Lumeca Health

What Lumeca Health does

Lumeca Health Inc. is a Saskatchewan-headquartered, Canadian virtual care SaaS company that provides healthcare organizations, clinicians, and government health authorities with a unified platform for delivering care remotely. The company sells four core products: Lumeca Connect (a web and mobile virtual clinic platform for video, phone, and chat consultations with appointment scheduling, SOAP notes, and EMR integration), Lumeca Connect Pro (a white-labeled enterprise version with Find-A-Doc patient attachment functionality), Lumeca Go (an emergency and 811-services video collaboration tool with SMS-based video calls, GPS location sharing, and multi-participant meetings), and Lumeca Messages (a HIPAA/PIPEDA-compliant secure clinical messaging application for provider-to-provider communication). The platform integrates AI capabilities through partnerships with FirstHx (AI patient intake) and Aivida Scribble (AI scribe), validated in a NAIT CAMS clinical study to deliver a 23% physician efficiency gain.

The company operates a B2B SaaS model with multi-year enterprise and government contracts sold on a quote basis. Its primary customers are provincial health authorities and emergency services; the Government of Saskatchewan signed a CAD $4.8 million multi-year contract (RFP #0501, April 2022) to serve 1.2 million residents and 3,500+ clinicians. Lumeca also achieved Verified Solution Status under Ontario Health's Virtual Visit Verification program in January 2023, opening a second major Canadian market. Go-to-market is enterprise field sales and government procurement, supported by SOC 2 Type II, HIPAA, PHIPA, and PIPEDA compliance.

Lumeca was founded in 2018 and initially operated a consumer-facing virtual same-day access clinic during the COVID-19 pandemic before pivoting in 2022 to a pure SaaS model. The company is led by CEO Tom Douglass (previously COO from April 2021) and COO Jeff Peters, with COO-level SaaS government experience from Vivvo. The firm employs 11-50 staff across Canada and has received approximately CAD $800,000 in Canadian federal and Prairies Economic Development Canada grants, in addition to a 2019 accelerator engagement with Cultivator. No disclosed external equity funding or M&A activity exists in the source data.

Name

Lumeca Health

Legal name

Lumeca Health Inc.

Website

https://lumeca.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

Lumeca Health is a Saskatchewan-based SaaS company that provides a virtual care platform — video, phone, chat, AI-assisted documentation, and secure clinical messaging — to Canadian provincial health authorities, clinics, and emergency services, including the Government of Saskatchewan and Ontario Health.

Ownership category

akta.pro rank

Product category

Virtual Care / Telehealth Software

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)

akta.pro secondary industries

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ), EHR/EMR Integration & Interoperability Middleware (HL7/FHIR) (HLALAKAD), Enterprise Integration Engines & Interface Management (HL7 v2/X12/API) (HLACABAC)

Keywords

• Virtual care platform
• Telemedicine software
• Clinical messaging
• Emergency video collaboration
• AI clinical documentation

Headquarters

HQ city

Regina

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Platform Licensing: Software-as-a-service model offering healthcare technology solutions to medical providers. Revenue derived from platform licensing to healthcare organizations, clinics, and government health authorities.
2. Government Service Contracts: Multi-year government contracts for provincial virtual care programs. Includes clinical videoconferencing software deployment to healthcare providers across provinces.
3. Healthcare Services Facilitation: Platform facilitates virtual healthcare delivery where physicians deliver insured services covered by provincial health plans. Lumeca does not charge for publicly insured services.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Lumeca Health operates a SaaS-based virtual care platform that enables healthcare providers and clinics to deliver patient consultations via secure video, phone, and chat, with integrated AI tools for patient intake and clinical documentation. Its portfolio — Lumeca Connect (clinical delivery for clinics), Lumeca Go (emergency and 811 video collaboration), and Lumeca Messages (secure provider-to-provider messaging) — is purpose-built for public health system deployments with full compliance to SOC 2 Type II, PIPEDA, PHIPA, and HIPAA standards.

