Service Insight

Name

Service Insight

Legal name

Service Insight, LLC

Website

https://serviceinsight.io

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Laboratory Operations Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Lab Analytics, Utilization Management & Operational Intelligence (HLACAMAK)

Keywords

• Lab operations software
• IoT environmental monitoring
• Asset management platform
• CMMS maintenance software
• Lab compliance automation

Headquarters

HQ city

Madison

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Supply Chain, Marketing or Sales, Operations

Revenue model

1. SaaS Platform Subscription: Recurring subscription access to the Service Insight lab operations platform covering asset management, maintenance scheduling, and monitoring modules (Manage, Maintain, Monitor, Cortex, Digital Twin). Subscription likely tiered by asset count, monitoring devices, or module access.
2. IoT Hardware / Devices: Sale of wireless monitoring devices including CO₂ incubator monitors, cold storage temperature probes, door sensors, ambient environment monitors, power monitors, occupancy sensors, and leak detection sensors. Devices use LoRaWAN and have long battery life (5-10 years).
3. Professional Services: GAMP 5 and 21 CFR Part 11 compliance services, turnkey CQV protocols (IQ/OQ/PQ), NIST-traceable managed calibration, zero-downtime re-qualification, installation and commissioning, and validation & qualification services.

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

Service Insight provides a unified LabOps platform that combines asset management, maintenance scheduling, and real-time environmental monitoring for life sciences and biotech laboratories. The platform includes three core modules (Manage, Maintain, Monitor), an AI intelligence layer called Cortex, and an interactive Digital Twin, supported by LoRaWAN-based IoT sensors and devices sold through its Device Catalog.

Product overview

Service Insight is a unified LabOps platform that combines three core modules—Manage, Maintain, and Monitor—along with an AI intelligence layer called Cortex and a Digital Twin visualization product. The platform integrates IoT sensors and hardware devices from its Device Catalog to provide complete asset lifecycle management for laboratory operations. Manage handles asset registry, scheduling, and ticketing; Maintain covers preventive and corrective maintenance with AI-powered task editing; Monitor provides real-time environmental and utilization monitoring. Cortex serves as the AI brain, transforming raw sensor data and operational history into actionable intelligence through natural language interfaces and predictive Asset Health Scores. The platform is built on AWS with LoRaWAN connectivity for wireless sensor deployment.

Differentiator

Problem solved

Functional benefit

Products and services

• Service Insight Platform Overarching LabOps platform that provides an all-in-one solution for managing, maintaining, and monitoring laboratory assets. Built with LoRaWAN connectivity and AWS cloud infrastructure, integrating real-time insights and automated workflows across the asset lifecycle.
• Manage Centralized system for asset management, workflows, and team coordination. Includes asset registry and tagging, asset scheduling with Google/Outlook Calendar integration, and asset ticketing for issue tracking and resolution.
• Maintain Maintenance management module with AI-powered task editor, visual Kanban boards for tracking maintenance workflows, and asset task history for compliance and performance reviews. Simplifies preventive maintenance and corrective actions.
• Monitor Real-time environmental and asset monitoring system that tracks temperature, CO2, humidity, air quality, and equipment utilization. Includes configurable alarms, notifications via email/SMS, and real-time dashboards for lab conditions and asset status.
• Cortex AI intelligence layer embedded within the Service Insight platform. Provides complete operational context by connecting IoT sensor data with maintenance history and asset documentation. Offers real-time incident triage, autonomous asset health scoring, natural language investigation, and operational orchestration for predictive lab operations.
• Digital Twin Interactive 3D representation of lab assets providing real-time status visualization. Enables teams to view equipment status, monitor performance, and access sensor data, alerts, and maintenance records from a centralized interface with asset grouping by room, type, or criticality.
• Device Catalog Comprehensive library of LoRaWAN-based wireless monitoring devices for laboratory environments including CO2 incubator monitors, cold storage temperature probes, ambient environment sensors, door sensors, occupancy sensors, power monitors, and leak detection sensors.
• Professional Services GAMP 5 and 21 CFR Part 11 compliance services, turnkey CQV protocols (IQ/OQ/PQ), NIST-traceable managed calibration, zero-downtime re-qualification, installation and commissioning, and validation and qualification services for regulated lab environments.

