Lagardere Travel Retail

Name

Lagardere Travel Retail

Legal name

Lagardère Travel Retail SAS

Website

https://lagardere-tr.com

Company type

Private

Founded year

1852

Operating status

Operating

Headcount range

5,001–10,000 employees

Ownership category

akta.pro rank

Product category

Travel Retail

NAICS

Convenience Retailers (445131), Restaurants and Other Eating Places (72251), General Merchandise Retailers (455), Grocery and Convenience Retailers (4451)

SIC

Retail-Eating & Drinking Places (5810), Retail-Convenience Stores (5412)

akta.pro primary industry

Travel Retail Concessions & Retail Operators (Alcohol/Tobacco) (CRANAIAG)

akta.pro secondary industries

Travel Hub Convenience Alcohol/Tobacco Retail (Newsstand/Convenience in Airports/Stations) (CRANAIAJ), Airport Duty-Free Alcohol & Tobacco Stores (CRANAIAA), Convenience Retail with Quick-Service Foodservice (Hot Food/Prepared) (CRANAJAI), Station Retail, Food & Concessions (THAIALAK)

Keywords

• Airport retail services
• Duty free operations
• Travel essentials retail
• Airport dining services
• Concession retail management

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Duty Free & Fashion Retail: Revenue from operating duty-free and fashion retail stores in airports, generating €2.9BN in turnover. Includes perfumery, cosmetics, fashion, watches, jewelry, alcohol, tobacco, and confectionery categories.
2. Travel Essentials: Revenue from travel essentials retail including news, books, convenience, snacks, and travel accessories. Segment represents a resilient multi-channel business across airports and railway stations.
3. Dining/Foodservice: Revenue from food and beverage operations generating €1.7BN turnover across 1,600 outlets in 96 railway stations globally. Includes both proprietary and partner restaurant/cafe brands.
4. Concession Fees: Revenue derived from operating concessions granted by airport and railway authorities, typically under long-term contracts with minimum annual guarantees.

Go-to-market motion2 records

Distribution channels5 records

Marketing channels4 records

Core offering

Lagardere Travel Retail operates retail and foodservice concessions in airports, railway stations, and other travel hubs across more than 50 countries. The company runs three integrated business lines: Travel Essentials (RELAY stores selling press, books, convenience items, and travel accessories), Duty Free & Fashion (Aelia Duty Free, Extime, and luxury partner brands selling perfumery, cosmetics, fashion, alcohol, and tobacco), and Dining (proprietary and partner foodservice brands such as So! Coffee, Natoo, and The Daily DXB). Operations span 4,800+ stores in 290+ airports and 700+ railway stations, generating €8bn in 2025 sales.

Product overview

Lagardère Travel Retail operates as a global travel retail platform across three business lines: Travel Essentials (press, convenience, souvenirs), Duty Free & Fashion (perfumes, cosmetics, luxury goods), and Dining (foodservice and restaurants). The company manages over 4,800 stores across more than 50 countries, operating primarily in airports and railway stations. Its proprietary brand portfolio includes RELAY for travel essentials, Aelia Duty Free and Extime for duty free, and So! Coffee, Natoo, The Daily DXB, and Marché for dining. The platform combines global brand partnerships with locally-tailored concepts, supported by omnichannel digital services including Click&Collect and Shop&Collect.

Differentiator

Problem solved

Functional benefit

Brands

• Aelia Duty Free: Award-winning duty free concept designed to deliver the best duty free and fashion shopping experience for passengers, creating excitement and emotion at the airport.
• RELAY
• Extime Duty Free Paris
• The Belgian Chocolate House
• Bottega dei Sapori
• SO! Coffee
• Natoo
• The Daily DXB
• Marché

