Syntrio
Syntrio provides cloud-based ethics reporting hotlines and 1,000+ compliance training courses to more than 6,500 organizations worldwide, operating as a division of Mitratech following its January 2024 acquisition.
- Company typePrivate
- Founded1998
- HeadquartersDeerfield, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Syntrio does
Syntrio is a governance, risk, and compliance (GRC) and human resource solutions provider specializing in ethics reporting hotlines and compliance training. Founded in 1998 and headquartered in Deerfield, Illinois (with operations at 5 Revere Drive in Northbrook), the company serves more than 6,500 organizations worldwide across financial services, healthcare, higher education, government contractors, hospitality and retail, and manufacturing and industrial verticals. Notable customers include Chase, Chevron, GE, Mount Sinai, Chubb, the U.S. Department of State, Wayfair, Nomura, Berkshire Hathaway Energy, Waste Management, and the University of Texas Austin.
The company operates a cloud-based platform built around two product pillars. The first is the Syntrio Hotline, an anonymous ethics reporting service available in Standard and Enterprise tiers, providing 24/7 multilingual access in 140+ languages via web, phone, email, text, fax, mail, and a mobile app, paired with an integrated Case Management System for tracking and resolving employee relations matters. The second is a training business comprising more than 1,000 courses across seven libraries (Employment Law & Harassment, Ethics & Compliance, Diversity Equity & Inclusion with 500+ assets, Cybersecurity, Health & Safety, Business Skills, and Hotline Learning), authored by employment law attorneys and practitioners, supporting SCORM and AICC interoperability for LMS integration. The platform is hosted in Tier 3 data centers with 256-bit encryption, 24/7 intrusion protection, and SOC 2 Type II certification, and complies with SOX, GDPR, FCPA, UK Bribery Act, CCPA, AODA, HIPAA, and PCI DSS.
Syntrio pursues an enterprise field sales go-to-market with quote-based subscription pricing on annual and multi-year contracts, supported by dedicated customer success managers. The Mitratech acquisition of the hotline business in January 2024 positioned the company as a division within a larger GRC platform under the Mitratech Syntrio brand. Earlier in January 2024, Syntrio acquired ClearView Strategic Partners (ClearView Connects), extending its whistleblower hotline capability into the Canadian market under AODA requirements.
Syntrio firmographics
Firmographics- Name
- Syntrio
- Legal name
- Syntrio, Inc.
- Website
- https://syntrio.com
- Company type
- Private
- Founded year
- 1998
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Syntrio provides cloud-based ethics reporting hotlines and 1,000+ compliance training courses to more than 6,500 organizations worldwide, operating as a division of Mitratech following its January 2024 acquisition.
- Ownership category
- akta.pro rank
Syntrio industry classification
Industry- Product category
- Compliance Training & Ethics Hotline Software
- NAICS
- Software Publishers (5132), Human Resources Consulting Services (541612)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- HR Service Delivery & Employee Contact Centers (HR Helpdesk) (BPACAKAI)
- akta.pro secondary industries
- Core HR & HRIS (BPACAPAA), HRIS/HCM Managed Services & Support (BPAEAGAF)
Keywords
Where Syntrio is headquartered
LocationHeadquarters
- HQ city
- Deerfield
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Syntrio business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Ethics Hotline Services: Subscription-based ethics reporting hotline services offered in Standard and Enterprise tiers. Services include 24/7 anonymous reporting, case management, multilingual support, and dedicated customer success.
- Compliance Training Subscriptions: Annual or multi-year subscriptions for access to course libraries covering harassment prevention, ethics & compliance, DEI, cybersecurity, health & safety, and business skills. Pricing is quote-based for enterprise agreements.
