OnCall Health
OnCall Health operates OnCall Virtual Care, a telehealth and client engagement platform within Qualifacts' behavioral health EHR portfolio, delivering AI-powered clinical documentation, virtual visits, and integrated care management to 2,200+ behavioral health agencies across the United States.
- Company typePrivate
- Founded2016
- HeadquartersToronto, Canada
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What OnCall Health does
OnCall Health is a Toronto-based, privately held behavioral health technology company founded in 2016 that operates the OnCall Virtual Care telehealth and client engagement platform within Qualifacts' behavioral health EHR portfolio. Following its acquisition by Qualifacts, OnCall Health functions as both a standalone telehealth product (OnCall Virtual Care) and an integrated module across Qualifacts' broader platform, which also includes the Credible, CareLogic, InSync, and MethodOne EHR brands serving 2,200+ behavioral health agencies across the United States.
The company's core technology is a cloud-based electronic health record platform purpose-built for behavioral health, featuring AI-powered clinical documentation, an AI EHR assistant, AI-driven scheduling, a client portal, telehealth/virtual care, ePrescribing for controlled substances, measurement-based care tools, and a MAT/MOUD module with ASAM criteria support. The Qualifacts iQ AI suite is embedded directly into clinical and administrative workflows, and the platform exposes standards-based APIs alongside an expanding third-party marketplace (including integrations such as Inovalon for outcomes analytics). The platform is ONC-certified and addresses specific regulatory frameworks including CCBHC certification, DEA controlled-substance prescribing, and ASAM criteria.
OnCall Health generates revenue primarily through annual SaaS subscriptions priced on a quote-based enterprise model (tailored to organization size, service lines, and modules), supplemented by professional services (implementation, training, integration, enhanced support) and managed revenue cycle management services. Go-to-market is a direct consultative enterprise sales motion with demo-based engagement, segmented vertically across mental health providers, addiction treatment, CCBHCs, IDD/autism, health & human services, and solo/small practices. Customers span government agencies (e.g., Eastern Shore CSB), nonprofit/NGOs (e.g., Highland Rivers, Avita Community Partners), healthcare providers (e.g., CHE, CenterPointe), and mid-market practices (e.g., KindMind Counseling). Distribution is domestic U.S. only, with marketing executed through content resources, On24-hosted webinars, organic social, and a book-a-demo demand capture funnel.
OnCall Health firmographics
Firmographics- Name
- OnCall Health
- Website
- https://oncallhealth.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- OnCall Health operates OnCall Virtual Care, a telehealth and client engagement platform within Qualifacts' behavioral health EHR portfolio, delivering AI-powered clinical documentation, virtual visits, and integrated care management to 2,200+ behavioral health agencies across the United States.
- Ownership category
- akta.pro rank
OnCall Health industry classification
Industry- Product category
- Behavioral Health Telehealth Software
- NAICS
- Ambulatory Health Care Services (621)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Virtual Behavioral Health Integration Platforms (HLALABAE)
Keywords
Where OnCall Health is headquartered
LocationHeadquarters
- HQ city
- Toronto
- HQ country
- Canada
- HQ region
- North America
Markets served
OnCall Health business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- EHR Software Subscription: SaaS-based electronic health record software licensing model providing access to the OnCall platform, AI features, and ongoing updates. Organizations pay recurring subscription fees for platform access.
- Professional Services: Implementation, training, consulting, and support services including Customer Success Consulting & Training, Enhanced Support Services, and Integration Services.
- Revenue Cycle Management Services: Billing and revenue cycle management services provided as an add-on to core EHR platform.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Quote-based enterprise pricing |
Distribution channels1 record
Marketing channels4 records
OnCall Health product offering
Product offeringCore offering
OnCall Health develops telehealth and virtual care software for healthcare organizations. Operating as OnCall Virtual Care within Qualifacts' behavioral health EHR portfolio, the platform delivers remote client engagement, virtual visits, and client portal capabilities that enable behavioral health providers to deliver care outside traditional in-person settings.
Product overview
OnCall Health operates as a product under Qualifacts, a behavioral health EHR and data solutions company. The portfolio consists of multiple branded EHR platforms (Credible, CareLogic, InSync) plus OnCall Virtual Care for telehealth, supported by the Qualifacts iQ AI suite. Core offerings include AI-powered clinical documentation, telehealth/virtual care, ePrescribing, assessment tools, care management, treatment planning, therapy notes, and MAT/MOUD support. Administrative features encompass revenue cycle management, credentialing, analytics/reporting, and system administration. The platform is built for interoperability with standards-based APIs and an expanding marketplace of partner integrations. The AI suite (Qualifacts iQ) embeds AI directly into workflows for documentation automation, scheduling optimization, and clinical decision support. Qualifacts serves 2,200+ behavioral health agencies nationwide across diverse segments including CCBHC, mental health, addiction treatment, IDD/autism, and human services.
Differentiator
Problem solved
Functional benefit
Products and services
- OnCall Virtual Care Telehealth and virtual care solution that enables behavioral health providers to deliver remote client engagement, conduct virtual visits, and offer digital care delivery outside traditional in-person settings.
Quantifiable outcome
- Reduction in administrative burden for clinicians and administrators
- +2 more outcomes
Companies that use OnCall Health
Customer profileNamed customers10 records
Segments6 records
Ideal customer profiles2 records
OnCall Health technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability2 records
Feature7 records
OnCall Health partnerships and signals
Strategic signalScale indicators1 record
Recent moves6 records
Expansion highlights5 records
OnCall Health competitors and assessment
Company assessmentMarket position
Competitive moat6 records
Key risks6 records
Key highlights6 records
Customer concentration
OnCall Health social profiles
Digital presenceOnCall Health financial estimates
Financial estimateRevenue estimate
Valuation estimate
OnCall Health leadership team
Management profileNumber of profiles
Profiles2 records
OnCall Health funding detail
Funding detailFunding overview
Funding rounds4 records
Investors6 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
OnCall Health M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about OnCall Health
What does OnCall Health do?
OnCall Health develops telehealth and virtual care software for healthcare organizations. Operating as OnCall Virtual Care within Qualifacts' behavioral health EHR portfolio, the platform delivers remote client engagement, virtual visits, and client portal capabilities that enable behavioral health providers to deliver care outside traditional in-person settings.
Is OnCall Health a public or private company?
OnCall Health is a private company. It is classified as corporate owned and is currently operating.
When was OnCall Health founded?
OnCall Health was founded in 2016. It employs 51 to 100 people.
Where is OnCall Health based?
OnCall Health is headquartered in Toronto, Canada, in the North America region.
How does OnCall Health make money?
Three revenue lines are on record. EHR Software Subscription is the primary driver. The others are professional Services and revenue Cycle Management Services.
Does OnCall Health have an API?
No public API is recorded for OnCall Health.
What industry is OnCall Health in?
OnCall Health's product category is Behavioral Health Telehealth Software. Its primary akta.pro industry code is HLALABAE, Virtual Behavioral Health Integration Platforms. Its NAICS code is 621 and its SIC code is 7372.