Hellenic Electricity Distribution Network Operator
HEDNO is Greece's regulated electricity distribution network operator and subsidiary of Public Power Corporation, serving 7.5 million consumers nationwide under EU energy directives. It manages smart meter deployment, fiber network rollout, and digital customer services supporting renewable integration and grid modernization.
- Company typePrivate
- Founded2011
- HeadquartersAthens, Greece
- Headcount5,001–10,000
- GTM typeB2C
- OfferingServices
What Hellenic Electricity Distribution Network Operator does
HEDNO (Hellenic Electricity Distribution Network Operator S.A.) is Greece's sole regulated electricity distribution network operator, established in 2011 under Greek Law 4001/2011 in compliance with EU Directive 2009/72/EC as a subsidiary of Public Power Corporation S.A. (PPC). The company operates and maintains the Hellenic Electricity Distribution Network serving approximately 7.5 million electricity consumers across Greece including non-interconnected islands, holding a legal monopoly on electricity distribution infrastructure. With 5,001-10,000 employees headquartered in Athens, HEDNO manages the physical medium- and low-voltage grid, meter operations, fault management, and network connections for residential, commercial, industrial, renewable energy, and EV charging customers.
The company's core technology stack includes smart metering infrastructure (3.12 million deployed units as part of a €546 million modernization program), a national fiber network rollout, and digital customer service platforms. Notable products include the My DEDDIE mobile application for fault reporting and meter reading, the myΔΕΔΔΗΕ Services portal for fully digital low voltage connection requests with TaxisNet government authentication and Microsoft Teams video support, and specialized portals for renewable energy station connections, electricity storage applications, and electromobility infrastructure. HEDNO also operates the ORAMA platform for job applications and integrates with EU research initiatives on smart grid integration and demand management. As a GDPR-compliant state-owned enterprise, the company is undergoing a documented strategic digital transformation program.
HEDNO's business model is built on regulated network access charges paid by electricity suppliers and consumers for use of the distribution network, supplemented by emerging digital services revenue from fiber/telecommunications infrastructure. The go-to-market motion is direct-to-consumer through physical grid infrastructure complemented by digital self-service channels. Customer segments span residential households, commercial and industrial facilities, renewable energy producers requiring grid connections, and EV charging operators. Key capital partners include the European Investment Bank (€150 million loan, November 2023) and the EU Recovery and Resilience Facility (€273 million), supporting grid modernization aligned with EU decarbonization targets and the energy transition away from lignite toward natural gas and renewables.
Hellenic Electricity Distribution Network Operator firmographics
Firmographics- Name
- Hellenic Electricity Distribution Network Operator
- Legal name
- Hellenic Electricity Distribution Network Operator S.A.
- Website
- https://deddie.gr
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- HEDNO is Greece's regulated electricity distribution network operator and subsidiary of Public Power Corporation, serving 7.5 million consumers nationwide under EU energy directives. It manages smart meter deployment, fiber network rollout, and digital customer services supporting renewable integration and grid modernization.
- Ownership category
- akta.pro rank
Hellenic Electricity Distribution Network Operator industry classification
Industry- Product category
- Electricity Distribution Services
- NAICS
- Electric Power Distribution (221122), Electric Power Transmission, Control, and Distribution (22112)
- SIC
- Electric Services (4911)
- akta.pro primary industry
- Electric Distribution System Owners (Wires-Only Companies) (EUADABAI)
Keywords
Where Hellenic Electricity Distribution Network Operator is headquartered
LocationHeadquarters
- HQ city
- Athens
- HQ country
- Greece
- HQ region
- Europe
Offices2 records
Markets served
Hellenic Electricity Distribution Network Operator business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Infrastructure, Personnel, Technology or R&D, Operations, Supply Chain
Revenue model
- Electricity Distribution Services: As Greece's regulated distribution network operator, HEDNO generates revenue through regulated grid access charges paid by electricity suppliers and consumers for use of the distribution network. The company is shifting away from lignite-fired power plants toward natural gas and renewables in line with EU decarbonization targets.
