Cloudwise
- Company typePrivate
- Founded2017
- HeadquartersBeijing, China
- Headcount1,001–5,000
- GTM typeB2B
- OfferingSoftware
Cloudwise firmographics
Firmographics- Name
- Cloudwise
- Legal name
- Cloudwise
- Website
- https://cloudwise.sg
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Ownership category
- akta.pro rank
Cloudwise industry classification
Industry- Product category
- AIOps / IT Operations Management Software
- NAICS
- Software Publishers (5132), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Observability Data Platforms (O11y Pipelines, Telemetry Backends) (HDABAJAJ)
- akta.pro secondary industries
- AI/ML Solution Integration & MLOps Enablement (BPAEAAAJ), Developer Tools & DevOps Platform Services (CI/CD, Artifacts, IaC) (HDABAAAI), Cloud Managed Services (Operations, Monitoring, Patching) (BPAEACAF)
Keywords
Where Cloudwise is headquartered
LocationHeadquarters
- HQ city
- Beijing
- HQ country
- China
- HQ region
- Asia
Offices1 record
Markets served
Cloudwise business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- SaaS Platform Subscriptions: Cloud-based platform licensing providing access to Digital Operations Observability Platform, AIOps, Hera Log Analysis, APM, ITSM, Synthetic Monitoring, and Flyfish modules.
- Professional Services: IT Service Management (ITIL) Consulting, The Next-Generation CMDB Construction Consulting, Digital Operation and Maintenance Planning, and Operations and Maintenance Metrics System Consulting services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise Platform Licensing |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels8 records
Cloudwise product offering
Product offeringCore offering
Cloudwise builds and sells a full-stack AIOps digital operations platform for large enterprises, comprising the Digital Operations Observability Platform (DOOP) along with integrated modules for AIOps, log analysis (HERA), application performance monitoring, IT service management, synthetic monitoring, and low-code application development. The company also delivers ITIL-based consulting and implementation services, targeting IT operations and DevOps modernization for organizations across China and Southeast Asia.
Product overview
Cloudwise offers a unified platform-plus-modules architecture for digital operations, combining its core Digital Operations Observability Platform (DOOP) with specialized modules including AIOps, Hera Log Analysis, Application Performance Monitoring (APM with Server and Mobile variants), IT Service Management (ITSM), Synthetic Monitoring, and Flyfish (low-code platform). The portfolio also includes complementary modules like WiseBot (AI chatbot), CMDB, DOEM, DODB, DOUC, and DOIM that integrate within the unified platform ecosystem. The company specialises in IT operations and DevOps solutions for enterprises across China and Southeast Asia, with AI-powered capabilities for predictive analytics, anomaly detection, and automated issue resolution.
Differentiator
Problem solved
Functional benefit
Brands
- DOOP: Digital Operations Observability Platform — a full-stack solution for monitoring and controlling digital operations on a single platform.
- HERA
- Wisebot
Products and services
- Digital Operations Observability Platform (DOOP) Unified digital operations observability platform providing comprehensive visibility and real-time monitoring, alerting, and analytics across IT infrastructure, applications, and services for large enterprise IT estates.
- AIOps AI-driven IT operations product that uses machine learning for predictive analytics, anomaly detection, and automated root-cause analysis to optimize performance and minimize downtime.
- Hera Log Analysis Advanced log analysis tool with AI-powered pattern recognition, early fault detection up to 14 hours in advance, 4,600+ logging modes, 75%+ fault detection accuracy, and sub-minute fault discovery delay for IT operations teams.
- Application Performance Monitoring (APM) Comprehensive application performance monitoring solution covering server-side, browser-side, and application-side monitoring with real-time performance analysis, error tracking, crash/ANR analysis, and code-level transaction tracing.
- IT Service Management (ITSM) ITIL-based IT service management product enhanced with big data and AI for streamlined alert management, ticketing, configuration management, and reporting across enterprise IT departments.
- Synthetic Monitoring Synthetic monitoring product with website, API, and web performance monitoring capabilities, using 200+ globally distributed nodes across 112 cities to provide 24/7 real-time availability and performance tracking.
- Flyfish Low-code application platform (LCAP) for building custom applications, used by enterprises (e.g., Aerospace Information Innovation Institute) for network management and monitoring visualization.
- IT Service Management (ITIL) Consulting ITIL-based consulting service that helps enterprises design and implement IT service management processes aligned with their operational needs.
- The Next-Generation CMDB Construction Consulting Consulting service for constructing next-generation Configuration Management Databases that support enterprise IT operations across IaaS, PaaS, and SaaS layers.
- Digital Operation and Maintenance Planning Consulting service that helps enterprises design their digital operation and maintenance strategies and architectures for modern IT operations.
- Operations and Maintenance Metrics System Consulting Consulting service that designs operations and maintenance metrics systems to measure and optimize enterprise IT operations performance.
