Mercy
Mercy is a faith-based nonprofit health system operating 55+ hospitals and 1,000+ physician practices across five Midwestern and South Central states, serving millions of patients annually with integrated acute, specialty, and outpatient care supported by Epic EHR, Microsoft Dragon Copilot AI, and a $700M Northwest Arkansas collaboration.
- Company typePrivate
- Founded1986
- HeadquartersSaint Louis, United States
- Headcount5,001–10,000
- GTM typeB2C
- OfferingServices
What Mercy does
Mercy is a faith-based, nonprofit integrated health system headquartered in Chesterfield, Missouri, operating 55+ acute care and specialty hospitals, more than 1,000 physician practice locations, and over 50,000 caregivers across Arkansas, Illinois, Kansas, Missouri, and Oklahoma. The system is recognized as one of the 15 largest in the United States and delivers comprehensive services spanning cardiac care, oncology, pediatrics, orthopedics, women's health, hospice, and home health, anchored by flagship facilities such as the 900-bed Mercy Hospital St. Louis (Level I Trauma, Stroke, and Burn Center), Mercy Hospital Springfield, Mercy Children's Hospital Springfield, and the David C. Pratt and Coletta Cancer Centers. Mercy's technology stack is built on the Epic electronic health record, the MyMercy patient portal, the Microsoft Dragon Copilot ambient AI documentation tool, and clinical AI partnerships with Aidoc and Qualified Health, with a de-identified clinical dataset covering 15.2 million patients made accessible to researchers via the Mayo Clinic Platform.
Mercy generates revenue primarily through patient fees, insurance reimbursements, and Medicare/Medicaid payments for acute and ambulatory care services, supplemented by managed services revenue through value-based care partnerships (notably a 20-year relationship with Wellvana spanning 850,000+ Medicare lives across 40 states), professional services for AI deployment with Qualified Health, and philanthropic contributions through the Mercy Health Foundation. The organization provides more than $500 million in annual community benefit including free care and unreimbursed Medicaid, supports 1,000+ outpatient locations for self-serve scheduling via MyMercy, and operates a Mercy-GoHealth Urgent Care joint venture with retail-style access points. Capital and strategic partnerships include a $700 million, 30-year Northwest Arkansas collaboration with the Alice L. Walton Foundation and Heartland Whole Health Institute, a $60 million Mercy Fort Smith expansion announced in 2026, and corporate venture investments in Aidoc, Garner Health, and Qualified Health. The organization is governed independently with no public shareholders and reports through a multi-state leadership structure across regional president roles for St. Louis, Northwest Arkansas, and Southeast Communities.
Mercy firmographics
Firmographics- Name
- Mercy
- Legal name
- Mercy
- Website
- https://mercy.net
- Company type
- Private
- Founded year
- 1986
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- Mercy is a faith-based nonprofit health system operating 55+ hospitals and 1,000+ physician practices across five Midwestern and South Central states, serving millions of patients annually with integrated acute, specialty, and outpatient care supported by Epic EHR, Microsoft Dragon Copilot AI, and a $700M Northwest Arkansas collaboration.
- Ownership category
- akta.pro rank
Mercy industry classification
Industry- Product category
- Hospital & Health System Services
- NAICS
- Ambulatory Health Care Services (621), Services for the Elderly and Persons with Disabilities (62412), Offices of Physical, Occupational and Speech Therapists, and Audiologists (621340)
- SIC
- Services-Hospitals (8060), Services-Home Health Care Services (8082), Services-Offices & Clinics Of Doctors Of Medicine (8011)
- akta.pro primary industry
- Faith-Based & Nonprofit Hospital Systems (HLAFAAAE)
- akta.pro secondary industries
- Hospice Care Coordination & Interdisciplinary Team (IDT) Case Management (HSABAFAJ), Home Health Remote Patient Monitoring & Virtual Nursing Providers (HLAFAEAN)
Keywords
Where Mercy is headquartered
LocationHeadquarters
- HQ city
- Saint Louis
- HQ country
- United States
- HQ region
- North America
Offices15 records
Markets served
Mercy business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Others, Marketing or Sales, Infrastructure, Supply Chain
Revenue model
- Healthcare Services Delivery: Mercy generates revenue through providing comprehensive healthcare services including hospital care, physician services, diagnostic imaging, cancer treatment, emergency services, and specialty care. Revenue is derived from patient fees, insurance reimbursements, and government healthcare programs including Medicare and Medicaid.
- Value-Based Care Partnerships: Mercy participates in value-based care arrangements through its Wellvana partnership, involving independent primary care physicians in value-based care models that focus on improving patient outcomes and reducing costs.
