Twenty (YC S23)
Twenty is an open-source CRM platform built on TypeScript, React, and PostgreSQL that targets technical teams and organizations replacing Salesforce, offering self-hosted and cloud deployment, AI-native MCP integration, and a developer-facing Apps Framework for custom extensions.
- Company typePrivate
- Founded2023
- HeadquartersSan Francisco, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Twenty (YC S23) does
Twenty (YC S23) is an open-source customer relationship management (CRM) software company headquartered in San Francisco, founded in 2023 and structured as Twenty.com PBC under Delaware law. The company targets technical teams and organizations seeking a customizable alternative to proprietary CRMs such as Salesforce, with explicit use cases spanning large enterprises replacing Salesforce, startups outgrowing spreadsheets, go-to-market teams building custom workflows, and privacy-conscious organizations requiring self-hosting and data ownership. The product is positioned as the #1 open-source CRM on GitHub (49.6K stars) with a 6.7K-member Discord community.
The platform is built on mainstream open-source technologies — TypeScript, React, Node.js, PostgreSQL, Redis, and GraphQL/REST APIs — and supports both cloud-hosted and self-hosted Docker deployments. Core capabilities include custom data models, drag-and-drop layouts, workflow automation, version control for CRM configuration (git-backed workspace), granular permissions (Permissions V2), email and calendar integration with Gmail and Microsoft 365, multi-language support for 30+ languages, and an Apps Framework that lets developers build custom objects, server-side logic, React UI components, and AI agents using TypeScript. An AI-native architecture includes a native MCP (Model Context Protocol) server that enables AI assistants (Claude, ChatGPT, Cursor) to read and write CRM data in natural language, plus AI agents that operate inside the data model with real permissions.
The business model combines a self-serve product-led growth motion with a partner channel and enterprise sales. Cloud subscription pricing is $9/user/month (Cloud Pro) and $19/user/month (Organization), both billed annually, with a 30-day free trial; the Enterprise tier is quote-based; the self-hosted edition is open-source. Twenty earns revenue primarily through per-seat recurring cloud subscriptions and enterprise licensing, with ancillary professional services delivered through a certified implementation partner ecosystem (including Alternative Partners and W3villa Technologies). The company has raised a disclosed $5M seed round in November 2024 led by Runa Capital, following its participation in Y Combinator's Summer 2023 batch.
Twenty (YC S23) firmographics
Firmographics- Name
- Twenty (YC S23)
- Legal name
- Twenty.com PBC
- Website
- https://twenty.com
- Company type
- Private
- Founded year
- 2023
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Twenty is an open-source CRM platform built on TypeScript, React, and PostgreSQL that targets technical teams and organizations replacing Salesforce, offering self-hosted and cloud deployment, AI-native MCP integration, and a developer-facing Apps Framework for custom extensions.
- Ownership category
- akta.pro rank
Twenty (YC S23) industry classification
Industry- Product category
- CRM Software
- NAICS
- Software Publishers (5132), Software Publishers (513210)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Sales Force Automation (SFA) CRM (HDAEAFAA)
- akta.pro secondary industries
- B2B SaaS & Enterprise Personalization (CRM, Sales, Support) (HDAAAGAJ), CRM Implementation & Customization Services (BPAEAGAC), CRM Strategy & Consulting (BPAFAFAA)
Keywords
Where Twenty (YC S23) is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Twenty (YC S23) business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- Cloud Subscription: SaaS subscription revenue from cloud-hosted CRM. Cloud Pro tier at $9/user/month (billed annually) provides core CRM functionality. Organization tier at $19/user/month adds SSO and row-level permissions. 30-day free trial available.
- Enterprise Licensing: Enterprise plan for large organizations with features like private app distribution across workspaces, advanced admin controls, and priority support. Pricing not publicly disclosed.
- Professional Services (Partners): Revenue opportunity through certified implementation partners who provide migration, customization, and deployment services for enterprise clients.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Annual | Cloud Pro - Core CRM functionality for teams |
| Per seat | Annual | Organization - Enterprise features for larger teams |
| Per seat | Multi-year contract | Enterprise - Advanced features and private app distribution |
Go-to-market motion4 records
Distribution channels4 records
Marketing channels6 records
Twenty (YC S23) product offering
Product offeringCore offering
Twenty builds an open-source CRM platform that gives technical teams production-grade building blocks (data model, permissions, authentication, workflow engine) for a custom CRM that adapts to complex business needs. It is offered as a managed Cloud SaaS (Cloud Pro, Organization, Enterprise tiers) or as a self-hosted Docker deployment, and is extensible through a TypeScript-based Apps Framework and REST/GraphQL APIs with a native MCP server for AI assistants.
