Name

Air India

Legal name

Air India Ltd.

Website

https://airindia.com

Company type

Private

Founded year

1932

Operating status

Operating

Headcount range

5,001–10,000 employees

Ownership category

akta.pro rank

Product category

Full-Service Passenger Airlines

NAICS

Scheduled Passenger Air Transportation (481111), Scheduled Air Transportation (48111)

SIC

Air Transportation, Scheduled (4512)

akta.pro primary industry

Full-Service Airlines (Passenger + Belly Cargo Integrated) (THABAAAF)

akta.pro secondary industries

Long-Haul Full-Service Airlines (Widebody Operators) (THABAAAH), Full-Service Airlines with Dedicated Premium Cabins (First/Business Heavy) (THABAAAJ)

Keywords

• Passenger air transport
• Air cargo services
• Frequent flyer loyalty
• Corporate travel booking
• Hub-and-spoke connectivity

Headquarters

HQ city

Mumbai

HQ country

India

HQ region

Asia

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Infrastructure, Personnel, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Passenger Revenue: Core revenue stream from air travel tickets across domestic and international routes. Multiple cabin classes including First Class, Business Class, Premium Economy, and Economy. Revenue management through dynamic pricing with multiple fare tiers (Basic, Value, Classic, Flex) and fare families.
2. Cargo Operations: Air India Cargo division transports cargo to more than 39 international and 38 domestic destinations using dedicated cargo capacity on passenger aircraft. AISATS joint venture handles cargo infrastructure at Noida International Airport.
3. Ancillary Services: Revenue from excess baggage charges, seat selection fees, priority services, in-flight meals and merchandise, travel insurance, and prepaid services. Air India Express integration allows earning and redeeming Maharaja Points across both carriers.
4. Partner Services: Commission revenue from Booking.com hotel partnership, car rentals, travel insurance partnerships, and visa services. Maharaja Club members earn 5 points per Rs 100 spent on hotel bookings through the platform.

Pricing tiers

Go-to-market motion3 records

Distribution channels9 records

Marketing channels8 records

Core offering

Air India operates as a full-service legacy carrier offering scheduled domestic and international passenger air transport across 150+ domestic and 125 international routes, alongside dedicated air cargo operations to 39 international and 38 domestic destinations. The airline sells seats across four cabin classes (First, Business, Premium Economy, Economy), supported by the Maharaja Club loyalty programme, corporate travel programmes, group booking services, and ancillary offerings including hotels, travel insurance, and baggage tracking. Air India is a Star Alliance member, accessing 1,400+ partner airports worldwide.

Product overview

Air India operates as a full-service legacy airline offering a comprehensive portfolio of passenger and cargo services. The core product is the Air India website and mobile app, which serves as the primary booking and customer management platform. This integrates with sister subsidiary Air India Express (low-cost carrier), corporate booking tools (AI BIZ, Corporate Travel Programme), group booking services, and ancillary modules including hotels (via Booking.com partnership), travel insurance, and baggage tracking (AEYE Vision). The airline offers four cabin classes: First Class, Business Class (ZIPAhead), Premium Economy, and Economy (including the new Basic unbundled fare). The Maharaja Club loyalty programme connects members across Air India, Air India Express, and Star Alliance partners. The recently launched Easy Connect hub-and-spoke model enables Tier-II/III city passengers to complete immigration at origin airports. Fleet comprises narrow-body and wide-body Boeing and Airbus aircraft.

Differentiator

Problem solved

Functional benefit

Brands

• Air India Express: Low-cost carrier subsidiary of Air India Group operating domestic and international budget flights.
• Maharaja Club
• Easy Connect

Products and services

• Scheduled Passenger Flights Full-service scheduled passenger air transport across 150+ direct domestic flights and 125 direct international flights, operating from a mixed fleet of Boeing and Airbus aircraft. Available to individual leisure and business travelers booking through website, app, contact centers, or airport counters.
• Air India Cargo Cargo transportation services using belly capacity on passenger aircraft to 39 international and 38 domestic destinations, with infrastructure operated through AISATS joint venture at Noida International Airport including an integrated cargo terminal.
• Maharaja Club Frequent flyer loyalty programme enabling members to earn and redeem Maharaja Points on flights across Air India, Air India Express, and 25 Star Alliance partner airlines. Features tiered membership with benefits including lounge access, priority services, extra baggage allowance, and partner earn opportunities.
• AI BIZ Corporate Travel (SME) Self-service corporate booking platform for small and medium enterprises offering exclusive business travel rewards, special corporate fares, lower modification fees, and GST-compatible reporting with easy workflows.
• Corporate Travel Programme Enterprise corporate travel programme offering customized benefits including cancellation fee waivers, special pricing, priority privileges, seat and baggage offers, GST-compliant reporting, and dedicated account managers for large organizations.
• Group Booking Service

Quantifiable outcome

• Record 86% on-time performance achieved in June 2026
• +3 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature5 records

Partnerships

Nine partnerships are on record, tiered strategic, core and minor.