Quantifiable outcome

• 50% lower cost compared to competitors with 3x more hardware & software capabilities
• +4 more outcomes

Named customers13 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability7 records

Feature6 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Cambridge Innovation Center (CIC)coreStrategic or Co-development Partner · 15 April 2025Service Insight and CIC announced a strategic partnership in April 2025 to modernize lab operations across CIC's facilities. Service Insight's monitoring, inventory, and digital twin systems are deployed across 100,000 square feet of lab space and thousands of critical assets. The partnership ensures startups and established biotech companies within CIC's innovation ecosystem can leverage Service Insight's platform. Measurable efficiency gains are already being achieved at CIC's lab and innovation campuses in Philadelphia and St. Louis, with expansion planned across additional CIC locations.
• LabOps UniteminorGTM or Marketing Partner · 4 March 2025Service Insight became an official sponsor of LabOps Unite in March 2025. As part of the sponsorship, Service Insight provides industry-leading expertise, educational content, and real-world insights through exclusive events, workshops, and knowledge-sharing initiatives. The partnership aligns with LabOps Unite's mission to support lab operations professionals with tools, best practices, and peer-driven collaboration. Managing Director Elizabeth Van Pelt welcomed Service Insight as a sponsor, noting their expertise would benefit LabOps Unite members.
• MassBioEdgecoreGTM or Marketing Partner · 9 July 2024Service Insight was selected as the MassBioEdge Preferred Lab Operations Platform Partner in July 2024. This strategic partnership enhances efficiency and effectiveness of lab operations for MassBio's 1,700+ member companies. Service Insight's AIoT platform integrates comprehensive lab asset management, monitoring, and scheduling with a digital twin of the lab environment. MassBio COO Jason Cordeiro called the collaboration 'a game-changer for our members.'

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Thermo Fisher Scientific: Global life-sciences tools and lab informatics provider that acquired Core Informatics (the founders' prior LIMS/ELN company) in 2017. Indirect peer through SampleManager and related LIMS offerings that serve the same regulated pharma/biotech lab operations market.
• STARLIMS (Atrandi): Established LIMS solution for regulated laboratories across pharma, public health, and clinical research. Comparable as a broader incumbent whose functionality overlaps with Service Insight's asset, compliance, and lab operations capabilities.

Direct peers

• LabVantage Solutions: Enterprise LIMS platform serving pharma, biotech, and food safety labs with comprehensive sample and lab data management. Comparable to Service Insight because it targets the same regulated life-sciences lab operations buyer with overlapping use cases in sample tracking, compliance, and asset lifecycle management.
• Benchling: Cloud-based R&D platform for life sciences that combines ELN, LIMS, and lab data management for biotechs. Directly comparable as it competes for the same LabOps and lab digitalization budgets at biotech customers, including early-stage ventures through to enterprise pharma accounts.
• TetraScience: Scientific data cloud that integrates lab instrument data via IoT into enterprise informatics platforms. Closely comparable on the IoT-data-aggregation and lab data analytics layer that underpins Service Insight's Monitor and Cortex modules.
• Dotmatics: Scientific R&D informatics platform (LIMS, ELN, SDMS) serving pharma and biotech labs with end-to-end data management. Comparable as a competitor for lab operations and informatics spend at the same life-sciences buyer profiles.
• Sapio Sciences: Cloud-based LIMS, ELN, and lab workflow automation platform targeting pharma and biotech labs with GxP-compliant capabilities. Comparable on the unified lab data and lab operations management value proposition pitched to similar biotech and pharma customers.

Emerging players

• LabKey: Lab informatics platform offering sample management, study data, and lab workflow tools for translational and clinical research. Comparable as an emerging informatics platform serving similar life-sciences lab operations use cases.
• Scitara: Lab data integration platform that connects lab instruments to scientific informatics systems via a real-time data exchange layer. Comparable to Service Insight's IoT connectivity and data-aggregation layer for lab operations.

Others

• LabLogic: Provider of lab compliance, radiochemistry, and lab data management solutions for pharma and life sciences. Adjacent comparable on regulated-lab compliance footprints and shared customer base.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/service-insight
• Xx.com/ServiceInsight_

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Service Insight