TeleClinic

What TeleClinic does

TeleClinic GmbH is a Munich-based telemedicine platform founded in 2015 that connects patients across Germany with licensed physicians via on-demand video consultations. The service is delivered through native iOS and Android apps and a web portal, with an average patient wait time of approximately four minutes and 24/7 availability including weekends and holidays. The platform is integrated with German national health infrastructure: doctors can issue electronic prescriptions (eRezept — Kassenrezept, Privatrezept, Empfehlungsrezept) redeemable via the gematik app, electronic health card (eGK) or partner pharmacies, and electronic sick notes (eAU) transmitted directly to statutory health insurers.

The product surface spans three core pillars. First, direct video consultations covering a broad range of conditions (cold, flu, allergies, bladder infections, mental health, contraception, erectile dysfunction, burnout, back and neck pain). Second, the eRezept and eAU digital document workflow. Third, a DiGA prescription pathway: TeleClinic doctors issue Kurzattest certificates that unlock nine reimbursed digital health applications (Kaia, Vivira, eCovery, somnio, HelloBetter, Selfapy, Novego, deprexis, Cara Care), creating an end-to-end bridge from teleconsultation to longitudinal digital therapy. Doctor-facing (praxis.teleclinic.com) and pharmacy-facing (apotheken.teleclinic.com) portals complete a multi-stakeholder ecosystem.

TeleClinic's revenue model is hybrid. For statutory health insurance (gesetzlich versichert) patients — the German mass market — the cost of online consultations is reimbursed by all Krankenkassen following a 2020 regulatory milestone, with TeleClinic billing insurers directly. Privately insured patients receive invoices for reimbursement against their tariffs. A self-pay layer covers services such as hair loss (from €18.30) and obesity (€38.87) treatment, with some services offered free to insured members under insurance partnership agreements (Partnervertrag). The platform has facilitated over 4 million treatments, reports 6,500+ treating doctors, 3.2M+ app downloads, and 100,000+ five-star patient reviews, and holds Stiftung Warentest Testsieger status (07/2022) plus TÜV Saarland data protection certification (2024, renewed 2025).

Name

TeleClinic

Legal name

TeleClinic GmbH

Website

https://teleclinic.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

101–250 employees

Short description

TeleClinic is a Munich-based telemedicine platform founded in 2015 that connects patients across Germany with over 6,500 licensed doctors via on-demand video consultations, electronic prescriptions (eRezept), electronic sick notes (eAU), and prescribed digital health applications (DiGAs), with costs covered by statutory health insurers.

Ownership category

akta.pro rank

Product category

Telemedicine Services

NAICS

Offices of Physicians (6211), Offices of Physicians, Mental Health Specialists (621112)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Acute Episodic Care Telehealth Platforms (non-emergent conditions) (HLALAJAI)

akta.pro secondary industry

Payer-Integrated Tele-Urgent Care Platforms (HLALAJAG)

Keywords

• Telemedicine services
• Online doctor consultations
• Digital health platform
• Video medical consultations
• Health insurance integration

Headquarters

HQ city

Munich

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Others

Revenue model

1. Statutory Health Insurance Reimbursement: For patients with statutory health insurance (gesetzlich versichert), costs for online doctor consultations are covered by the health insurance provider. TeleClinic bills insurance companies directly.
2. Private Insurance Invoicing: Privately insured patients receive invoices as usual which they submit to their insurance company for reimbursement.
3. Self-Pay Services: Certain treatments are offered as self-pay services for patients. Hair loss treatment starts from €18.30, obesity treatment costs €38.87. Some health insurance partnerships may cover these treatments for free.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

TeleClinic operates a German telemedicine platform that connects patients with licensed doctors via 24/7 video consultations for online diagnoses, prescriptions (eRezept), and electronic sick notes (eAU). The platform integrates with statutory and private health insurance, supports the electronic health card (eGK), and enables prescription of DiGA digital health applications. Services are delivered through mobile apps and a website, with an average consultation wait time of approximately 4 minutes.

Product overview

TeleClinic is a German telemedicine platform providing video-based online doctor consultations. The core product is the TeleClinic App (iOS/Android) which enables patients to consult licensed German doctors via video, receive electronic prescriptions (eRezept), and digital sick notes (eAU). The platform connects patients with over 6,500 doctors for various treatment categories including general health, mental health, chronic conditions, and specialized care. TeleClinic also offers access to approved Digital Health Applications (DiGAs) including Kaia, ViViRA, eCovery (for back pain), somnio, HelloBetter Schlafen (for sleep), and Selfapy, Novego, deprexis, Cara Care (for mental health/digestive conditions). These DiGAs are prescribed by TeleClinic doctors via Kurzattest certificates, and costs are covered by statutory health insurance. The platform includes separate portals for doctors (praxis.teleclinic.com) and pharmacies (apotheken.teleclinic.com). The company has been operating since 2015 and has facilitated over 4 million successful treatments.

Differentiator

Problem solved

Functional benefit

Brands

• TeleClinic Bayern: Regional platform specifically serving patients in Bavaria with telemedicine services

Products and services

• TeleClinic Patient App and Web Platform Mobile application (iOS/Android) and web platform that allows German patients to schedule and conduct 24/7 video consultations with licensed doctors, receive electronic prescriptions (eRezept), electronic sick notes (eAU), and prescriptions for DiGA digital health applications. Accepts statutory and private health insurance and supports the electronic health card (eGK).
• TeleClinic Doctor Portal (Ärzteportal)

Quantifiable outcome

• 4+ million successful treatments completed
• +4 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability1 record

Feature4 records

Partnerships

One partnership is on record.

• Statutory Health Insurance Companies (Partnervertrag)coreChannel Partner/ Reseller/ DistributorMany statutory health insurance companies have partnership agreements with TeleClinic, providing free access to certain services (e.g., obesity treatment) for their insured members.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/TeleClinic_GmbH
• Facebookde-de.facebook.com/teleclinic.1
• LinkedInlinkedin.com/company/teleclinic
• Instagraminstagram.com/teleclinic_gmbh
• TikToktiktok.com/@teleclinic_

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TeleClinic