Quantifiable outcome
- State Grid EV Service reduced issue detection and resolution times by 60%
- +8 more outcomes
Companies that use Cloudwise
Customer profileNamed customers13 records
Segments8 records
Ideal customer profiles1 record
Cloudwise technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability9 records
Feature12 records
Cloudwise partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and key.
- HuaweicoreStrategic partnership combining Cloudwise's expertise in IT operations and maintenance with Huawei Cloud's capabilities in digital and information technology solutions. Aims to accelerate digital transformation and deliver exceptional value to customers globally through integrated solutions.
- Wordtext Systems, Inc. (WSI)keyStrategic partnership with WSI for expansion within the Philippines market. WSI provides exceptional service and advanced technological solutions to empower businesses throughout the Philippines.
- CTT InnovationkeyDistribution agreement signing ceremony bringing innovative solutions and enhanced service offerings to valued resellers and stakeholders in Hong Kong.
Scale indicators17 records
Recent moves6 records
Expansion highlights6 records
Cloudwise competitors and assessment
Company assessmentDirect peers
- Datadog: Global cloud-native observability and AIOps platform spanning infrastructure monitoring, APM, log management and ITSM-like workflows — the category leader whose feature coverage most directly overlaps Cloudwise's DOOP-plus-modules suite.
- Dynatrace: Enterprise observability platform with Davis AI for causal AIOps, APM and log analytics; comparable to Cloudwise's HERA-predictive AIOps positioning targeting large enterprises.
- Splunk (Cisco): Market-leading log analytics, observability and ITSM/incident-response platform; the closest global peer to Cloudwise's HERA log analysis plus enterprise ITSM stack.
- New Relic: Full-stack observability suite with APM, infrastructure monitoring, log management and AIOps capabilities — directly comparable to Cloudwise's DOOP-and-AIOps plus APM modules.
- AppDynamics (Cisco): Enterprise APM and business-transaction monitoring platform whose APM, code-level tracing and AIOps features directly overlap with Cloudwise's APM server/mobile and AIOps products.
- ScienceLogic: IT infrastructure monitoring and AIOps platform focused on large enterprises and managed service providers — comparable to Cloudwise's DOIM and DOOP enterprise monitoring positioning.
- Sumo Logic: Cloud-native log analytics and observability platform with machine-learning anomaly detection, overlapping directly with Cloudwise's HERA log analysis and AIOps engine.
Broad incumbents
- ServiceNow: Dominant IT service management and workflow platform increasingly bundled with observability and AIOps via ITSM and CMDB modules; broad incumbent competing for the same ITSM-plus-monitoring wallet.
Emerging players
- PagerDuty: Incident-response and AIOps-driven automation platform that competes for ITSM and operational-event budgets adjacent to Cloudwise's DOEM, DOUC and ITSM modules.
Regional players
- Alibaba Cloud ARMS: Hyperscaler-native APM, monitoring and AIOps offering bundled with Alibaba Cloud in China — the most direct China-region competitor to Cloudwise's APM and DOOP stack.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Cloudwise social profiles
Digital presenceCloudwise compliance and trust
Trust signalCompliance4 records
Cloudwise financial estimates
Financial estimateRevenue estimate
Valuation estimate
Cloudwise leadership team
Management profileNumber of profiles
Profiles2 records
Cloudwise funding detail
Funding detailFunding overview
Funding rounds8 records
Investors18 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Cloudwise M&A and investment
M&A and investmentM&A
Investments1 record
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Cloudwise
What does Cloudwise do?
Cloudwise builds and sells a full-stack AIOps digital operations platform for large enterprises, comprising the Digital Operations Observability Platform (DOOP) along with integrated modules for AIOps, log analysis (HERA), application performance monitoring, IT service management, synthetic monitoring, and low-code application development. The company also delivers ITIL-based consulting and implementation services, targeting IT operations and DevOps modernization for organizations across China and Southeast Asia.
Is Cloudwise a public or private company?
Cloudwise is a private company. It is classified as venture growth investor backed and is currently operating.
When was Cloudwise founded?
Cloudwise was founded in 2017. It employs 1,001 to 5,000 people.
Where is Cloudwise based?
Cloudwise is headquartered in Beijing, China, in the Asia region.
How does Cloudwise make money?
Two revenue lines are on record. SaaS Platform Subscriptions are the primary driver. The others are professional Services.
Who are Cloudwise's main competitors?
Direct peers on record are Datadog, Dynatrace, Splunk (Cisco), New Relic, AppDynamics (Cisco), ScienceLogic and Sumo Logic. ServiceNow is listed as a broad incumbent. PagerDuty is listed as an emerging player. Alibaba Cloud ARMS is listed as a regional player.
Does Cloudwise have an API?
No public API is recorded for Cloudwise.
What industry is Cloudwise in?
Cloudwise's product category is AIOps / IT Operations Management Software. Its primary akta.pro industry code is HDABAJAJ, Observability Data Platforms (O11y Pipelines, Telemetry Backends), with a secondary code of BPAEAAAJ, AI/ML Solution Integration & MLOps Enablement. Its NAICS code is 5132 and its SIC code is 7372.