Toku

What Toku does

Toku is a Chilean fintech founded in 2020 that built and operates the Payment Relationship Management (PRM) category — a SaaS platform that automates the full lifecycle of recurring B2B and B2C payment collection across Latin America. The platform unifies payment portal hosting, intelligent payment orchestration across multiple banks and acquirers, automatic payment enrollment (PAC/PAT), multi-channel customer communication (WhatsApp, SMS, email, voice), AI-driven collection negotiation, real-time transaction reconciliation, and mass disbursement (Payouts) within a single API-first infrastructure certified to PCI DSS Level 1 and ISO 27001 standards. Customers access the platform via direct enterprise sales, inside sales with free diagnostics, self-service portals, or API integrations with native connectors for SAP, Oracle, Salesforce, and Microsoft Dynamics.

The company makes money through a combination of enterprise SaaS subscriptions (annual or monthly, custom-priced by transaction volume and feature scope) and usage-based transaction/processing fees on payments, retries, and reconciliations handled through the platform. It serves more than 550 enterprise clients across at least eight verticals in Chile, Mexico, and Brazil — including insurance (MetLife, HDI, Zurich, Mapfre, Quálitas, Sancor Seguros), banking and automotive finance (Forum/BBVA, GM Financial, Santander Consumer, Tanner), healthcare (UC Christus, multiple Chilean clinics, Isapre Consalud), tolls/highways (Autopase, Vespucio Norte/Oriente), real estate (Fundamenta, Tenda), utilities (Aguas Andinas, Maihue), education (UDLA, Duoc UC), telecom (DirectTV, Claro), and retail (Liverpool). Customer logos skew toward large LatAm corporates, with reported outcomes including a lift in automatic payment enrollment from 2% to 55% at Forum/BBVA and a 20% reduction in early-stage delinquency at Tripp.

Toku has raised approximately $64.3 million across four rounds (2021-2025), most recently a $48 million Series A in April 2025 led by Oak HC/FT at a $175 million post-money valuation, with prior backing from F-Prime Capital, Gradient Ventures (Google), Y Combinator, Clocktower, and Honey Island. Headcount reached 280 across Chile, Mexico, and Brazil by mid-2026, and annual transaction volume processed exceeded $8 billion per the company's most recent disclosure. The founding team — CEO Cristina Etcheberry, VP Engineering Enzo Tamburini, and VP Sales Mexico Francisca Noguera — remains in place and is publicly recognized as the largest woman-led fintech Series A in Latin America.

Name

Toku

Legal name

Toku SpA

Website

https://trytoku.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

101–250 employees

Short description

Toku is a Chilean fintech (founded 2020) that operates a Payment Relationship Management SaaS platform automating recurring B2B and B2C payment collection across Chile, Mexico, and Brazil for 550+ enterprise clients across insurance, banking, healthcare, real estate, tolls, utilities, education, telecom, and retail verticals.

Ownership category

akta.pro rank

Product category

Payment Processing Software

NAICS

Financial Transactions Processing, Reserve, and Clearinghouse Activities (522320), Software Publishers (513210)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

Bill Pay, Invoicing & Payables Platforms (BPAMAFAF)

akta.pro secondary industry

Biller Direct EBPP Platforms (FSAMAJAA)

Keywords

• Payment collection software
• Accounts receivable automation
• Payment orchestration platform
• Recurring billing solutions
• Enterprise fintech platform

Headquarters

HQ city

Santiago

HQ country

Chile

HQ region

Latin America

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Platform Subscription: Annual or monthly subscription for access to the PRM platform including payment portal, orchestration engine, collection tools, and reconciliation features. Pricing likely based on transaction volume or number of customers managed.
2. Transaction/Payment Processing: Fees earned on each payment processed through the platform, including automatic retries, cross-border transactions, and SPEI/SISPEG transfers.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels5 records

Core offering

Toku operates a cloud-based Payment Relationship Management (PRM) SaaS platform that automates the full B2B payment lifecycle, from initial billing through collection, orchestration across multiple banks and processors, AI-driven customer outreach, and real-time reconciliation. The platform serves enterprises in Latin America (Chile, Mexico, Brazil) with modules for payins, payouts, AI collection agents, multi-source integrations, and reconciliation.

