What Dimeo does

Dimeo is an Australian-headquartered B2B commercial cleaning and integrated facilities management provider founded in 1982 and operating across Australia and New Zealand. The company serves high-profile blue-chip enterprises and federal and state government departments across seven primary verticals — healthcare, commercial, government, branch/banking, industrial, retail, and fitness & lifestyle — with a portfolio that includes carpet and fabric care, hard floor maintenance and restoration, COVID-19 disinfection, building maintenance and facilities management, periodic asset protection, washroom services, integrated waste management, and window and high-access cleaning. Service delivery is supported by technology-enabled operations including autonomous cleaning robotics, ATP testing for disinfection verification, a secure online client portal, and a national network of scheduled service vans across all Australian states plus four New Zealand offices. Dimeo also operates a forensically trained COVID-19 Task Force that has executed over 5,000 emergency response cleans since the pandemic began, extending pandemic response capabilities first built during the SARS outbreak in 2003.

The business model is contract-based recurring revenue delivered through enterprise field sales and government tender processes, with quote-based multi-year pricing tailored to each client's scale, requirements, and budget. Services are delivered by directly employed cleaning teams rather than subcontracted labour. The company also operates Dimeo Indigenous, a Supply Nation certified joint venture with majority Indigenous ownership that aligns with the Australian Government's Indigenous Procurement Policy and provides a differentiated procurement pathway for government contracts. Dimeo is privately owned and is institutionally backed by Colinton Capital Partners, which invested A$50 million in a December 2018 growth funding round.

Name

Dimeo

Legal name

Dimeo

Website

https://dimeo.com.au

Company type

Private

Founded year

1982

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Dimeo is a B2B commercial cleaning and integrated facilities management provider serving blue-chip enterprises, government agencies, and institutions across Australia and New Zealand through 11 regional offices and 24/7 service operations.

Ownership category

akta.pro rank

Product category

Commercial Cleaning Services

NAICS

Janitorial Services (561720), Facilities Support Services (56121)

SIC

Services-Facilities Support Management Services (8744), Sanitary Services (4950)

akta.pro primary industry

General Commercial Janitorial (Recurring Contract Cleaning) (BPABABAA)

akta.pro secondary industry

Commercial Office & Corporate Janitorial (IMAIADAA)

Keywords

• Commercial cleaning services
• Facilities management solutions
• Infection control cleaning
• Industrial cleaning services
• Government cleaning contracts

Headquarters

HQ city

Alexandria

HQ country

Australia

HQ region

Oceania

Offices11 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Commercial Cleaning Services: Dimeo generates revenue through contract-based commercial cleaning services to businesses, government departments, and institutions. Services include scheduled cleaning, emergency response, pandemic support, and integrated facilities management. Revenue is derived from ongoing service contracts with tailored solutions for each client's unique needs, scale of job and budget.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Dimeo provides contract-based commercial cleaning and integrated facilities management services to businesses, government departments, and institutions across Australia and New Zealand. Its offerings span specialised cleaning (carpet and fabric care, hard floor maintenance, window and high-access cleaning, washroom services), COVID-19 disinfection and emergency response, building maintenance and integrated soft services facilities management, periodic asset protection, and waste management. Services are delivered by Dimeo's own employed cleaning teams, supported by autonomous cleaning robotics, ATP hygiene verification, online client portals, and a national fleet of specialist service vans.

Product overview

Dimeo is a commercial cleaning services company offering a portfolio of professional cleaning and facilities management services across Australia and New Zealand. The core offering consists of specialized cleaning services including Carpet & Fabric Care, Hard Floor Maintenance & Restoration, COVID-19 Disinfection Services, Building Maintenance & Facilities Management, Periodic Asset Protection Services, Washroom Services, Integrated Waste Management Solutions, and Window & High Access Cleaning. The company differentiates through technology-enabled service delivery via its Autonomous Cleaning program and National Network of scheduled service vans, supported by a 24/7 Customer Care Team. Dimeo Indigenous operates as a Supply Nation Certified sub-brand focused on Indigenous employment, community investment, and procurement alignment with government policy.

