What HealthHero does

HealthHero is a London-headquartered digital health company founded in 2019 that operates Europe's largest digital-first telehealth clinic, serving patients, insurance policyholders, and employees across the United Kingdom, Ireland, Germany, and France. The platform combines virtual GP consultations, mental health services, an Employee Assistance Programme (EAP), extended primary care, and condition-management modules under a four-stage Whole-Health Model (Prevent, Consult, Guide, Manage). Underlying technology includes a proprietary Clinical-grade Medical Algorithm Library powering a certified Class 1 symptom checker and AI-assisted clinical decision support, with text and structured-data modalities. The company operates through sub-brands Qare (France), Fernarzt (Germany), and HealthHero Germany GmbH, with regional headquarters in Berlin and Paris.

HealthHero monetizes through B2B2C enterprise subscriptions paid by employers and insurers per covered employee or member, complemented by direct-to-consumer subscriptions, transaction-based prescription revenue, and professional services revenue from allied health consultations. Distribution is multi-channel: enterprise field sales to large employers and HR departments, insurance partnerships embedding HealthHero into group risk and health policies, channel partnerships such as the Fitness First premium membership add-on, and a self-serve direct consumer platform. Named enterprise and insurance customers include British Airways, Co-op, Bannatyne, Irish Life, Vhi, Groupama, Santeclair, WPA, Saga, Benenden, and Zurich Insurance.

The company is privately held and was founded by Ranjan Singh. It has grown through three disclosed funding rounds totaling approximately $151M (2019-2021) and three acquisitions: DoctorLink (December 2020), MyClinic (January 2021), and Qare (April 2021). HealthHero claims 30M+ lives covered, 1000+ corporate customers, 4M+ annual appointments completed, 3,000+ professional clinicians on platform, and a 95% patient satisfaction rate. It has received two consecutive 'Outstanding' CQC ratings, Deloitte EMEA Technology Fast 500 recognition in 2025, and Great Place to Work certifications in the UK and France.

Name

HealthHero

Legal name

HealthHero

Website

https://healthhero.com

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

501–1,000 employees

Short description

HealthHero operates Europe's largest digital-first telehealth clinic, offering virtual GP, mental health, EAP, and chronic condition management to 30M+ lives across the UK, Ireland, Germany, and France via insurer, employer, and direct-consumer channels, supported by 3,000+ clinicians.

Ownership category

akta.pro rank

Product category

Digital Health Services

NAICS

Offices of Physicians (6211), Offices of Physicians (except Mental Health Specialists) (621111)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (Employer-Sponsored) (HLALADAA)

akta.pro secondary industries

General Medical Virtual Primary Care (Payer-Branded) (HLALACAA), Chronic Condition Virtual Care & Disease Management (Payer-Sponsored) (HLALACAE)

Keywords

• Digital health platform
• Virtual GP consultations
• Telemedicine services
• Employee assistance programs
• Corporate wellness benefits

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. B2B2C Enterprise Subscriptions: Subscription revenue from employers providing HealthHero as employee benefits and from insurers offering HealthHero services to their policyholders. Corporate customers pay per employee/member covered.
2. B2C Direct Consumer Subscriptions: Direct subscription model for individual consumers accessing virtual consultations and digital health services. Fitness First partnership offers premium membership add-on at additional cost.
3. Transaction Fees: Transaction-based revenue from prescription services and other clinical transactions processed through the platform.
4. Professional Services: Professional healthcare services revenue from virtual consultations with physiotherapists, dietitians, and other healthcare professionals.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels5 records

Core offering

HealthHero operates Europe's largest digital-first clinic, providing virtual GP consultations, mental health services, physiotherapy, dietetics, prescription services, and symptom checking through its proprietary digital health platform. The company delivers these services to patients via employer benefits programs, insurance partnerships, government contracts, and direct consumer subscriptions across the UK, Ireland, Germany, and France.

