Zeta

What Zeta does

Zeta is a private banking technology company founded in 2015 and headquartered in San Ramon, California, that provides a cloud-native, API-first omnistack platform for issuing credit cards, debit cards, prepaid cards, loans, and deposit products. The company is led by co-founders Bhavin Turakhia (CEO) and Ramki Gaddipati (CTO) and operates with 1,700+ employees globally, over 70% of whom are in technology roles, with significant engineering operations in India and a Middle East office. Its core platform, branded Tachyon, is composed of dozens of modules (including Ruby for revolving credit, Diamond for debit, Pearl for prepaid, Sapphire for deposits, and Emerald for installment loans) orchestrated by lifecycle management modules such as Aries, Aura, Athena, and Acropolis, all deployed as independent Kubernetes clusters with event-driven real-time processing.

The company monetizes through a multi-stream SaaS model including platform licensing subscriptions, transaction processing fees on payment volume, and professional services via Zeta Studios. Pricing is quote-based for enterprise clients on multi-year contracts, with the platform live in 7 countries and 25M+ cards issued. Supporting products include Neutrino (white-label digital experiences), Elena (conversational AI) and Selene (Gen AI customer support), Saturn (servicing and operations), Luminos (notifications and rewards), and Zeus (analytics). Distribution combines direct enterprise field sales targeting top-tier banks, white-label/OEM embedding for fintech and neobank deployments, and a strategic partnership with Mastercard aimed at issuing 30-40M cards and processing $60B in total payment value.

Zeta's customer base spans tier-one banks (HDFC Bank, FinWise Bancorp, Jenius Bank), enterprise benefits providers (Pluxee, formerly Sodexo), and fintechs (Sparrow Financial). The company has raised approximately $390M in cumulative funding, most recently a $50M Series D from Optum in February 2025 at a $2B valuation, and maintains comprehensive regulatory certifications including PCI DSS 4.0.1, ISO 27001, SOC 1/2 Type 2, ISO 27701, and ISO 22301.

Name

Zeta

Legal name

Zeta Services Inc.

Website

https://zeta.tech

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Zeta is a private banking technology company providing a cloud-native, API-first omnistack platform for card issuance, lending, deposits, and digital banking, serving banks, credit unions, and fintechs across 7 countries with 25M+ cards issued.

Ownership category

akta.pro rank

Product category

Core Banking Software

NAICS

Financial Transactions Processing, Reserve, and Clearinghouse Activities (522320), Computer Systems Design Services (541512)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro primary industry

Card Issuing & Program Management Platforms (BPAMAFAH)

akta.pro secondary industries

Customer Experience & Engagement (CRM, Support, Rewards, Loyalty) (FSAGAAAM), Tokenization, Network Vaults & Credential Management (FSAGABAF)

Keywords

• Cloud-native banking platform
• Card processing software
• Core banking technology
• Digital banking platform
• Banking-as-a-service

Headquarters

HQ city

San Ramon

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Platform Licensing: Subscription-based SaaS model providing cloud-native banking technology platform to financial institutions. Pricing based on transaction volume, accounts, or product modules deployed.
2. Transaction Processing Fees: Fees generated from processing credit card, debit card, and prepaid card transactions through the Tachyon platform.
3. Professional Services: Zeta Studios provides bespoke software development and consulting services for financial institutions including implementation, customization, and program management.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Zeta sells a cloud-native, API-first omnistack banking platform called Tachyon Processing that enables banks, credit unions, and fintechs to issue and process credit cards, debit cards, prepaid cards, commercial cards, loans, and deposit accounts on a single modular platform. The platform is complemented by Neutrino for white-labeled digital experiences, Elena/Selene for conversational AI, Saturn for servicing workflows, Luminos for customer engagement and rewards, and Zeus for analytics, with pre-integrated fulfillment and operations services.

Product overview

Zeta is a banking technology company offering a cloud-native, API-first omnistack platform called Tachyon Processing for banks and fintechs. The platform is modular, supporting credit cards (via Ruby), debit cards (Diamond), prepaid cards (Pearl), checking/savings accounts (Sapphire), installment loans (Emerald), and term deposits (Tropaz) — all orchestrated through core lifecycle management modules including Aries (customer), Aura (account), Athena (transaction switch), and Acropolis (payment instruments). Supporting platforms include Neutrino for digital card/loan/deposit experiences, Elena (conversational AI), Selene (Gen AI customer support agent), Saturn Support Center and Operations Center for servicing workflows, Luminos Notifications and Rewards for customer engagement, and Zeus Data Suite for analytics. Additional services include Card Operations Support, Fulfillment Services, and Zeta Studios bespoke software development. The company was founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, headquartered in San Ramon, California, and has raised $250M from SoftBank Vision Fund 2.

Differentiator

Problem solved

Functional benefit

Brands

• Tachyon: Omnistack processing platform for cards, loans and deposits
• Neutrino
• Elena
• Zeus Data Suite
• Luminos
• Saturn