- AI Healthcare Technology: Mercy partners with Qualified Health to deploy and scale AI across health systems, demonstrating measurable results in revenue uplift and cost savings from AI implementation.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Financial Assistance - Level I (0-200% Federal Poverty Level) |
| Other | Pay-as-you-go | Financial Assistance - Level II (201-300% Federal Poverty Level) |
Go-to-market motion3 records
Distribution channels7 records
Marketing channels7 records
Mercy product offering
Product offeringCore offering
Mercy is a multi-state nonprofit health system that delivers comprehensive acute, specialty, and ambulatory healthcare services through 55+ hospitals and 1,000+ physician practice locations across Arkansas, Illinois, Kansas, Missouri, and Oklahoma. Core service lines include heart, children's, orthopedic, cancer, maternity, emergency/trauma, stroke, hospice, and home health care, supported by Epic-based electronic health records, the MyMercy patient portal, and AI-enabled clinical documentation.
Product overview
Mercy is a large multi-state nonprofit health system offering a comprehensive portfolio of healthcare services across five states (Missouri, Arkansas, Oklahoma, Kansas, and Illinois). The organization operates 55 acute care and specialty hospitals along with over 1,000 physician practice locations. Mercy's digital offerings include MyMercy (an Epic-powered patient portal for viewing records, scheduling appointments, and secure messaging), and Dragon Copilot (a Microsoft-developed ambient AI documentation tool for clinical staff). The health system provides specialized services through dedicated cancer centers (David C. Pratt Cancer Center, Coletta Cancer Center), children's hospitals (Mercy Kids network), maternity services (Mercy Birth Centers), hospice care, home health, and urgent care (Mercy GoHealth Urgent Care). Mercy also operates Mercy Research for clinical trials and has invested in AI companies like Aidoc for medical imaging analysis.
Differentiator
Problem solved
Functional benefit
Brands
- MyMercy: Patient portal and mobile app allowing patients to view test results, make appointments, send secure messages to doctors, and manage their health.
- Dragon Copilot
- Mercy-GoHealth Urgent Care
- Mercy Kids Center for Neurodevelopment
Products and services
- Mercy Hospital St. Louis
Quantifiable outcome
- 21% reduction in documentation latency with Dragon Copilot
- +8 more outcomes
Companies that use Mercy
Customer profileNamed customers5 records
Segments7 records
Ideal customer profiles2 records
Mercy technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability10 records
Feature6 records
Mercy partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core, flagship and minor.
- U.K. National Health Service Health Innovation NetworkscoreBioSTL Global (Mercy's home ecosystem) signed an agreement with NHS Health Innovation Networks to establish St. Louis as a gateway for British digital health startups entering the U.S. market. The partnership connects U.K. innovators with St. Louis' $500 billion healthcare ecosystem including Mercy for pilots, licensing, and commercial scaling.
- Patient-Centered Outcomes Research Institute (PCORI)coreMercy was awarded funding from PCORI through its Health Systems Implementation Initiative to implement a standardized, team-based hypertension care model across its facilities. The funding enables automated patient identification, guideline-based treatment protocols, and team-based care delivery. Mercy estimates more than 91,000 patients may be eligible through 2030.
- Qualified HealthcoreMercy partnered with Qualified Health for AI transformation across clinical workflows and operational efficiency. Qualified Health raised $125 million Series B led by NEA to support AI deployment across health systems. Mercy, along with Emory Healthcare and University of Texas System, are partnering with Qualified Health, with early deployments demonstrating measurable results in revenue uplift and cost savings.
- Mayo ClinicflagshipMayo Clinic and Mercy advanced collaboration allowing researchers and solution developers access to decades of Mercy's de-identified patient data through Mayo Clinic Platform's secure infrastructure. The expanded dataset covers more than 15.2 million patients, including 12.6 billion images, 3.2 billion lab test results, 10.1 million pathology reports, and 1.65 billion clinical notes. The collaboration aims to accelerate research and enable more representative studies.
- Lesotho Flying Doctor ServiceminorMercy Air provides aircraft services for the Lesotho Flying Doctor Service, an airborne healthcare provider serving remote mountain communities. Mercy's air ambulance support enables access to medical care in inaccessible areas.
- WellvanaflagshipWellvana and Mercy formed a 20-year partnership to involve independent primary care physicians in value-based care, providing access to health record tools and care teams to improve patient outcomes and reduce administrative burdens. Wellvana's arrangements extend across 40 states and serve over 800,000 patients, with Mercy supporting data-driven insights for participating practitioners.
- Alice L. Walton Foundation and Heartland Whole Health InstituteflagshipMercy is involved in a $700 million, 30-year collaboration with the Alice L. Walton Foundation and Heartland Whole Health Institute for Northwest Arkansas operations. This represents a major strategic investment in Mercy's Arkansas expansion and healthcare transformation initiatives.
- MicrosoftcoreMercy collaborated with Microsoft to develop Dragon Copilot, an ambient AI documentation tool for nurses that captures patient-caregiver conversations and automatically populates electronic health records. The technology has been implemented at Mercy hospitals across St. Louis, Springfield (Missouri), and Fort Smith (Arkansas), delivering measurable results including 21% reduction in documentation latency, 8-24 minutes saved per shift, and 29% reduction in overtime costs.