Product overview

HealthHero is Europe's largest digital-first clinic offering a unified digital health platform with multiple integrated services. The platform operates through a Whole-Health Model covering four stages: Prevent (Health Risk Assessment, Symptom Assessment), Consult (Virtual GP, Allied Health Services, Form-Filled Prescription), Guide (Employee Assistance Programme, Mental Health Services), and Manage (Long-term Conditions). Key products include Virtual GP Consultations, Mental Health Services, and Extended Primary Care (psychiatry, dietetics, second medical opinions, blood tests, scans). The company serves multiple European markets through sub-brands: Qare in France (offering 30+ specialties), Fernarzt in Germany (virtual GP, prescriptions, home tests), and HealthHero Integrated Care for UK governments. Additional services include Long-COVID digital support, occupational health, and integrated urgent care for NHS/local authorities.

Differentiator

Problem solved

Functional benefit

Brands

• Qare: Leading digital healthcare provider in France offering on-demand virtual GP consultations and access to clinicians from over 30 specialties including gynaecology, paediatrics, and psychiatry. Part of the HealthHero group.
• Fernarzt

Products and services

• Virtual GP Consultation On-demand virtual GP appointments available 24/7 via video or phone, providing digital access to general practitioners for diagnosis, treatment, and referrals. For individual consumers, employees covered by employer programs, and insurance policyholders.
• Employee Assistance Programme (EAP) Confidential employee assistance programme providing around-the-clock resources 365 days a year, with clinical support for emotional problems and expert guidance for practical matters. Targets HR departments and benefits managers at large employers.
• Mental Health Services Comprehensive mental health support including psychological first aid, counselling, email and message-based counselling, online CBT, coaching, LGBTQ+ specific support, CBT, EMDR therapy, compassion focused therapy, cognitive analytical therapy, and interpersonal therapy. For employees, insurance policyholders, and individual patients.
• Extended Primary Care Extended primary care services including psychiatry, psychology, dietetics and nutrition, speech and language therapy, second medical opinion (SMO), blood tests, and scans. For patients needing specialist care beyond standard GP services.
• Long-COVID Service Digital Long-COVID service providing holistic support including certified symptom checker, specialist medical consultations, individual follow-up, and Long-COVID Coach for patients with symptoms lasting over 3 months post-infection. For partners, insurers, and individuals with post-COVID symptoms.
• HealthHero Integrated Care (Integrated Urgent Care) Patient-centric clinical services and care coordination for governments, including integrated urgent care and care coordination for NHS and local authorities. Supports tackling waiting lists through clinical triage and high-volume remote consultations.
• Qare (Sub-brand France) Leading digital healthcare provider in France offering on-demand virtual GP consultations and access to clinicians from over 30 specialties including gynaecology, paediatrics, and psychiatry. For French consumers and corporate customers.
• Fernarzt (Sub-brand Germany) HealthHero's German digital health brand offering affordable virtual on-demand doctor consultations, online prescriptions, at-home self-tests, and access to specialists in areas such as gynaecology and psychotherapy. For German consumers and corporate customers.
• Form-Filled Prescription Service Questionnaire-based prescription service enabling patients to quickly and easily obtain repeat prescriptions through digital assessment. For individuals needing prescription renewals.

Quantifiable outcome

• 4M+ annual appointments completed
• +3 more outcomes

Named customers10 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability4 records

Feature1 record

Partnerships

Six partnerships are on record, tiered core and minor.

• Zurich InsurancecoreChannel Partner/ Reseller/ DistributorHealthHero delivers virtual physiotherapy, dietitian consultations, and symptom checker services to Zurich's group risk insurance plans. Zurich offers these digital health services as added benefits to their corporate and group insurance policyholders.
• Fitness FirstcoreChannel Partner/ Reseller/ DistributorFitness First partnership offers HealthHero services as a premium membership add-on for fitness club members. Members can add HealthHero for an additional £10 per month with no contract requirement, extending HealthHero's reach to Fitness First's member base.
• 5-HTminorGTM or Marketing PartnerGerman ecosystem partner for market development and potential customer acquisition in the DACH region
• healthyhubminorGTM or Marketing PartnerGerman partner for health market development and digital health ecosystem expansion
• DiReNaminorGTM or Marketing PartnerGerman health network partner for regional market development
• de-hubminorGTM or Marketing PartnerGerman digital health hub partner for ecosystem and market development

Scale indicators8 records

Recent moves7 records

Expansion highlights6 records

Market position

Competitive moat6 records

Key highlights7 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries2 records

Funding overview

Funding rounds3 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A3 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HealthHero