Be My Eyes

What Be My Eyes does

Be My Eyes operates a global accessibility platform that connects blind and low-vision individuals with sighted volunteers and AI-powered visual assistance through live video. The company's flagship free consumer app is available on iOS, Android, and Huawei HarmonyOS, and supports 180+ languages across 150+ countries. At the core of the technology stack is Be My AI, a GPT-4 vision-powered assistant that provides on-demand visual descriptions, complemented by a network of 10.5+ million sighted volunteers for more complex tasks. The platform has been adopted by 1+ million blind and low-vision users, with integrations into Meta Ray-Ban smart glasses for hands-free operation.

The business operates a dual-sided model: a free consumer app drives mission-led brand awareness and community building, while a portfolio of B2B products — Service Connect, Service AI, Service Stream, Manager App, and the Be My Eyes Workplace platform (Workplace AI, Workplace Connect, Workplace Reader) — generates revenue through quote-based annual enterprise subscriptions. A separate Corporate Volunteering program sells tiered Silver/Gold/Platinum packages (starting at $7,500) to enterprises such as Microsoft, Google, Hilton, Tesco, NHS, Zain, and Procter & Gamble for structured employee volunteer engagements. The company also monetizes through AI-driven customer service automation, with Service AI and Smart Agent capabilities resolving up to 90% of accessibility-related support requests autonomously.

Legally structured as Accessibly Inc., a Delaware-incorporated private company, Be My Eyes is headquartered in San Francisco with a second office in Dover, Delaware. The company is led by CEO Mike Buckley and was founded by Hans Jørgen Wiberg, a visually impaired Danish craftsman. Cumulative disclosed funding is approximately $15.5 million across multiple rounds, with the most recent being a $6.1 million Series A+ led by Enable Ventures in January 2025. Notable ecosystem assets include the August 2024 acquisition of AppleVis (an Apple-focused accessibility community) and partnerships with Meta, Microsoft, Google, Apple, and Huawei. The company maintains SOC 2-aligned data security and complies with GDPR, CCPA, and PIPEDA.

Name

Be My Eyes

Legal name

Accessibly Inc.

Website

https://bemyeyes.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

Be My Eyes provides a global AI-powered accessibility platform connecting blind and low-vision users with 10.5M+ sighted volunteers and GPT-4 vision-based visual assistance, while selling enterprise accessibility tools (Service AI, Workplace AI) to corporations like Microsoft, Hilton, and Google.

Ownership category

akta.pro rank

Product category

Accessibility Technology

NAICS

Optical Goods Retailers (45613), Offices of Optometrists (62132)

SIC

Ophthalmic Goods (3851), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Low Vision & Assistive Vision Devices (Magnifiers, Electronic Video Magnifiers, Wearable Vision Aids) (HLAHAJAN)

akta.pro secondary industry

Vision Assistive Technology (Screen Readers, Braille, Magnification) (EDAKAIAF)

Keywords

• Accessibility technology
• Visual assistance
• Assistive software
• AI-powered support
• Enterprise accessibility

Headquarters

HQ city

San Francisco

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Consumer Freemium: Free app for blind and low-vision users providing basic AI assistance and volunteer connections. This creates the user base and brand awareness that drives enterprise adoption through word-of-mouth and employee recommendations.
2. Enterprise B2B Subscriptions: Quote-based annual subscriptions for businesses deploying Service AI, Workplace AI, and related solutions. Pricing based on organization size and usage volume. Drives revenue from enterprise customer service and HR/dei departments.
3. Corporate Volunteering Programs: Tiered corporate packages (Silver, Gold, Platinum) where companies pay for employee volunteer hours on the platform, combining social impact with team building.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels7 records

Core offering

Be My Eyes operates a free mobile application (iOS, Android, HarmonyOS, Windows) that connects blind and low-vision users with over 10 million sighted volunteers worldwide through live video calls for real-time visual assistance on daily tasks such as reading documents, identifying products, and navigating environments. The platform integrates Be My AI, a generative AI assistant built on GPT-4 vision that provides instant automated visual descriptions, and offers a separate B2B enterprise suite (Service Connect, Service AI, Service Stream, Workplace AI, and Corporate Volunteering programs) that enables businesses to deliver accessible customer support and inclusive workplace experiences for visually impaired users.

Product overview

Be My Eyes is a platform-plus-modules architecture serving both consumers and businesses. The core consumer product is the Be My Eyes App — a free mobile application (iOS, Android, HarmonyOS) that connects blind and low-vision users with a global volunteer network (10M+ volunteers) through live video calls for real-time visual assistance. Integrated into the app is Be My AI, an AI-powered virtual assistant that provides instant automated visual descriptions, complementing the human volunteer network. Smart glasses integration (Meta Ray-Ban, Oakley Meta) enables hands-free assistance. On the business side, the Customer Accessibility Suite comprises Service Connect (live video support for company support teams), Service AI (autonomous AI agent resolution), and Service Stream (live visual sessions for support calls), all supported by a Zendesk-based Manager App for team administration. Be My Eyes Workplace is a separate enterprise platform with Workplace AI, Workplace Connect, and Workplace Reader for internal workplace accessibility. The Service Directory connects users to partner companies providing accessible support. The Corporate Volunteering program offers structured B2B volunteer event packages (Silver/Gold/Platinum tiers). Be My Eyes also acquired AppleVis (August 2024), an accessibility community platform, expanding its ecosystem.

