Expert.ai
Expert.ai is a publicly listed Italian enterprise AI company (Euronext Growth Milan: EXAI) that sells the EidenAI Suite, a Hybrid AI platform combining neuro-symbolic AI with LLMs and GenAI for language-understanding and document automation in insurance, banking, pharma, media, industrial and public-sector workflows.
- Company typePublic
- Founded1990
- HeadquartersModena, Italy
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What Expert.ai does
Expert.ai S.p.A. (formerly Expert System), headquartered in Modena, Italy and listed on Euronext Growth Milan under ticker EXAI:IM, is a 30+ year-old enterprise AI company specializing in language understanding. Its core technology, branded as Hybrid AI, combines a proprietary neuro-symbolic AI and knowledge-graph layer with machine and deep learning, Large Language Models, Generative AI and Agentic AI to deliver explainable, auditable outputs designed for regulated, document-heavy workflows. The company commercializes this through the EidenAI Suite, a modular enterprise AI platform comprising 13+ industry-specific solutions (EIX-Underwriting, EIX-Claims Automation, EIX-Policy Servicing, EIX-Clinical Trials Intelligence, EIX-IP Detection, EIX-Preclinical Document Intelligence, EIX-Submission Readiness, EIX-Customer Screening, EIX-Regulation, EIX-Boosting Audience Engagement, EIX-Insight Discovery, EIX-Insight Repurposing and others) deployed across insurance, pharma and life sciences, banking and financial services, digital information services, industrial, and public sector verticals.
The company serves large enterprise customers including Zurich Insurance, AXA, Generali, Intesa Sanpaolo, ICCREA, ING, Rabobank, Credit Agricole, Associated Press, Dow Jones, Sanofi, Merck, Boehringer Ingelheim, ESA and Los Alamos National Laboratory, with documented outcomes such as $40M annual underwriting leakage reduction and 58x claim review acceleration at Zurich, 90% AML false-positive reduction at ICCREA, and 2M+ articles processed daily by Sage. The business model combines annual SaaS subscriptions (public cloud, private cloud and on-premises licensing) with professional services revenue delivered through a broad partner ecosystem of global system integrators and consulting firms (Bain, KPMG, Accenture, Deloitte, EY, Sopra Steria, Fincons, Protiviti, Avanade, DXC) and direct enterprise sales, supplemented by distribution through the Microsoft Azure Marketplace (April 2026) and a new SME channel via Grenke Italia (May 2026). The organization operates nine offices across Italy, the UK, Spain, Switzerland, Germany, France and the United States with seven wholly-owned subsidiaries, and in 2025 expanded through the acquisition of public-sector IT specialist ISED, the founding of Fusion AI Labs, and participation in Italy's IPCEI Villanova research program.
Expert.ai firmographics
Firmographics- Name
- Expert.ai
- Legal name
- Expert.ai S.p.A.
- Website
- https://expert.ai
- Company type
- Public
- Founded year
- 1990
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Expert.ai is a publicly listed Italian enterprise AI company (Euronext Growth Milan: EXAI) that sells the EidenAI Suite, a Hybrid AI platform combining neuro-symbolic AI with LLMs and GenAI for language-understanding and document automation in insurance, banking, pharma, media, industrial and public-sector workflows.
- Ownership category
- akta.pro rank
Expert.ai industry classification
Industry- Product category
- Enterprise AI Platform for Language Understanding
- NAICS
- Software Publishers (5132), Computer Systems Design Services (541512), Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)
- akta.pro secondary industries
- End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA), Responsible AI, Security & Privacy Platforms (Safety, Guardrails, PII) (HDAEANAG), AI Governance, Risk & Compliance (GRC) Platforms (HDAAAMAA), AI/ML Engineering & Model Development Services (BPAEAHAF)
Keywords
Where Expert.ai is headquartered
LocationHeadquarters
- HQ city
- Modena
- HQ country
- Italy
- HQ region
- Europe
Offices9 records
Markets served
Expert.ai business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- EidenAI Suite Subscriptions: SaaS subscriptions for EidenAI Suite available on public cloud, private cloud, and/or on-premises licensing. Modular architecture allows quick pilot projects and scalable expansion. Revenue derived from platform access, usage, and enterprise customization.
