What Refine Intelligence does

Refine Intelligence is a venture-backed fraud prevention software company founded in 2022 that targets US banks and financial institutions with an AI-powered platform for automating customer engagement on fraud alerts. The company's core premise is to flip financial crime detection from identifying bad activity to validating good customer intent at scale: when a fraud detection system flags a suspicious transaction (check, wire, ACH, Zelle, BEC, or scam-related), Refine's agentic analyst automatically engages the accountholder through bank-branded digital channels — push notification, SMS, and email — to verify intent in under one minute, compared to 10-30 minutes of manual callback effort.

The platform is built around a patent-pending "Customer-Powered AI" that uses natural language processing and behavior-pattern comparison to validate customer responses and detect signs of scammer coaching or deception. It is delivered as five solution modules — Check Fraud Prevention, Bank Impersonation Attack Prevention, Scam Prevention (APP), Business Email Compromise Prevention, and Zelle/P2P Fraud Prevention — plus a standalone Fraud Attack Impact Simulator for exposure modeling. Documented performance metrics include an 85% customer response rate, 98% positive or neutral customer sentiment, and 75% reduction in manual outreach effort for bank impersonation scenarios.

Refine sells exclusively through direct enterprise field sales on a subscription basis, with a demo-driven, consultative process targeting fraud, compliance, and operations buyers. The company operates from a US headquarters in New York and an engineering/R&D office in Ness Ziona, Israel. It is venture-backed with a $13 million Series A closed in November 2023 led by Fin Capital and Glilot Capital Partners, with additional investors including SYN Ventures, Valley Ventures (the corporate venture arm of customer Valley Bank), EJF Capital, Groundup, and individual backer Ori Eisen. Valley Bank is the only publicly named customer, with a published case study documenting check fraud deployment results.

Name

Refine Intelligence

Legal name

Refine Intelligence Ltd.

Website

https://www.refineintelligence.com

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

11–50 employees

Short description

Refine Intelligence provides an AI-powered platform that automates multi-channel customer outreach to resolve bank fraud alerts — covering check fraud, scams, BEC, bank impersonation, and Zelle fraud — targeting US mid-market banks and credit unions.

Ownership category

akta.pro rank

Product category

Fraud Prevention Software

NAICS

Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Payments Fraud & Chargeback Prevention (HDADALAE)

akta.pro secondary industry

Payment Abuse & Promo/Refund Abuse Prevention (FSAMALAI)

Keywords

• Fraud prevention software
• Alert resolution platform
• Customer engagement AI
• Scam detection technology
• Banking fraud analytics

Headquarters

HQ city

Tel Aviv

HQ country

Israel

HQ region

Middle East

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Platform Subscription: B2B SaaS platform sold to financial institutions (banks and credit unions) on a subscription basis. The platform automates customer engagement for fraud alert resolution. Revenue is generated through annual or multi-year software subscriptions, with pricing based on institutional size or alert volume.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

Refine Intelligence sells an AI-powered fraud prevention platform that automates multi-channel digital customer outreach through bank-branded channels to resolve fraud alerts and verify payment intent for banks and credit unions. The platform reduces alert resolution from 10–30 minutes to under one minute per alert, with specialized modules for check fraud, bank impersonation, scams, business email compromise, and Zelle/P2P fraud. Revenue is generated through enterprise SaaS subscriptions sold via consultative direct sales to financial institutions.

Product overview

Refine Intelligence offers a unified fraud prevention platform built around automated, AI-powered multi-channel customer outreach. The core Refine Intelligence Platform serves as the central orchestration layer, connecting to existing fraud detection systems and enabling banks to resolve alerts in under 1 minute through automated digital engagement. The platform comprises five specialized solution modules: Check Fraud Prevention (for in-clearing and on-us check alerts), Bank Impersonation Attack Prevention (for wire/ACH verification during account takeover), Scam Prevention (for APP and payment scams with AI-powered coaching detection), Business Email Compromise Prevention (for BEC scenarios including CEO fraud and vendor compromise), and Zelle Fraud Prevention (for Zelle and P2P fraud scenarios). A complementary tool, the Fraud Attack Impact Simulator, helps institutions calculate their total fraud exposure. The platform uses an agentic analyst AI to determine when customer engagement is needed, engages customers through bank-branded channels at 80-85% response rates, and provides audit-ready records for compliance.

