PocketHealth

What PocketHealth does

PocketHealth, founded in 2014 in Toronto by brothers Rishi Nayyar (CEO) and Harsh Nayyar (CTO), operates a cloud-based medical image exchange and healthcare workflow automation platform serving 900+ hospitals and imaging centers and 2M+ patients across North America. The platform is built on three core products: Conductor, an agentic AI workflow automation engine that uses coordinated AI agents to read documents, call patients, and execute end-to-end administrative tasks from referral intake through scheduling and follow-up; Image Exchange, which eliminates physical CDs by enabling secure cross-network sharing of diagnostic imaging (MRI, X-ray, ultrasound, CT) between any provider; and Patient Connect, a patient engagement layer offering self-serve imaging access with AI-generated plain-language report explanations, anatomical highlighting, follow-up recommendations, and breast and bone health risk assessments. The underlying technology stack supports DICOM, FHIR, HL7, and OAuth2.0 protocols and integrates directly with provider PACS, RIS, and EHR systems.

PocketHealth operates a dual go-to-market motion: a B2B enterprise sales motion targeting hospitals, imaging centers, and health systems with quote-based licensing for the Conductor, Image Exchange, and Patient Connect suites, and a B2C self-serve motion offering patients tiered annual subscriptions priced at $29, $49, and $89 CAD, plus a free Basic tier introduced in May 2024. Named customers span major North American health systems including University Health Network, SickKids, Mount Sinai, The Ottawa Hospital, William Osler Health System, and Shared Health in Canada, plus Cleveland Clinic, Northwell Health, MedStar Health, Lifepoint Health, UofL Health, and University of Rochester in the US. The company is SOC 2 Type 2 certified and compliant with HIPAA, PHIPA, and PIPEDA, and is backed by approximately $55.5M USD across three funding rounds, including a $33M USD Series B led by Round13 Capital with Deloitte Ventures and Samsung Next in March 2024.

Name

PocketHealth

Legal name

PocketHealth Inc.

Website

https://pockethealth.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

101–250 employees

Short description

PocketHealth is a Toronto-based cloud platform that enables secure medical image exchange and agentic AI workflow automation for 900+ hospitals and 2M+ patients across North America, eliminating CDs and automating referrals, scheduling, and patient communications.

Ownership category

akta.pro rank

Product category

Medical Imaging Software

NAICS

Medical and Diagnostic Laboratories (62151)

SIC

Services-Medical Laboratories (8071)

akta.pro primary industry

Chronic Care & Remote Patient Monitoring (RPM) Platforms (HLALABAF)

akta.pro secondary industries

Primary Care & General Medicine Virtual Care (HLALAAAA), Medical-Grade Device Connectivity & Device Management (MDM) (HLACAFAG)

Keywords

• Medical imaging exchange
• Healthcare workflow automation
• Patient imaging platform
• Radiology image sharing
• Health information exchange

Headquarters

HQ city

Toronto

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Patient Subscription Plans: Tiered annual subscription model for patients offering Basic (free), Lite ($29 CAD/yr), Essential ($49 CAD/yr), and Complete ($89 CAD/yr) plans. Provides imaging access, sharing, and AI-powered health insight tools. The Basic plan is free and allows download via desktop and sharing via fax.
2. Healthcare Provider Enterprise Licensing: B2B licensing model targeting hospitals, imaging centers, and health systems. Providers gain access to the Conductor, Image Exchange, and Patient Connect platforms. Revenue likely generated through per-site licensing or enterprise subscription, with integration into PACS/RIS/EHR workflows. Evidence: 'Request a Demo' CTA, case studies with provider outcomes, 900+ provider sites.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels8 records

Core offering

PocketHealth operates a cloud-based medical imaging platform that enables healthcare providers to share diagnostic images (MRI, CT, X-ray, ultrasound) across any network without physical CDs, while giving patients direct digital access to their imaging records with AI-powered plain-language explanations and follow-up recommendations. The platform is offered to healthcare providers under enterprise licensing and to patients through tiered subscriptions.