- Professional Services: Implementation and consulting services through strategic partner network including Accenture, Deloitte, EY, KPMG, Bain, Sopra Steria, Fincons, Protiviti, and other system integrators for enterprise deployments.
- Enterprise Licensing: On-premises license options alongside SaaS delivery, providing maximum flexibility and smooth integration with existing enterprise infrastructure.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise SaaS subscription with flexible deployment options |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels6 records
Expert.ai product offering
Product offeringCore offering
Expert.ai sells the EidenAI Suite, an enterprise AI platform that combines neuro-symbolic AI, knowledge graphs, LLMs, Generative AI, and Agentic AI into a unified Hybrid AI methodology for language understanding and document processing. The platform is delivered through industry-specific solutions targeting insurance, pharma and life sciences, banking and financial services, digital information services, industrial, and public sector customers. Deployment options include SaaS on public/private cloud and on-premises licensing, with availability on Microsoft Azure Marketplace.
Product overview
Expert.ai is an enterprise AI company offering the EidenAI Suite—a unified platform that combines symbolic AI, LLMs, Generative AI, and Agentic AI technologies in industry-specific modules. The platform serves six verticals: Insurance (EIX-Underwriting, EIX-Claims Automation, EIX-Policy Servicing), Pharma & Life Sciences (EIX-Clinical Trials Intelligence, EIX-IP Detection, EIX-Preclinical Document Intelligence, EIX-Submission Readiness), Banking & Financial Services (EIX-Customer Screening, EIX-Regulation), Digital Information Services (EIX-Boosting Audience Engagement, EIX-Insight Discovery, EIX-Insight Repurposing), Industrial, and Public Sector. The platform is powered by Expert.ai's proprietary Hybrid AI methodology combining neuro-symbolic AI, knowledge graphs, machine/deep learning, and agentic capabilities. Deployment options include SaaS on public/private cloud and on-premises licensing.
Differentiator
Problem solved
Functional benefit
Brands
- EidenAI Suite: Enterprise AI solutions suite designed for specific industry needs including insurance, pharma, banking, and more.
- EIX-Underwriting
- EIX-Claims Automation
- EIX-Policy Servicing
- EIX-Customer Screening
- EIX-Regulation
- EIX-Clinical Trials Intelligence
- EIX-IP Detection
- EIX-Preclinical Document Intelligence
- EIX-Submission Readiness
Products and services
- EidenAI Suite Comprehensive enterprise AI platform combining symbolic AI, LLM, Generative AI, and Agentic AI technologies in a modular, industry-specific suite. Delivers scalable, explainable AI solutions tailored to insurance, pharma, banking, digital information, industrial, and public sector industries. Available as SaaS on public/private cloud and on-premises licensing.
- EIX-Underwriting AI-powered underwriting solution that automates risk assessment by extracting key data from submission packages, risk assessment reports, medical reports, and other insurance documents to accelerate deal closure and expand operational capacity for insurance companies.
- EIX-Claims Automation Claims processing automation solution that streamlines document review, automatically categorizes claims documents, and extracts key data to speed up decisions, cut costs, and prevent leakage in insurance operations for P&C, specialty, and life insurers.
- EIX-Policy Servicing Policy servicing automation solution that streamlines service operations, improves customer loyalty, and reduces manual document review through intelligent automation of policy-related workflows for insurance companies.
- EIX-Clinical Trials Intelligence Clinical trial intelligence solution that unlocks real-time insights from scientific literature, trial data, and real-world evidence to help refine trial design, optimize recruitment, and reduce risks in pharmaceutical research.
