ComfortDelGro
- Company typePublic
- Founded2003
- HeadquartersSingapore, Singapore
- Headcount5,001–10,000
- GTM typeB2B and B2C
- OfferingServices
What ComfortDelGro does
ComfortDelGro Corporation Limited is a Singapore-headquartered, SGX-listed (C52) multi-modal land transport operator founded in 2003, operating across 13 countries with a fleet of more than 55,000 vehicles. The group is structured around three core segments: Public Transport (bus and rail contracting including SBS Transit in Singapore, Metroline in London, Auckland One Rail, Stockholm Metro, and Paris Metro Line 15), Point-to-Point Mobility (taxis, private hire, and the Zig super-app with 5.8 million registered users), and Inspection and Testing (VICOM, Setsco), with ancillary operations in EV charging (ComfortDelGro ENGIE JV), driver training, and automotive engineering.
Revenue is generated through long-tenor government contracts for bus and rail (subscription/contracted model), metered taxi fares and platform fees for point-to-point (transaction/take-rate), and fee-for-service inspection and testing. FY2025 revenue reached a record S$5.06 billion, up 13.0% year-on-year, with PATMI of S$230.3 million. The company's technology stack includes proprietary 4sight and 6sense predictive analytics platforms for rail maintenance (supporting a world-leading 8 million train-km between failures on the Downtown Line), autonomous robots for rail inspection, an AI-enabled AV fleet management system delivered via Pony.ai partnership, and the Zig consumer super-app. The group maintains strong ESG credentials (MSCI AA, DJSI Asia Pacific since 2019, SBTi-validated targets) and is targeting 3,000 autonomous vehicles (10% of fleet) by 2030 alongside 66% cleaner-energy vehicles in the owned fleet.
ComfortDelGro firmographics
Firmographics- Name
- ComfortDelGro
- Legal name
- ComfortDelGro Corporation Limited
- Website
- https://comfortdelgro.com
- Company type
- Public
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Ownership category
- akta.pro rank
ComfortDelGro industry classification
Industry- Product category
- Multi-modal Land Transport Services
- NAICS
- Taxi and Limousine Service (4853), Taxi and Ridesharing Services (485310), Limousine Service (48532), Special Needs Transportation (485991), Other Support Activities for Transportation (4889)
- SIC
- Transportation Services (4700), Services-Auto Rental & Leasing (No Drivers) (7510)
- akta.pro primary industry
- Global Ground Transportation Network Management (Multi-Market Providers) (THACAIAM)
- akta.pro secondary industries
- Ride-Hailing / On-Demand Mobility for Business (Managed Ground Transport) (TLABALAF), Corporate Mobility & Ground Transport Management (THALANAI)
Keywords
Where ComfortDelGro is headquartered
LocationHeadquarters
- HQ city
- Singapore
- HQ country
- Singapore
- HQ region
- Asia
Offices14 records
Markets served
ComfortDelGro business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales
Revenue model
- Public Transport - Bus Operations: Government contracted bus services across Singapore, Australia, UK, Ireland, and Sweden. Revenue driven by contracted routes with approximately 48% of group revenue. Includes London bus operations (17% market share), Greater Manchester franchises, and Stockholm Metro.
- Public Transport - Rail Operations: Automated rail line operations including North East MRT Line, Downtown Line in Singapore, Auckland Metro in New Zealand, and Paris Metro Line 15. Enabling over 1.2 million trips daily across 384km of rail lines.
- Point-to-Point Mobility - Taxi and Private Hire: One of world's largest taxi and private hire fleets with over 43,000 vehicles across Singapore, China, UK, and Australia. Revenue from metered fares, platform fees, and private hire bookings. Includes premium services (Silver Service, Addison Lee).
- Inspection and Testing Services: Vehicle inspection through VICOM (7 centres) and non-vehicle testing through Setsco Services. Revenue from inspection fees, certification, and testing services for aerospace, consumer goods, food and beverage, and oil and gas industries.
- Digital Platform - Zig App: Mobility super-app generating revenue from taxi bookings, private-hire services, and lifestyle offerings. Platform fees between S$1 and S$1.30 per booking. Over 5.8 million registered users with 35% YoY growth in downloads.
