Tikona Infinet Limited

Name

Tikona Infinet Limited

Legal name

Tikona Infinet Private Limited

Website

https://tikona.in

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

501–1,000 employees

Ownership category

akta.pro rank

Product category

Broadband and Enterprise Network Services

NAICS

Wired and Wireless Telecommunications (except Satellite) (5171), Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Wired Telecommunications Carriers (517111)

SIC

Communications Services, Nec (4899), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Fiber ISPs (FTTH/FTTP Retail Providers) (HDAIADAE)

akta.pro secondary industry

Managed Internet & Value-Added ISP Services (Managed Router/Wi-Fi, Security, Filtering) (HDAIADAJ)

Keywords

• Enterprise broadband services
• MPLS VPN solutions
• Wireless broadband ISP
• Managed network connectivity
• Dedicated internet leased line

Headquarters

HQ city

Bhandup

HQ country

India

HQ region

Asia

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Technology or R&D, Marketing or Sales

Revenue model

1. Enterprise Connectivity Services: Recurring subscription revenue from dedicated internet leased lines, MPLS VPN, SD-WAN, P2P connectivity, and managed WiFi services for enterprise customers. Services are SLA-backed with carrier-grade performance.
2. Business Broadband Services: Recurring broadband subscription services for business customers including Enterprise Business Broadband with symmetric/asymmetric speed options up to 1 Gbps.
3. Home Broadband Services: Consumer broadband services delivered to homes across 25+ cities, covering 1 million+ homes with 250,000+ active subscribers.
4. Cloud Contact Centre (TCCS): Cloud-based contact centre solution on pay-per-use basis with scalable agent capacity from zero to thousands, providing IVR, auto-dialler, and call recording capabilities.
5. Bizmail Email Services: Enterprise-grade email hosting services with annual subscription model, per-mailbox pricing, and guaranteed uptime.
6. IoT Connectivity Solutions: PAN India 4G/5G based secure wireless internet/MPLS links for IoT applications including bank ATMs, rural banking, kiosks, smart metering, and e-surveillance.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels5 records

Core offering

Tikona Infinet Limited provides broadband and enterprise connectivity services across India under its Unified License (ISP, Category-A) and NLD license. Its enterprise portfolio includes Dedicated Internet Leased Line, MPLS VPN, Enterprise Business Broadband, P2P Connectivity, SD-WAN, Managed WiFi, IoT connectivity, Cloud Contact Centre (TCCS), and Bizmail. It also delivers Home Broadband to residential customers across 25+ cities covering 1 Mn+ homes.

Product overview

Tikona Infinet is a connectivity solutions provider offering a unified portfolio of enterprise networking and communication services alongside residential broadband. The business offerings span nine distinct core products: Cloud Contact Centre (TCCS) for cloud-based customer engagement; Dedicated Internet Leased Line (ILL) for carrier-grade dedicated connectivity; Enterprise Business Broadband (EBB) for enterprise-grade broadband; MPLS VPN for multi-location secure networking; P2P Connectivity for point-to-point leased circuits; Managed WiFi for end-to-end wireless solutions; SD-WAN for software-defined wide area networking; IoT for wireless machine-to-machine connectivity; and Bizmail for enterprise email services. The company holds an all India Unified License (ISP, Category-A) and National Long Distance (NLD) license, enabling delivery of broadband, internet access, leased lines, VPNs, and value-added services across India. Home broadband services are also available for residential customers. These products are designed to serve diverse industries including BFSI, Education, Healthcare, MSME, GCC, and Manufacturing sectors.