Differentiator

Problem solved

Functional benefit

Products and services

• Refine Intelligence Platform AI-powered fraud prevention platform that automates multi-channel customer outreach through bank-branded digital channels (push notifications, SMS, email) to resolve fraud alerts in under one minute, verify payment intent, and detect scammer coaching. Sold to banks, credit unions, and financial institutions via enterprise SaaS subscription.
• Check Fraud Prevention Automated check fraud alert resolution solution that engages customers via bank-branded digital channels to validate checks and provide context in approximately 60 seconds, resolving in-clearing and on-us check alerts with high-velocity RFIs and reducing manual investigation effort. Targets banks with high volumes of check fraud alerts.
• Bank Impersonation Attack Prevention Automated wire and ACH verification solution that instantly scales customer outreach through trusted bank-branded channels to verify suspect transfers during account-takeover attacks, achieving an 85.5% customer response rate and a 75% reduction in manual outreach effort.
• Scam Prevention AI-powered scam detection solution that engages customers through trusted digital channels to capture payment intent and validate responses against behavior patterns, using patent-pending customer-powered AI to detect signs of scammer coaching and uncover whether customers are being manipulated in APP and payment scam scenarios.
• Business Email Compromise (BEC) Prevention BEC prevention solution that validates the story behind high-risk business payments by asking how payment instructions were received, capturing beneficiary context, and providing in-context education when interaction suggests possible compromise. Addresses vendor compromise, CEO fraud, and deepfake-driven attacks.
• Zelle Fraud Prevention Automated Zelle and P2P fraud alert resolution solution that engages customers through multi-channel digital outreach to gather Zelle-specific context on recipient, purpose, urgency, and relationship, and analyzes responses for signs of scam coaching or legitimate use.
• Fraud Attack Impact Simulator Interactive tool that estimates complete financial exposure from fraud attacks, including direct fraud losses, regulatory costs, investigation overhead, and deposit attrition, providing conservative, realistic, and severe attack projections with 5-year sensitivity analysis.

Quantifiable outcome

• 85% customer response rate for fraud inquiries (vs. low single-digit rates for manual callbacks)
• +4 more outcomes

Named customers2 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature4 records

Partnerships

One partnership is on record.

• AlessaminorGTM or Marketing PartnerAlessa (a compliance solutions provider) and Refine Intelligence co-hosted a webinar on AML compliance trends for 2025, featuring Refine CEO Holly Philippi and expert Megan Wood. The partnership is a co-marketing arrangement in the compliance and fraud prevention space, with Alessa promoting the joint content to its audience.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• BioCatch: BioCatch provides behavioral biometrics and fraud analytics for banks, focused on detecting account takeover, scams, and social engineering attacks. It is one of the closest direct competitors to Refine in AI-driven bank fraud prevention.
• Feedzai: Feedzai is an AI-native financial crime platform offering real-time transaction fraud and AML detection to banks and payment providers. It competes head-to-head with Refine for fraud operations budgets at mid-to-large banks.
• Verafin: Verafin delivers fraud detection and anti-money-laundering software specifically to US banks and credit unions, with a focus on check fraud, wire fraud, and BEC. It is a direct competitor in Refine's core community-bank ICP.
• Featurespace: Featurespace provides adaptive behavioral analytics for fraud and risk management at banks and payments firms, focused on detecting scams and anomalies in real time. It overlaps directly with Refine's AI-driven fraud prevention approach.
• Hawk AI: Hawk AI offers AI-powered AML and fraud detection software to banks and payment providers, with a focus on transaction monitoring and customer-level risk scoring. It competes with Refine for the same fintech and mid-market FI budget.
• DataVisor: DataVisor applies AI and unsupervised machine learning to detect fraud and financial crime at banks, fintechs, and digital platforms. It overlaps with Refine in AI-based fraud detection for financial institutions.

Broad incumbents

• NICE Actimize: NICE Actimize is a broad enterprise financial crime, AML, and fraud platform serving tier-1 global banks. It is a broader incumbent that addresses the same fraud and AML challenges as Refine but at much larger enterprise scale.

Emerging players

• Resistant AI: Resistant AI focuses on document fraud and AML risk scoring using AI, serving banks and fintechs. It is an emerging player with partial overlap, particularly relevant where check fraud and document verification intersect.

Regional players

• Sift: Sift is a digital trust and safety / fraud prevention platform primarily serving e-commerce and digital businesses. It addresses fraud similarly to Refine but in different verticals (e-commerce rather than core banking).
• Alloy: Alloy is an identity and fraud decisioning platform used by banks and fintechs to assess risk at account opening and onboarding. It addresses adjacent fraud-prevention problems but focuses on identity verification rather than alert resolution.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/refine-intelligence
• Xx.com/refineintel

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds1 record

Investors5 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Refine Intelligence