- Other Private Transport: Non-emergency patient transport, private bus charters, vehicle rental (Rent-A-Car with 1,000+ fleet), CMAC accommodation solutions, and intercity coach services.
- EV Charging Infrastructure: ComfortDelGro ENGIE JV operates EV charging network across Singapore and Malaysia with over 2,000 charging points. Revenue from charging services and solar energy solutions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Pay-as-you-go | Autonomous Vehicle Rides - Free introductory phase |
| Transaction based/ take rate | Pay-as-you-go | Autonomous Vehicle Rides - Revenue service |
| Transaction based/ take rate | Pay-as-you-go | Zig App Platform Fees |
| Subscription | Multi-year contract | Public Transport - Bus Fares |
| Transaction based/ take rate | Pay-as-you-go | Cross-border Taxi Fares |
| Transaction based/ take rate | Pay-as-you-go | Taxi Meter Fares |
Go-to-market motion3 records
Distribution channels8 records
Marketing channels6 records
ComfortDelGro product offering
Product offeringCore offering
ComfortDelGro is a Singapore-headquartered multi-modal land transport operator providing public bus and rail services, point-to-point taxi and private hire mobility, vehicle inspection and testing, EV charging infrastructure, and driving education across 13 countries. It operates one of the world's largest taxi and bus fleets of over 55,000 vehicles, manages 384km of rail lines, and integrates services through its Zig mobility super-app with 5.8 million registered users.
Product overview
ComfortDelGro operates as a multi-modal transport operator offering a comprehensive suite of transportation solutions through a platform-plus-subsidiaries model. The core Zig mobility super-app integrates taxi bookings, private-hire vehicles, charter buses, and lifestyle services for ride-booking, while subsidiaries provide specialized transport services including: SBS Transit for bus and rail operations (North East Line, Downtown Line, Light Rail), ComfortDelGro Taxi as the largest Singapore taxi operator, ComfortDelGro Bus for private charters, ComfortDelGro Engineering for vehicle maintenance with EV capabilities, ComfortDelGro ENGIE for EV charging infrastructure, VICOM for vehicle inspection, ComfortDelGro Driving Centre for driver training, and international operations including Addison Lee (UK premium private hire), A2B Australia (taxi network), and CMAC (ground transport management). The company also deploys autonomous vehicles through its Zig Driverless service in partnership with Pony.ai.
Differentiator
Problem solved
Functional benefit
Brands
- Zig: One-stop app for all lifestyle and mobility needs; allows booking of taxi or private-hire car, charter a bus, and browse lifestyle deals
- Zig Driverless
- Silver Service
- 13cabs
- Swan Taxis
- CityCab
- Connect Stockholm
- ORA
Products and services
- Public Bus Services
- Rail Operations Heavy metro, light rail, and automated driverless rail operations covering 384km of track across 12 passenger rail networks, enabling over 1.2 million daily trips.
- Taxi and Private Hire Services Point-to-point passenger transport via metered taxi and app-based private hire vehicle bookings, including premium chauffeur services.
- Zig Mobility Super-App Mobile super-app for booking taxis, private-hire cars, charter buses, and accessing lifestyle deals, with QR code booking option for non-app users.
- Vehicle Inspection Services (VICOM) Vehicle inspection, certification, and emission testing services for vehicle operators, owners, and corporate fleets.
- Non-Vehicle Testing Services (Setsco) Industrial testing, inspection, and calibration services for non-vehicle sectors including aerospace, consumer goods, F&B, and oil and gas.
- EV Charging Network (ComfortDelGro ENGIE) EV charging infrastructure and solar energy services for electric vehicle owners, fleets, and HDB towns across Singapore and Malaysia.
- Driving Education Services (ComfortDelGro Driving Centre) Full-service driving training institute providing courses for cars and motorcycles, featuring AI-driven Intelligent Driving Circuit technologies for objective, independent training.
- Vehicle Engineering and Maintenance (ComfortDelGro Engineering) Vehicle maintenance, repair, and engineering services including high-voltage EV battery diagnosis and repair, serving private passenger cars and commercial fleets.