- EIX-IP Detection Pharma-focused intellectual property detection solution that integrates patent analysis, scientific literature, and real-world evidence to protect intellectual property and support R&D decision-making for pharmaceutical companies.
- EIX-Preclinical Document Intelligence Preclinical research documentation solution that automates and accelerates document processing for preclinical studies and regulatory submissions, ensuring compliance and reducing time-to-market for pharmaceutical companies.
- EIX-Submission Readiness Regulatory submission preparation solution that streamlines compliance documentation, minimizes risk, and accelerates time-to-market by automating preparation and review of pharmaceutical regulatory submissions.
- EIX-Customer Screening Financial crime screening solution that monitors and analyzes media coverage related to criminal activity and investigations globally, reducing false positives in AML and KYC programs while enhancing sanctions screening and compliance workflows for banks and financial institutions.
- EIX-Regulation Regulatory intelligence solution that tracks legislative changes and automates regulatory monitoring and change management to help financial institutions comply with evolving regulations and mitigate compliance risks.
- EIX-Boosting Audience Engagement Content engagement solution that delivers deeper audience engagement and measurable business growth by harnessing personalized content through automated classification, named entity extraction, and semantic enrichment for media and publishing companies.
- EIX-Insight Discovery Data intelligence solution that unlocks actionable insights from overwhelming volumes of complex data across diverse sources, enabling strategic decision-making through automated analysis and correlation for media and information services organizations.
- EIX-Insight Repurposing Content repurposing solution that maximizes existing organizational knowledge and insights into fresh, high-impact content for media, publishing, and information services industries through AI-driven content transformation.
Quantifiable outcome
- 4x increase in risk reports examined
- +12 more outcomes
Companies that use Expert.ai
Customer profileNamed customers30 records
Segments6 records
Ideal customer profiles6 records
Expert.ai technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability9 records
Feature5 records
Expert.ai partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered core and minor.
- Fincons GroupcoreExpanded partnership to deliver neuro-symbolic AI solutions to enterprise customers, combining Expert.ai's hybrid AI technology with Fincons' system integration expertise. Targets governance, knowledge management, and corporate responsibility challenges in multi-agent AI architectures for highly regulated industries including banking, insurance, and energy and utilities.
- Grenke ItaliaminorPartnership to make contract onboarding simpler, faster and more secure. Launching initiatives to bring AI to SMEs through Grenke Italia's network of more than 3,000 partners.
- ProtiviticoreExpert.ai and Protiviti co-presenting at ACAMS THE ASSEMBLY EUROPE 2026 on financial crime compliance topics.
- Microsoft ItalycoreStrategic collaboration to accelerate AI adoption for critical business processes. Expert.ai's EidenAI Suite is now available on Microsoft Azure Marketplace, enabling Italian and global organizations to deploy neuro-symbolic AI solutions within the Azure ecosystem. Combines Expert.ai's hybrid AI approach with Azure's enterprise infrastructure for scalable, explainable AI deployment.
- S&P Global Commodity InsightscoreExpanded strategic partnership to improve content intelligence and digital transformation within the energy and commodities sector. Leverages hybrid AI technology to enhance data extraction and provide actionable insights for energy and commodity professionals.
- Bain & CompanycoreStrategic partner operating across multiple countries and industries with artificial intelligence implementations delivering meaningful customer value.
- KPMGcoreStrategic partner for enterprise AI solutions and digital transformation initiatives.
- AccenturecoreStrategic partner for enterprise AI implementations across industries.
- DeloittecoreStrategic partner for enterprise AI solutions and consulting.
- EYcoreStrategic partner for enterprise AI implementations.
- Sopra SteriacoreStrategic partner for enterprise AI solutions.
- AvanadecoreStrategic partner for Microsoft-centric enterprise AI implementations.
- DXC TechnologycoreStrategic partner for enterprise AI solutions and digital transformation.
- AlkemyminorStrategic partner for digital transformation initiatives.