Products and services

• Travel Essentials (RELAY) Global travel essentials retail concept offering one-stop shop for travel necessities including press, books, convenience items, souvenirs, and travel accessories at airports and railway stations. Operated under the RELAY brand as a dynamic network in airports and railway stations since 1852.
• Aelia Duty Free Award-winning duty free concept delivering memorable shopping experiences with omnichannel services including Click&Collect and Shop&Collect, focusing on perfumery, cosmetics, fashion, watches, jewelry, alcohol, tobacco, and confectionery. Designed to deliver the best duty free and fashion shopping experience for passengers, creating excitement and emotion at the airport.
• Extime Duty Free Paris Duty free brand for Paris airports, offering premium shopping experience with international luxury brands. Operated as part of the Duty Free & Fashion business line in partnership with Groupe ADP at Paris airports.
• So! Coffee Efficient and cozy coffee shop concept designed for travelers, offering hand-crafted quality coffee, fresh pastries, cold beverages, salads, sandwiches and bakery products adapted to local tastes. Operated in airports and railway stations globally.
• Natoo Unique healthy concept combining a salad bar and a flower shop, serving hand-crafted fast-access food prepared daily with fresh ingredients. Targeted at health-conscious travelers in airports and railway stations.
• The Daily DXB New generation food hall at Dubai International Airport featuring street food kiosks with strong sense of place: The Roost, Walk the Wok, St Mia, Wanna Poke, and The Market. Operated in Terminal 3 with multiple dining outlets.
• Marche (Marché International) International restaurant brand offering fresh, quality food in travel retail environments. Operated by Marché International as part of the dining business line.
• Bread & Co Bakery concept offering fresh bread, pastries and baked goods in travel retail locations at airports and railway stations.
• Vino Volo Wine bar and tasting concept offering curated wine selections and premium dining experience in airport locations, primarily operated in North America.
• Hub Convenience Convenience store format offering essential travel items, snacks, and everyday products in airport and railway station locations.
• The Belgian Chocolate House Specialty chocolate and confectionery concept featuring Belgian chocolates and gourmet treats, operated as part of the Duty Free & Fashion business line in airports.
• Bottega dei Sapori Italian food hall concept featuring traditional Italian delicatessen products and specialties, operated as part of the Duty Free & Fashion business line.
• Discover Travel essentials brand focused on souvenirs and local products, offering travelers a sense of place with region-specific merchandise in airports and railway stations.

Quantifiable outcome

• 100% cage-free egg sourcing achieved across all 51 countries where it operates, with 62% physical cage-free eggs and 38% cage-free credits
• +3 more outcomes

Named customers11 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature4 records

Partnerships

14 partnerships are on record, tiered minor and core.

• OatlyminorStrategic or Co-development Partner · 5 December 2025Project Chaiwala at Dubai International Airport partnered with Oatly to launch limited-edition plant-based chai beverages from December 5, 2025 to January 31, 2026.
• HSC GroupcoreStrategic or Co-development Partner · 20 October 2025Partnership with HSC Group to manage the entire commercial offer at Techo International Airport, Cambodia's new aviation gateway. Joint venture with Cambodia Airport Investment Company (CAIC) for duty free, fashion, travel essentials, and dining operations across 17 stores and 1 restaurant.
• Kastrati GroupcoreStrategic or Co-development Partner · 14 October 2025Joint venture with Kastrati Group to open duty free store at Albania's Port of Durrës, serving ferry passengers between Albania and Italy.
• InflytercoreTechnology or Integration · 12 March 2021Digital Duty Free platform partnership enabling travelers to buy Duty Free items online before travel and collect upon arrival at Geneva Airport. Enhanced platform includes in-app payments.
• Too Good To GominorStrategic or Co-development PartnerGlobal partnership with Too Good To Go mobile app designed to combat food waste, expanding with 11 new locations in Abu Dhabi.
• GreggsminorChannel Partner/ Reseller/ DistributorPartnership with Greggs for first overseas store opening at Tenerife South airport, operated by Lagardère Travel Retail.
• WaitrosecoreChannel Partner/ Reseller/ DistributorWholesale partnership with Waitrose for debut in airport travel retail, opening four stores at Heathrow Terminal 2 (three airside, one landside).
• Wolfgang PuckcoreChannel Partner/ Reseller/ DistributorPartnership with Chef Wolfgang Puck to open Kitchen restaurant at Hong Kong International Airport, his first Hong Kong restaurant. Also operates at other locations.
• Pierre HermécoreChannel Partner/ Reseller/ DistributorPartnership with world-renowned pâtissier Pierre Hermé for 'Made in Pierre Hermé' concept at Tokyo Station, marking Lagardère Travel Retail's entry into Japan.
• Culinary Institute of AmericaminorStrategic or Co-development PartnerPartnership with CIA for chef partnerships in the US, creating original concepts with top chefs including Michael Symon, Chris Patrick, and David Bull.
• Fortnum & MasoncoreChannel Partner/ Reseller/ DistributorBritish luxury brand partnership for duty free retail at London Luton Airport under new concession concept 'Luton is the new cool'.
• Lagardere AWPLcoreStrategic or Co-development PartnerPartnership with Lagardere AWPL for retail and food transformation at Sunshine Coast Airport, representing the largest commercial investment in the airport's history.
• Düsseldorf AirportcoreStrategic or Co-development PartnerMajor terminal transformation partnership launching new food and retail concepts including EL&N London, Popeyes, bona'me, Papa Pepe, and Rheinbissen alongside expanded RELAY formats.
• Lafayette Plug and PlaycoreStrategic or Co-development PartnerStartup accelerator partnership recognized with Corporate Engagement Award. Over 8 collaborations and 100+ employees participated in ecosystem events through Plug and Play's global network including Singapore, Shanghai, and Silicon Valley.