- Managed Ground Transport (CMAC) 24/7 ground transport management and accommodation solutions for airlines, train operators, and corporations during disruptions and crew movements.
- Zig Driverless Autonomous Shuttle Service Autonomous vehicle shuttle service using Pony.ai self-driving technology, bookable via Zig app and BookingSG platform.
- Non-Emergency Patient Transport Specialized non-emergency medical transport, wheelchair-accessible transport, and senior transportation for healthcare institutions and patients.
- Coach and Charter Bus Services Intercity coach services, private bus charters, vehicle rental, and intercity passenger transport in Singapore, UK, and Ireland.
Quantifiable outcome
- Achieved record FY2025 revenue of S$5.06 billion, up 13.0% YoY
- +7 more outcomes
Companies that use ComfortDelGro
Customer profileNamed customers8 records
Segments6 records
Ideal customer profiles5 records
ComfortDelGro technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability5 records
Feature6 records
ComfortDelGro partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and minor.
- Pony.aicoreStrategic partnership for autonomous robotaxi deployment through ComfortDelGro's Zig platform. Pony.ai provides autonomous driving technology and vehicles while ComfortDelGro provides operational infrastructure, fleet management, and regulatory relationships. Service launched in Punggol Singapore (June 2026) and Guangzhou China (March 2025). Part of Pony.ai's 'China + Overseas' dual-engine strategy for international expansion.
- FPT CorporationcoreMoU signed in Singapore during Vietnam General Secretary and State President To Lam's official visit for AI, smart mobility, and logistics solutions collaboration across APAC. Focus on AI-enabled applications including fleet management, predictive maintenance, demand forecasting, and connected mobility services. Both companies plan pilot initiatives, joint research, and knowledge-sharing with public and private sector stakeholders.
- Go-Ahead Group (Connecting Stockholm)coreJoint venture with Go-Ahead Group awarded 11-year contract by Stockholm Public Transport Administration to operate and maintain Stockholm Metro commencing May 2025. JV operates all seven lines including 100 stations, six depots, and 107km of track.
- Hello RobotaximinorMOU signed for large-scale autonomous Robotaxi deployment in China and internationally. Collaboration involves technology sharing, fleet management, and new mobility services with plans to expand to over 10,000 vehicles by 2026.
- RATP Dev and Alstom (ORA Consortium)coreInternational consortium comprising ComfortDelGro, RATP Dev, and Alstom secured 6-year contract (potential extension to 9 years) to operate South sector of Paris Metro Line 15. Part of 200km Grand Paris Express metro programme. Passenger service to commence by mid-2026 with expected daily ridership of 390,000.
- ENGIE South East Asia (ComfortDelGro ENGIE JV)coreJoint venture for EV charging infrastructure deployment in Singapore. Won first tender to install 500+ charging points. Expanded to include solar energy services (ComfortDelGro ENGIE Solar JV). ComfortDelGro ENGIE also won contracts for EV fast-charging hubs in HDB towns as part of government target of one hub per HDB town by end-2027.
- UGL Rail Services (Auckland One Rail)core50:50 joint venture between ComfortDelGro and UGL Rail Services (CIMIC Group) to operate Auckland Metro, New Zealand's largest rail network comprising 94km, 42 stations, and 72 trains. Operations commenced with network expansion ongoing.
Scale indicators22 records
Recent moves13 records
Expansion highlights8 records
ComfortDelGro competitors and assessment
Company assessmentDirect peers
- SMRT Corporation: Singapore's other major multi-modal public transport operator (rail and bus) and a direct domestic competitor to ComfortDelGro's SBS Transit operations. Both companies compete for Singapore LTA contracts and operate North East Line / Circle Line / Thomson-East Coast Line vs. CDG's Downtown Line.
- FirstGroup plc: UK-based multi-modal transport operator with bus, rail, and coach services across UK and North America. Direct competitor in London and Greater Manchester bus franchises where ComfortDelGro's Metroline operates, and a comparable scale operator competing for the same government tenders.
- MTR Corporation: Hong Kong-headquartered rail operator with international franchises including Stockholm Metro, UK rail operations, and Mainland China. Direct competitor for international metro operation contracts and one of the few global peers operating driverless heavy rail systems at scale.
