The MetroHealth System
- Company typePublic
- Founded1837
- HeadquartersCleveland, United States
- Headcount5,001–10,000
- GTM typeB2C
- OfferingServices
The MetroHealth System firmographics
Firmographics- Name
- The MetroHealth System
- Legal name
- The MetroHealth System
- Website
- https://metrohealth.org
- Company type
- Public
- Founded year
- 1837
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Ownership category
- akta.pro rank
The MetroHealth System industry classification
Industry- Product category
- Public Hospital Healthcare Services
- NAICS
- Ambulatory Health Care Services (621), Nursing and Residential Care Facilities (623), Home Health Care Services (62161), Outpatient Mental Health and Substance Abuse Centers (621420)
- SIC
- Services-Hospitals (8060), Services-General Medical & Surgical Hospitals, Nec (8062), Services-Home Health Care Services (8082)
- akta.pro primary industry
- Primary Care for Underserved Populations (e.g., migrant, homeless, refugee clinics) (HLAFAGAN)
- akta.pro secondary industries
- Primary Care & General Medicine Virtual Care (HLALAAAA), Integrated Physical-Behavioral-Social Care (Whole-Person) Medicaid Plans (HLAEAEAI), Home-Based Chronic Disease Management (Skilled) (HLADAFAL)
Keywords
Where The MetroHealth System is headquartered
LocationHeadquarters
- HQ city
- Cleveland
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
The MetroHealth System business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales
Revenue model
- Healthcare Services Revenue: Fee-for-service healthcare delivery including primary care, specialty care, emergency care, urgent care, and virtual care services. Revenue generated through insurance reimbursement from Medicare, Medicaid, and commercial payers, as well as direct patient payments.
- Insurance and Payer Contracts: Negotiated rates with multiple insurance providers including Aetna, BCBS, Cigna, Humana, Medical Mutual, UnitedHealthcare, Molina Healthcare, and government programs including Tricare/VA.
- Financial Assistance Programs: MetroHealth provides care regardless of ability to pay with financial aid policy offering 65% off facility standard gross charges for eligible patients.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Standard Gross Charges |
| Other | Pay-as-you-go | Financial Assistance Discount |
| Subscription | Pay-as-you-go | Insurance-Negotiated Rates |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
The MetroHealth System product offering
Product offeringCore offering
The MetroHealth System delivers comprehensive inpatient and outpatient healthcare services across four hospital and medical center locations in Northeast Ohio, including primary care, specialty care, emergency and trauma services (Level I Adult and Level II Pediatric Trauma Center), cancer care, heart and vascular care, rehabilitation, weight management, burn care, and pharmacy services. It supplements in-person care with same-day, weekend, and scheduled virtual visits, the Epic-based MyChart patient portal, and the Ovatient Compass virtual-first care platform co-developed with MUSC Health for rural communities and health system partners. Care is provided regardless of ability to pay, supported by a financial assistance program offering 65% off standard gross charges for eligible patients.
Product overview
The MetroHealth System is a major healthcare provider in Northeast Ohio operating a multi-location hospital system (Main Campus, Cleveland Heights Medical Center, Old Brooklyn Medical Center, Parma Medical Center) with a comprehensive range of medical services. Its technology offerings include the Epic MyChart patient portal for medical records and scheduling, the Ovatient Compass virtual-first care platform (co-developed with MUSC Health) built on Epic EMR, and a partnership with Pieces Technologies for AI-powered clinical documentation automation. The system provides primary care, specialty care, emergency/trauma services, cancer care, heart and vascular care, rehabilitation, weight management, burn care, and pharmacy services across its facilities. Community health initiatives include the Be SimplyWell health education platform and the Institute for H.O.P.E. addressing social determinants of health.
Differentiator
Problem solved
Functional benefit
Products and services
- MyChart Patient Portal Online patient portal that enables patients to access medical records, view test results, schedule appointments, communicate with providers, request prescription refills, and pay bills online. Built on the Epic platform.
- Ovatient Compass Virtual-First Care Platform Virtual-first comprehensive digital health platform built on Epic EMR with tiered deployment options including Compass Core for patient-centered medical homes and Compass Connect for employer and payer markets. Designed to expand telehealth access for rural communities and integrated with in-person care coordination.
- MetroHealth Primary Care Comprehensive primary care services including well visits, preventive screenings, chronic illness management, and specialty referrals, available via in-person, same-day, weekend, and scheduled virtual appointments.
