Visiba Care

What Visiba Care does

Visiba is a Swedish SaaS company founded in 2014 and headquartered in Gothenburg, operating across Sweden, the UK, Norway, and Finland with a workforce of approximately 40–100 employees. The company sells a dual-product digital healthcare platform to public and private healthcare providers: Visiba Triage, an AI-powered clinical decision-support and patient-routing tool that automates history-taking, generates probability-scored differential diagnoses from text and image inputs, performs urgency assessment, and routes patients to appropriate points of care; and Visiba Care, a digital care platform for secure messaging, appointment booking, and video consultations across primary care, mental health, dental, and allied health settings. Visiba Triage is CE-marked as a Class IIa Medical Device under EU MDR and the company holds ISO 27001 and ISO 13485 certifications, underscoring its regulatory positioning in clinical AI.

The underlying technology stack combines NLP for symptom processing, computer vision for patient-submitted image analysis, and automated care-navigation logic built around clinician-validated feedback loops. Visiba operates an in-house Head of AI function and a bench of medical specialists and physicians (including NHS doctors and Topol Digital Health Fellows) who validate AI outputs against reference sources such as NHS 111, 1177, Medibas, and RGS web. An Embassy API and developer documentation are published, indicating platform extensibility.

Visiba monetises via enterprise SaaS subscriptions priced on a quote basis, distributed primarily through direct enterprise field sales teams in Sweden, the UK, and Norway, supplemented by channel partnerships — most notably Flowmedik for Finland and Leyr for healthcare system integration. The company has accumulated disclosed funding of approximately $19M across rounds in 2018, 2019, and 2020, with Swedbank Robur and CNI as lead investors in the 2020 round. Named enterprise customers include NHS 111, London Community Healthcare, Pihlajalinna, Capio, Aleris, and multiple Swedish regional authorities and municipalities. Visiba Triage is part of NHS England's roadmap for innovating first contact through the NHS App.

Name

Visiba Care

Legal name

Visiba Group AB

Website

https://visibacare.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

51–100 employees

Short description

Visiba is a Swedish SaaS company that sells Visiba Triage, an AI-powered CE-marked clinical decision-support tool, and Visiba Care, a digital care platform for video consultations and secure messaging, to public and private healthcare providers across Sweden, the UK, Norway, and Finland.

Ownership category

akta.pro rank

Product category

Digital Healthcare Triage and Virtual Care Software

NAICS

Ambulatory Health Care Services (621)

SIC

Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

AI Triage & Clinical Decision Support (CDS) Platforms (HLALAJAD)

akta.pro secondary industries

Virtual Urgent Care & Triage Platforms (HLALABAB), Diagnostic & Triage Decision Support (HLACAGAA)

Keywords

• Digital healthcare platform
• AI clinical triage
• Virtual care software
• Healthcare SaaS solutions
• Remote patient consultations

Headquarters

HQ city

Mölndal

HQ country

Sweden

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Platform Subscriptions: Subscription-based SaaS model for healthcare providers accessing the Visiba Care platform and Visiba Triage solutions. Pricing likely based on usage volume, number of providers, or patient interactions.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

Visiba Care provides two core software products for healthcare organisations: Visiba Triage, an AI-powered clinical decision-support and triage tool that automates patient history-taking, generates suggested diagnoses with urgency scoring, and routes patients to the right point of care; and Visiba Care, a digital care platform enabling secure messaging, appointment booking, and video consultations between patients and healthcare providers. Both products are sold as enterprise SaaS to providers including NHS services, regional health authorities, GP networks, and private healthcare operators across Sweden, the UK, Norway, and Finland.

Product overview

Visiba offers a dual-product portfolio consisting of Visiba Triage (AI-enabled triage and clinical decision-support) and Visiba Care (digital care platform). Visiba Triage provides AI-powered patient history-taking, clinical decision support with suggested diagnoses and images, urgency assessment, and automated care navigation. Visiba Care is the core digital care platform offering secure messaging, video consultations, and appointment management. These products are designed to work together: Visiba Triage routes patients to appropriate care while Visiba Care enables ongoing care delivery through the healthcare provider relationship.