- Smart Metering and Digital Services: Revenue streams from new digital infrastructure including fiber networks and smart metering systems, supporting telecommunications and data services alongside traditional electricity distribution.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Standard Electricity Distribution Tariffs |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels5 records
Hellenic Electricity Distribution Network Operator product offering
Product offeringCore offering
HEDNO operates Greece's regulated electricity distribution network as the sole designated operator, providing grid access to approximately 7.5 million consumers nationwide including non-interconnected islands. The company is deploying 3.12 million smart meters and rolling out fiber networks as part of a €546 million modernization program to support renewable integration, electromobility, and digital customer services.
Product overview
HEDNO operates as Greece's electricity distribution network operator managing a national infrastructure network. The product portfolio consists of digital customer-facing services built around a core metering and distribution infrastructure. Key digital products include the My DEDDIE App (mobile fault reporting and meter reading), the My DEDDIE Services portal (digital low voltage connection requests with TaxisNet authentication and Microsoft Teams video support), and the ORAMA platform (job applications). The infrastructure includes smart meter deployment (3.12 million units), fiber network expansion, electromobility charging infrastructure support, renewable energy station management, and electricity storage services. The company is undergoing strategic digital transformation including fiber rollout alongside traditional grid operations.
Differentiator
Problem solved
Functional benefit
Brands
- My DEDDIE App: Mobile application for customers to report faults, track power outages, manage service requests, and monitor electricity consumption.
- myΔΕΔΔΗΕ Services
Products and services
- My DEDDIE App
Quantifiable outcome
- 3.12 million smart meters deployed across Greece
- +3 more outcomes
Companies that use Hellenic Electricity Distribution Network Operator
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles4 records
Hellenic Electricity Distribution Network Operator technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
Feature4 records
Hellenic Electricity Distribution Network Operator partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and supporting.
- Public Power Corporation S.A. (PPC/DEI)corePublic Power Corporation S.A., Greece's largest integrated utility, is deepening its investment program through subsidiary HEDNO. HEDNO is rolling out a national fiber network alongside grid upgrades to support renewable integration, smart metering, and digital infrastructure as part of the parent's strategic energy transition initiatives.
- University of Western MacedoniasupportingHEDNO partnered with the University of Western Macedonia for a vocational master's program 'Modern Electricity Distribution Networks' (3rd Cycle). This academic partnership supports workforce development and research in contemporary distribution network technologies.
- Microsoft (Teams Platform)supportingHEDNO uses Microsoft Teams platform for video call customer support appointments, enabling remote personalized assistance for ongoing service requests through the myHEDNO services environment.
Scale indicators6 records
Recent moves6 records
Expansion highlights6 records
Hellenic Electricity Distribution Network Operator competitors and assessment
Company assessmentDirect peers
- e-distribuzione: Enel's Italian distribution system operator. It is the closest direct peer: a large, regulated monopoly DSO that has executed one of Europe's most ambitious smart meter rollouts and operates fiber alongside its grid, similar to HEDNO's strategy.
- E-Redes (EDP Distribuição): EDP's Portuguese DSO, serving the Portuguese mainland distribution network. Comparable to HEDNO as a Southern European wires-only operator executing smart meter deployment and renewable integration under EU regulation.
- i-DE (Iberdrola Distribución): Iberdrola's Spanish distribution subsidiary. Comparable as a large European DSO with deep smart grid investments, fiber rollout (through Iberdrola's telecom activities), and high renewable integration.
- National Grid Electricity Distribution: National Grid's UK distribution business (formerly Western Power Distribution). Comparable as a regulated monopoly DSO executing large-scale smart meter rollouts and grid modernization in a liberalized EU-style market framework.