- MetroHealth Specialty Care Specialty medical services for patients with critical illnesses, complex chronic conditions, and those requiring specialized procedures and monitoring across multiple medical disciplines.
- MetroHealth Express Care (Urgent Care) Walk-in urgent care services for non-emergency medical needs, with virtual urgent care options for remote consultations.
- MetroHealth Emergency Care Emergency medical services at Cleveland's premier Level I Adult Trauma Center and Level II Pediatric Trauma Center, treating all types of medical emergencies for adults and pediatric patients.
- MetroHealth Cancer Care Comprehensive cancer treatment services, including the Comprehensive Breast Program accredited by the National Accreditation Program for Breast Centers and a Commission on Cancer certified cancer program.
- MetroHealth Heart and Vascular Center Cardiac care services including cardiac medical intervention, cardiac rhythm, and cardiac surgery programs. Holds Aetna Institute of Quality designations across cardiac programs.
- MetroHealth Rehabilitation Institute Rehabilitation services for patients recovering from complex conditions such as stroke, traumatic brain injury, and traumatic spinal cord injury. Ranked among the nation's best by U.S. News & World Report.
- MetroHealth Weight Management Bariatric surgery and weight management program, first in Ohio to receive Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program (MBSAQIP) Comprehensive Center with Obesity Medicine Qualifications certification.
- MetroHealth Comprehensive Burn Care Center Adult and pediatric burn care center reverified by the American Burn Association and American College of Surgeons Committee on Trauma. The only Ohio hospital with both adult and pediatric trauma and Burn Center verification.
- MetroHealth Pharmacy Services Outpatient pharmacy services available across MetroHealth locations including Parma Medical Center, providing prescription dispensing and pharmacist consultations.
- Be SimplyWell Community health education platform providing health tips, videos, events, and newsletters created by MetroHealth providers to help community members take steps toward better health.
- MetroHealth Institute for H.O.P.E. Institute addressing social determinants of health with community education and high-impact research, including the Food as Medicine program that helps patients facing food insecurity.
- My Cost Estimator Price estimator tool compliant with CMS rules that enables patients to review estimates of out-of-pocket expenses for scheduled or anticipated services through the MyChart guest estimates portal.
- Pieces AI Clinical Workflow Platform AI-powered clinical workflow platform that automates progress notes, discharge summaries, and utilization-management reviews, integrated with MetroHealth's electronic health record system. Reports indicate physicians save 40-50 minutes daily and case managers approximately 60 minutes daily.
Quantifiable outcome
- Physicians save 40-50 minutes daily using Pieces AI platform
- +3 more outcomes
Companies that use The MetroHealth System
Customer profileNamed customers2 records
Segments4 records
Ideal customer profiles4 records
The MetroHealth System technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability3 records
Feature4 records
The MetroHealth System partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- Pieces TechnologiescoreStrategic partnership to deploy AI-powered clinical workflow tools across MetroHealth's enterprise, integrating with existing electronic health record system. The Pieces AI platform automates progress notes, discharge summaries, and utilization-management reviews. Also partnering on NIH research contract for conversational AI in cancer patient care.
- MUSC HealthcoreCo-founding partner with The MetroHealth System in Ovatient, a non-profit virtual-first healthcare delivery company. Jointly launched the Compass platform to expand telehealth access for rural communities, integrating with Epic EMR system for seamless coordination between virtual and in-person care.
- Better Health PartnershipcoreFounding partner of Better Health Partnership initiative - an alliance of regional stakeholders committed to improving health and quality of care for Greater Cleveland residents with common chronic medical conditions.
- United Way 211minorService provider partner helping with health-related needs such as food, housing, social and mental health support as part of comprehensive patient care coordination.
- Epic SystemscoreEpic EMR system serves as the foundation for the Ovatient Compass platform and is integrated across MetroHealth's inpatient and outpatient settings for seamless care coordination.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
The MetroHealth System competitors and assessment
Company assessmentDirect peers
- Cleveland Clinic: Largest health system in Northeast Ohio and one of MetroHealth's most direct in-market competitors for tertiary care, specialty referrals, and commercial payer contracts. Operates the same integrated delivery model across the same geography.
- University Hospitals (Cleveland): Major Northeast Ohio academic health system that, like MetroHealth, is part of the four-system community benefit cohort and competes directly for primary, specialty, and trauma volume in Cuyahoga County.