Product overview
Twenty is an open-source CRM platform positioned as a customizable alternative to legacy CRM systems like Salesforce. The platform operates as a unified product with a core CRM system plus integrated AI capabilities, developer extensibility tools, and workflow automation. The core offering includes contact/company management, opportunities tracking, tasks, notes, and calendar/email integration. Key modules include Twenty AI Chat for natural language interactions, Twenty Workflows for automation, and Twenty Dashboards (beta) for analytics. Deployment options include Cloud Pro ($9/user/month) and Organization tier ($19/user/month) for managed cloud, plus Self-Hosted Deployment for full infrastructure ownership. The Twenty Apps Framework enables developers to build custom extensions including custom objects, server-side logic, React UI components, and AI agents using TypeScript.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- CRM costs reduced by more than 90%
- +2 more outcomes
Companies that use Twenty (YC S23)
Customer profileNamed customers7 records
Segments6 records
Ideal customer profiles4 records
Twenty (YC S23) technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability6 records
Feature10 records
Twenty (YC S23) partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- Alternative PartnerscoreCertified implementation partner using AI agents to compress Salesforce migration projects. Principal Benjamin Reynolds leads migration projects using Twenty's AI capabilities.
- W3villa TechnologiescoreImplementation partner that used Twenty as production-grade framework for W3Grads AI mock interview platform. Built with Twenty as operational backbone.
- Partner Ecosystem (Certified)coreGrowing ecosystem of certified partners helping businesses migrate, customize, and operate Twenty across regions, languages, and deployment models. Partner marketplace available at /partners/list.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
Twenty (YC S23) competitors and assessment
Company assessmentMarket position
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Twenty (YC S23) social profiles
Digital presenceTwenty (YC S23) financial estimates
Financial estimateRevenue estimate
Valuation estimate
Twenty (YC S23) leadership team
Management profileNumber of profiles
Twenty (YC S23) funding detail
Funding detailFunding overview
Funding rounds2 records
Investors7 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Twenty (YC S23) M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Twenty (YC S23)
What does Twenty (YC S23) do?
Twenty builds an open-source CRM platform that gives technical teams production-grade building blocks (data model, permissions, authentication, workflow engine) for a custom CRM that adapts to complex business needs. It is offered as a managed Cloud SaaS (Cloud Pro, Organization, Enterprise tiers) or as a self-hosted Docker deployment, and is extensible through a TypeScript-based Apps Framework and REST/GraphQL APIs with a native MCP server for AI assistants.
Is Twenty (YC S23) a public or private company?
Twenty (YC S23) is a private company. It is classified as venture growth investor backed and is currently operating.
When was Twenty (YC S23) founded?
Twenty (YC S23) was founded in 2023. It employs 1 to 10 people.
Where is Twenty (YC S23) based?
Twenty (YC S23) is headquartered in San Francisco, United States, in the North America region.
How does Twenty (YC S23) make money?
Three revenue lines are on record. Cloud Subscription is the primary driver. The others are enterprise Licensing and professional Services (Partners).
Does Twenty (YC S23) have an API?
Yes. Twenty offers REST and GraphQL APIs, webhooks, and OAuth for integrations. Developers can extend Twenty with custom objects, server-side logic, UI components, and AI agents — all as TypeScript packages. The platform supports MCP (Model Context Protocol), with every Cloud workspace shipping with a native MCP server. Connect AI assistants via OAuth to read and write CRM data in natural language. Supported AI assistants include Claude, ChatGPT, and Cursor. Developer documentation is at docs.twenty.com/developers/introduction.
What industry is Twenty (YC S23) in?
Twenty (YC S23)'s product category is CRM Software. Its primary akta.pro industry code is HDAEAFAA, Sales Force Automation (SFA) CRM, with a secondary code of HDAAAGAJ, B2B SaaS & Enterprise Personalization (CRM, Sales, Support). Its NAICS code is 5132 and its SIC code is 7372.