Fair Haven Community Health Care

What Fair Haven Community Health Care does

Fair Haven Community Health Care (FHCHC) is a private, nonprofit Federally Qualified Health Center (FQHC) founded in 1971 in the Fair Haven neighborhood of New Haven, Connecticut, that delivers comprehensive primary and specialty care to underserved populations regardless of ability to pay. The organization operates 21 locations across 10 towns in the greater New Haven area — including a flagship 374 Grand Avenue campus (opened June 2025), a 35,560-square-foot facility at 390 Grand Avenue (2020), five main health center sites, two Grand Pharmacy locations, and 12 School-Based Health Centers in New Haven and East Haven Public Schools — and records more than 165,000 patient visits annually. Its integrated care model offers adult and pediatric primary care, dental, mental health (including same-day access), HIV/AIDS care, addiction medicine with medication-assisted treatment, geriatrics, midwifery and women's health, laboratory services, an Adolescent Intensive Therapy Program, the WIC nutrition program, a Food as Medicine initiative, and care coordination services. Technology infrastructure is built on Epic Systems' MyChart patient portal for online scheduling, records access, and secure messaging, supplemented by on-site laboratory services, electronic health records, and integrations with the CT WiZ immunization registry and HelloSign for electronic patient forms. The business model is a hybrid FQHC structure: clinical care reimbursement from Medicaid/HUSKY, Medicare, and commercial insurance; federal Section 330 grant funding; 340B pharmacy program revenue reinvested into patient care; and a sliding fee scale for uninsured/underinsured patients with income up to 200% of the federal poverty level (250% for family planning). Go-to-market is community-led, relying on 50+ years of community trust, multilingual staff, school partnerships, word-of-mouth referrals, and earned media. Leadership is headed by CEO Suzanne Lagarde, MD, MBA, FACP, with an executive team spanning operations, medical, strategy, compliance, finance, and HR functions.

Name

Fair Haven Community Health Care

Legal name

Fair Haven Community Health Care

Website

https://fhchc.org

Company type

Private

Founded year

1971

Operating status

Operating

Headcount range

101–250 employees

Short description

Fair Haven Community Health Care is a nonprofit Federally Qualified Health Center founded in 1971 that operates 21 locations across the greater New Haven area, delivering integrated medical, dental, mental health, pharmacy, and school-based services to underserved patients regardless of ability to pay.

Ownership category

akta.pro rank

Product category

Community Health Care Services

NAICS

Ambulatory Health Care Services (621), Health Care and Social Assistance (62), All Other Outpatient Care Centers (621498)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Community Health Centers (FQHCs & Look-Alikes) (HLAFAGAB)

akta.pro secondary industry

Primary Care for Underserved Populations (e.g., migrant, homeless, refugee clinics) (HLAFAGAN)

Keywords

• Community health care
• Federally qualified health center
• Primary medical care
• School-based health centers
• Sliding fee scale clinic

Headquarters

HQ city

New Haven

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Clinical Care Reimbursement: Revenue from patient care services billed to insurance providers including Medicaid/HUSKY, Medicare, and commercial insurance plans
2. Federal FQHC Funding: Federally Qualified Health Center receives federal grant funding under Section 330 of the Public Health Service Act to provide care to underserved populations
3. 340B Pharmacy Program: Pharmacy participates in 340B program to provide lower-cost medications to qualified patients; profits reinvested into patient care
4. Sliding Fee Scale Program: Provides care to uninsured/underinsured patients based on family size and income (up to 200% of federal poverty level; 250% for family planning)

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Fair Haven Community Health Care is a nonprofit Federally Qualified Health Center that delivers comprehensive primary medical, dental, behavioral health, pharmacy, and specialty care to underserved residents of New Haven, Connecticut, across 21 locations including 12 school-based health centers. Services are offered on a sliding fee scale with the help of federal FQHC funding and the 340B drug pricing program so that cost is not a barrier to care.

Product overview

Fair Haven Community Health Care is a Federally Qualified Health Center (FQHC) providing comprehensive community health services through a multi-service platform model. The organization operates 21 locations across the greater New Haven area, including primary care, dental, mental health, pharmacy, and specialty programs. Key offerings include Adult Primary Care, Pediatric Primary Care, Dental Services, Mental Health Services, Grand Pharmacy, HIV/AIDS Care, Addiction Medicine, Geriatric Medicine, Midwifery and Women's Health, Laboratory Services, Adolescent Intensive Therapy Program, WIC Program, Food as Medicine Program, and School-Based Health Centers. The organization serves over 165,000 visits annually and provides care regardless of ability to pay through a sliding fee scale. Services are accessible via in-person visits and the MyChart patient portal.