Differentiator

Problem solved

Functional benefit

Brands

• Visiba Care: Leading digital care platform enabling simple, secure, and effective interactions between patients and healthcare providers through secure messaging, appointment booking, and video consultations.
• Visiba Triage

Products and services

• Visiba Triage AI-powered triage and clinical decision-support tool that automates patient history-taking, provides suggested diagnoses with images and probability scores, performs urgency assessment, and routes patients to the most appropriate point of care. CE-marked as a Class IIa Medical Device under EU MDR. Built for healthcare providers such as NHS urgent care, primary care networks, regional health authorities, and private healthcare operators.
• Visiba Care Cloud-based digital care platform enabling secure text messaging, appointment booking and management, and video consultations between patients and healthcare providers, accessible via app or desktop. Used across primary care, mental health, dental care, and other healthcare sectors by enterprise healthcare providers.

Quantifiable outcome

• 200% revenue growth during 2020 pandemic while team grew by 50%
• +2 more outcomes

Named customers16 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature5 records

Partnerships

Three partnerships are on record, tiered core and minor.

• FlowmedikcoreChannel Partner/ Reseller/ DistributorStrategic partnership with Flowmedik, a leading supplier of digital solutions to both public and private sectors in Finland. Flowmedik enables Visiba to expand into new services and scale services across the Finnish market. Pihlajalinna, one of Finland's largest private healthcare providers, is a key customer served through this partnership.
• LeyrcoreTechnology or IntegrationHealthcare integration partnership aimed at transforming the future of healthcare integration. The partnership focuses on enabling seamless data exchange and interoperability between healthcare systems.
• Hardian HealthminorStrategic or Co-development PartnerCo-produced 'A Buyer's Guide to AI-Triage Devices' - a guide for evaluating AI-triage medical devices in the EU and UK, focusing on compliance, safety, and effective procurement practices.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Ada Health: AI-powered symptom assessment and triage platform deployed across health systems and insurers globally. Directly comparable to Visiba Triage as a CE-marked AI clinical decision-support and triage product targeting providers and payers.
• Infermedica: AI-driven symptom checker and patient triage platform used by insurers, health systems, and telehealth providers. Closely comparable to Visiba Triage on AI-guided triage, history-taking, and care navigation functionality.
• eConsult Health: UK-based provider of online triage and consultation tools widely deployed across NHS primary and urgent care. Directly comparable to Visiba Triage for NHS-facing triage and to Visiba Care for digital consultations.
• Kry (Livi): Leading European telehealth platform offering video consultations and digital triage across Sweden, UK, Norway, France, and Germany. Comparable to Visiba as a Nordic-originated provider-integrated virtual care platform with growing UK presence.
• Doctor Care Anywhere: UK-listed telehealth and virtual care provider serving NHS and private patients with video consultations and digital triage. Comparable as a UK virtual care platform targeting both public and private healthcare buyers.
• Push Doctor: UK-based digital health platform offering video GP consultations and online triage to NHS and private patients. Comparable to Visiba Care on virtual consultation functionality and UK provider-focused GTM.
• Zava: European online doctor and digital triage service operating across the UK, Germany, France, and Ireland. Comparable to Visiba as a multi-country European telehealth provider using AI-assisted triage and remote consultations.

Broad incumbents

• AccuRx: UK primary-care communication and patient messaging platform deeply embedded across NHS GP practices. Comparable as a UK healthcare SaaS incumbent serving similar provider segments, though focused on messaging rather than triage.
• Doctolib: European leader in online appointment booking, telehealth, and patient communication across France, Germany, Italy, and the UK. Comparable as a large-scale European telehealth and patient-routing platform with overlapping provider and patient workflows.

Emerging players

• Medvivo: UK urgent care and NHS 111 service provider with digital triage capabilities. Comparable as a UK urgent-care-focused deployment partner for triage and routing workflows similar to Visiba Triage's NHS 111 use case.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks4 records

Key highlights6 records

Customer concentration

• Xx.com/visibacare
• Facebookfacebook.com/visibacare
• LinkedInlinkedin.com/company/visibacare
• Instagraminstagram.com/teamvisiba

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries1 record

Funding overview

Funding rounds3 records

Investors5 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Visiba Care