Convoso
Convoso is an AI-powered outbound contact center software company that sells cloud-based predictive dialing, omnichannel engagement, and TCPA compliance tools to enterprise sales organizations in insurance, BPO, lead generation, financial services, and home services. Founded in 2006 and bootstrapped, the company is founder-led and headquartered in Woodland Hills, California.
- Company typePrivate
- Founded2006
- HeadquartersWoodland Hills, United States
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What Convoso does
Convoso is an AI-powered outbound contact center software company founded in 2006 and headquartered in Woodland Hills, California. The company sells a cloud-based platform built around a proprietary predictive dialer engine (Dx5) with multiple dialing modes (predictive, power, preview, progressive, manual), AI-driven answering machine detection, omnichannel voice and SMS engagement, and a comprehensive compliance suite covering TCPA, DNC/RND scrubbing, state-level mini-TCPA rules via StateTracker, and STIR/SHAKEN authentication. Its core technology stack is augmented by AI capabilities including Voso.ai for conversational virtual agents, Convoso Ignite for AI-driven DID reputation and number lifecycle management, and dynamic generative scripting — capabilities trained on a data set of billions of outbound calls.
Convoso serves high-volume outbound sales organizations across verticals including insurance, BPO, lead generation, financial services, home services, legal, real estate, solar, and telemarketing. The platform is sold on a quote-based annual SaaS subscription with per-seat agent licensing (reassignable every 24 hours) and is targeted at enterprises such as Medigap Life (500+ agents). The go-to-market combines direct enterprise sales, a channel partnership with Global Telecom Solutions reaching 750+ technology advisors, and a 2026 listing on Salesforce's AgentExchange marketplace. The company also maintains 30+ integrations spanning CRMs (Salesforce, ActiveProspect), analytics (Phonexa), real-time QA (Balto), and compliance (Contact Center Compliance, PossibleNOW).
Convoso has been bootstrapped and founder-led since inception, with brothers Nima Hakimi (CEO) and Bobby Hakimi (CPO) maintaining ownership and control, supported by CFO Edward Chung and SVP of Product Ruchi Gupta. The company holds SOC 2 Type II certification, has been recognized by Aragon Research as a Specialist in the 2026 Globe for Agent Platforms, and in 2026 marked its 20th anniversary alongside its fifth Stevie Award.
Convoso firmographics
Firmographics- Name
- Convoso
- Legal name
- Convoso, Inc.
- Website
- https://convoso.com
- Company type
- Private
- Founded year
- 2006
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Convoso is an AI-powered outbound contact center software company that sells cloud-based predictive dialing, omnichannel engagement, and TCPA compliance tools to enterprise sales organizations in insurance, BPO, lead generation, financial services, and home services. Founded in 2006 and bootstrapped, the company is founder-led and headquartered in Woodland Hills, California.
- Ownership category
- akta.pro rank
Convoso industry classification
Industry- Product category
- Outbound Contact Center Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Custom Computer Programming Services (541511), Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)
- akta.pro secondary industries
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
Keywords
Where Convoso is headquartered
LocationHeadquarters
- HQ city
- Woodland Hills
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Convoso business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription: Cloud-based contact center software sold as subscription service. Operated for nearly 20 years without venture capital, relying on bootstrapping and reinvested profits. Revenue model based on per-seat agent licensing with enterprise quotes.
- Platform Licensing: Agent licenses can be reassigned every 24 hours. Concurrent dialing seats available by approval only. No VPN required for connection.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise contact center platform with quote-based pricing |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels10 records
Convoso product offering
Product offeringCore offering
Convoso provides an AI-powered cloud-based outbound contact center software platform that combines predictive dialing, omnichannel engagement (voice and SMS), conversational AI virtual agents, and integrated compliance tools. The platform is built around its proprietary Dx5 dialer engine and serves high-volume outbound sales and lead generation operations across insurance, financial services, BPO, telemarketing, and home services industries.
Product overview
Convoso is an AI-powered outbound contact center platform offering a unified solution combining multiple dialing modes (predictive, power, preview, progressive), omnichannel engagement (voice and SMS), and comprehensive compliance tools. The platform is built around a core dialer engine (Dx5) with integrated AI capabilities including Voso.ai for conversational AI, Convoso Ignite for intelligent DID management, and advanced answering machine detection. The architecture includes modular add-ons for campaign management, caller ID reputation management, compliance (DNC/RND scrubbing, StateTracker for mini-TCPA, STIR/SHAKEN), reporting and analytics, and API integrations. A dedicated Salesforce integration (Convoso for Salesforce) extends the platform to Salesforce ecosystems. The platform supports various industries including insurance, financial services, home services, legal, lead generation, BPO, and telemarketing.
Differentiator
Problem solved
Functional benefit
Brands
- Voso.ai: Convoso's conversational AI agent platform for SMS and voice conversations for sales and lead generation.
