Crossroads Rhode Island
Crossroads Rhode Island is a nonprofit organization providing housing and services to individuals and families experiencing homelessness across the state, operating five emergency shelters, more than 375 permanent supportive apartments, and programs in domestic violence support, education, and workforce development.
- Company typePrivate
- Founded1894
- HeadquartersProvidence, United States
- Headcount101–250
- GTM typeB2C
- OfferingServices
What Crossroads Rhode Island does
Crossroads Rhode Island is a 501(c)(3) nonprofit organization founded in 1894 and headquartered at 160 Broad Street in Providence, Rhode Island. It is the state's largest provider of housing and services for individuals and families experiencing homelessness, operating five adult and family emergency shelters, more than 375 permanent supportive apartments across multiple properties statewide, and a 24/7 Domestic Violence helpline. In 2024 the organization served 5,598 individuals and families and reported that nearly 90% of clients who received adequate housing and supportive services achieved lasting self-sufficiency.
The organization's core service lines are emergency shelter, permanent supportive housing (including specialized developments such as Summer Street Apartments with 176 units, 160 Broad Street with 82 renovated units, and 371 Pine Street's 35-unit health-and-housing complex), domestic violence shelter and transitional housing, and education and employment services delivered under a Housing First philosophy. Service access is routed through the statewide Coordinated Entry System administered in coordination with the Rhode Island Coalition for the Homeless, and the HMIS is used for client data tracking and inter-agency coordination.
Crossroads is funded through a diversified mix of federal HUD Continuum of Care grants, Rhode Island state and City of Providence appropriations, corporate and foundation grants (notably Bank of America's Neighborhood Builders program and Citizens Financial Group's workforce development commitment), and individual donations. The organization owns and develops housing directly, with several hundred additional units currently in pre-development, construction, or lease-up. Leadership was refreshed in 2024 with the appointment of Michelle Wilcox as President & CEO (succeeding Karen Santilli) and Jennifer Schanck-Bolwell as COO, and the board is chaired by Julie Duffy.
Crossroads Rhode Island firmographics
Firmographics- Name
- Crossroads Rhode Island
- Legal name
- Crossroads Rhode Island
- Website
- https://crossroadsri.org
- Company type
- Private
- Founded year
- 1894
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Crossroads Rhode Island is a nonprofit organization providing housing and services to individuals and families experiencing homelessness across the state, operating five emergency shelters, more than 375 permanent supportive apartments, and programs in domestic violence support, education, and workforce development.
- Ownership category
- akta.pro rank
Crossroads Rhode Island industry classification
Industry- Product category
- Homeless Services and Supportive Housing
- NAICS
- Temporary Shelters (624221), Other Community Housing Services (624229), Community Housing Services (62422)
- SIC
- Services-Social Services (8300)
- akta.pro primary industry
- Housing Assistance & Homeless Services (BPAGAEAB)
- akta.pro secondary industries
- Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC), Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)
Keywords
Where Crossroads Rhode Island is headquartered
LocationHeadquarters
- HQ city
- Providence
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Crossroads Rhode Island business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales
Revenue model
- Foundation and Corporate Grants: Crossroads receives grants from foundations such as Bank of America Neighborhood Builders Awards ($200,000), corporate partners, and government agencies
- Individual Donations: Direct donations from individuals including online donations, monthly giving, legacy gifts, and tax-advantaged gifts through donor-advised funds
- Government Funding: Federal grants through HUD Continuum of Care programs, state funding, and local government investments in housing development
- Workforce Development Partnerships: Partnership funding from financial institutions for workforce development programs
Go-to-market motion1 record
Distribution channels5 records
Marketing channels7 records
Crossroads Rhode Island product offering
Product offeringCore offering
Crossroads Rhode Island provides emergency shelter, permanent supportive housing, transitional housing, case management, education and employment services, and domestic violence support for individuals and families experiencing homelessness in Rhode Island. The organization owns and operates 375+ apartments across multiple properties statewide, runs five adult and family shelters, and coordinates access through the statewide Coordinated Entry System. All services are delivered at no cost to clients and funded through grants, donations, and government contracts.
