What Proxiserve does

Proxiserve is a France-based home services group providing heating, plumbing, water metering, and building maintenance to individual homeowners, social housing managers, co-ownership syndicates, and office building owners. Founded in 1984 and headquartered in Levallois-Perret, the company operates a national network of 120+ agencies and employs approximately 3,500 staff, including 2,500+ certified technicians executing roughly 15,000 interventions per day. Proxiserve serves 4.5 million households across France, manages 3 million division meters (2.7M water meters and 300K heat cost allocators) under subsidiary Proxiserve SA and other operating entities, and is the second-largest player in French division water metering. The group reports €600M in revenue for 2024.

The company sells and installs gas boilers, electric and thermodynamic water heaters, heat pumps, electric radiators, towel warmers, air conditioners, and water softeners sourced from major brands (Atlantic, Thermor, De Dietrich, Altech). Its B2C digital platform Mon Chauffagiste Privé uses an 8-question online questionnaire to recommend equipment, with installation bundled into the advertised price and delivered within 48 hours. A separate platform, Easy-Entretien, manages recurring maintenance subscriptions starting at €9.50/month. B2B services include collective heating maintenance, water and heat-cost allocation, plumbing, VMC (via subsidiary Proxhydro), and electricity supply/distribution for 1.6M m² of office space (via Edenkia). Certifications include ISO 14001, RGE, Qualibat, Synasav, Cofrac, and Qualigaz, the most commercially significant being RGE, which is required for customers to access French government energy subsidies of up to €10,800. Marketing relies on content/SEO, state-aid simulators, verified customer reviews (8.8/10 on 95,000+ reviews), and referral programs offering €20–€300 gift cards.

Name

Proxiserve

Legal name

Proxiserve Holding

Website

https://proxiserve.fr

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

1–10 employees

Short description

Proxiserve is a France-based home services group providing heating, plumbing, water metering, and building maintenance to 4.5 million households, social housing managers, and office building owners via 120+ agencies and 2,500 certified technicians. Reported €600M revenue in 2024.

Ownership category

akta.pro rank

Product category

Home Services and Building Maintenance

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (238220)

SIC

Auto Controls For Regulating Residential & Comml Environments (3822)

akta.pro primary industry

Thermostat Repair, Calibration & Controls Service (HSAOAHAI)

akta.pro secondary industries

Heat Pump & Smart HVAC Controller Integration (HSAOANAD), Smart Air Quality Sensors, Purifiers & Humidifier/Dehumidifier Integration (HSAOANAH)

Keywords

• Home heating services
• Plumbing installation
• Water metering services
• Building maintenance contracts
• Heat cost allocation

Headquarters

HQ city

Levallois-perret

HQ country

France

HQ region

Europe

Offices10 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Equipment Sales (B2C): Sale of heating equipment (boilers, heat pumps, water heaters, radiators, air conditioners) to individual homeowners through the monchauffagisteprive.fr platform. Products are sourced from major brands (Atlantic, Thermor, De Dietrich, Altech) at negotiated prices. Includes installation in the price.
2. Maintenance Contracts (B2C & B2B): Recurring maintenance contracts for boilers, heat pumps, and building systems. Boiler maintenance contracts from €9.50/month. In collective housing: 230,000 individual heating maintenance contracts, 130,000 individual housing maintenance contracts, 2,500 co-ownership boiler rooms under management, 1,300,000 plumbing contracts, 100,000 multi-maintenance contracts.
3. Water Metering Services (B2B): Division metering services for social housing managers and property owners. Proxiserve is the second-largest player in division metering in France, managing 3 million division meters: 2,700,000 water meters and 300,000 heating cost allocators.
4. Building Renovation (B2B): Building renovation services including gas network solutions, individual and collective heating installations, for housing managers and property owners.
5. Electricity Supply & Distribution (B2B): Supply, distribution and management of electricity for managers and owners of large office building complexes. Serves 1,600,000 m² of office space across 5 logistics platforms.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels5 records

Core offering

Proxiserve provides installation, maintenance, and replacement of heating equipment (boilers, heat pumps, water heaters) for individual consumers and property professionals, alongside plumbing, water metering, heat cost allocation, multi-technical building maintenance (electricity, climate control, gas), and EV charging station installation. The company delivers these services through 120+ agencies across France staffed by 2,500 certified technicians, reaching 4.5 million households, with separate B2C and B2B digital channels.

Product overview

Proxiserve is a leader in home services in France operating as a multi-business group offering heating, water heating, plumbing, metering, and building maintenance solutions. The portfolio includes MonChauffagistePrivé (online platform for product selection and installation) and Easy-Entretien (maintenance contract platform). Core products encompass gas boilers, electric and thermodynamic water heaters, heat pumps, electric radiators, towel warmers, air conditioners, and water softeners. Services include water metering (second largest in France with 3 million sub-meters), heat cost allocation, building maintenance, EV charging station installation, and electricity supply for office buildings. The company operates through 120+ agencies with 2,500 technicians serving over 3 million client households.