Products and services

• Tachyon Processing Cloud-native omnistack processing platform supporting credit cards (Ruby), debit cards (Diamond), prepaid cards (Pearl), checking/savings (Sapphire), installment loans (Emerald), and term deposits (Tropaz). Composed of dozens of modules with hundreds of microservices deployed as independent Kubernetes clusters, event-driven real-time architecture, and 100% API coverage enabling headless operations. Used by banks, credit unions, and fintechs to launch and operate card, loan, and deposit products.
• Neutrino Digital Experiences Ready-to-use platform for mobile and web apps providing lightning-fast digital card, loan, and deposit experiences. Supports white-labeled customizable apps, embeddable UI SDKs (iOS, Android, JS), embeddable headless SDKs, and APIs/events/collections for rapid digital experience development by banks and fintechs.
• Elena Conversational AI Suite Omnichannel natural language AI platform for retail banking customers. Elena delivers personalized, human-like conversational experiences across voice and chat channels using a conversation orchestration engine and foundation models for intent detection, code generation, and image recognition. Embeddable into mobile apps and contact center platforms (AWS Connect, Genesys, NICE).
• Selene (Gen AI Customer Support Agent) Gen AI-powered customer support agent for banks and fintechs, delivering personalized, human-like AI card support at scale. Built on Elena's conversational AI architecture and made available to financial institutions via Zeta's platform.
• Saturn Servicing Web interfaces for customer support and back office operations, comprising the Saturn Support Center (next-gen customer support toolchain for payment card operations with comprehensive search, granular customer views, role-based access control, audit logs, and contact center embeddability) and the Saturn Operations Center (BPMN/DMN-compliant workflow and rules engine for dispute operations, settlement, and account operations).
• Luminos Engagement Next-gen customer engagement suite comprising Luminos Notifications (omnichannel customer communication platform delivering real-time, personalized messages across SMS, email, push, letters, and in-app banners with 100+ pre-configured templates) and Luminos Rewards (fully configurable real-time rewards engine for credit, debit, commercial cards, deposits, and loans with configurable earn rules and multiple burn mechanisms).
• Zeus Data Suite Business intelligence and analytics platform providing real-time access to thousands of data points across account holders, accounts, cards, and transactions. Features a comprehensive report library (100+ reports), low-code report builder for custom extracts, and no-code integration platform (Quark Report Center) for data synchronization with external systems.
• Card Operations Support Omnichannel customer support and back office operations services for cards and financial products. Includes dedicated contact center (voice, chat, email), operations support for settlement, disputes, reconciliation, GL monitoring, and application processing. Pre-trained specialist teams deliver high NPS and SLAs on Zeta's stack.
• Fulfillment Services Pre-integrated fulfillment services spanning card printing (dispatch, tracking, same day/next day), scalable letter and statement printing (85 million sheets capacity), debit card payment gateway, and check lockbox services. Available out-of-the-box to significantly accelerate product launches.
• Zeta Studios Bespoke software development and consulting services for financial institutions. Offers three engagement models: Feature Film (long-gestation program development), Seasons (iterative product enhancements), and Daily Soap (maintenance and support). Translates a bank's product story into custom-built digital banking experiences.

Quantifiable outcome

• Cards in market: 25M+
• +4 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability9 records

Feature7 records

Partnerships

Three partnerships are on record, tiered major and core.

• Vera, Inc.majorStrategic or Co-development Partner · 14 April 2026FinWise Bancorp's partnership with Vera for unsecured credit card program was originated through Zeta's cloud-native processing platform. Vera's ecosystem built on Zeta's platform serves as Program Manager.
• FeaturespacemajorTechnology or Integration · 21 March 2023Partnership to deliver next-gen fraud detection to credit card issuers in the US market. Combines Zeta's credit card processing with Featurespace's enterprise fraud and financial crime prevention technology.
• MastercardcoreStrategic or Co-development Partner · 7 March 2022Five-year global strategic partnership to launch credit cards worldwide using Zeta's cloud-native processing platform. Partnership aims to issue 30-40 million debit and credit cards and handle $60 billion in total payment value. Emphasis on expanding in North America and India markets.

Scale indicators9 records

Recent moves9 records

Expansion highlights6 records

Broad incumbents

• FIS: Large incumbent financial technology vendor with broad card processing, core banking, and merchant solutions. Competes head-to-head with Zeta for bank modernization contracts (Zeta's own CCO Karla Booe is an FIS veteran).
• Fiserv: Incumbent financial services technology provider spanning card processing, core banking, and merchant acquiring. A direct competitor to Zeta across banks and credit unions, particularly in card processing.

Emerging players

• Thought Machine: Cloud-native core banking platform serving Tier-1 banks with modern deposit and account ledger technology. Comparable to Zeta's broader modernization play and Sapphire/Sapphire modules.
• Mambu: Cloud banking platform for loans, deposits, and accounts used by banks and fintechs globally. Comparable to Zeta's deposit and lending modules within the Tachyon omnistack.

Direct peers

• Finix: Payments infrastructure provider enabling businesses and software platforms to embed payments, including card processing and issuing. Adjacent comparable to Zeta's transaction processing and issuing capabilities.
• Lithic: Card-issuing API platform focused on fintechs and banks for credit, debit, and prepaid card programs. Directly comparable to Zeta's Acropolis and Ruby modules.
• Galileo Financial Technologies: Payment processing platform owned by SoFi providing card issuing, transaction processing, and digital banking infrastructure to fintechs and banks. Directly competes with Zeta in card processing and BaaS.
• Stripe Issuing: Card-issuing API from Stripe enabling fintechs and platforms to launch virtual and physical card programs. Competes with Zeta's Acropolis and Tachyon modules for fintech-led card programs.
• Highnote: Modern card-issuing and embedded payments platform targeting fintechs and banks with a unified processing, ledger, and APIs stack. Closely comparable to Zeta's Tachyon omnistack positioning.
• Marqeta: Public card-issuing and processing platform serving fintechs and banks with a modern, API-first stack. Most direct comparable to Zeta's Tachyon processing for credit, debit, and prepaid card programs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/zetasuite
• YouTubeyoutube.com/channel/UCMOe8J09SN-yq2z4eyq8EyQ
• LinkedInlinkedin.com/company/zetasuite
• Facebookfacebook.com/Zetasuite1

Compliance10 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Funding overview

Funding rounds4 records

Investors4 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Zeta