Product overview

Lumeca Health offers a SaaS-based virtual care platform consisting of three core products: Lumeca Connect (primary care delivery via video, phone, and chat with EMR integration), Lumeca Go (emergency services video collaboration with GPS and 811 integration), and Lumeca Messages (secure clinical messaging for provider-to-provider communication). The platform operates as a unified system where Lumeca Connect and Connect Pro serve as the main clinical interface for virtual consultations, while Lumeca Go handles emergency and 811 service workflows. Lumeca Messages enables secure asynchronous communication across the healthcare ecosystem. AI capabilities are delivered through integrations with FirstHx (AI patient intake) and Aivida Scribble (AI-powered clinical documentation), which work together within the Same-Day Access Clinic workflow to reduce consultation time by 23% while improving documentation accuracy.

Differentiator

Problem solved

Functional benefit

Brands

• Lumeca Connect: Web and mobile app-based platform for clinics to deliver care via video, phone, and chat. Includes patient self-scheduling, appointment booking, and SOAP notes functionality.
• Lumeca Connect Pro
• Lumeca Go
• Lumeca Messages
• Lumeca AI Tools

Products and services

• Lumeca Connect Web and mobile app-based virtual care platform for clinics (virtual and physical) to deliver care via video, phone, and chat. Supports patient self-scheduling, appointment booking, SOAP notes, prescriptions, EMR integration, and patient invites via email or SMS. Targets physicians, nurse practitioners, clinic administrators, and health authorities.
• Lumeca Connect Pro White-labeled advanced version of Lumeca Connect for healthcare organizations and clinics, with custom branding, the Find-A-Doc patient attachment feature (matching patients to family physicians by geography and open appointment times), and clinic-specific self-scheduling workflows. Verified by Ontario Health as meeting all mandatory Virtual Visit Verification requirements.
• Lumeca Go Emergency services platform providing instant, secure video connection for paramedics, police, firefighters, and 811 services. Supports SMS-initiated video calls, GPS location sharing for ETA tracking, and multi-participant video/phone/chat collaboration for on-scene triage and assessment.
• Lumeca Messages Secure, PIPEDA- and HIPAA-compliant clinical communication tool for healthcare professionals. Enables encrypted asynchronous and real-time messaging, file sharing, provider directory search, and care coordination within and across healthcare organizations.

Quantifiable outcome

• 23% faster virtual consultations with AI integration
• +6 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability6 records

Feature5 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• FirstHxcoreTechnology or Integration · 6 October 2025AI patient intake integration partner. FirstHx provides clinically rich patient histories before consultations, capturing structured intake data that prepares providers for virtual visits. Part of Lumeca's integrated AI workflow tested to deliver 23% efficiency gains.
• Aivida (Scribble)coreTechnology or Integration · 6 October 2025AI scribe integration partner. Scribble transcribes, summarizes, and structures clinical notes in real-time during virtual visits using a zero-hallucination framework. Rated 'extremely accurate' by providers in clinical testing.
• Virtual Health HubminorStrategic or Co-development Partner · 6 October 2025Scheduled to pilot Lumeca's AI-enabled virtual care solution in 2026 in Saskatchewan. Clinical trial partnership to demonstrate AI-powered efficiency gains in real-world setting.
• NAIT Center for Advanced Medical Simulation (CAMS)minorStrategic or Co-development Partner · 6 October 2025Third-party research institute that conducted independent clinical testing of Lumeca's AI-powered Same Day Access Clinic workflow. Testing involved practicing physicians and nurse practitioners.
• Ontario HealthcoreStrategic or Co-development Partner · 23 January 2023Ontario Health verified Lumeca as meeting all mandatory requirements for the Virtual Visit Verification program. Partnership enables Lumeca to serve healthcare organizations across Ontario with compliant virtual care solutions.
• Saskatchewan Health AuthoritycoreStrategic or Co-development Partner · 23 January 2023Provincial health authority partner using Lumeca platform to deliver virtual care services to Saskatchewan residents. Platform powers entire health authority's virtual visit capabilities.
• Government of SaskatchewancoreStrategic or Co-development Partner · 14 April 2022$4.8M multi-year contract providing clinical videoconferencing software to healthcare providers across Saskatchewan. First provincial service of its kind in Canada, enabling 3,500+ doctors and counselors to deliver virtual care to 1.2 million residents.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Market position

Strengths4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Lumeca Health