- Learning Management System: LMS hosting services for organizations without existing learning management systems. Available as standalone platform or integrated with existing enterprise LMS via SCORM/AICC standards.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Hotline Standard - Most comprehensive compliance ethics hotline service for organizations requiring essential global hotline platform features. |
| Subscription | Multi-year contract | Hotline Enterprise - For organizations with complex reporting workflows, multiple subsidiaries, or advanced security needs. |
| Subscription | Annual | Training Course Library Access - Access to 1,000+ courses across seven libraries. |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
Syntrio product offering
Product offeringCore offering
Syntrio provides cloud-based ethics hotline services (Standard and Enterprise tiers) with 24/7 anonymous reporting in 140+ languages, a Case Management System for HR incident tracking, and over 1,000 compliance eLearning courses across seven libraries (Employment Law & Harassment, Ethics & Compliance, DEI, Cybersecurity, Health & Safety, Business Skills, and Hotline Learning) delivered via the Syntrio LMS or integrated into customer LMS platforms via SCORM/AICC. Sold as quote-based annual or multi-year subscriptions to enterprise organizations through direct field sales.
Product overview
Syntrio, a Mitratech company since January 2024, provides a unified compliance management platform combining anonymous ethics reporting hotlines, case management software, and comprehensive compliance training. The core offering includes Syntrio HOTLINE (Standard and Enterprise tiers) for anonymous incident reporting with 24/7 worldwide access in 140+ languages, paired with a Case Management System for tracking and resolving employee relations matters. The training portfolio spans over 1,000 courses across seven libraries: Employment Law & Harassment (including state-specific training for CA, CT, DE, IL, Chicago, ME, NY, WA), Ethics & Compliance (code of conduct, bribery, privacy/HIPAA), Diversity, Equity & Inclusion (500+ assets), Cybersecurity (PCI DSS, GDPR), Health & Safety (OSHA, DOT), Business Skills, and Hotline Learning. Courses support SCORM/AICC standards for LMS integration, available in foundation, microlearning, and ethical snapshot formats with English/Latin American Spanish and US 508 accessibility.
Differentiator
Problem solved
Functional benefit
Products and services
- Syntrio Hotline (Standard and Enterprise tiers) Cloud-based anonymous ethics reporting hotline for organizations requiring 24/7 multilingual employee ethics reporting. Standard tier covers essential global hotline features with follow-the-sun support, certified multilingual operators, real-time analytics, and SOX/GDPR/FCPA/UK Bribery Act compliance. Enterprise tier adds multiple reporting portals, complex organizational hierarchy support, unlimited flexfields, Microsoft Azure hosting, and advanced security for complex reporting workflows.
- Case Management System (CMS) HR case and incident management software that standardizes and automates HR processes for incident types ranging from harassment and discrimination to fraud and workplace safety, with two-way anonymous communications and analytics to support confidential investigation and resolution.
- Compliance Training Course Libraries Subscription-based catalog of 1,000+ eLearning compliance courses spanning Employment Law & Harassment (with state-specific training for CA, CT, DE, IL, Chicago, ME, NY, WA), Ethics & Compliance (code of conduct, bribery, AML, HIPAA, government contracting), DEI (500+ assets), Cybersecurity (phishing, PCI DSS, GDPR), Health & Safety (OSHA, EPA, DOT), Business Skills, and Hotline Learning, with SCORM/AICC delivery options.
- Learning Management System (LMS) Syntrio's cloud-hosted learning platform that delivers Syntrio courseware (and partner content) for organizations without an existing LMS, supporting SCORM/AICC standards, English and Latin American Spanish content, and US Section 508 accessibility compliance.
- Digital Suggestion Box Employee feedback and suggestion tool integrated with the ethics hotline for building trust and enabling greater employee engagement beyond formal incident reporting.
Quantifiable outcome
- 98% of customers award Syntrio services five stars
- +2 more outcomes
Companies that use Syntrio
Customer profileNamed customers16 records
Segments7 records
Ideal customer profiles5 records
Syntrio technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
Syntrio partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- MitratechcoreIn January 2024, Mitratech acquired Syntrio, integrating Syntrio's ethics hotline and compliance training offerings into Mitratech's broader GRC platform. Syntrio now operates as 'Mitratech Syntrio' with combined product portfolios. The acquisition positions Syntrio as a core component of Mitratech's governance, risk, and compliance solutions.