Product overview

Toku is a Latin American SaaS platform built on the Payment Relationship Management (PRM) category it created. The platform consists of a unified core architecture with integrated modules: Gestion y Recaudacion (Payins) serves as the primary accounts receivable platform offering payment portal, orchestration, automatic payments, automated sequences, and transaction recognition; Gestion de Pagos (Payouts) handles mass disbursements with fraud detection, encryption, approvals, and bank connections; Agentes de Cobranza provides AI-powered autonomous collection agents for conversational, multi-channel debt management; Conexiones 360 enables API-first, file-based, and native ERP/CRM integrations (SAP, Oracle, Salesforce, Dynamics); Agentes de Reconciliacion automates multi-source reconciliation with over 90% auto-matching rates; and FullTag enables cross-network automatic payment enrollment for highways. Additional sub-products include the branded Payment Portal, intelligent Payment Orchestration, Tokenization/Encryption, and Fraud Engine.

Differentiator

Problem solved

Functional benefit

Brands

• FullTag: A subscription crossing product that allows users to register PAC or PAT once and have it automatically active across all participating toll roads in Chile.

Products and services

• Gestión y Recaudación (Payins) Core accounts receivable management platform for enterprises, enabling collection automation through a unified payment portal, intelligent payment orchestration, automatic payment enrollment, automated multi-channel sequences, and real-time transaction recognition with auto-reconciliation.
• Gestión de Pagos (Payouts) Mass payment disbursement platform for enterprises with identity validation, fraud detection engine, approval workflows, and direct bank connections. Protects sensitive banking data through encryption/tokenization and ensures end-to-end payment traceability.
• Agentes de Cobranza (AI Collection Agents) AI-powered autonomous agents that manage, converse with, and collect payments from customers via WhatsApp, voice, email, and SMS without human intervention. Handles multi-channel outreach 24/7 with empathetic, context-aware interactions and escalates only complex cases.
• Conexiones 360 Integration hub offering API-first connections, batch file processing (CSV/Excel), and native ERP/CRM connectors (SAP, Oracle, Salesforce, Microsoft Dynamics). Enables bidirectional synchronization between Toku and client systems.
• Agentes de Reconciliación Automated reconciliation agent that consolidates data from ERP, banks, processors, and files in one place. Executes mass reconciliations in minutes with configurable matching rules, tolerance margins, and exact or flexible matching to maximize automatic reconciliation rates (over 90%).
• FullTag Cross-inscription solution for highways that allows users to enroll PAC/PAT once and automatically activate payment across all participating highway networks, multiplying automatic payment adoption without requiring per-highway campaigns.

Quantifiable outcome

• 15% average increase in collection from automating retry attempts alone
• +12 more outcomes

Named customers48 records

Segments9 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability5 records

Feature8 records

Partnerships

Five partnerships are on record, tiered core.

• CobrecoreTechnology or Integration · 16 June 2026Strategic partnership to launch real-time payment collection solution through Mexico's Interbank Electronic Payment System (SPEI). Enables financial institutions, insurers, telecom companies, and utilities to automate cash collection processes 24/7 via the SPEI network.
• SAPcoreTechnology or IntegrationNative ERP integration connector enabling bidirectional synchronization of payment and invoice data between SAP and Toku platform.
• OraclecoreTechnology or IntegrationNative ERP integration connector for Oracle systems enabling seamless data synchronization and reconciliation.
• SalesforcecoreTechnology or IntegrationCRM integration connector allowing payment status and collection data to flow between Salesforce CRM and Toku's payment platform.
• Microsoft DynamicscoreTechnology or IntegrationNative ERP connector for Microsoft Dynamics enabling integrated payment and financial management workflows.

Scale indicators12 records

Recent moves6 records

Expansion highlights6 records

Market position

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/toku
• LinkedInlinkedin.com/company/trytoku
• Instagraminstagram.com/toku

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds4 records

Investors12 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Toku