Differentiator

Problem solved

Functional benefit

Products and services

• Heating equipment installation and replacement (boilers, heat pumps, water heaters) Supply and installation of residential heating equipment (gas/oil boilers, heat pumps, water heaters) for individual homeowners, including decommissioning of old equipment and commissioning of new systems. Delivered via the dedicated B2C portal Mon Chauffagiste Privé.
• Heating and multi-trade maintenance contracts Recurring preventive and corrective maintenance contracts for heating installations and broader technical building equipment (electricity, climate control, plumbing, gas) sold primarily to professional clients via professionnels.proxiserve.fr.
• Water metering and individual meter reading services Installation, maintenance, and remote reading of individual water meters in residential buildings (individual and collective) to enable accurate consumption tracking and billing for tenants and property managers.
• Heat cost allocation (répartition des charges de chauffage) Heat cost allocation services for collective heating installations, distributing heating charges across individual units in compliance with French regulations, supported by individual metering devices and calculation/reporting tools.
• Multi-service property management (Gestion Technique du Patrimoine) Integrated multi-trade technical property management offer for social landlords and property managers, bundling heating, plumbing, electricity, climate control, and gas services under a single multi-year contract covering preventive and corrective maintenance across a property portfolio.
• EV charging station installation Supply and installation of EV charging stations for individual homeowners and professional clients (property managers, social landlords), addressing the growing demand for residential and shared-parking charging infrastructure.
• Electricity supply Electricity supply service, extending the company's residential energy offer beyond heating to full electricity provision for end customers.
• Energy performance diagnostics and regulatory compliance services Energy performance diagnostics and regulatory compliance services (Energy Label diagnostics, Décret Tertiaire energy reduction obligations) helping property owners and managers meet French environmental and energy regulations.

Quantifiable outcome

• State subsidies up to €10,800 available for qualifying energy-efficient equipment upgrades
• +4 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Six partnerships are on record, tiered minor and core.

• DecathlonminorGTM or Marketing PartnerDecathlon is featured in Proxiserve's partner/referral network, appearing alongside Darty, Castorama, and Maisons du Monde on the homepage, likely through referral or cross-promotional arrangements.
• DartyminorGTM or Marketing PartnerDarty is featured in Proxiserve's partner/referral network alongside Decathlon, Castorama, and Maisons du Monde on the homepage, likely through referral or cross-promotional arrangements.
• CastoramaminorGTM or Marketing PartnerCastorama is featured in Proxiserve's partner/referral network alongside Decathlon, Darty, and Maisons du Monde on the homepage, likely through referral or cross-promotional arrangements.
• Maisons du MondeminorGTM or Marketing PartnerMaisons du Monde is featured in Proxiserve's partner/referral network alongside Decathlon, Darty, and Castorama on the homepage, likely through referral or cross-promotional arrangements.
• Proxhydro (subsidiary)coreOthersProxhydro is a subsidiary of the Proxiserve group, handling VMC (ventilation) services for buildings and apartments. Listed on the group structure page.
• Edenkia (subsidiary)coreOthersEdenkia is a subsidiary handling electricity supply, distribution and management for large office building complexes. Manages 1,600,000 m² of office space. Listed on the group structure page.

Scale indicators13 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• ENGIE Home Services: Subsidiary of ENGIE, France's largest energy group, providing heating, cooling, plumbing, and maintenance services to residential and B2B customers. Direct competitor with similar nationwide service model, RGE-certified technician network, and B2B social housing footprint.
• IZI by EDF: EDF's home services subsidiary offering boiler and heat pump installation, maintenance, renovation, and EV charging. Competes head-to-head in B2C equipment sales and maintenance contracts, with a similar digital-first customer journey.
• Veolia Habitat Services: Veolia's residential and collective housing services arm, providing heating maintenance, water metering, and building technical services. Direct competitor in B2B water metering and collective housing maintenance, with comparable scale.
• Hellio: French energy efficiency specialist focused on heat pump installation, insulation, and subsidy management for residential customers. Competes directly on B2C heat pump installations and is a leading RGE-certified installer network.
• Butagaz / Primagaz Service Habitat: Energy provider with a home services arm offering boiler maintenance, gas equipment, and renewable heating installations. Competes in B2C maintenance contracts and gas-fired equipment service.
• HomeServe France: UK-listed home emergency and repair services provider operating in France with subscription-based maintenance and repair contracts for heating, plumbing, and electrical. Directly competes on B2C subscription maintenance.

Broad incumbents

• Suez Smart Solutions: Utility giant with smart building, water metering, and energy services for residential and commercial customers. Overlaps with Proxiserve in metering and habitat services but operates as part of a much broader water/waste portfolio.
• Saint-Gobain Habitat Services: Building materials giant with growing residential renovation and energy services offerings, including heating and insulation. Not a direct competitor today, but a potential horizontal expansion threat as the energy renovation market consolidates.

Regional players

• Chambert Énergie Services: Regional French HVAC and plumbing contractor operating across southern/central France with similar B2C equipment installation and B2B maintenance offerings, but a smaller geographic footprint than Proxiserve.

Emerging players

• Effy (Renov'Energie): Digital-first French energy renovation platform aggregating certified installers (including heating) and managing subsidy paperwork. Competes on the demand generation side of MonChauffagistePrivé rather than on installation delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@proxiserve7373/featured
• Facebookfacebook.com/monchauffagisteprive
• Instagraminstagram.com/monchauffagisteprive
• LinkedInlinkedin.com/company/proxiserve

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries8 records

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Proxiserve