What ClaimCompass does

ClaimCompass is a private, Mountain View-headquartered travel-technology company that helps air travelers recover financial compensation from airlines when flights are delayed, cancelled, overbooked, or involve missed connections. Founded in 2015 and operating at a headcount of 11–50, the company targets individual consumers globally through a digital, self-serve funnel and positions itself around a 'no win, no fee' value proposition in which the customer only pays when compensation is recovered.

Underlying the service is a claims-processing platform that automates eligibility checking (advertised as a roughly two-minute check), document upload and management, and multilingual customer support (19+ languages). The business captures value through a standard 35% contingency-style fee applied only on successfully secured compensation, with no upfront cost to the consumer. ClaimCompass has raised approximately $1.78M across three funding rounds between 2016 and 2019, completed a tuck-in acquisition of a 'Service' asset in July 2020, and is led by co-founders Tatyana Mitkova (CEO), Alexander Sumin (CMO), and Velizar Shulev (CTO), with Fatma Fevzi heading operations. Product surface reportedly extends beyond air-passenger claims into adjacent cargo-claim and rail-passenger-rights services, supported by an affiliate program and a free mobile application.

Name

ClaimCompass

Legal name

AirHelp

Website

https://claimcompass.eu

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

ClaimCompass is a private Mountain View-based travel-tech company that helps individual air passengers recover airline compensation for delayed, cancelled, overbooked, or disrupted flights via a digital, self-serve claims platform on a no-win, no-fee basis.

Ownership category

akta.pro rank

Headquarters

HQ city

Mountain View

HQ country

United States

HQ region

North America

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Marketing or Sales, Technology or R&D, Operations, Others

Revenue model

1. No Win, No Fee Claims Service: AirHelp charges a standard 35% fee (including VAT) on successful compensation claims only. If the claim is not successful, no fee is charged. The fee is deducted directly from the compensation secured.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

ClaimCompass helps individual air passengers claim compensation (up to $650 per disrupted flight) for delays, cancellations, overbooking, missed connections, denied boarding, baggage delays, and airline strikes. The service operates on a no-win-no-fee basis with a standard 35% fee applied only on successfully recovered compensation. ClaimCompass handles all paperwork, negotiations with airlines, and legal processes on behalf of customers.

Product overview

AirHelp operates as a single unified platform focused on air passenger rights enforcement and flight compensation claims. The core product is the compensation claim service, which handles the entire process from claim submission through airline negotiation to payment collection on a no-win-no-fee basis. Supporting the core service are several add-on modules including AirHelp+ (premium membership with enhanced protection and lounge access), a mobile app for real-time flight tracking and compensation alerts, AirHelp Score (for checking airline performance), and specialized services for cargo claims and rail travel. Additional features include trip booking assistance, an affiliate program, and customer referral tools. The company primarily monetizes through a standard 35% fee (including VAT) applied only upon successful compensation recovery.

Differentiator

Problem solved

Functional benefit

Brands

• AirHelp+: Flight protection membership offering up to $1,250 per disruption, Fast Track, and lounge access during delays.

Products and services

• AirHelp Core Compensation Service Core service that helps air passengers claim compensation of up to $650 per disrupted flight for delays, cancellations, overbooking, missed connections, denied boarding, baggage delays, and airline strikes. The company handles all paperwork, negotiations with airlines, and legal processes on a no-win-no-fee basis with a standard 35% fee applied only on successful claims.
• AirHelp+ Membership Premium flight protection membership offering Fast Track, lounge access during delays, and coverage of up to $1,250 per disruption. Members receive real-time flight tracking and proactive compensation alerts.
• AirHelp Mobile App Free mobile application for iOS and Android that provides real-time flight tracking, compensation alerts when disruption events occur, and the ability to add AirHelp+ protection to trips.
• AirHelp Score Tool that provides airline performance scores and claim eligibility information to help passengers assess airlines and the likelihood of successful compensation claims.
• Cargo Claim Service Service for filing compensation claims related to damaged or lost air cargo shipments.
• Rail Services Passenger rights and compensation services for rail travel disruptions, extending ClaimCompass's claims model beyond air travel.

Quantifiable outcome

• 99.7% success rate on claims processed
• +1 more outcomes

Named customers3 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Association of Passenger Rights Advocates (APRA)coreStrategic or Co-development PartnerAirHelp is a founding member of APRA, an organization dedicated to promoting and protecting passengers' rights. APRA's mission is to advocate for airline passenger rights globally.
• AirHelp+ Partner NetworkcoreChannel Partner/ Reseller/ DistributorVarious partners for the AirHelp+ membership program including airline partnerships and lounge access providers
• Legal PartnersminorImplementation/ SI/ Consulting PartnerNetwork of legal partners for claim processing and legal support

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Market position

Weaknesses5 records

Competitive moat4 records

Customer concentration

• Xx.com/claimcompasseu
• Facebookfacebook.com/claimcompass.eu
• LinkedInlinkedin.com/company/claimcompass-eu
• Instagraminstagram.com/airhelp

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds3 records

Investors8 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ClaimCompass