Differentiator

Problem solved

Functional benefit

Brands

• Grand Pharmacy: In-house pharmacy providing affordable, convenient medication with services including free delivery, medication packaging, and bilingual support. Profits go directly to patient care and services for those in need.
• Katrina Clark Building
• Shoreline Family Health Care
• Branford Grand Pharmacy

Products and services

• Adult and Family Primary Care Comprehensive primary medical care for adults and families, including preventive screenings, chronic disease management, and annual physicals, delivered on a sliding fee scale.
• Pediatric and Adolescent Care Well-child visits, immunizations, school physicals, and acute pediatric care for infants, children, and adolescents.
• Women's Health Services Gynecologic exams, contraception, reproductive health counseling, and preventive screenings for women.
• Prenatal and Obstetric Care Prenatal checkups, pregnancy care, and postpartum support for expectant mothers.
• Dental Services Routine dental exams, cleanings, fillings, extractions, and pediatric dentistry for patients of all ages.
• Mental and Behavioral Health Services Outpatient mental health counseling, therapy, and psychiatric care for children, adolescents, and adults.
• Substance Use Disorder Treatment Addiction medicine, medication-assisted treatment (MAT), and recovery support services for patients with opioid or other substance use disorders.
• In-House Pharmacy Services (340B Program) On-site outpatient pharmacies that dispense medications at reduced cost under the federal 340B drug pricing program, supporting affordable medication access for low-income patients.
• HIV/AIDS Care and Prevention HIV testing, prevention (PrEP), primary care, and ongoing medical management for people living with or at risk of HIV/AIDS.
• Infectious Disease Care Specialty infectious disease management, including hepatitis C treatment and other communicable disease care.
• Specialty Medical Services On-site specialty medical care beyond primary care, including cardiology, pulmonology, and other specialty consultations.
• School-Based Health Centers Twelve on-site school clinics providing pediatric primary care, behavioral health, immunizations, and reproductive health services to K-12 students inside New Haven public schools.
• Laboratory Services On-site clinical laboratory testing in support of primary care, prenatal, and specialty visits.
• COVID-19 Testing and Vaccination Community-based COVID-19 diagnostic testing and vaccination services offered through FHCHC clinics and mobile health programs.
• MyChart Patient Portal Online patient portal powered by Epic that lets patients view health records, schedule appointments, request prescription refills, and message providers.

Quantifiable outcome

• Over 165,000 patient visits annually across 21 locations
• +1 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature2 records

Partnerships

Three partnerships are on record, tiered minor and core.

• E4H ArchitectsminorImplementation/ SI/ Consulting Partner · 1 October 2023E4H Architects provided design services for the new 374 Grand Avenue flagship facility. The building design honors the cultural fabric of Fair Haven with rooflines, brickwork, and murals by artist Sylvia Lopez Chavez.
• NIMAA (National Institute for Medical Assistant Advancement)coreStrategic or Co-development PartnerFHCHC partners with NIMAA to provide clinical externship opportunities for medical assistant training program students. FHCHC offers full scholarships to eligible applicants who choose FHCHC as their externship organization.
• Local FarmsminorStrategic or Co-development PartnerPartnerships with local farms to support wellness initiatives and nutrition programs including the Food as Medicine program.

Scale indicators7 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• Charter Oak Health Center: Federally Qualified Health Center in Hartford, CT providing adult/pediatric primary care, dental, mental health, and pharmacy services. Same FQHC operating model, sliding-fee scale, and integrated care structure as FHCHC.
• Community Health Center, Inc. Large Connecticut-based FQHC headquartered in Middletown with statewide primary care, dental, behavioral health, and pharmacy services. Comparable integrated FQHC model, sliding-fee scale, and Section 330 funding base to FHCHC, with substantially larger scale.
• StayWell Health Center: FQHC serving Waterbury and greater New Haven County, CT with comprehensive primary care, behavioral health, and dental services. Comparable community health center serving similar Medicaid/underserved populations in adjacent Connecticut markets.
• Optimus Health Care: FQHC serving Bridgeport and surrounding Fairfield County, CT with primary care, dental, behavioral health, and pharmacy. Directly comparable as a multi-site Connecticut FQHC with similar payer mix, school-based programs, and 340B pharmacy participation.
• Cornell Scott-Hill Health Center: Federally Qualified Health Center serving the greater New Haven, CT area with primary care, dental, mental health, and pharmacy services. Direct geographic and service-line peer to FHCHC; both compete for the same Medicaid and uninsured patient population in overlapping ZIP codes.
• Generations Family Health Center: Federally Qualified Health Center serving Eastern Connecticut with primary care, dental, behavioral health, and WIC. Directly comparable FQHC model and Section 330 funding base, although operating in a different region of Connecticut.

Broad incumbents

• Yale New Haven Health: Major academic health system anchored in New Haven. Provides primary care, specialty care, and hospital services in the same market as FHCHC and operates the MyChart platform FHCHC uses, but serves a much broader commercial and inpatient population rather than focusing on FQHC-eligible patients.
• Hartford HealthCare: Large Connecticut health system operating hospitals, primary care, and behavioral health across the state. Competes with FQHCs for primary care patients statewide but at a much broader, acute-care-focused scale.

Others

• National Association of Community Health Centers: Industry association representing FQHCs and Look-Alike health centers nationally. Relevant as the federal advocacy and operational support body for FHCHC's FQHC peer group rather than a direct service competitor.

Regional players

• United Community & Family Services: FQHC serving Norwich and Southeastern Connecticut with medical, dental, and behavioral health services, plus WIC. Similar integrated FQHC model to FHCHC but does not overlap geographically.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/fhchc
• Xx.com/FairHavenCHC

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Fair Haven Community Health Care