Product overview
Crossroads Rhode Island operates as a nonprofit homeless services organization offering a comprehensive suite of housing and support services. Their core offerings include emergency shelter, permanent supportive housing across multiple properties statewide (375+ residences), domestic violence programs, and education and employment services. The organization is currently undertaking its most ambitious housing development effort, creating nearly 300 permanent supportive apartments through three major developments: the 371 Pine Street Health and Housing Apartments (35 units for medically vulnerable adults), Summer Street Apartments (176 units), and the 160 Broad Street renovation (82 units). Additional properties include Kingstown Crossings, Harold Lewis House, Mike Terry Apartments, Beach Avenue Apartments, Citizens Bank Family Center Apartments, and Crossroads Family Housing, all providing permanent housing with supportive services for individuals and families exiting homelessness.
Differentiator
Problem solved
Functional benefit
Products and services
- Emergency Shelter Services Immediate temporary housing and crisis response services for individuals and families experiencing homelessness, with 300+ men, women, and children in shelters plus permanent supportive housing residents at any given time.
- Permanent Supportive Housing Long-term housing with wraparound supportive services across more than 375 apartments statewide for individuals and families exiting homelessness.
- Domestic Violence Program Safe emergency shelter, 7-unit transitional housing, survivor-oriented case management, and clinical services for individuals fleeing domestic violence.
- Education and Employment Services Workforce training, educational programs, and employment assistance designed to help clients achieve self-sufficiency and economic stability.
- 371 Pine Street Health and Housing Apartments Rhode Island's first-of-its-kind 35-unit permanent supportive apartment complex for medically vulnerable adults experiencing homelessness, featuring co-located health and mental health services.
- Summer Street Apartments 176 permanent supportive one-bedroom apartments for formerly homeless adults in Providence, featuring accessibility features, case management, and supportive services.
- 160 Broad Street Renovation 82 renovated one-bedroom and studio permanent supportive apartments with private kitchens and bathrooms, replacing single-room occupancy units at the historic Crossroads headquarters building.
- Mike Terry Apartments 11 fully-furnished efficiency apartments for formerly chronically homeless individuals in Providence.
- Harold Lewis House Permanent supportive housing for men and women ages 50 and older who were previously experiencing homelessness.
- Kingstown Crossings Two housing developments on 14 acres in North Kingstown for individuals and families, including HUD-subsidized and housing tax credit units.
- Beach Avenue Apartments 1, 2, and 3-bedroom residences in Warwick's Conimicut neighborhood for individuals and families, with on-site case management.
- Citizens Bank Family Center Apartments Five 2- and 3-bedroom residences for families adjacent to the Providence Family Shelter with 24-hour services.
- Crossroads Family Housing 30 homes and apartments for families in Providence with community immersion and case management support.
- Coordinated Entry System / Regional Access Points Statewide intake and referral system that connects Rhode Islanders in need with housing and emergency shelter services through designated Regional Access Points.
Quantifiable outcome
- 5,598 individuals and families accessed housing and services in 2024
- +3 more outcomes
Companies that use Crossroads Rhode Island
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles5 records
Crossroads Rhode Island technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
Crossroads Rhode Island partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and minor.
- City of ProvidencecoreCity Plan Commission unanimously approved Crossroads' 371 Pine Street development plans. The City has been supportive of the project as part of efforts to address homelessness for medically vulnerable adults.
- Providence Housing AuthoritycorePartner in Crossroads Family Housing project, providing Section 8 vouchers and housing subsidies to help families afford rent (vouchers subsidizing 19 units at 30% of income).
- Taunton Avenue CollaborativecoreCrossroads partnered with ONE Neighborhood Builders, Foster Forward, and Family Service Rhode Island to launch the Taunton Avenue Collaborative, creating 160 apartments in East Providence with 40% set aside for extremely low-income individuals and families.
- Skills for Rhode Island's FutureminorLocal workforce organization partnered with Citizens Bank and Crossroads for workforce development programs including the nation's first statewide Banking Micro-Pathway.
- ONE Neighborhood BuilderscoreHousing development partner in Taunton Avenue Collaborative creating 160 apartments in East Providence.
- Foster ForwardminorNonprofit partner in Taunton Avenue Collaborative focused on youth and family services.
- Family Service Rhode IslandminorNonprofit partner in Taunton Avenue Collaborative providing family services.
- Rhode Island Coalition for the HomelesscoreState coalition governing the HMIS (Homeless Management Information System) and coordinating homeless services across Rhode Island. Crossroads participates in the Coordinated Entry System administered by this coalition.
- New England PatriotsminorNFL team partnership with Crossroads for community events. Player Matt Judon participated in family fun day at Gather Farm with children in Crossroads family programs.
