Loop

What Loop does

Loop is a private, venture-backed SaaS company that operates a full-stack, AI-native logistics data platform for enterprises with complex multi-modal supply chains. Founded in 2021 in San Francisco by former Uber and Flexport engineers Matt McKinney (CEO) and Shaosu Liu (CTO), the company consolidates fragmented shipment, invoice, contract, and payment data — historically trapped across ERP, TMS, WMS, carrier portals, and email/PDF documents — into a single normalized data foundation that automates freight and parcel auditing, contract optimization, real-time visibility, and carrier payment workflows.

The platform is built on DUX, Loop's proprietary logistics-trained foundation model family, and an Exception Agent that autonomously identifies and resolves invoice discrepancies and carrier disputes. The architecture combines LLMs, computer vision, and a multi-model consensus approach, with Loop claiming over 99% touchless invoice automation, sub-1% exception rates, and processing volumes of approximately $1 billion per month and over 20 billion shipment scans annually. The product suite includes Freight and Parcel Audit, Real-Time Visibility, Parcel Contract Intelligence, Carrier Invoice Pay (with a QuickPay program jointly operated with J.P. Morgan Payments), Loop Intelligence analytics, and returns-management modules (Offset, Ship by Loop, Wonderment). Capabilities are augmented by SOC 2 Type 2 and HIPAA certifications and recognized in the 2026 Gartner Market Guide for Freight Audit and Payment Providers.

Loop sells to enterprise customers on a quote-based, annual subscription model with white-glove managed services layered on. Revenue streams include platform subscriptions, professional services for contract optimization, and transaction-fee revenue from payment orchestration and QuickPay. The go-to-market is sales-led, targeting enterprise logistics, finance, and supply-chain buyers across verticals including CPG, apparel, industrial, healthcare, and freight. Total funding raised is $210 million across rounds (most recent: $95 million Series C in April 2026 led by Valor Equity Partners), with prior acquisitions including Wonderment (December 2024) and the Data2Logistics merger (August 2025).

Name

Loop

Legal name

Loop Payments, Inc.

Website

https://loop.com

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

101–250 employees

Short description

Loop is an AI-native logistics data platform that automates freight and parcel audit, contract optimization, real-time visibility, and carrier payments for enterprises. Its proprietary DUX model family unifies fragmented supply-chain documents into a single normalized data foundation, serving customers including General Mills, Under Armour, Michael Kors, and GILLIG.

Ownership category

akta.pro rank

Product category

Logistics Data Platform

NAICS

Freight Transportation Arrangement (488510), Freight Transportation Arrangement (48851), Freight Transportation Arrangement (4885)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

Order-to-Cash Integration (Invoicing, Tax, Payments) for Logistics OMS (TLAEACAJ)

akta.pro secondary industries

Predictive ETA & Delay Risk Intelligence (TLAEADAB), Returns, Reverse Logistics & Refund/Exchange Automation (RMA) (TLAEACAH)

Keywords

• Freight audit software
• Supply chain analytics
• Logistics data platform
• Carrier payment processing
• Parcel contract optimization

Headquarters

HQ city

Chicago

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Freight Audit and Payment Platform: Loop charges enterprises for its logistics data platform which automates freight and parcel audits, payment orchestration, and financial reconciliation. The platform unifies fragmented supply chain data and automates invoice processing, reducing errors and payment lag times. Revenue is generated through platform subscriptions and managed services that include freight audit, contract intelligence, and carrier payment processing.
2. Contract Intelligence and Optimization Services: Loop provides white-glove contract optimization services that review parcel and freight contracts and shipping data to identify savings opportunities. Services include what-if scenario planning, strategic RFP analysis, and carrier proposal rating. Delivered as a managed service alongside the software platform.
3. Carrier Payments and QuickPay: Loop offers flexible payment options including full-service custodial payments, Loop-directed disbursement (T+2), and self-managed pay files. QuickPay options for J.P. Morgan clients allow early payment to carriers in exchange for discounts, generating revenue through the financial services infrastructure.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels6 records

Core offering

Loop provides an AI-native logistics data platform that unifies fragmented supply chain data across TMS, WMS, ERP, and OMS systems for enterprise shippers. The platform automates freight and parcel invoice auditing, processes and pays carriers, delivers real-time shipment visibility, and optimizes parcel contracts. It is powered by proprietary DUX logistics-trained AI models and an autonomous Exception Agent that handles invoice discrepancies and carrier communications end-to-end.

Product overview

Loop is a full-stack, verticalized AI platform for logistics and supply chains, offering a unified Logistics Data Platform (LDP) that consolidates fragmented operational and financial data. The platform architecture centers on DUX 2.0, the company's proprietary logistics-trained AI model family, and the Exception Agent autonomous agent. Loop's core products include Freight and Parcel Audit (automated invoice auditing achieving 99% touchless automation) and Carrier Invoice Pay (flexible payment solutions including custodial and self-managed options). Additional modules include Real-Time Visibility (shipment tracking with predictive risk detection), Parcel Contract Intelligence (contract optimization), and Loop Intelligence (analytics and decision intelligence). The company has expanded through acquisitions (Wonderment, Data2Logistics merger) and the 2025 launch of Offset and Ship by Loop for return management.

