Puerto Rico Aqueduct and Sewer Authority

Name

Puerto Rico Aqueduct and Sewer Authority

Legal name

Puerto Rico Aqueduct and Sewer Authority

Website

https://acueductos.pr.gov

Company type

Private

Founded year

1945

Operating status

Operating

Headcount range

1,001–5,000 employees

Ownership category

akta.pro rank

Product category

Water and Wastewater Utility Services

NAICS

Water, Sewage and Other Systems (2213), Sewage Treatment Facilities (22132), Water Supply and Irrigation Systems (22131), Utilities (221)

SIC

Water Supply (4941), Electric, Gas & Sanitary Services (4900)

akta.pro primary industry

Smart Sewer Networks (SCADA/IoT, Real-time Control) (EUANACAN)

akta.pro secondary industries

Sanitary Sewer Overflow (SSO) Control & Mitigation (EUANACAE), Direct Potable Reuse (DPR) Utilities (Advanced Treatment & Blending) (EUANAGAC), Pressurized Sewer Systems (Force Mains) (EUANACAB), SCADA, Instrumentation & Controls Integration for Water/Wastewater Projects (IMAFAGAK), Water Supply & Wastewater Utilities Administration (BPAIACAG)

Keywords

• Water utility services
• Wastewater treatment services
• Sewer infrastructure management
• Drinking water supply
• Utility customer billing

Headquarters

HQ city

San Juan

HQ country

Puerto Rico

HQ region

Latin America

Offices12 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Water Supply Services: Base charges and consumption-based billing for water supply services across residential, commercial, industrial, and government customer segments. Tariffs effective July 1, 2025 include tiered pricing based on meter diameter and consumption blocks.
2. Sewer/Wastewater Services: Sewer service charges separate from water supply, with base fees and consumption-based components. Includes maintenance of sanitary sewer systems and treatment infrastructure.
3. Connection and Service Fees: One-time fees for new water connections (from $1,931.40 for 5/8 inch), sewer connections (from $1,797 for 4 inch), meter testing ($30-$80), and fire suppression system installations ($38.17-$652.37 based on size).
4. Bulk Water Sales: Bulk water sales to customers without individual meter connections, priced at $3.04/m3 residential, $3.63/m3 commercial/government, $4.90/m3 industrial.
5. Bulk Discharge Fees: Commercial bulk discharge fees at $3.01/m3 or $22.79 per 2,000 gallons.
6. Government Disaster Recovery Grants: USDA Rural Development grants exceeding $28.3 million for disaster recovery equipment and infrastructure improvements following Hurricane Maria and Hurricane Fiona.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Puerto Rico Aqueduct and Sewer Authority (PRASA/AAA) is a government-owned public corporation that provides potable water supply, wastewater collection, and sewage treatment services across Puerto Rico through a regulated monopoly franchise. It operates water treatment plants, distribution networks, combined sewer overflow systems, biosolids management, and customer-facing digital portals (Mi Acueductos, Pago Expreso), supported by 12 commercial offices and a 24/7 call center for billing, service requests, and compliance programs.

Product overview

Puerto Rico Aqueduct and Sewer Authority (PRASA), branded as AAA (Autoridad de Acueductos y Alcantarillados), operates as a utility authority providing water supply and wastewater treatment services across Puerto Rico. The organization offers a portfolio of customer-facing digital services centered around Mi Acueductos (customer portal) and Portal de Pago Expreso (express payment), complemented by physical service channels including a call center (Centro Telefónico), self-service payment kiosks, and 12 commercial offices statewide. Operational services include water treatment plant management, combined sewer overflow (CSO) system handling, biosolids management, FOG/POGS compliance programs for commercial grease management, and industrial pretreatment programs. Infrastructure services encompass a Capital Improvement Program, disaster recovery/reconstruction projects, service line inventory for lead compliance, and environmental monitoring including reservoir levels and drought tracking. The organization also provides an Integrated Purchasing System (SIC) and auction platform for supplier procurement, plus surplus property disposition services. PRASA operates under EPA Consent Decree requirements and maintains NPDES permit PR0021555 for its combined sewer system.