- Gather FarmminorFarm partner providing gardening and nature activities for families experiencing homelessness in Crossroads programs.
Scale indicators12 records
Recent moves11 records
Expansion highlights6 records
Crossroads Rhode Island competitors and assessment
Company assessmentDirect peers
- Pine Street Inn: Boston-based nonprofit providing emergency shelter, permanent supportive housing, and workforce services for individuals experiencing homelessness. Highly comparable in mission, Housing First approach, and service mix to Crossroads, and operates in a neighboring New England market.
- Heading Home: Massachusetts nonprofit delivering emergency shelter, transitional, and permanent supportive housing, plus case management, to homeless individuals and families. Comparable scale, regional New England footprint, and Housing First orientation.
- Massachusetts Housing and Shelter Alliance: Coalition and service provider focused on ending homelessness in Massachusetts through advocacy and direct housing programs. Comparable nonprofit homeless services delivery model and regional New England scope.
- Community Solutions: National nonprofit running Built for Zero, a coordinated homelessness-response methodology similar in spirit to Crossroads' Coordinated Entry System. Comparable focus on data-driven systems change and ending homelessness.
- Coalition for the Homeless: NYC-based nonprofit providing shelter, housing, and advocacy for homeless New Yorkers. Comparable service portfolio (emergency shelter, permanent supportive housing, case management) at larger urban scale.
Broad incumbents
- Volunteers of America: National nonprofit operating housing, shelter, and behavioral health programs across many states. Comparable in shelter and supportive housing offerings but at vastly larger geographic scale and broader service portfolio.
- Catholic Charities USA: National network of Catholic Charities agencies providing shelter, housing, and social services including homelessness programs. Overlapping service offerings but operating as a broader social services umbrella.
- The Salvation Army: International nonprofit operating emergency shelters, transitional housing, and social services nationwide. Comparable shelter and supportive service delivery but as part of a much broader mission and geographic footprint.
- National Alliance to End Homelessness: Leading national policy and advocacy organization on homelessness. Comparable mission focus but primarily operates through research, policy, and capacity-building rather than direct service delivery.
Others
- United Way Worldwide: Major nonprofit funder that channels corporate and individual donations to local homeless services and housing agencies. Functionally comparable as a funder/distribution partner in the same ecosystem as Crossroads.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
Crossroads Rhode Island social profiles
Digital presenceCrossroads Rhode Island financial estimates
Financial estimateRevenue estimate
Valuation estimate
Crossroads Rhode Island leadership team
Management profileNumber of profiles
Profiles11 records
Crossroads Rhode Island funding detail
Funding detailFunding overview
Funding rounds9 records
Investors8 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Crossroads Rhode Island M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Crossroads Rhode Island
What does Crossroads Rhode Island do?
Crossroads Rhode Island provides emergency shelter, permanent supportive housing, transitional housing, case management, education and employment services, and domestic violence support for individuals and families experiencing homelessness in Rhode Island. The organization owns and operates 375+ apartments across multiple properties statewide, runs five adult and family shelters, and coordinates access through the statewide Coordinated Entry System. All services are delivered at no cost to clients and funded through grants, donations, and government contracts.
Is Crossroads Rhode Island a public or private company?
Crossroads Rhode Island is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Crossroads Rhode Island founded?
Crossroads Rhode Island was founded in 1894. It employs 101 to 250 people.
Where is Crossroads Rhode Island based?
Crossroads Rhode Island is headquartered in Providence, United States, in the North America region.
How does Crossroads Rhode Island make money?
Four revenue lines are on record. Foundation and Corporate Grants are the primary driver. The others are individual Donations, government Funding and workforce Development Partnerships.
Who are Crossroads Rhode Island's main competitors?
Direct peers on record are Pine Street Inn, Heading Home, Massachusetts Housing and Shelter Alliance, Community Solutions and Coalition for the Homeless. Broad incumbents are Volunteers of America, Catholic Charities USA, The Salvation Army and National Alliance to End Homelessness. United Way Worldwide is listed as an others.
Does Crossroads Rhode Island have an API?
No public API is recorded for Crossroads Rhode Island.
What industry is Crossroads Rhode Island in?
Crossroads Rhode Island's product category is Homeless Services and Supportive Housing. Its primary akta.pro industry code is BPAGAEAB, Housing Assistance & Homeless Services, with a secondary code of BPAIANAC, Homelessness Prevention, Shelter & Supportive Housing Services. Its NAICS code is 624221 and its SIC code is 8300.