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Clarabridge

Full company profile

uuid0000ytg

Namestring
Clarabridge
Websiteurl
clarabridge.com
Company typeenum
Private
Founded yearint
2006
Ownership categoryenum
Headcount rangeband
251–500
akta.pro rankint
HeadquartersReston, United States
HQ citystring
Reston
HQ countrystring
United States
HQ regionstring
North America
Markets served

Serves global market

Keyword5 values
customer experience management, text analytics platform, sentiment analysis software, voice of customer, experience analytics
Industry1 code
1Customer Experience (CX) & Digital Experience
CodeBPAHAEACPrimaryYes
NAICS code1 code
  • Software Publishers513210
SIC code1 code
  • Services-Computer Programming, Data Processing, Etc.7370
Product category
Customer Experience Management Software
Cost components5 values
Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
GTM typeB2B
B2B
Offering typeSoftware
Software
Core offering1 text field

Clarabridge is a customer experience management (CXM) software platform that analyzes customer feedback from multiple channels to surface themes, sentiment, and actionable insights for enterprise clients. The company expanded its social media monitoring and customer feedback capabilities through acquisitions of Market Metrix (2014) and Engagor (2015).

Differentiator
Functional benefit
Problem solved
Recent move6 records

Each record includes

Date, Type, Title, Description, Source

Expansion highlight4 records

Each record includes

Type, Description

Market position
Competitive moat4 records

Each record includes

Type, Details

Key highlights5 records

Each record includes

Headline, Details, Source

Customer concentration

Classification, Details

Ideal customer profile1 record

Each record includes

Profile, Firmographic size, Sales motion, Sales cycle length, Buying structure, Purchase trigger, Buyer persona, Geography, Industry vertical, Primary use case, Description, Pain points, Evidence proof points, Target buyer

Technology focused
Yes
API detail

Docs URL, Description

AI maturity
App detail

Has app

Core technology
Revenue estimate
Valuation estimate
Number of profiles
Profiles2 records

Each record includes

Name, Designation, Designation category, Overview, Profile commentary, Source

No data
No data
Funding overview

Funding stage, Last funding date, Total funding USD

Funding rounds7 records

Each record includes

Round, Amount USD, Date, Pre money valuation, Total investors, Investors, News

Investors6 records

Each record includes

Name, Type, Date of entry, Rounds participated, Website

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Each record includes

Name, Acquisition type, Announced date, Completed date, Status, Website, News

Investment

Each record includes

Name, Round, Announced date, Lead investor, Website, News

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Clarabridge

Customer Experience Management Softwareclarabridge.com

Clarabridge firmographics

Firmographics
Name
Clarabridge
Website
https://clarabridge.com
Company type
Private
Founded year
2006
Headcount range
251–500 employees
Ownership category
akta.pro rank

Clarabridge industry classification

Industry
Product category
Customer Experience Management Software
NAICS
Software Publishers (513210)
SIC
Services-Computer Programming, Data Processing, Etc. (7370)
akta.pro primary industry
Customer Experience (CX) & Digital Experience (BPAHAEAC)

Keywords

  • Customer experience management
  • Text analytics platform
  • Sentiment analysis software
  • Voice of customer
  • Experience analytics

Where Clarabridge is headquartered

Location

Headquarters

HQ city
Reston
HQ country
United States
HQ region
North America

Markets served

Clarabridge business model

Business model
GTM type
B2B
Offering type
Software
Cost components
Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Clarabridge product offering

Product offering

Core offering

Clarabridge is a customer experience management (CXM) software platform that analyzes customer feedback from multiple channels to surface themes, sentiment, and actionable insights for enterprise clients. The company expanded its social media monitoring and customer feedback capabilities through acquisitions of Market Metrix (2014) and Engagor (2015).

Differentiator

Problem solved

Functional benefit

Companies that use Clarabridge

Customer profile

Ideal customer profiles1 record

Clarabridge technology and API

Technology

Technology focussed Yes

API detail

API docs
API detail

Core technology

AI maturity

App detail

Clarabridge partnerships and signals

Strategic signal

Recent moves6 records

Expansion highlights4 records

Clarabridge competitors and assessment

Company assessment

Market position

Competitive moat4 records

Key highlights5 records

Customer concentration

Clarabridge social profiles

Digital presence

Clarabridge financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Clarabridge leadership team

Management profile

Number of profiles

Profiles2 records

Clarabridge funding detail

Funding detail

Funding overview

Funding rounds7 records

Investors6 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Clarabridge M&A and investment

M&A and investment

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Clarabridge

What does Clarabridge do?

Clarabridge is a customer experience management (CXM) software platform that analyzes customer feedback from multiple channels to surface themes, sentiment, and actionable insights for enterprise clients. The company expanded its social media monitoring and customer feedback capabilities through acquisitions of Market Metrix (2014) and Engagor (2015).