Differentiator

Problem solved

Functional benefit

Products and services

• Water Supply Services Potable water supply service providing treated drinking water to residential, commercial, industrial, and government customers across Puerto Rico, billed via base charges (meter diameter) and consumption blocks.
• Sewer / Wastewater Services Sanitary sewer collection and wastewater treatment service billed separately from water supply with base fees and consumption-based components, including maintenance of sanitary sewer systems and treatment infrastructure.
• Mi Acueductos Customer Portal Web portal allowing customers to manage their water service account, verify balances, pay bills, check service order status, and report water service failures. Available 24/7.
• Pago Expreso Express Payment Portal Express payment portal enabling customers to pay water bills quickly and securely without requiring registration, providing PCI-compliant payment processing.
• Kioscos de Pago (Payment Kiosks) Self-service payment kiosks located in Aguadilla, Arecibo, Bayamón, Caguas, and San Juan offices accepting credit cards, debit cards, and cash for bill payment.
• Centro Telefónico (Customer Service Call Center) Customer service call center handling complaints, service requests, balance verification, and payment processing via automated system (24/7) or representative assistance (6 AM to 11 PM daily including holidays).
• PPP Facturas (Public and Private Projects Connection Service) Service for evaluating and issuing recommendations for water and sewer connections for public and private projects, with an online invoice payment portal for related fees.
• Sistema de Alcantarillado Combinado (Combined Sewer Overflow Management) Combined sewer system operated under EPA NPDES permit PR0021555 for the Puerto Nuevo Regional Sanitary Sewer System, including overflow monitoring, GIS location mapping, and public notification.
• Programa de Pretratamiento (Industrial Pretreatment Program) Program for inspecting and regulating industrial users to control unauthorized discharges into the sanitary sewer system, including local limits and amalgam rules for dental offices.
• FOG & POGS Program Fats, Oils, Grease, and POGS management program that inspects and regulates commercial food establishments to prevent sewer obstructions.
• Biosólidos Management Program Management program for organic solid residuals from wastewater treatment, including beneficial reuse for agriculture and soil conditioning, with a goal to reduce landfill disposal by 90%.
• Mi Turnos PR (Virtual Queue Management) Virtual queue system allowing customers to monitor their turn number from their mobile device and schedule appointments at commercial offices.
• Programa de Mejoras Capitales (Capital Improvement Program) Capital improvement program for the rehabilitation and modernization of water treatment plants, filtration systems, and distribution infrastructure across Puerto Rico.
• Proyectos de Recuperación y Reconstrucción (Disaster Recovery and Reconstruction) Recovery and reconstruction projects funded by USDA Rural Development and FEMA for infrastructure restoration following Hurricane Maria and Hurricane Fiona damage, including $28.3M USDA grant and $711M FEMA funding.
• Oficinas Comerciales (Commercial Service Offices) Physical customer service offices located across Puerto Rico in San Juan, Río Piedras, Bayamón, Arecibo, Guayama, Ponce, Caguas, Fajardo, Humacao, Vieques, Aguadilla, and Mayagüez, offering account services, bill payment, certifications, payment plans, and orientations.

Quantifiable outcome

• 7,700+ sensors integrated into unified digital storm-response platform for real-time monitoring
• +2 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Jacobs Solutions Inc.coreTechnology or Integration · 22 April 2026Jacobs has deployed its Flood IQ AI-enabled solution with PRASA, integrating more than 7,700 sensors into a unified digital storm-response platform. This technology transformation helps the utility anticipate, manage, and recover from flooding events by transforming fragmented water and drainage data into actionable intelligence. Jacobs also provides cybersecurity assessments and recommendations for PRASA's digital infrastructure modernization.
• EPA (Environmental Protection Agency)coreStrategic or Co-development PartnerPRASA operates under EPA Consent Decree (NPDES Permit PR0021555) for combined sewer overflow management and infrastructure compliance. The agency collaborates with EPA on regulatory compliance, environmental protection, and water quality standards implementation.
• Municipio de San JuanminorStrategic or Co-development PartnerCollaboration with Municipality of San Juan on CSO control efforts and San Juan Bay Estuary Program coordination for environmental protection and water quality improvement initiatives.

Scale indicators7 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• DC Water: DC Water is a municipal water and wastewater utility serving the District of Columbia with similar combined sewer overflow management challenges, EPA consent decree obligations, and large-scale infrastructure investment programs. Both operate as regulated monopoly utilities with capital improvement programs and federal compliance requirements.
• NYC Department of Environmental Protection: NYC DEP is the largest municipal water and wastewater utility in the US, serving 8+ million residents with similar water supply, sewer collection, and treatment operations. Comparable in scope, regulatory compliance complexity, and infrastructure modernization challenges including CSO and tunnel programs.
• Los Angeles Department of Water and Power: LADWP is the largest municipal utility in the US, providing water and power services to Los Angeles. Comparable as a large public-sector utility with extensive infrastructure, capital improvement programs, customer service operations, and regulatory compliance obligations.
• WSSC Water: WSSC Water is a bi-county water and wastewater utility serving Montgomery and Prince George's counties in Maryland. Comparable as a regional water/sewer utility with similar customer base scope, infrastructure programs, EPA compliance work, and digital customer service channels.

Broad incumbents

• American Water Works Company: American Water is the largest publicly traded water and wastewater utility in the US, serving 14+ million people across 14 states. Comparable in core water/sewer service delivery, regulatory compliance, and infrastructure investment, but operates as a private-sector regulated utility across multiple jurisdictions rather than a single-territory government entity.
• Essential Utilities: Essential Utilities (formerly Aqua America) is a large regulated water and natural gas utility serving customers across multiple states. Comparable in water utility operations, infrastructure investment programs, and customer service scale, but operates as a private investor-owned utility across diverse geographies.
• California Water Service Group: California Water Service is a regulated water utility serving 2+ million people across California, Hawaii, New Mexico, and Washington. Comparable in water supply operations, regulatory compliance, drought management, and infrastructure modernization programs, but operates as a private utility with multiple service areas.
• Veolia Environment: Veolia is a global environmental services company providing water and wastewater management services to municipalities and industrial clients worldwide. Comparable in water utility operations, treatment technology deployment, and municipal contract work, but operates as a private-sector service provider across multiple geographies.
• Suez Water Technologies & Solutions: Suez is a global water and waste management company providing utility services and treatment technology to municipalities worldwide. Comparable in water treatment technology, wastewater operations, and digital water solutions, but operates as a private multinational across multiple jurisdictions.

Others

• Jacobs Solutions: Jacobs Solutions is the technology partner providing PRASA's Flood IQ digital storm-response platform and cybersecurity assessments. Comparable as a critical infrastructure technology provider in the water sector, but operates as a vendor/consultant rather than a utility competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/ACUEDUCTOSPR
• YouTubeyoutube.com/ACUEDUCTOSPR
• Facebookfacebook.com/Acueductospr
• LinkedInlinkedin.com/company/autoridad-de-acueductos-y-alcantarillados-de-pr
• Instagraminstagram.com/ACUEDUCTOSPR

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Puerto Rico Aqueduct and Sewer Authority