What Capsule does

Capsule is a US digital pharmacy founded in 2016 and headquartered in New York City. The company operates a mobile-first platform that delivers prescriptions same-day, free of charge, to consumers' homes via a network of background-checked, HIPAA-trained couriers operating across multiple US cities. Core product surfaces include prescription transfer coordination, smart refill management, prior authorization handling, temperature-controlled medication delivery, 24/7 pharmacist chat/text access, family medication management, and FSA receipt export. The platform is built on a HIPAA-compliant encrypted data environment, and Capsule has stated that it is investing in AI development to improve healthcare processes and operational efficiencies.

The business serves individual consumers, including patients managing chronic conditions, elderly users, busy professionals, and family households. Capsule accepts all major commercial insurance plans, Managed Medicaid, and Medicare Part D, and operates within standard pharmacy reimbursement economics. Revenue is generated on a transaction-fee basis through insurance copays for prescription fulfillment; the consumer-facing service is free of delivery fees or membership charges, with pricing transparent at order scheduling. The company also accepts direct e-prescriptions from any physician, creating a provider-driven enrollment path alongside its direct-to-consumer app.

The company is venture-backed, with cumulative funding above $500 million from investors including Durable Capital Partners, TCV, Thrive Capital, T. Rowe Price, Baillie Gifford, G Squared, and M13. Reported 2025 metrics include $86.1M in ARR and a $258.4M valuation, with headcount of 501-1000 employees. Capsule was recognized by CB Insights as a Challenger in the prescription delivery market and has been featured in The Wall Street Journal.

Name

Capsule

Legal name

Capsule Corporation

Website

https://capsule.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Capsule is a US digital pharmacy founded in 2016 that delivers prescriptions same-day, free of charge, to consumers across multiple US cities via a mobile app. It serves individual patients, including chronic-condition, elderly, and family households, accepting all major commercial insurance, Managed Medicaid, and Medicare Part D.

Ownership category

akta.pro rank

Product category

Online Pharmacy Services

NAICS

Pharmacies and Drug Retailers (456110), Local Messengers and Local Delivery (49221)

SIC

Retail-Drug Stores And Proprietary Stores (5912)

akta.pro primary industry

Mail-Order & Home Delivery Pharmacies (HLAFALAD)

akta.pro secondary industries

Medication Therapy Management (MTM) & Clinical Pharmacy Services Tools (HLACAKAH), Medication Setup & Organization (Pill Boxes/Dispill/Packaging) (HSABALAB)

Keywords

• Online pharmacy services
• Prescription delivery
• Digital pharmacy platform
• Medication management
• Pharmacy delivery

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Pharmacy Prescription Services: Capsule generates revenue through processing prescriptions and collecting insurance copays from patients. The service is free for customers - they only pay their standard medication copay through their insurance. The company accepts all commercial insurance plans, Managed Medicaid, and Medicare Part D.
2. Digital Pharmacy Operations: Revenue generated from providing digital pharmacy services including prescription fulfillment, delivery, and medication management.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Capsule operates a digital pharmacy platform that fills prescriptions and delivers them to customers' homes free of charge the same day. Customers manage medications through a mobile app or website, receive private chat/text pharmacist consultations, and benefit from automated refill coordination, prior authorization handling, prescription transfer from prior pharmacies, and family medication management. Customers pay only their standard insurance copay, with the platform accepting all major commercial insurance, Managed Medicaid, and Medicare Part D.

Product overview

Capsule operates as a digital pharmacy platform offering a unified suite of services centered on prescription management and delivery. The core offering combines same-day prescription delivery, pharmacist consultation via chat/text, automated smart refills, prior authorization handling, and family medication management—all accessible through a mobile app. The platform integrates with all major insurance plans (commercial, Managed Medicaid, Medicare Part D) and coordinates directly with doctors and pharmacies to transfer prescriptions.

Differentiator

Problem solved

Functional benefit

Products and services

• Capsule Digital Pharmacy Service End-to-end digital pharmacy service for individual consumers with valid prescriptions. Customers sign up via mobile app or website, transfer prescriptions from their old pharmacy or have their doctor e-prescribe, pay only their standard insurance copay, and manage all medications from a phone. The service bundles pharmacist chat/text access, automated refills, prior authorization handling, family medication management, and same-day delivery.
• Same-Day Prescription Delivery Free same-day hand delivery of filled prescriptions within Capsule's US service cities. Deliveries are made by background-checked couriers trained in DOT Commercial Bicyclist Safety and HIPAA security, in discreet tamper-sealed packaging, with options for temperature-controlled medications and identity verification for controlled substances.
• Pharmacist Consultation (Chat/Text) Private chat/text access to licensed pharmacists for medication questions, counseling, prior-authorization status updates, medication syncing, appointment reminders, and special requests, included as part of Capsule's pharmacy service.

Quantifiable outcome

• 4.9 rating on Google Places and Apple App Store
• +1 more outcomes

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature6 records

Scale indicators4 records

Recent moves6 records

Expansion highlights7 records

Direct peers

• Alto Pharmacy: Alto is a digital pharmacy offering free same-day delivery, pharmacist chat, and managed insurance coordination in major US cities. It is the closest direct competitor to Capsule with an almost identical consumer value proposition and tech-led GTM.
• Medly Pharmacy: Medly was a digital pharmacy offering free same-day delivery in select US cities before facing financial distress. It is directly comparable as a same-day, app-led delivery pharmacy targeting urban consumers.

Broad incumbents

• Amazon Pharmacy: Amazon Pharmacy is the prescription-delivery arm of Amazon built on the acquired PillPack infrastructure. It overlaps directly with Capsule on free home delivery and insurance acceptance but benefits from Amazon's logistics network and Prime ecosystem.
• CVS Pharmacy: CVS is the largest US retail pharmacy chain with national footprint, same-day delivery options, and MinuteClinic integration. It competes with Capsule on prescription fulfillment and increasingly on delivery, with vastly greater scale and existing insurance contracts.
• Walgreens: Walgreens is a major US pharmacy retailer offering in-store and mail/delivery prescription services. Its national footprint, integrated retail experience, and emerging digital initiatives make it a broad incumbent competing with Capsule for prescription volume.
• Costco Pharmacy: Costco Pharmacy offers low-cost prescription fulfillment at retail and via mail order. While not delivery-led, it competes on price transparency and convenience that Capsule highlights as differentiators.
• Walmart Pharmacy: Walmart operates one of the largest US pharmacy networks with home delivery and competitive generic pricing. It is a broad incumbent that competes with Capsule on convenience, price, and increasingly on delivery.

Emerging players

• Truepill: Truepill operates a digital pharmacy and telehealth infrastructure platform powering consumer health brands. While B2B-focused, it competes in the same digital-pharmacy infrastructure space and overlaps with Capsule's technology and operational stack.
• Mark Cuban Cost Plus Drug Company: Cost Plus Drugs is a transparent-pricing online pharmacy offering low-cost prescriptions with home delivery. It targets the same cost-conscious and convenience-seeking consumers Capsule serves and competes on the delivery value proposition.
• Honeybee Health: Honeybee Health is an online pharmacy offering transparent pricing, free delivery, and direct-to-consumer prescription fulfillment. It overlaps with Capsule on delivery, digital experience, and focus on consumer-friendly pharmacy.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/capsulecares
• Facebookfacebook.com/capsulecares
• LinkedInlinkedin.com/company/capsule-co

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds6 records

Investors23 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Capsule