When was Clarabridge founded?

Clarabridge was founded in 2006. It employs 251 to 500 people.

Where is Clarabridge based?

Clarabridge is headquartered in Reston, United States, in the North America region.

What industry is Clarabridge in?

Clarabridge's product category is Customer Experience Management Software. Its primary akta.pro industry code is BPAHAEAC, Customer Experience (CX) & Digital Experience. Its NAICS code is 513210 and its SIC code is 7370.

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Live signals
MedalliaMedallia - MedalliaThe article reports on Lourdes Caballero, a senior human resources executive with experience at Clarabridge, Qualtrics, and Nuix, focusing on her leadership in shaping organizational culture and talent.TracxnTop Companies in Speech Analytics Software (Jul, 2025)The article presents a curated list of top startups in the speech analytics software sector, highlighting their funding stages, locations, and key product features. It profiles companies such as CallMiner, Gridspace, Wiz, and Clarabridge, noting recent investment rounds and technological capabilities like conversational analytics and voice recognition. The report serves as an industry overview rather than covering a specific singular event or transaction.FinancialContent Business PageQualtrics Completes Acquisition of ClarabridgeQualtrics completed its acquisition of Clarabridge, adding conversational analytics to its experience management platform. The deal brings Clarabridge's AI-powered platform for analyzing customer feedback from indirect sources to Qualtrics' platform. Qualtrics CEO Zig Serafin said the combination accelerates growth and leadership.QualtricsQualtrics Completes Acquisition of ClarabridgeQualtrics has completed its acquisition of Clarabridge, integrating the latter's omnichannel conversational analytics platform into its own experience management system. This strategic move combines Qualtrics' engagement capabilities with Clarabridge's AI-powered analysis of unstructured customer feedback from various digital sources.AiThorityQualtrics Completes Acquisition of ClarabridgeQualtrics has completed its acquisition of Clarabridge, integrating the latter's omnichannel conversational analytics capabilities into its experience management platform. This strategic move allows Qualtrics to analyze customer feedback from unstructured data sources such as social media and support conversations, aiming to accelerate growth and reinforce its market leadership.ForbesQualtrics’s $1.125B Acquisition Of Clarabridge Upends The Customer Feedback Management MarketQualtrics announced the acquisition of Clarabridge in an all-stock deal valued at $1.125 billion to integrate advanced text analytics and natural language processing capabilities into its Experience Management platform. The move positions Qualtrics to lead the customer feedback management market by leveraging Clarabridge's unstructured data analysis tools, which are already integrated with many existing Qualtrics customers. This strategic expansion aims to reduce reliance on traditional surveys and enhance voice-of-customer programs through superior AI-driven insights.PR NewswireClarabridge and Five9 Partner to Provide Industry-leading Conversation Intelligence for the Contact CenterClarabridge and Five9 have partnered to integrate Clarabridge's conversational AI analytics with Five9's cloud contact center platform. This collaboration allows businesses to analyze customer interactions captured by Five9 to improve operational efficiency, reduce costs, and enhance customer loyalty.PR NewswireClarabridge Named A Leader in Customer Feedback Management Platforms ReportClarabridge, Inc. was named as a Leader in The Forrester Wave: Customer Feedback Management Platforms, Q2 2021 report, receiving the highest score among all 12 vendors evaluated in the current offering category. The company also earned the highest possible scores across multiple criteria including speech analytics, text analytics, omnichannel integrations, and product vision. CEO Mark Bishof cited the company's continued innovation in using AI-powered feedback and conversation data to transform customer experience and contact center operations.PR NewswireClarabridge Launches Groundbreaking AI-Augmented Quality Management SolutionClarabridge launched an AI-augmented Quality Management (QM) solution designed to automate scoring and coaching in contact centers using Natural Language Understanding. The platform aims to replace manual, subjective processes with objective, data-driven insights to improve agent performance and operational efficiency. Early adopters report an average 30% increase in QM efficiency through the integration of automated workflows and intelligent scoring.PR NewswireInteraction Analytics Solutions Industry to 2021 - AI Enabled Technologies are Making Significant ContributionsResearch and Markets announced the release of the "2020-2021 Interaction Analytics Product and Market Report," providing in-depth analysis of the interaction analytics market, competitive landscape, and AI-enabled technologies driving innovation in the industry. The report examines 8 vendors including Calabrio, CallMiner, Clarabridge, NICE, OnviSource, Sestek, Verint, and Xdroid, offering market projections, vendor satisfaction surveys, and implementation best practices. The article functions as an announcement for this market research product rather than reporting on a specific corporate event or industry development.