Air India
- Company typePrivate
- Founded1932
- HeadquartersMumbai, India
- Headcount5,001–10,000
- GTM typeB2C
- OfferingServices
Air India firmographics
Firmographics- Name
- Air India
- Legal name
- Air India Ltd.
- Website
- https://airindia.com
- Company type
- Private
- Founded year
- 1932
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Ownership category
- akta.pro rank
Air India industry classification
Industry- Product category
- Full-Service Passenger Airlines
- NAICS
- Scheduled Passenger Air Transportation (481111), Scheduled Air Transportation (48111)
- SIC
- Air Transportation, Scheduled (4512)
- akta.pro primary industry
- Full-Service Airlines (Passenger + Belly Cargo Integrated) (THABAAAF)
- akta.pro secondary industries
- Long-Haul Full-Service Airlines (Widebody Operators) (THABAAAH), Full-Service Airlines with Dedicated Premium Cabins (First/Business Heavy) (THABAAAJ)
Keywords
Where Air India is headquartered
LocationHeadquarters
- HQ city
- Mumbai
- HQ country
- India
- HQ region
- Asia
Offices8 records
Markets served
Air India business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Operations, Infrastructure, Personnel, Technology or R&D, Marketing or Sales, Supply Chain
Revenue model
- Passenger Revenue: Core revenue stream from air travel tickets across domestic and international routes. Multiple cabin classes including First Class, Business Class, Premium Economy, and Economy. Revenue management through dynamic pricing with multiple fare tiers (Basic, Value, Classic, Flex) and fare families.
- Cargo Operations: Air India Cargo division transports cargo to more than 39 international and 38 domestic destinations using dedicated cargo capacity on passenger aircraft. AISATS joint venture handles cargo infrastructure at Noida International Airport.
- Ancillary Services: Revenue from excess baggage charges, seat selection fees, priority services, in-flight meals and merchandise, travel insurance, and prepaid services. Air India Express integration allows earning and redeeming Maharaja Points across both carriers.
- Partner Services: Commission revenue from Booking.com hotel partnership, car rentals, travel insurance partnerships, and visa services. Maharaja Club members earn 5 points per Rs 100 spent on hotel bookings through the platform.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Basic Economy - No complimentary meals, includes 15kg checked baggage and 7kg cabin baggage |
| Unit Pricing | Pay-as-you-go | Value Economy - Standard economy with complimentary services |
| Unit Pricing | Pay-as-you-go | Classic Economy - Enhanced economy with additional flexibility |
| Unit Pricing | Pay-as-you-go | Flex Economy - Maximum flexibility with premium benefits |
| Unit Pricing | Pay-as-you-go | Premium Economy - Enhanced comfort on international routes |
| Unit Pricing | Pay-as-you-go | Business Class - Full-service premium travel |
| Unit Pricing | Pay-as-you-go | First Class - Exclusive private cabin experience |
| Unit Pricing | Pay-as-you-go | Student Concession - Discounted fares with additional benefits |
| Unit Pricing | Pay-as-you-go | Senior Citizen Concession - Discounted domestic fares |
| Unit Pricing | Pay-as-you-go | Armed Forces Concession - Special domestic fares |
Go-to-market motion3 records
Distribution channels9 records
Marketing channels8 records
Air India product offering
Product offeringCore offering
Air India operates as a full-service legacy carrier offering scheduled domestic and international passenger air transport across 150+ domestic and 125 international routes, alongside dedicated air cargo operations to 39 international and 38 domestic destinations. The airline sells seats across four cabin classes (First, Business, Premium Economy, Economy), supported by the Maharaja Club loyalty programme, corporate travel programmes, group booking services, and ancillary offerings including hotels, travel insurance, and baggage tracking. Air India is a Star Alliance member, accessing 1,400+ partner airports worldwide.