- Summa Health: Regional non-profit health system in Northeast Ohio (Akron area) overlapping with MetroHealth's service area. Part of the same four-system community benefit investment cohort, providing comparable community-hospital services.
Broad incumbents
- Medical University of South Carolina (MUSC Health): Public academic health system and direct co-founding partner of Ovatient with MetroHealth. Comparable as a public, safety-net-adjacent academic system exploring virtual-first care delivery, though operating in a different geography.
- Atrium Health (Advocate Health): Large non-profit health system operating across multiple states with the same integrated delivery model as MetroHealth, including academic medicine, community hospitals, and value-based care initiatives. Comparable on scale and mission, though broader geographic reach.
- CommonSpirit Health: One of the largest non-profit health systems in the U.S., operating a mix of academic and community hospitals with significant safety-net populations. Comparable to MetroHealth in mission and service-mix diversity, though at much greater scale.
- Trinity Health: Large Catholic non-profit health system operating community hospitals and integrated delivery networks across multiple states. Comparable to MetroHealth on non-profit, community-mission orientation and multi-site operations.
- Henry Ford Health: Non-profit integrated health system in Michigan with comparable mix of academic tertiary care, community hospitals, and safety-net mission. Similar to MetroHealth in being a regional anchor system serving an urban population.
Regional players
- Corewell Health (formerly Spectrum Health): Large non-profit integrated health system in Michigan. Comparable to MetroHealth as a multi-hospital regional system with strong community-mission orientation, though operating in a different geography without direct market overlap.
- UC Health (Cincinnati): Ohio-based academic non-profit health system anchored by UC Medical Center. Comparable to MetroHealth as a public-mission academic delivery system in Ohio, providing similar trauma, specialty, and primary care services in a different metropolitan market.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks7 records
Key highlights7 records
Customer concentration
The MetroHealth System social profiles
Digital presenceThe MetroHealth System compliance and trust
Trust signalCompliance20 records
The MetroHealth System financial estimates
Financial estimateRevenue estimate
Valuation estimate
The MetroHealth System leadership team
Management profileNumber of profiles
Profiles7 records
The MetroHealth System subsidiaries and ownership
Company hierarchySubsidiaries3 records
The MetroHealth System funding detail
Funding detailFunding overview
Funding rounds3 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
The MetroHealth System M&A and investment
M&A and investmentM&A2 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about The MetroHealth System
What does The MetroHealth System do?
The MetroHealth System delivers comprehensive inpatient and outpatient healthcare services across four hospital and medical center locations in Northeast Ohio, including primary care, specialty care, emergency and trauma services (Level I Adult and Level II Pediatric Trauma Center), cancer care, heart and vascular care, rehabilitation, weight management, burn care, and pharmacy services. It supplements in-person care with same-day, weekend, and scheduled virtual visits, the Epic-based MyChart patient portal, and the Ovatient Compass virtual-first care platform co-developed with MUSC Health for rural communities and health system partners. Care is provided regardless of ability to pay, supported by a financial assistance program offering 65% off standard gross charges for eligible patients.
Is The MetroHealth System a public or private company?
The MetroHealth System is a public company. It is classified as state government owned and is currently operating.
When was The MetroHealth System founded?
The MetroHealth System was founded in 1837. It employs 5,001 to 10,000 people.
Where is The MetroHealth System based?
The MetroHealth System is headquartered in Cleveland, United States, in the North America region.
How does The MetroHealth System make money?
Three revenue lines are on record. Healthcare Services Revenue is the primary driver. The others are insurance and Payer Contracts and financial Assistance Programs.
Who are The MetroHealth System's main competitors?
Direct peers on record are Cleveland Clinic, University Hospitals (Cleveland) and Summa Health. Broad incumbents are Medical University of South Carolina (MUSC Health), Atrium Health (Advocate Health), CommonSpirit Health, Trinity Health and Henry Ford Health. Regional players are Corewell Health (formerly Spectrum Health) and UC Health (Cincinnati).
Does The MetroHealth System have an API?
No public API is recorded for The MetroHealth System.
What industry is The MetroHealth System in?
The MetroHealth System's product category is Public Hospital Healthcare Services. Its primary akta.pro industry code is HLAFAGAN, Primary Care for Underserved Populations (e.g., migrant, homeless, refugee clinics), with a secondary code of HLALAAAA, Primary Care & General Medicine Virtual Care. Its NAICS code is 621 and its SIC code is 8060.