What Canopy does

Canopy is an enterprise AI platform purpose-built for oncology practices, founded in 2018 and commercially launched in 2022. The platform delivers continuous care management between office visits via Remote Therapeutic Monitoring (RTM), electronic Patient-Reported Outcomes (ePRO) capture, intelligent triage, an AI-powered phone operator (Kathy), and operational modules covering call center, front office, referrals, and pharmacy workflows. It ingests data bidirectionally from major oncology EHRs through FHIR integrations with Flatiron Health and Ontada (iKnowMed), enabling clinical-grade triage, symptom monitoring, and automated outreach across community oncology practices and academic cancer centers. Deployed across 500+ sites of care and 2,000+ oncology providers in the United States, including flagship customers such as Texas Oncology, USA Health Mitchell Cancer Institute, Highlands Oncology, and others.

The business model is enterprise B2B SaaS, sold primarily through direct sales to community oncology networks and academic cancer centers, with pricing structured around subscriptions plus a layer of CMS reimbursement capture for RTM, PCM, CCM, and EOM codes that helps practices monetize between-visit care. Go-to-market is anchored by multi-year enterprise contracts (e.g., Texas Oncology, USA Health Mitchell) and reinforced by channel and integration partnerships with Flatiron Health, Ontada, and the ONCare Alliance, with an emerging motion into life sciences for real-world evidence and decentralized trial support. Canopy has raised approximately $35M to date across a 2022 seed round and a 2026 Series B, with R&D operations in Israel and a growing U.S. commercial footprint.

The AI architecture is the central technical asset: proprietary triage and risk-stratification models trained on oncology-specific patient-reported outcomes, NLP-driven patient communication, and the autonomous Kathy voice agent that handles inbound patient calls end-to-end. These capabilities are layered on top of integrations with oncology EHRs and pharmacy/infusion workflows, positioning Canopy as a continuous-care operating system rather than a point tool.

Name

Canopy

Legal name

Canopy Care, Inc.

Website

https://canopycare.us

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

Canopy provides an enterprise AI platform for oncology practices, delivering remote therapeutic monitoring, intelligent triage, and an autonomous AI phone operator (Kathy) for continuous between-visit care. The platform serves 2,000+ oncology providers across 500+ U.S. sites of care.

Ownership category

akta.pro rank

Product category

Oncology Care Management Software

NAICS

Offices of Physicians (6211), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Oncology Remote Symptom Monitoring & Care Navigation (HLALAFAD)

akta.pro secondary industries

Oncology Telemedicine Platforms (HLALAGAH), AI Triage & Clinical Decision Support (CDS) Platforms (HLALAJAD), Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat) (HLACAEAC), Enterprise Integration Engines & Interface Management (HL7 v2/X12/API) (HLACABAC)

Keywords

• Oncology care management
• Remote therapeutic monitoring
• AI patient triage
• Electronic patient outcomes
• Cancer care software

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Remote Therapeutic Monitoring (RTM) Reimbursement: Canopy enables oncology practices to capture CMS reimbursement through Remote Therapeutic Monitoring codes. Practices use the platform to monitor patients between visits and bill for RTM services rendered.
2. Principal & Chronic Care Management (PCM/CCM): Revenue generation through care management programs including Principal Care Management and Chronic Care Management, enabling practices to capture reimbursement for continuous patient support.
3. Principal Illness Navigation (PIN): Practices generate revenue through illness navigation services supported by the Canopy platform.
4. Enhancing Oncology Model (EOM): Support for practices enrolled in Medicare's Enhancing Oncology Model, helping meet performance benchmarks for additional payments through improved patient outcomes.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

Canopy provides an Enterprise AI platform for oncology practices that delivers continuous care management between visits through Remote Therapeutic Monitoring (RTM), electronic Patient-Reported Outcomes (ePRO), intelligent AI triage, and an AI phone operator (Kathy). The platform integrates with oncology EHRs such as Flatiron OncoEMR and iKnowMed, enables practices to capture CMS reimbursement under RTM, PCM, and CCM programs, and supports care workflows including triage, call center, front office, referrals, and pharmacy.

Product overview

Canopy is an Enterprise AI platform for oncology, providing a unified platform for all care that happens between visits and across patient services. The core offering is the Enterprise AI Platform for Oncology — a cloud-based software-as-a-service platform that integrates with existing EHR systems (OncoEMR®, iKnowMed) and healthcare data standards (FHIR). The platform comprises multiple integrated modules: Remote Therapeutic Monitoring (RTM) with ePRO for digital symptom monitoring; the Kathy AI Phone Operator for autonomous call handling; Treatment Management with intelligent triage algorithms; Care Routing Automation; Therapy Orchestration Modules for bispecific antibodies and advanced therapies; plus billing-enabling programs (CCM, PCM). These modules share a common data layer and clinical workflow engine, enabling AI-driven prioritization, automated outreach, and reimbursement capture across triage, call center, front office, referrals, and pharmacy operations.

Differentiator

Problem solved

Functional benefit

Brands

• Kathy: AI-powered phone operator built specifically for oncology that handles incoming patient calls by verifying patients, identifying their intent, capturing key details, and escalating immediately when clinical needs arise.