• Booking.comstrategicGTM or Marketing Partner · 22 June 2026Strategic partnership launching co-branded accommodation booking platform integrated into Air India's website and mobile app. Gives access to 31 million global accommodation listings. Maharaja Club members earn 5 points per Rs 100 spent on bookings with up to 15% launch discount available from June 22 to July 21, 2026.
• Star AlliancecoreStrategic or Co-development PartnerAir India is a member of Star Alliance, the world's largest global airline consortium. This membership enables seamless connectivity and facilities to passengers worldwide, with access to 26 partner airlines and 1,400+ airports globally. The partnership provides shared lounge access, frequent flyer programme integration, and coordinated scheduling.
• Air India ExpresscoreStrategic or Co-development PartnerAir India Express, the low-cost subsidiary of Air India Group, now allows earning and redeeming Maharaja Points on its flights. This integration extends the loyalty programme's reach and creates a unified group offering across premium and budget segments.
• 25 Codeshare PartnersstrategicChannel Partner/ Reseller/ DistributorAir India has established codeshare agreements with 25 partner airlines enabling extended network coverage. Passengers can book seamless connections to destinations beyond Air India's direct network through these partnerships.
• 120+ Interline PartnersminorChannel Partner/ Reseller/ DistributorInterline agreements with 120+ airlines enable passengers to book combined itineraries and baggage through-check on multi-airline journeys, extending Air India's global reach.
• AISATS (Air India SATS)strategicStrategic or Co-development PartnerAISATS is a 50:50 joint venture between Air India and Singapore-based SATS Ltd. The company handles cargo infrastructure development at Noida International Airport with a 37-year concession. It operates an integrated cargo terminal with initial capacity of 2 million tons annually.
• TIRUN Travel MarketingminorGTM or Marketing PartnerPartnership for fly-cruise holiday packages combining Air India flights with cruise itineraries. TIRUN has partnered with Air India, Udaan, and Asego to create an integrated ecosystem offering flights, cruises, visa services, and travel insurance.
• AVISminorGTM or Marketing PartnerCar rental partnership enabling customers to book car rentals through Air India's website and app as part of comprehensive travel planning services.
• GetYourGuideminorGTM or Marketing PartnerTravel experience partnership allowing customers to book tours, activities, and destination experiences through Air India's Prepare to Travel section.

Scale indicators20 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• IndiGo (InterGlobe Aviation): India's largest airline by market share and domestic capacity. Directly competes with Air India across domestic Indian routes and increasingly on international short-haul, though positioned as low-cost versus Air India's full-service model.
• Etihad Airways: Gulf carrier that historically held equity in Jet Airways and competes on India-Middle East/international routes via Abu Dhabi hub. Comparable widebody long-haul full-service product.
• Qatar Airways: Middle East hub carrier competing with Air India via Doha on India-to-Europe and Americas routes. Operates similar widebody long-haul full-service model with strong premium cabin positioning.
• Singapore Airlines: Strategic 25.1% shareholder in Air India's parent entity and benchmark full-service carrier. Operates overlapping long-haul routes between India and Southeast Asia/Asia-Pacific with comparable premium product positioning.
• Emirates: Middle East hub carrier that competes directly with Air India on India-to-Europe, North America, and intra-Asia routes via Dubai. Emirates' hub-and-spoke model is the primary competitor Air India's Easy Connect is designed to bypass.

Emerging players

• Air India Express: Wholly-owned low-cost subsidiary of Air India Group. Operates complementary international short-haul and Gulf routes; Maharaja Club points now redeemable across both brands creating group-level loyalty integration.
• SpiceJet: Indian low-cost carrier competing for value-conscious domestic passengers. Operates a smaller fleet than IndiGo but competes with Air India's Basic Economy fare on price-sensitive domestic routes.

Broad incumbents

• British Airways: Star Alliance partner and major UK full-service carrier. Direct competitor on India-London routes with comparable premium cabin products and frequent flyer integration.
• Turkish Airlines: Star Alliance member and major hub carrier via Istanbul. Competes with Air India on India-Europe and beyond routes with extensive network and growing premium offering.
• Lufthansa: Star Alliance founding member and major European full-service network carrier. Competes with Air India on India-Europe routes and shares Star Alliance partner benefits and lounge access.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/airindia
• YouTubeyoutube.com/channel/UCnfpyluc2VymxpxWpiL9Oaw
• Facebookfacebook.com/AirIndia
• LinkedInlinkedin.com/company/airindia
• Instagraminstagram.com/airindia

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries2 records

Funding overview

Funding rounds3 records

Investors5 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Air India