- Convoso Ignite
- StateTracker
Products and services
- Predictive Dialer AI-powered predictive dialer software that automatically dials multiple numbers simultaneously while connecting agents only to live answered calls, maximizing agent talk time and driving more contacts and conversions for outbound contact center operators.
- Voso.ai Conversational AI virtual agent software that engages leads via SMS and voice calls, automates tasks, qualifies prospects, schedules appointments, and handles after-hours inquiries to boost conversion rates.
- Convoso Ignite AI-driven number lifecycle automation solution that automates DID management, scores caller ID health in real time, and optimizes dialing by selecting the highest-performing numbers for each call to improve contact rates by up to 50% or more.
- Convoso for Salesforce Dedicated Salesforce integration product available on the AgentExchange marketplace that enables Salesforce users to run scalable outbound sales campaigns with integrated dialing, campaign orchestration, and compliance management.
- Compliance Suite Comprehensive compliance tools including DNC scrubbing, RND (Reassigned Numbers Database) scrubbing, TCPA-focused tools, call time restrictions, StateTracker for mini-TCPA state compliance, and STIR/SHAKEN authentication support.
- StateTracker Mini-TCPA compliance tool that automates state-by-state regulatory checks, limiting lead contact times tailored by area and zip codes for compliance with regional calling restrictions.
- Omnichannel Omnichannel engagement capabilities enabling coordinated campaigns across voice and SMS channels, with automated follow-ups and conversational engagement for outbound sales operations.
- Campaign Management Campaign orchestration and management tools for creating, configuring, and optimizing outbound calling campaigns with workflow automation and performance tracking.
Quantifiable outcome
- 4X boost to contact rate
- +10 more outcomes
Companies that use Convoso
Customer profileNamed customers17 records
Segments14 records
Ideal customer profiles4 records
Convoso technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability10 records
Feature8 records
Convoso partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core.
- SalesforcecoreConvoso for Salesforce is now available on Salesforce's AgentExchange marketplace, enabling Salesforce users to run scalable outbound sales campaigns with integrated dialing, campaign orchestration, and compliance management. Features predictive dialing with under five-second speed-to-lead and 97% answering machine detection accuracy.
- PossibleNOWcoreStrategic partnership combining compliance governance with AI-powered outbound engagement solutions. PossibleNOW extends its DNC management and TCPA compliance capabilities to Convoso's outbound-focused clients, while Convoso brings its contact center technology to PossibleNOW's compliance-driven customers through a reciprocal referral model. Collaboration targets organizations in insurance, financial services, home services, and BPO environments.
- Global Telecom Solutions (GTS)coreStrategic partnership with Global Telecom Solutions (GTS), a technology solutions distributor. GTS adds Convoso's outbound dialing platform to its portfolio, making it available to GTS's network of over 750 technology advisors and their business clients. The partnership aims to help revenue teams improve contact rates, compliance, and lead conversion through AI-driven tools.
- Contact Center Compliance (dnc.com)corePreferred partner providing comprehensive compliance solutions including TCPA and Do-Not-Call list management. Offers real-time scrubbing, monitoring, litigation risk assessment, and compliance reporting for call centers.
Scale indicators12 records
Recent moves7 records
Expansion highlights6 records
Convoso competitors and assessment
Company assessmentMarket position
Competitive moat6 records
Key risks5 records
Key highlights7 records
Customer concentration
Convoso social profiles
Digital presenceConvoso compliance and trust
Trust signalCompliance1 record
Convoso financial estimates
Financial estimateRevenue estimate
Valuation estimate
Convoso leadership team
Management profileNumber of profiles
Profiles5 records
Convoso funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Convoso M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Convoso
What does Convoso do?
Convoso provides an AI-powered cloud-based outbound contact center software platform that combines predictive dialing, omnichannel engagement (voice and SMS), conversational AI virtual agents, and integrated compliance tools. The platform is built around its proprietary Dx5 dialer engine and serves high-volume outbound sales and lead generation operations across insurance, financial services, BPO, telemarketing, and home services industries.
Is Convoso a public or private company?
Convoso is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Convoso founded?
Convoso was founded in 2006. It employs 251 to 500 people.
Where is Convoso based?
Convoso is headquartered in Woodland Hills, United States, in the North America region.
How does Convoso make money?
Two revenue lines are on record. SaaS Subscription is the primary driver. The others are platform Licensing.
Does Convoso have an API?
Yes. Convoso offers an open API that enables integration with CRMs, call centers, and other essential third-party applications. The platform's open API makes it easy to integrate the dialer with any major third-party application. Per customer case studies, the dialer integrates seamlessly with over 30 other tools including CRMs, lead management systems, and custom metrics platforms.
What industry is Convoso in?
Convoso's product category is Outbound Contact Center Software. Its primary akta.pro industry code is BPAFAFAK, Customer Service/Support CRM & Contact Center Platforms, with a secondary code of HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation). Its NAICS code is 51821 and its SIC code is 7372.