Products and services

• Enterprise AI Platform for Oncology Unified AI platform providing continuous care management across all oncology patient services including triage, call center, front office, referrals, and pharmacy. Embeds AI and automation into existing oncology EHR workflows to enable faster issue resolution, reduce manual work for clinical staff, and generate reimbursement through RTM, PCM, and CCM programs.
• Remote Therapeutic Monitoring (RTM) EHR-integrated remote therapeutic monitoring program enabling oncology practices to monitor patients between visits via electronic patient-reported outcomes, capture CMS RTM reimbursement, and trigger automated nurse review of severe or worsening symptoms for outpatient management of treatment-related toxicities.
• Kathy AI Phone Operator Autonomous AI phone operator for oncology practices that handles incoming patient calls 24/7 by verifying patients, identifying intent, capturing key details, and escalating immediately when clinical needs arise.

Quantifiable outcome

• 52% reduction in infection-related hospitalizations for patients with hematologic malignancies
• +8 more outcomes

Named customers10 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability9 records

Feature6 records

Partnerships

15 partnerships are on record, tiered major, flagship and core.

• Illinois CancerCare, P.C.majorStrategic or Co-development Partner · 14 May 2026One of the largest community oncology and hematology practices in Illinois with 14 clinic locations partnered with Canopy to deploy comprehensive platform including RTM and oncology-specific AI for patient services. Practice focuses on value-based care initiatives including the Enhancing Oncology Model.
• USA Health Mitchell Cancer InstitutemajorStrategic or Co-development Partner · 6 January 2026University of South Alabama Health Mitchell Cancer Institute, the only academic cancer research and treatment facility on the upper Gulf Coast, partnered with Canopy as the first academic cancer center in Canopy's network. Implements AI-native platform to extend RTM across complex therapies.
• Utah Cancer SpecialistsmajorStrategic or Co-development Partner · 16 December 2025Largest community-based oncology and hematology practice in Utah partnered with Canopy to implement Enterprise AI platform for Remote Therapeutic Monitoring and Care Management (CCM/PCM). Partnership includes membership in ONCare Alliance.
• Willamette Valley Cancer Institute and Research Center (WVCI)majorStrategic or Co-development Partner · 3 November 2025WVCI, a leader in advanced cancer treatments for over 25 years, partnered with Canopy to improve care between visits for patients and staff. WVCI leverages Canopy's best-in-class AI across patient services including triage, call center, referrals, and pharmacy.
• Texas OncologyflagshipStrategic or Co-development Partner · 18 March 2025Multiyear partnership with one of the largest community oncology practices in the US with nearly 1,000 providers across 280 locations. Texas Oncology serves 71,000 new patients annually and is a leader in value-based care enrolled in the Enhancing Oncology Model (EOM). Integration with iKnowMed EHR.
• The Toledo Clinic Cancer CentersmajorStrategic or Co-development Partner · 4 June 2024Multi-specialty oncology practice and ONCare Alliance member partnered with Canopy to operationalize continuous care management and enhance patient outcomes through the Canopy platform.
• Flatiron HealthcoreTechnology or Integration · 16 May 2024Partnership to streamline continuous care management for practices using Flatiron's OncoEMR. Includes FHIR-based integration enabling seamless data flow between Canopy RTM platform and Flatiron EHR systems. First integration partner announced for Canopy's ecosystem.
• Ontada Developer MarketplacecoreTechnology or Integration · 16 May 2024Canopy became a member of Ontada Developer Marketplace, enabling integration with iKnowMed EHR developed by Ontada/McKesson. Supports The US Oncology Network member practices.
• Oncology ConsultantsmajorStrategic or Co-development Partner · 23 April 2024Multi-site, independent oncology practice in South Texas and ONCare Alliance member partnered with Canopy to implement Principal Care Management (PCM) and equity-focused programs to enhance health equity and patient access to care between visits.
• Cancer Care Specialists of IllinoismajorStrategic or Co-development Partner · 26 February 2024Large community oncology practice in Illinois partnered with Canopy to optimize continuous care management through the intelligent care platform.
• Pontchartrain Cancer CentermajorStrategic or Co-development Partner · 14 December 2023Leading community oncology practice with multiple locations in Louisiana partnered with Canopy to transform patient outcomes through continuous care management and implement Principal Care Management (PCM) program.
• Northwest Oncology & HematologymajorStrategic or Co-development Partner · 19 September 2023Oncology and hematology practice partnered with Canopy to enhance operations for continuous care management.
• New York Cancer & Blood SpecialistsmajorStrategic or Co-development Partner · 6 September 2023Leading oncology practice partnered with Canopy to enhance patient outcomes through continuous care management. NYCBS officially launched the Canopy Platform after rapid implementation.
• Highlands OncologyflagshipStrategic or Co-development Partner · 1 January 2020Canopy's first customer partner. Highlands Oncology collaborated with Canopy to develop tracking and symptom acuity system, receiving ACCC Innovator Award 2025 for the remote monitoring model. System launched in 2020 and has been refined continuously.
• ONCare AlliancecoreChannel Partner/ Reseller/ DistributorCanopy partners with ONCare Alliance, a network of independent oncology practices. Multiple ONCare members including Utah Cancer Specialists, Oncology Consultants, and The Toledo Clinic have implemented Canopy platform.

Scale indicators14 records

Recent moves6 records

Expansion highlights6 records

Market position

Strengths4 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds3 records

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Canopy