Differentiator

Problem solved

Functional benefit

Products and services

• Cloud Contact Centre (TCCS) Cloud-based contact centre solution on pay-per-use basis enabling digital transformation of business through IVR-enabled call handling, BPO/KPO operations, debt collection, insurance marketing, and work-from-home agent support; features a DIY-IVR studio with real-time change capability and intelligent call routing; can be activated for any business process within 48-72 hours.
• Dedicated Internet Leased Line (ILL) Enterprise-grade dedicated internet connectivity delivering up to 1 Gbps throughput with SLA-backed performance, dual-media redundancy combining fiber and radio, edge-optimized routing, and 24x7 network operations support for mission-critical enterprise users.
• Enterprise Business Broadband (EBB) Enterprise-grade broadband service offering symmetric or asymmetric speeds up to 1 Gbps with static IP options, near leased-line uptime experience, and competitive pricing targeted at MSMEs and enterprises.
• MPLS VPN Carrier-agnostic MPLS VPN solution providing PAN India coverage with dual last-mile redundancy, supporting wired, fiber, RF, and 4G/5G/VSAT options for multi-location enterprise networks; unique single-point-of-ownership architecture delivers best SLAs with cost savings.
• P2P Connectivity (Leased Circuit) Point-to-point leased circuit providing dedicated, high-speed, secure direct connectivity between business locations with media diversity options using RF and fiber for intra and inter-city deployments.
• Managed WiFi End-to-end managed wireless connectivity solution including internet bandwidth, WiFi gear, network security, authentication, and regulatory compliance for bank branches, offices, campuses, co-living, co-working spaces, and educational institutes.
• SD-WAN Software-defined wide area networking solution enabling multi-location enterprise connectivity through bandwidth aggregation across MPLS, broadband internet, 4G, and 5G with application-based prioritization and centralized security management.
• IoT (Internet of Things) PAN India 4G/5G-based wireless IoT connectivity solution providing secure managed MPLS/internet access to remote business entities, unmanned locations, and thin client applications across 750+ districts with rapid 7-10 day deployment; serves bank ATMs, rural banking, kiosks, smart metering, and e-surveillance use cases.
• Bizmail Enterprise-grade email hosting service providing professional domain-based email with ad-free mobile-friendly webmail, integrated calendar and contacts, spam protection, and hybrid configuration options supporting both on-premise and cloud setups; billed on annual subscription per mailbox basis.
• Home Broadband Residential broadband internet service delivered wirelessly across 25+ Indian cities covering 1 Mn+ homes with 250,000+ active subscribers; offered on monthly subscription with affordable pricing, fair usage policy, self-service portal and MyTikona mobile app for bill payment and account management.

Quantifiable outcome

• DIY-IVR reduces efforts and time for customer and agent by more than 70%
• +3 more outcomes

Named customers6 records

Segments7 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• ICICI Bank LimitedminorChannel Partner/ Reseller/ DistributorICICI Bank provides cheque/demand draft drop box facilities (5000 ATMs) for Tikona subscribers to make bill payments. Cheques must be crossed and A/C payee in favour of 'Tikona Infinet Private Limited' with billing account number.

Scale indicators10 records

Recent moves6 records

Expansion highlights7 records

Broad incumbents

• Reliance Jio Infocomm: Largest Indian broadband and mobile operator with JioFiber and 5G FWA offerings, competing head-on with Tikona in residential broadband and increasingly in enterprise connectivity with significant capex advantages.
• Bharti Airtel: Incumbent telecom operator with nationwide broadband, enterprise and 5G FWA services. Directly competes with Tikona across both consumer broadband and enterprise segments, with a much larger sales footprint.
• Bharat Sanchar Nigam Limited (BSNL): Government-owned telecom operator providing broadband and enterprise connectivity across India, including rural and tier-2/3 markets where Tikona's IoT and enterprise offerings also compete.
• Vodafone Idea: Pan-India mobile and broadband operator with enterprise services. Competes with Tikona across both consumer broadband and enterprise connectivity, with broader network reach but constrained capex.

Direct peers

• Tata Communications: Pan-India and global enterprise connectivity, MPLS VPN, SD-WAN and NLD/internet backbone provider serving the same BFSI, GCC and large enterprise customer base as Tikona. Most direct competitor for multi-location enterprise RFPs and a benchmark for NLD-licensed carriers.
• Sify Technologies: Indian enterprise-focused ISP and data centre operator offering MPLS VPN, SD-WAN, cloud and managed services. Closely comparable business model and target verticals (BFSI, manufacturing, GCC) to Tikona's enterprise portfolio.
• Hathway Cable & Datacom: Indian broadband ISP delivering cable and fiber broadband to residential customers across multiple cities. Directly comparable home broadband product and overlapping 25+ city footprint with Tikona.
• Spectra (previously Spectranet): Enterprise and SME-focused broadband ISP offering fiber leased lines and managed connectivity across Indian metros. Comparable enterprise broadband positioning and target customer profile.
• ACT Fibernet (Atria Convergence Technologies): Pure-play fiber-to-the-home ISP operating across major Indian cities with a similar residential broadband model to Tikona's home broadband business. Comparable technology (FTTH) and city-by-city competitive overlap.

Regional players

• Tata Teleservices (TTSL) / Tata Communications Collaboration Services: Indian enterprise and SME connectivity provider with strong enterprise heritage, overlapping BFSI and GCC verticals. Closely comparable enterprise services portfolio to Tikona's MPLS and SD-WAN offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/tikonatdn
• Facebookfacebook.com/timeline
• LinkedInlinkedin.com/company/tikona-digital-networks-pvt.-ltd.

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds2 records

Investors5 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tikona Infinet Limited