Product overview
Air India operates as a full-service legacy airline offering a comprehensive portfolio of passenger and cargo services. The core product is the Air India website and mobile app, which serves as the primary booking and customer management platform. This integrates with sister subsidiary Air India Express (low-cost carrier), corporate booking tools (AI BIZ, Corporate Travel Programme), group booking services, and ancillary modules including hotels (via Booking.com partnership), travel insurance, and baggage tracking (AEYE Vision). The airline offers four cabin classes: First Class, Business Class (ZIPAhead), Premium Economy, and Economy (including the new Basic unbundled fare). The Maharaja Club loyalty programme connects members across Air India, Air India Express, and Star Alliance partners. The recently launched Easy Connect hub-and-spoke model enables Tier-II/III city passengers to complete immigration at origin airports. Fleet comprises narrow-body and wide-body Boeing and Airbus aircraft.
Differentiator
Problem solved
Functional benefit
Brands
- Air India Express: Low-cost carrier subsidiary of Air India Group operating domestic and international budget flights.
- Maharaja Club
- Easy Connect
Products and services
- Scheduled Passenger Flights Full-service scheduled passenger air transport across 150+ direct domestic flights and 125 direct international flights, operating from a mixed fleet of Boeing and Airbus aircraft. Available to individual leisure and business travelers booking through website, app, contact centers, or airport counters.
- Air India Cargo Cargo transportation services using belly capacity on passenger aircraft to 39 international and 38 domestic destinations, with infrastructure operated through AISATS joint venture at Noida International Airport including an integrated cargo terminal.
- Maharaja Club Frequent flyer loyalty programme enabling members to earn and redeem Maharaja Points on flights across Air India, Air India Express, and 25 Star Alliance partner airlines. Features tiered membership with benefits including lounge access, priority services, extra baggage allowance, and partner earn opportunities.
- AI BIZ Corporate Travel (SME) Self-service corporate booking platform for small and medium enterprises offering exclusive business travel rewards, special corporate fares, lower modification fees, and GST-compatible reporting with easy workflows.
- Corporate Travel Programme Enterprise corporate travel programme offering customized benefits including cancellation fee waivers, special pricing, priority privileges, seat and baggage offers, GST-compliant reporting, and dedicated account managers for large organizations.
- Group Booking Service
Quantifiable outcome
- Record 86% on-time performance achieved in June 2026
- +3 more outcomes
Companies that use Air India
Customer profileNamed customers5 records
Segments6 records
Ideal customer profiles6 records
Air India technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
Feature5 records
Air India partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered strategic, core and minor.
- Booking.comstrategicStrategic partnership launching co-branded accommodation booking platform integrated into Air India's website and mobile app. Gives access to 31 million global accommodation listings. Maharaja Club members earn 5 points per Rs 100 spent on bookings with up to 15% launch discount available from June 22 to July 21, 2026.
- Star AlliancecoreAir India is a member of Star Alliance, the world's largest global airline consortium. This membership enables seamless connectivity and facilities to passengers worldwide, with access to 26 partner airlines and 1,400+ airports globally. The partnership provides shared lounge access, frequent flyer programme integration, and coordinated scheduling.
- Air India ExpresscoreAir India Express, the low-cost subsidiary of Air India Group, now allows earning and redeeming Maharaja Points on its flights. This integration extends the loyalty programme's reach and creates a unified group offering across premium and budget segments.
- 25 Codeshare PartnersstrategicAir India has established codeshare agreements with 25 partner airlines enabling extended network coverage. Passengers can book seamless connections to destinations beyond Air India's direct network through these partnerships.
- 120+ Interline PartnersminorInterline agreements with 120+ airlines enable passengers to book combined itineraries and baggage through-check on multi-airline journeys, extending Air India's global reach.
- AISATS (Air India SATS)strategicAISATS is a 50:50 joint venture between Air India and Singapore-based SATS Ltd. The company handles cargo infrastructure development at Noida International Airport with a 37-year concession. It operates an integrated cargo terminal with initial capacity of 2 million tons annually.
- TIRUN Travel MarketingminorPartnership for fly-cruise holiday packages combining Air India flights with cruise itineraries. TIRUN has partnered with Air India, Udaan, and Asego to create an integrated ecosystem offering flights, cruises, visa services, and travel insurance.
- AVISminorCar rental partnership enabling customers to book car rentals through Air India's website and app as part of comprehensive travel planning services.
- GetYourGuideminorTravel experience partnership allowing customers to book tours, activities, and destination experiences through Air India's Prepare to Travel section.