Differentiator

Problem solved

Functional benefit

Brands

• Be My AI: AI-powered visual assistant providing instant visual descriptions for blind and low-vision users
• Service Connect
• Service Stream
• Service AI
• Service Directory
• Be My Eyes Workplace

Products and services

• Be My Eyes App Free mobile application (iOS, Android, HarmonyOS, Windows) that connects blind and low-vision users with sighted volunteers worldwide through live video calls for real-time visual assistance on everyday tasks such as reading documents, identifying products, and navigation.
• Be My AI AI-powered virtual assistant built on GPT-4 vision that provides blind and low-vision users with instant, 24/7 automated visual descriptions of images captured through the app, handling up to 90% of requests automatically.
• Be My Eyes Smartglasses Hands-free visual assistance integration with Meta Ray-Ban and Oakley Meta smart glasses, enabling blind and low-vision users to stream video through the glasses camera to remote volunteers and AI for real-time guidance.
• Be My Eyes Service Directory Directory of partner companies (including Microsoft, Google, and others) that provide accessible customer support through the Be My Eyes platform, allowing blind and low-vision users to connect directly with company support teams.
• Be My Eyes for Windows Windows version of the Be My Eyes platform that brings live volunteer visual assistance and AI-powered visual descriptions to PC users, supporting enterprise workplace accessibility scenarios for blind and low-vision employees.
• Be My Eyes Workplace Enterprise workplace accessibility platform consisting of Workplace AI (AI-powered visual assistance and audio descriptions), Workplace Connect (routing visual assistance requests to colleagues), and Workplace Reader (accessibility analysis of documents and files) for blind and low-vision employees.
• Service Connect B2B product enabling enterprise customer support teams to receive live video calls directly from blind and low-vision customers through the Be My Eyes app, with agents seeing the customer's camera feed in real time to resolve issues faster.
• Service AI AI-powered customer service module that uses Be My AI to autonomously resolve blind and low-vision customer requests before or instead of connecting to a human agent, automating up to 90% of accessibility-related requests.
• Service Stream Enterprise capability that transforms standard customer support calls into live visual sessions, giving agents real-time visual context to identify issues faster and deliver more accessible support for blind and low-vision customers.
• Corporate Volunteering Program B2B program that lets companies purchase structured volunteer engagement packages where their employees answer live video calls from blind and low-vision users, combining social impact with team building. Silver tier starts at $7,500.
• AppleVis (Acquired Community) Online community and resource platform for accessibility advice on Apple and other technologies, acquired by Be My Eyes in August 2024 to ensure long-term stability and grow the accessibility community. Includes community forums, podcasts, and accessibility guidance.

Quantifiable outcome

• 90% of customer requests handled automatically with Service AI
• +4 more outcomes

Named customers7 records

Segments3 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability9 records

Feature7 records

Partnerships

14 partnerships are on record, tiered flagship, core, key and regional.

• MetaflagshipTechnology or IntegrationPartnership to bring accessibility features to Ray-Ban Meta smart glasses, enabling blind users to access visual information through the glasses with Be My Eyes integration.
• ApplecoreTechnology or IntegrationAcquisition of AppleVis community and strong integration with Apple platforms including iOS accessibility features and Apple Watch compatibility.
• MicrosoftcoreStrategic or Co-development PartnerDisability Answer Desk partnership providing live volunteer connections for Microsoft customers with visual impairments seeking support.
• HiltonkeyStrategic or Co-development PartnerHospitality accessibility partnership enabling blind guests to access visual information about hotel services and amenities through the Be My Eyes app.
• TescokeyStrategic or Co-development PartnerUK retail accessibility partnership helping blind and low-vision customers shop independently in Tesco stores.
• ZainregionalStrategic or Co-development PartnerCorporate volunteering partnership in Middle East region, engaging Zain employees as volunteers and supporting regional accessibility initiatives.
• HuaweiregionalTechnology or IntegrationHarmonyOS partnership for China market expansion, making the app available on Huawei devices and integrating with HarmonyOS accessibility features.
• GooglecoreStrategic or Co-development PartnerSpecialized Help partner for Google accessibility support, helping blind users access Google products and services.
• SalesforceregionalStrategic or Co-development PartnerCorporate volunteering partnership engaging Salesforce employees as volunteers in the Be My Eyes community.
• National Federation of the BlindkeyStrategic or Co-development PartnerPartnership with leading blindness advocacy organization for community support, awareness, and advocacy initiatives.
• RNIBkeyStrategic or Co-development PartnerPartnership with Royal National Institute of Blind People in UK for advocacy and community support.
• NHSkeyStrategic or Co-development PartnerUK healthcare accessibility partnership helping visually impaired patients access NHS services and information.
• Procter & GambleregionalStrategic or Co-development PartnerCorporate partnership for accessibility initiatives and consumer product accessibility support.
• Carnegie Mellon UniversityregionalStrategic or Co-development PartnerResearch partnership for accessibility technology development and innovation.

Scale indicators9 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Aira: Aira provides on-demand visual interpretation for blind and low-vision users via live video connections to trained agents, with a subscription-based consumer model and enterprise partnerships. It is the closest direct competitor to Be My Eyes' live volunteer-based visual assistance offering, though Aira uses paid agents rather than volunteers.

Market position

Strengths1 record

Weaknesses1 record

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/BeMyEyes
• Facebookfacebook.com/bemyeyesapp

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds12 records

Investors12 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Be My Eyes