Broad incumbents
- E.ON Netz: German DSO and part of E.ON's integrated energy portfolio. Comparable as a major European DSO pursuing smart grid, fiber, and renewable integration investments, though operating within a broader retail and generation portfolio.
- Enel S.p.A. Parent of e-distribuzione and one of Europe's largest integrated utilities. Comparable for benchmarking capital allocation, smart grid strategy, and fiber-adjacent revenue diversification, though Enel spans generation, distribution, and retail.
- Iberdrola S.A. Spanish integrated utility with a large DSO footprint (i-DE) and growing renewables portfolio. Comparable as a benchmark for regulated DSO returns, fiber monetization, and renewable-grid integration strategy.
- Public Power Corporation S.A. (PPC): HEDNO's parent company and Greece's largest integrated utility. Comparable as the parent entity in a vertically integrated structure spanning generation, supply, and distribution, providing a corporate-level read on Greek energy market dynamics.
Regional players
- ADMIE (IPTO): Greek transmission system operator, the TSO counterpart to HEDNO's DSO role. Comparable as a Greek regulated network operator with similar EU-driven regulatory framework, capex pipeline, and digital transformation agenda, although operating at the transmission level.
Others
- Schneider Electric: Global energy management and grid automation vendor. Comparable as a technology partner and supplier for HEDNO's smart meter, substation automation, and grid digitalization programs, providing a useful proxy for the cost and capability trajectory of the equipment HEDNO is deploying.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Hellenic Electricity Distribution Network Operator social profiles
Digital presenceHellenic Electricity Distribution Network Operator compliance and trust
Trust signalCompliance1 record
Hellenic Electricity Distribution Network Operator financial estimates
Financial estimateRevenue estimate
Valuation estimate
Hellenic Electricity Distribution Network Operator leadership team
Management profileNumber of profiles
Profiles1 record
Hellenic Electricity Distribution Network Operator funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Hellenic Electricity Distribution Network Operator M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Hellenic Electricity Distribution Network Operator
What does Hellenic Electricity Distribution Network Operator do?
HEDNO operates Greece's regulated electricity distribution network as the sole designated operator, providing grid access to approximately 7.5 million consumers nationwide including non-interconnected islands. The company is deploying 3.12 million smart meters and rolling out fiber networks as part of a €546 million modernization program to support renewable integration, electromobility, and digital customer services.
Is Hellenic Electricity Distribution Network Operator a public or private company?
Hellenic Electricity Distribution Network Operator is a private company. It is classified as state government owned and is currently operating.
When was Hellenic Electricity Distribution Network Operator founded?
Hellenic Electricity Distribution Network Operator was founded in 2011. It employs 5,001 to 10,000 people.
Where is Hellenic Electricity Distribution Network Operator based?
Hellenic Electricity Distribution Network Operator is headquartered in Athens, Greece, in the Europe region.
How does Hellenic Electricity Distribution Network Operator make money?
Two revenue lines are on record. Electricity Distribution Services are the primary driver. The others are smart Metering and Digital Services.
Who are Hellenic Electricity Distribution Network Operator's main competitors?
Direct peers on record are e-distribuzione, E-Redes (EDP Distribuição), i-DE (Iberdrola Distribución) and National Grid Electricity Distribution. Broad incumbents are E.ON Netz, Enel S.p.A., Iberdrola S.A. and Public Power Corporation S.A. (PPC). ADMIE (IPTO) is listed as a regional player. Schneider Electric is listed as an others.
Does Hellenic Electricity Distribution Network Operator have an API?
No public API is recorded for Hellenic Electricity Distribution Network Operator.
What industry is Hellenic Electricity Distribution Network Operator in?
Hellenic Electricity Distribution Network Operator's product category is Electricity Distribution Services. Its primary akta.pro industry code is EUADABAI, Electric Distribution System Owners (Wires-Only Companies). Its NAICS code is 221122 and its SIC code is 4911.