Differentiator

Problem solved

Functional benefit

Products and services

• Carpet & Fabric Care Scientific precision cleaning for soft flooring and upholstered furniture, applying the right cleaning approach based on soiling assessment and fabric or carpet type, for commercial facilities across Australia and New Zealand.
• Hard Floor Maintenance & Restoration Hard floor servicing protocols that maintain slip ratings, hygiene, and air quality while preserving the installed condition of timber, tile, stone, terrazzo, polished concrete, vinyl, carpeted flooring, and upholstered furniture across commercial client sites.
• COVID-19 Disinfection Services Engineered disinfection solutions exceeding SafeWork guidelines through high-touchpoint broad disinfection cleaning, antimicrobial surface shielding, and ATP testing for verification of disinfection efficacy, delivered by forensically trained cleaners to commercial and institutional clients.
• Building Maintenance & Facilities Management Integrated Soft Services Facilities Management consolidating cleaning, security, laundry, pest, towel, concierge, waste, and consumables services under a single contract for enterprise and institutional clients.
• Periodic Asset Protection Services Planned preventative and periodic maintenance schedules delivered by trained technicians, leveraging integrated footfall technology and usage insights for long-term asset protection across client facilities.
• Washroom Services Full range of washroom consumables including 100% recycled hand towel and toilet paper, sanitising sprays, and toilet seat covers supplied to commercial facilities.
• Integrated Waste Management Solutions Data-driven waste diversion strategies across 15 individual waste streams with continuous refinement of behaviours and processes, generating NABERS-worthy data for commercial and institutional clients.
• Window & High Access Cleaning High-level internal and external window, atrium, and awning cleaning services for commercial properties.
• COVID-19 Task Force Emergency Response Forensically trained emergency response cleaners providing emergency cleans, pandemic consumables, PPE, and service efficacy testing and reporting for businesses and communities during outbreak events.
• Dimeo Indigenous Supply Nation certified majority Indigenous owned and controlled joint venture providing professional cleaning services, delivering positive economic and social outcomes for Aboriginal and Torres Strait Islander people while offering government clients a procurement pathway aligned with the Indigenous Procurement Policy.

Quantifiable outcome

• Over 5,000 emergency COVID-19 response cleans completed since pandemic outbreak
• +1 more outcomes

Named customers1 record

Segments7 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Reconciliation AustraliacoreStrategic or Co-development PartnerDimeo has developed working relationships with Reconciliation Australia through their Innovate Reconciliation Action Plan. Reconciliation Australia promotes race relations and reconciliation between Aboriginal and Torres Strait Islander peoples and other Australians.
• NSW Indigenous Chamber of Commerce (NSWICC)coreStrategic or Co-development PartnerPartnership with NSW Indigenous Chamber of Commerce through Dimeo Indigenous's Indigenous Engagement Program. NSWICC supports Indigenous business development and economic participation.
• First Australians Chamber of Commerce and Industry (FACCI)coreStrategic or Co-development PartnerPartnership with FACCI through Dimeo Indigenous's Indigenous Engagement Program. FACCI advocates for First Australians in business and economic development.
• Indigenous Vendors and SuppliersminorOthersDimeo Indigenous procurement programs ensure whole company expenditure to Indigenous vendors to support economic development of Indigenous communities and promote ethical and sustainable business practices. Clients can purchase 100% of cleaning supplies via Indigenous business.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Spotless Group: Spotless Group is one of Australia's largest integrated facility services providers, offering cleaning, maintenance, and hospitality services to enterprise and government clients across Australia and New Zealand—Dimeo's most direct domestic competitor.
• Ventia: Ventia is a major Australian infrastructure services provider offering facility maintenance, cleaning, and asset management across government, defense, and commercial sectors, overlapping directly with Dimeo's integrated services portfolio.

Broad incumbents

• ISS A/S: ISS is a global facility services leader providing cleaning, workplace, and property services across multiple geographies including Australia, competing with Dimeo for large enterprise and government integrated FM contracts.
• Sodexo: Sodexo is a global integrated facility services and food services company with significant presence in Australia, offering cleaning, FM, and well-being services to enterprise clients—a direct competitor for large national portfolio contracts.
• Compass Group: Compass Group is a global contract food services and support services provider with cleaning and FM capabilities in Australia, competing with Dimeo in enterprise and institutional segments.
• Downer EDI: Downer is a major Australian infrastructure services company providing facility management, cleaning, and asset services to government and commercial clients across Australia and New Zealand, overlapping with Dimeo's government services.
• Serco Australia: Serco provides outsourced public services including facility management and cleaning to Australian federal and state government agencies, competing with Dimeo for high-security government contracts.
• Programmed (PERSOLKILMER Australia): Programmed is an Australian workforce solutions and maintenance services provider with cleaning capabilities across commercial, government, and industrial sectors—a direct competitor in the Australian market.

Regional players

• Cleanaway Waste Management: Cleanaway is Australia's largest waste management company. While primarily focused on waste collection and disposal, it overlaps with Dimeo's Integrated Waste Management Solutions service line for enterprise clients.

Others

• C&W Services (TekniPlex): C&W Services is a US-headquartered facility services company focused on janitorial, maintenance, and integrated services for commercial properties—a comparable commercial cleaning operator illustrating the broader industry model Dimeo follows.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/dimeo-cleaning-services-pty-ltd

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dimeo