Luxe Software

What Luxe Software does

Luxe Software is a New York-based vertical SaaS company that builds a unified cloud platform for independent and multi-location jewelry retailers in the United States. The product consolidates CRM, Point of Sale, Jobs & Custom Work tracking, Inventory Management, Multi-Store operations, Marketing, Reporting & Analytics, and a white-glove Data Migration Guarantee into a single mobile-friendly interface, replacing the fragmented legacy systems that the company says trap jeweler data and impede customer experience.

The platform is purpose-built for the unique characteristics of jewelry retail — high-value individual SKUs that require piece-level tracking, custom and repair work orders, and gemological certification workflows (integrated with GIA). It exposes an integration ecosystem spanning Shopify for e-commerce, Zillion and Lux for payments, and a broader set of partners including Punchmark, Thinkspace, Blue Star, Zamp, JM Jewelers, MJC One80, and CarTile. The company is led by CEO Val Katayev and CTO/Founder Amiraj Dhawan, with a team drawn from DoorDash, Affirm, Yelp, Capsule, and Outvoice.

Luxe sells to US jewelry retailers through a sales-led motion: consultative demo scheduling via Calendly, inside sales for mid-market multi-location operators, and a self-serve SMB entry point via the website. Pricing is quote-based and not publicly disclosed. The company has raised approximately $3.565 million across three rounds from 2023 to 2024, led by Bienville Capital Management with K5 Global as a co-investor, and exhibits at major US jewelry trade shows including RJO, Select Jewelry Show, AGS, and RJO Liberty Tour.

Name

Luxe Software

Legal name

Luxe

Website

https://luxesoftware.com

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

11–50 employees

Short description

Luxe Software is a New York-based vertical SaaS company that provides independent and multi-location US jewelry retailers with a unified cloud platform combining CRM, Point of Sale, inventory, jobs/custom work tracking, multi-store, marketing, and analytics with white-glove data migration.

Ownership category

akta.pro rank

Product category

Jewelry Retail Software

NAICS

Jewelry Retailers (458310), Jewelry Retailers (45831)

SIC

Retail-Jewelry Stores (5944)

akta.pro primary industry

Luxury Accessories Retail (Leather Goods, Sunglasses, SLG) (CRAKAGAE)

Keywords

• Jewelry retail software
• Cloud POS systems
• Retail CRM platform
• Inventory management software
• Multi-store management

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription Platform: Cloud-based operating system for jewelry stores delivered as a subscription service, providing CRM, POS, inventory management, and analytics capabilities on a unified platform

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Luxe Software sells a unified cloud-based "Operating System for Jewelry Stores" delivered as a SaaS subscription, combining CRM, point of sale, jobs and custom work tracking, inventory management, multi-store operations, marketing, and reporting/analytics in a single mobile-friendly platform. The company also provides a white-glove data migration guarantee service that handles transition from legacy jewelry retail systems into Luxe.

Product overview

Luxe Software offers an all-in-one cloud platform for jewelry retail as a unified product, combining CRM, Point of Sale, Jobs & Custom, Inventory Management, Multi-Store, Marketing, and Reporting & Analytics modules into a single integrated system. The platform also includes a Data Migration Guarantee service to ensure smooth transitions from legacy systems. These modules work together as an 'Operating System for Jewelry Stores' to manage customer relationships, sales transactions, custom work orders, inventory, multi-location operations, marketing campaigns, and business analytics within one intuitive, mobile-friendly platform.

Differentiator

Problem solved

Functional benefit

Products and services

• Luxe Software Platform (Operating System for Jewelry Stores) Cloud-based SaaS platform sold to jewelry retailers as a unified operating system, integrating CRM, point of sale, jobs and custom work tracking, inventory management, multi-store operations, marketing campaigns, and reporting/analytics into a single mobile-friendly interface. Sold on a subscription basis to independent and multi-location U.S. jewelry stores via quote-based demo-driven sales.
• Data Migration Guarantee White-glove professional service accompanying the Luxe platform in which Luxe's team handles migration of historical customer, sales, and inventory data from a jeweler's legacy system into Luxe, ensuring a smooth transition. Sold as part of onboarding for new Luxe customers.

Named customers3 records

Segments1 record

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

Feature8 records

Partnerships

One partnership is on record.

• ShopifycoreTechnology or IntegrationIntegration partner listed in the integrations section. Allows jewelry stores using Luxe to connect their e-commerce operations with the Shopify platform.

Scale indicators3 records

Recent moves2 records

Expansion highlights4 records

Direct peers

• Polygon (The Edge4POS): Long-standing dominant POS and business management platform built specifically for independent jewelers in North America. Direct head-to-head competitor to Luxe's all-in-one offering, with deeper customer base and longer industry track record.
• GemFind: Jewelry-focused software and digital services provider offering e-commerce, diamond search, and POS integrations for independent jewelers. Competes with Luxe across retail operations and digital storefront workflows.
• JewelCloud: Cloud-based inventory and operations platform purpose-built for jewelry retailers. Overlaps with Luxe's Inventory Management and Multi-Store modules, targeting the same independent jeweler segment.
• Valigara: Jewelry e-commerce and management platform serving independent and SMB jewelers with online storefront, inventory, and order management. Competes with Luxe's Shopify-integrated, multi-store capabilities.

Broad incumbents

• Shopify POS: General-purpose retail POS and commerce platform with a large jewelry merchant ecosystem and existing integration with Luxe. Represents a broader incumbent that many jewelers default to before adopting a vertical-specific solution.
• Lightspeed Retail: Multi-vertical retail POS and commerce platform used by independent specialty retailers including jewelers. Competes as a horizontal alternative to Luxe's vertical-specific feature set.
• Square POS: Mass-market SMB payment and POS provider widely used by small independent jewelers as a default checkout option. Represents a low-cost incumbent Luxe must displace in single-store SMB deals.

Emerging players

• Stuller (CounterSketch): Major jewelry manufacturer and supplier that also offers CounterSketch and related digital tools to its retailer customers. Represents a supplier-side incumbent expanding into software adjacent to Luxe's offering.
• Thinkspace (jewelry division): Specialty retail technology provider with a dedicated jewelry vertical offering POS, e-commerce, and digital marketing tools. Listed as an integration partner of Luxe while also serving overlapping customers.
• RepairShopr: Vertical SaaS for repair and service businesses that has expanded into the jewelry repair and custom work segment. Overlaps with Luxe's Jobs & Custom module and competes for jeweler workflow spend.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/LuxeSoftware
• LinkedInlinkedin.com/company/luxe-software

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds4 records

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Luxe Software