- Patient-Centered Outcomes Research Institute (PCORI)coreMercy received PCORI funding to expand its AI-driven patient monitoring system (smart-texting program) for cancer patients undergoing chemotherapy. The expanded program aims to improve symptom management, physical health, and social needs, with implementation expected by October 2026.
Scale indicators20 records
Recent moves8 records
Expansion highlights6 records
Mercy competitors and assessment
Company assessmentDirect peers
- Bon Secours Mercy Health: Large Catholic nonprofit health system formed by the merger of Bon Secours Health System and Mercy Health. Shares Mercy's faith-based mission, multi-state footprint, and integrated hospital-plus-ambulatory model—arguably the closest direct peer in size and operating philosophy.
- Ascension Health: One of the largest Catholic nonprofit health systems in the U.S., operating 140+ hospitals across 19 states with a similarly integrated delivery model. Comparable to Mercy in scale, faith-based identity, and multi-state geographic strategy.
- SSM Health: Catholic nonprofit health system headquartered in St. Louis, operating across Missouri, Illinois, Wisconsin, Oklahoma, and other states. Directly overlaps with Mercy's core geography and shares the faith-based integrated-delivery model.
Broad incumbents
- CommonSpirit Health: The largest Catholic health system in the U.S., formed by the merger of Catholic Health Initiatives and Dignity Health, with 140+ hospitals across 20+ states. Overlaps with Mercy's faith-based mission and integrated delivery but at significantly larger national scale.
- AdventHealth: Large faith-based nonprofit health system operating 50+ hospitals across nine states with comparable integrated hospital-and-ambulatory footprint and a strong quality/safety brand similar to Mercy's Leapfrog and NRC Health credentials.
- Trinity Health: Catholic nonprofit health system with 90+ hospitals across 25 states. Similar faith-based identity, multi-state integrated delivery, and value-based care participation make it a broad comparator for Mercy's scale and operating model.
- HCA Healthcare: The largest for-profit hospital operator in the U.S. with 180+ hospitals across 20 states. Competes with Mercy for physicians, patients, and AI vendor partnerships in overlapping markets, but operates under a fundamentally different (shareholder-return) capital structure.
Regional players
- BJC HealthCare: Major nonprofit health system based in St. Louis operating 14 hospitals across Missouri and Illinois. Directly competes with Mercy in the St. Louis metro and surrounding regions for patients, physicians, and specialty referrals.
- INTEGRIS Health: Large nonprofit health system headquartered in Oklahoma City operating hospitals and clinics across Oklahoma. Directly competes with Mercy's Oklahoma footprint for acute care, oncology, and women's health services.
- CoxHealth: Nonprofit health system based in Springfield, Missouri with five hospitals and 80+ clinics. Directly competes with Mercy in southwest Missouri for primary, acute, and specialty care in Mercy's home Springfield market.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Mercy social profiles
Digital presenceMercy compliance and trust
Trust signalCompliance14 records
Mercy financial estimates
Financial estimateRevenue estimate
Valuation estimate
Mercy leadership team
Management profileNumber of profiles
Profiles18 records
Mercy subsidiaries and ownership
Company hierarchySubsidiaries2 records
Mercy funding detail
Funding detailFunding overview
Funding rounds4 records
Investors4 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Mercy M&A and investment
M&A and investmentM&A
Investments24 records
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Mercy
What does Mercy do?
Mercy is a multi-state nonprofit health system that delivers comprehensive acute, specialty, and ambulatory healthcare services through 55+ hospitals and 1,000+ physician practice locations across Arkansas, Illinois, Kansas, Missouri, and Oklahoma. Core service lines include heart, children's, orthopedic, cancer, maternity, emergency/trauma, stroke, hospice, and home health care, supported by Epic-based electronic health records, the MyMercy patient portal, and AI-enabled clinical documentation.
Is Mercy a public or private company?
Mercy is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Mercy founded?
Mercy was founded in 1986. It employs 5,001 to 10,000 people.
Where is Mercy based?
Mercy is headquartered in Saint Louis, United States, in the North America region.
How does Mercy make money?
Three revenue lines are on record. Healthcare Services Delivery is the primary driver. The others are value-Based Care Partnerships and AI Healthcare Technology.
Who are Mercy's main competitors?
Direct peers on record are Bon Secours Mercy Health, Ascension Health and SSM Health. Broad incumbents are CommonSpirit Health, AdventHealth, Trinity Health and HCA Healthcare. Regional players are BJC HealthCare, INTEGRIS Health and CoxHealth.
Does Mercy have an API?
No public API is recorded for Mercy.
What industry is Mercy in?
Mercy's product category is Hospital & Health System Services. Its primary akta.pro industry code is HLAFAAAE, Faith-Based & Nonprofit Hospital Systems, with a secondary code of HSABAFAJ, Hospice Care Coordination & Interdisciplinary Team (IDT) Case Management. Its NAICS code is 621 and its SIC code is 8060.