Scale indicators14 records

Recent moves13 records

Expansion highlights6 records

Direct peers

• Avolta (formerly Dufry): World's largest travel retail operator with duty-free, food & beverage, and convenience stores across airports, cruise lines, and other travel hubs globally. Most direct competitor to Lagardère Travel Retail across all three business lines and geographies.
• DFS Group: Owned by LVMH, DFS operates duty-free luxury retail in airports and downtown locations, particularly strong in Asia-Pacific. Directly comparable to Lagardère's Duty Free & Fashion segment with focus on luxury brands and travel hubs.
• Dubai Duty Free: Operates one of the largest single-airport duty-free operations globally at Dubai International and Al Maktoum International. Direct peer in duty-free retail and a key competitor for premium airport concessions, particularly in the Middle East.
• SSP Group: UK-listed travel hospitality operator running food and beverage concessions in airports and railway stations globally. Most direct peer to Lagardère's Dining segment, competing for similar foodservice concession tenders across travel hubs.
• Gebr. Heinemann: Family-owned German travel retail leader operating duty-free, duty-paid, and convenience stores in airports and border shops across Europe and selected international markets. Direct competitor with similar three-pillar model.
• Duty Free Americas: US-based travel retail operator with duty-free stores across the Americas. Direct peer competing for airport concession tenders in the Western Hemisphere, comparable to Lagardère's operations through Paradies Lagardère in North America.
• Aer Rianta International: Irish state-owned travel retail operator running duty-free and duty-paid stores in airports globally, with strong presence in Middle East, Asia, and Europe. Directly comparable concession-based operator competing for similar airport tenders.

Others

• Marché International / Areas: Already part of Lagardère Travel Retail (operated as DBA Marché International), Areas is a global travel hospitality operator competing in F&B concessions. Listed for context as a Lagardère sub-brand rather than external competitor.

Regional players

• King Power International Group: Thai duty-free operator dominant in Thailand airports and expanding regionally across Asia. Comparable duty-free retail model with similar concession-based operations, particularly relevant as Lagardère expands in Asian travel hubs.

Broad incumbents

• WHSmith: UK-based travel retailer operating news, convenience, and book stores in airports and railway stations worldwide. Comparable to Lagardère's RELAY Travel Essentials business, though WHSmith divested its UK travel business and now focuses internationally.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/LagardereTR
• Instagraminstagram.com/lagarderetravelretail
• LinkedInlinkedin.com/company/lagarderetravelretail
• YouTubeyoutube.com/@LagardereTravelRetail

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles23 records

Subsidiaries6 records

Funding overview

Funding rounds1 record

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A4 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Lagardere Travel Retail