- Stagecoach Group: Major UK bus and coach operator with regional franchises across the UK. Direct competitor in UK regulated bus markets and similar business model focused on contracted public transport services with similar margin profiles.
- National Express Group: UK-listed bus and coach operator with operations across UK, Spain (ALSA), Germany, and North America. Direct competitor in European bus and coach services and similar multi-country operating model targeting government contracts.
- Go-Ahead Group: UK bus and rail operator that is also ComfortDelGro's JV partner in Connecting Stockholm (Stockholm Metro). Direct competitor in UK bus franchises and rail operations; the Stockholm partnership demonstrates overlapping strategic positioning in European transit.
- Keolis: French private/public transit operator (SNCF subsidiary) operating metro, tram, bus, and rail services globally. Direct competitor in French rail (e.g., Paris Metro Line 15, where ComfortDelGro is part of ORA consortium) and similar international metro franchise bidding.
Broad incumbents
- Transurban: Australian toll road and urban mobility infrastructure operator. While focused on road infrastructure rather than operations, both companies compete in long-duration transportation infrastructure assets in Australia and Singapore and serve similar institutional investor base.
- Grab Holdings: Southeast Asia's leading ride-hailing super-app operating across the same region as ComfortDelGro. While CDG primarily operates taxis while Grab operates a broader platform model, both compete for point-to-point mobility demand in Singapore, Malaysia, and other ASEAN markets.
- Uber Technologies: Global ride-hailing and mobility platform that competes with ComfortDelGro's taxi/PHV business in markets like UK and Australia, while also being a partner through third-party aggregator integration in China. Comparable in scale but operates asset-light platform model rather than fleet ownership.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
ComfortDelGro social profiles
Digital presenceComfortDelGro compliance and trust
Trust signalCompliance11 records
ComfortDelGro financial estimates
Financial estimateRevenue estimate
Valuation estimate
ComfortDelGro leadership team
Management profileNumber of profiles
Profiles29 records
ComfortDelGro subsidiaries and ownership
Company hierarchySubsidiaries20 records
ComfortDelGro funding detail
Funding detailFunding overview
Funding rounds2 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ComfortDelGro M&A and investment
M&A and investmentM&A7 records
Investments2 records
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ComfortDelGro
What does ComfortDelGro do?
ComfortDelGro is a Singapore-headquartered multi-modal land transport operator providing public bus and rail services, point-to-point taxi and private hire mobility, vehicle inspection and testing, EV charging infrastructure, and driving education across 13 countries. It operates one of the world's largest taxi and bus fleets of over 55,000 vehicles, manages 384km of rail lines, and integrates services through its Zig mobility super-app with 5.8 million registered users.
Is ComfortDelGro a public or private company?
ComfortDelGro is a public company. It is classified as public and is currently operating.
When was ComfortDelGro founded?
ComfortDelGro was founded in 2003. It employs 5,001 to 10,000 people.
Where is ComfortDelGro based?
ComfortDelGro is headquartered in Singapore, Singapore, in the Asia region.
How does ComfortDelGro make money?
Seven revenue lines are on record. Public Transport - Bus Operations are the primary driver. The others are public Transport - Rail Operations, point-to-Point Mobility - Taxi and Private Hire, inspection and Testing Services, digital Platform - Zig App, other Private Transport and EV Charging Infrastructure.
Who are ComfortDelGro's main competitors?
Direct peers on record are SMRT Corporation, FirstGroup plc, MTR Corporation, Stagecoach Group, National Express Group, Go-Ahead Group and Keolis. Broad incumbents are Transurban, Grab Holdings and Uber Technologies.
Does ComfortDelGro have an API?
No public API is recorded for ComfortDelGro.
What industry is ComfortDelGro in?
ComfortDelGro's product category is Multi-modal Land Transport Services. Its primary akta.pro industry code is THACAIAM, Global Ground Transportation Network Management (Multi-Market Providers), with a secondary code of TLABALAF, Ride-Hailing / On-Demand Mobility for Business (Managed Ground Transport). Its NAICS code is 4853 and its SIC code is 4700.