Scale indicators9 records
Recent moves8 records
Expansion highlights7 records
Expert.ai competitors and assessment
Company assessmentBroad incumbents
- IBM watsonx: IBM's enterprise AI platform (watsonx.ai, watsonx.data, watsonx.governance) covering model lifecycle, governance and industry solutions. Closest large incumbent to Expert.ai's regulated-vertical, explainable-AI positioning.
- Databricks: Unified data and AI platform with Mosaic AI for building and deploying enterprise AI applications. Competes for AI-application and data-platform budget inside the same large enterprises.
- Palantir Technologies: Enterprise AI/data platform (Foundry, AIP) heavily used by governments, defense and regulated industries. Comparable in regulated-vertical, explainable-AI go-to-market and government/ESA-style customers.
Direct peers
- C3.ai: Enterprise AI applications platform selling pre-built, industry-specific AI apps to large enterprises. Direct comparable on the 'finished AI applications for verticals' go-to-market model.
- UiPath: Intelligent document processing and agentic automation platform that Expert.ai explicitly integrates with. Competes for the same document-understanding and process-automation budget.
- ABBYY: Document AI and intelligent document processing vendor serving banking, insurance and regulated industries. Directly competes with EIX-* modules on document understanding and extraction.
- Hyperscience: Enterprise document processing AI focused on insurance, financial services and government. Comparable in targeting high-volume, regulated back-office document workflows.
- H2O.ai: Enterprise AI/ML platform offering model development, deployment and AI applications. Comparable on the broader enterprise AI platform narrative and hybrid AI positioning.
Emerging players
- Rossum: AI-native intelligent document processing platform for enterprise document workflows. Competes head-on with Expert.ai's claims/underwriting/policy automation use cases.
- Indico Data: Unstructured data AI platform for insurance and financial services, with similar claims/underwriting automation focus. Direct niche competitor to EIX-Claims and EIX-Underwriting.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Expert.ai social profiles
Digital presenceExpert.ai compliance and trust
Trust signalCompliance8 records
Expert.ai financial estimates
Financial estimateRevenue estimate
Valuation estimate
Expert.ai leadership team
Management profileNumber of profiles
Profiles6 records
Expert.ai subsidiaries and ownership
Company hierarchySubsidiaries7 records
Expert.ai funding detail
Funding detailFunding overview
Funding rounds3 records
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Expert.ai M&A and investment
M&A and investmentM&A2 records
Investments2 records
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Expert.ai
What does Expert.ai do?
Expert.ai sells the EidenAI Suite, an enterprise AI platform that combines neuro-symbolic AI, knowledge graphs, LLMs, Generative AI, and Agentic AI into a unified Hybrid AI methodology for language understanding and document processing. The platform is delivered through industry-specific solutions targeting insurance, pharma and life sciences, banking and financial services, digital information services, industrial, and public sector customers. Deployment options include SaaS on public/private cloud and on-premises licensing, with availability on Microsoft Azure Marketplace.
Is Expert.ai a public or private company?
Expert.ai is a public company. It is classified as public and is currently operating.
When was Expert.ai founded?
Expert.ai was founded in 1990. It employs 251 to 500 people.
Where is Expert.ai based?
Expert.ai is headquartered in Modena, Italy, in the Europe region.
How does Expert.ai make money?
Three revenue lines are on record. EidenAI Suite Subscriptions are the primary driver. The others are professional Services and enterprise Licensing.
Who are Expert.ai's main competitors?
Broad incumbents on record are IBM watsonx, Databricks and Palantir Technologies. Direct peers are C3.ai, UiPath, ABBYY, Hyperscience and H2O.ai. Emerging players are Rossum and Indico Data.
Does Expert.ai have an API?
No public API is recorded for Expert.ai.
What industry is Expert.ai in?
Expert.ai's product category is Enterprise AI Platform for Language Understanding. Its primary akta.pro industry code is HDAEANAJ, AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs), with a secondary code of HDAEANAA, End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management). Its NAICS code is 5132 and its SIC code is 7372.