Scale indicators9 records
Recent moves6 records
Expansion highlights5 records
Syntrio competitors and assessment
Company assessmentDirect peers
- NAVEX Global: Largest direct competitor in ethics reporting hotlines and compliance training (EthicsPoint). Serves similar enterprise customers with comparable hotline + training + case management bundles.
- LRN: Ethics and compliance training provider focused on culture, code of conduct, and anti-bribery content. Competes directly with Syntrio's training libraries for enterprise buyers.
- Convercent (now part of NAVEX): Ethics and compliance cloud platform offering hotline, case management, and policy management. Highly comparable to Syntrio's hotline + CMS combination.
- EQS Group: European-headquartered compliance and ethics SaaS provider with whistleblower hotline and integrity-line offerings. Comparable product set and global enterprise go-to-market.
- WhistleBlower Security: Specialist in ethics and whistleblower hotlines for mid-market and enterprise. Closest direct peer to Syntrio's core hotline offering prior to broader training bundle.
- SAI Global (Compliance Division): Provides ethics and compliance training, learning management, and risk management solutions. Directly competes in compliance eLearning content libraries.
Broad incumbents
- Workiva: Broader GRC and reporting platform with compliance training adjacent capabilities. Larger and more diversified than Syntrio; competes for enterprise GRC wallet share.
- OneTrust: Large privacy, GRC, and ethics platform with training and ethics-line capabilities. Competes with Syntrio's enterprise training and hotline features at the high end.
- Diligent: Governance, risk, and compliance platform with ethics and compliance training modules. Comparable buyer (corporate governance/ethics buyers) and adjacent product functionality.
- Thomson Reuters (Regulatory Intelligence & Compliance Learning): Large regulatory and compliance provider offering compliance learning content alongside legal and risk products. Comparable regulated-industry customer base and training content.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Syntrio social profiles
Digital presenceSyntrio compliance and trust
Trust signalCompliance7 records
Syntrio financial estimates
Financial estimateRevenue estimate
Valuation estimate
Syntrio leadership team
Management profileNumber of profiles
Profiles9 records
Syntrio funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Syntrio M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Syntrio
What does Syntrio do?
Syntrio provides cloud-based ethics hotline services (Standard and Enterprise tiers) with 24/7 anonymous reporting in 140+ languages, a Case Management System for HR incident tracking, and over 1,000 compliance eLearning courses across seven libraries (Employment Law & Harassment, Ethics & Compliance, DEI, Cybersecurity, Health & Safety, Business Skills, and Hotline Learning) delivered via the Syntrio LMS or integrated into customer LMS platforms via SCORM/AICC. Sold as quote-based annual or multi-year subscriptions to enterprise organizations through direct field sales.
Is Syntrio a public or private company?
Syntrio is a private company. It is classified as corporate owned and is currently operating.
When was Syntrio founded?
Syntrio was founded in 1998. It employs 51 to 100 people.
Where is Syntrio based?
Syntrio is headquartered in Deerfield, United States, in the North America region.
How does Syntrio make money?
Three revenue lines are on record. Ethics Hotline Services are the primary driver. The others are compliance Training Subscriptions and learning Management System.
Who are Syntrio's main competitors?
Direct peers on record are NAVEX Global, LRN, Convercent (now part of NAVEX), EQS Group, WhistleBlower Security and SAI Global (Compliance Division). Broad incumbents are Workiva, OneTrust, Diligent and Thomson Reuters (Regulatory Intelligence & Compliance Learning).
Does Syntrio have an API?
No public API is recorded for Syntrio.
What industry is Syntrio in?
Syntrio's product category is Compliance Training & Ethics Hotline Software. Its primary akta.pro industry code is BPACAKAI, HR Service Delivery & Employee Contact Centers (HR Helpdesk), with a secondary code of BPACAPAA, Core HR & HRIS. Its NAICS code is 5132 and its SIC code is 7372.