Product overview

PocketHealth is a patient-centric medical image exchange platform offered as a unified platform with modular components. The platform comprises three core solutions: Conductor (agentic AI workflow automation), Image Exchange (provider-to-provider medical image sharing), and Patient Connect (patient-facing imaging access and education). Additional sub-products include Referral Management, Automated Scheduling, Inbound Call Center, and Intelligent Provider Communications under the Conductor umbrella, plus MyCare Navigator for patient health insights. The platform serves both healthcare providers (900+ hospitals and clinics) and patients (2M+ users), enabling secure access, sharing, and understanding of medical imaging records across North America.

Differentiator

Problem solved

Functional benefit

Products and services

• Conductor Agentic AI workflow automation platform for healthcare operations that automates every non-clinical task from referral intake to scheduling to patient communications using coordinated AI agents that read documents, call patients, and complete tasks start-to-finish. Sold to hospitals, imaging centers, and health systems.
• Image Exchange Medical image sharing platform that enables healthcare providers to share diagnostic imaging with any provider across any network, eliminating the need for physical CDs, network dependencies, and manual workarounds while supporting full diagnostic quality viewing. Sold to hospitals, imaging centers, and health systems.
• Patient Connect Patient engagement solution that provides self-serve imaging access and AI-enabled education tools, including plain-language report explanations, follow-up recommendations, personalized doctor questions, and breast and bone health risk assessments. Improves patient retention while reducing staff intervention.

Quantifiable outcome

• 50%+ decrease in clerical labor costs
• +6 more outcomes

Named customers15 records

Segments1 record

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability10 records

Feature6 records

Scale indicators17 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Ambra Health: Ambra Health provides a cloud-based medical image exchange and management platform serving hospitals, imaging centers, and patients, competing directly with PocketHealth in image exchange, PACS integration, and patient-facing imaging access.
• lifeIMAGE: lifeIMAGE (now part of Philips) operates a medical image exchange network connecting hospitals, providers, and patients — directly overlapping with PocketHealth's Image Exchange and patient-facing record access capabilities.
• Intelerad: Intelerad offers a medical imaging platform spanning PACS, image exchange, and patient portals, serving hospitals and imaging centers globally with a comparable focus on diagnostic workflow and image sharing.
• Sectra: Sectra provides medical imaging IT solutions including PACS, image exchange, and patient portals to health systems — directly comparable to PocketHealth's provider-side image exchange and patient engagement stack.

Broad incumbents

• Merge Healthcare (IBM Watson Health): Merge Healthcare (now under IBM) provides enterprise imaging solutions including image exchange and PACS, serving large hospital systems with a broader imaging portfolio than PocketHealth's focused image exchange offering.
• Change Healthcare (Optum): Change Healthcare, now part of Optum/UnitedHealth Group, operates a broad healthcare data exchange and clinical connectivity network that overlaps with PocketHealth's provider-side image and record exchange capabilities.
• Nuance / Microsoft Cloud for Healthcare: Nuance (now part of Microsoft) offers healthcare AI and imaging workflow tools, including PowerShare image exchange — directly comparable to PocketHealth's Conductor AI workflows and Image Exchange platform.
• Epic Systems: Epic's EHR embeds image exchange, patient portals (MyChart), and AI-driven workflow tools, positioning it as a broad incumbent that competes with PocketHealth on provider image sharing and patient-facing record access.
• Philips HealthSuite: Philips operates an enterprise imaging and patient engagement suite (including its lifeIMAGE acquisition) that competes with PocketHealth across provider image exchange, PACS integration, and AI-enabled patient tools.
• GE HealthCare: GE HealthCare provides enterprise imaging solutions spanning PACS, image exchange, and AI workflow tools across large hospital systems — a broad incumbent comparable to PocketHealth's provider-focused imaging platform.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/pockethealthhq
• Facebookfacebook.com/MyPocketHealth
• LinkedInlinkedin.com/company/pockethealth
• Instagraminstagram.com/pockethealthhq

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds3 records

Investors5 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PocketHealth