Differentiator

Problem solved

Functional benefit

Brands

• DUX: The first full-stack logistics AI models - a family of logistics-trained AI models and agents purpose-built to transform logistics documents into clean, connected, business-ready data.
• Loop Intelligence
• Loop AI
• Loop Logistics Data Platform

Products and services

• Logistics Data Platform (LDP) Loop's flagship AI-native platform that unifies fragmented supply chain data from TMS, WMS, ERP, OMS, carriers, and 3PLs into a single source of truth for enterprise shippers. Powers freight audit, parcel contract optimization, carrier payments, real-time visibility, and analytics.
• Freight and Parcel Audit AI-driven freight and parcel invoice audit capability that automates rate verification, accessorial validation, and dispute resolution across all modes and parcel carriers. Targets enterprise shippers seeking to recover overcharges and reduce manual auditing effort.
• Real-Time Shipment Visibility End-to-end real-time shipment visibility across parcel, LTL, and truckload from manufacturing through last-mile delivery. Provides predictive ETA, exception alerts, and shipment status for enterprise supply chain teams.
• Parcel Contract Intelligence Parcel contract optimization and rate compliance capability that digitizes parcel carrier agreements, monitors rate adherence, identifies savings opportunities, and benchmarks carrier performance for enterprise shippers.
• Carrier Invoice Pay Carrier invoice payment and financing capability that automates carrier payouts and offers QuickPay early payment through J.P. Morgan Payments, providing working capital benefits to shippers and faster payment to carriers.
• Loop Intelligence Business intelligence and analytics layer on the Loop Logistics Data Platform that delivers supply chain KPIs, financial reporting, and performance insights for operations, finance, and procurement leaders.
• Data Extraction and Management AI-driven capability that ingests, extracts, normalizes, and manages logistics data from invoices, bills of lading, carrier portals, EDI feeds, PDFs, and unstructured documents across global supply chains.
• Offset Return management product that helps merchants fully cover the cost of customer returns, including return label generation, return logistics, and financial reconciliation.
• Ship by Loop Return shipping product that reduces return shipping costs for merchants through negotiated carrier rates and automated return label workflows.

Quantifiable outcome

• 5-7% spend reduction from audits
• +14 more outcomes

Named customers11 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

AI capability10 records

Feature7 records

Partnerships

Two partnerships are on record, tiered core and major.

• Data2LogisticscoreStrategic or Co-development Partner · 20 August 2025Loop merged with Data2Logistics in August 2025, combining Loop's AI-first platform with Data2Logistics' decades of freight audit and payment expertise. The merger creates a combined entity with implementation times as fast as 31 days, promising faster payment cycles and reduced processing costs. Loop CEO Shaoshu Liu and co-founder Matt McKinney lead the combined company.
• J.P. Morgan PaymentsmajorStrategic or Co-development PartnerLoop partnered with J.P. Morgan Payments to offer QuickPay, an early payment program enabling J.P. Morgan clients to pay carriers early in exchange for pre-negotiated discounts. Great Dane reports that Loop and J.P. Morgan Payments 'turbocharged our freight audit and pay' with QuickPay now on 21% of Great Dane's FTL payments.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Cass Information Systems: Cass Information Systems operates one of the largest freight audit and payment businesses in North America, processing billions in shipping spend. It is the most direct competitor to Loop's core freight/parcel audit and payment offering for enterprise shippers.
• Trax Technologies: Trax is a long-standing freight audit and payment specialist serving global enterprise shippers across air, ocean, and ground. It competes head-on with Loop on freight audit, payment, and parcel contract optimization.
• nVision Global: nVision Global provides freight audit, payment, and supply chain visibility services to enterprise shippers worldwide. It is a direct competitor in multi-mode freight audit and managed services, similar to the Data2Logistics side of Loop's business.

Broad incumbents

• Blue Yonder: Blue Yonder is a broad supply chain management platform offering TMS, WMS, and order management. Its freight settlement and visibility capabilities overlap with Loop's audit and visibility offerings, though as part of a much larger suite targeting large enterprises.
• MercuryGate: MercuryGate is a multimodal TMS platform with freight audit, rating, and payment modules. It competes with Loop on enterprise TMS-driven freight audit and payment workflows, particularly for shippers that prefer an integrated TMS-led solution.
• Descartes Systems Group: Descartes offers a broad logistics technology stack including transportation management, customs, and visibility. Its Global Logistics Network and freight audit offerings overlap with Loop's audit, payment, and visibility capabilities as part of a wider portfolio.

Emerging players

• FourKites: FourKites is a leading real-time transportation visibility platform that ingests shipment data across modes to provide predictive ETAs and dynamic appointment scheduling. It overlaps with Loop's Real-Time Visibility and predictive at-risk logic modules.
• project44: project44 is a major multimodal visibility and supply chain connectivity platform serving enterprise shippers, carriers, and 3PLs. It overlaps with Loop's visibility offering and increasingly with audit/payment capabilities built atop its connectivity layer.
• Turvo: Turvo provides a collaborative TMS platform for shippers, brokers, and carriers with shipment visibility and freight accounting. It competes with Loop's visibility and payment capabilities from a TMS-first perspective.

Others

• Uber Freight: Uber Freight operates a digital freight brokerage and managed transportation platform with growing visibility and payment capabilities. It is adjacent to Loop because it arranges freight rather than auditing freight spend, but targets the same enterprise shipper buyer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/loop-payments

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries2 records

Funding overview

Funding rounds5 records

Investors18 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Loop