Scale indicators20 records
Recent moves6 records
Expansion highlights5 records
Air India competitors and assessment
Company assessmentDirect peers
- IndiGo (InterGlobe Aviation): India's largest airline by market share and domestic capacity. Directly competes with Air India across domestic Indian routes and increasingly on international short-haul, though positioned as low-cost versus Air India's full-service model.
- Etihad Airways: Gulf carrier that historically held equity in Jet Airways and competes on India-Middle East/international routes via Abu Dhabi hub. Comparable widebody long-haul full-service product.
- Qatar Airways: Middle East hub carrier competing with Air India via Doha on India-to-Europe and Americas routes. Operates similar widebody long-haul full-service model with strong premium cabin positioning.
- Singapore Airlines: Strategic 25.1% shareholder in Air India's parent entity and benchmark full-service carrier. Operates overlapping long-haul routes between India and Southeast Asia/Asia-Pacific with comparable premium product positioning.
- Emirates: Middle East hub carrier that competes directly with Air India on India-to-Europe, North America, and intra-Asia routes via Dubai. Emirates' hub-and-spoke model is the primary competitor Air India's Easy Connect is designed to bypass.
Emerging players
- Air India Express: Wholly-owned low-cost subsidiary of Air India Group. Operates complementary international short-haul and Gulf routes; Maharaja Club points now redeemable across both brands creating group-level loyalty integration.
- SpiceJet: Indian low-cost carrier competing for value-conscious domestic passengers. Operates a smaller fleet than IndiGo but competes with Air India's Basic Economy fare on price-sensitive domestic routes.
Broad incumbents
- British Airways: Star Alliance partner and major UK full-service carrier. Direct competitor on India-London routes with comparable premium cabin products and frequent flyer integration.
- Turkish Airlines: Star Alliance member and major hub carrier via Istanbul. Competes with Air India on India-Europe and beyond routes with extensive network and growing premium offering.
- Lufthansa: Star Alliance founding member and major European full-service network carrier. Competes with Air India on India-Europe routes and shares Star Alliance partner benefits and lounge access.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights6 records
Customer concentration
Air India social profiles
Digital presenceAir India financial estimates
Financial estimateRevenue estimate
Valuation estimate
Air India leadership team
Management profileNumber of profiles
Profiles4 records
Air India subsidiaries and ownership
Company hierarchySubsidiaries2 records
Air India funding detail
Funding detailFunding overview
Funding rounds3 records
Investors5 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Air India M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Air India
What does Air India do?
Air India operates as a full-service legacy carrier offering scheduled domestic and international passenger air transport across 150+ domestic and 125 international routes, alongside dedicated air cargo operations to 39 international and 38 domestic destinations. The airline sells seats across four cabin classes (First, Business, Premium Economy, Economy), supported by the Maharaja Club loyalty programme, corporate travel programmes, group booking services, and ancillary offerings including hotels, travel insurance, and baggage tracking. Air India is a Star Alliance member, accessing 1,400+ partner airports worldwide.
Is Air India a public or private company?
Air India is a private company. It is classified as corporate owned and is currently operating.
When was Air India founded?
Air India was founded in 1932. It employs 5,001 to 10,000 people.
Where is Air India based?
Air India is headquartered in Mumbai, India, in the Asia region.
How does Air India make money?
Four revenue lines are on record. Passenger Revenue is the primary driver. The others are cargo Operations, ancillary Services and partner Services.
Who are Air India's main competitors?
Direct peers on record are IndiGo (InterGlobe Aviation), Etihad Airways, Qatar Airways, Singapore Airlines and Emirates. Emerging players are Air India Express and SpiceJet. Broad incumbents are British Airways, Turkish Airlines and Lufthansa.
Does Air India have an API?
No public API is recorded for Air India.
What industry is Air India in?
Air India's product category is Full-Service Passenger Airlines. Its primary akta.pro industry code is THABAAAF, Full-Service Airlines (Passenger + Belly Cargo Integrated), with a secondary code of THABAAAH, Long-Haul Full-Service Airlines (Widebody Operators). Its NAICS code is 481111 and its SIC code is 4512.