Auburn Community Hospital

What Auburn Community Hospital does

Auburn Community Hospital (ACH) is a not-for-profit, 99-bed acute care hospital founded in 1878 in Auburn, New York, operating as the sole provider of acute and general hospital services in Cayuga County and the surrounding Finger Lakes region (population approximately 80,000). The hospital runs a comprehensive clinical portfolio across emergency services, surgical services, diagnostic imaging (MRI, CT, X-ray), laboratory, the award-winning Stardust Birthing Center, a Designated Stroke Center (with UR Medicine Strong Memorial Hospital), Auburn Heart Institute, the Fingerlakes Bariatrics program, an Infusion Treatment Center, a Pulmonary Function Testing Lab, rehabilitation services, and an outpatient/specialty pharmacy with 24/7 clinical staffing. ACH also operates the 80-bed Finger Lakes Center for Living skilled nursing facility and a network of affiliated physician practices including Auburn Primary Care (NCQA PCMH-recognized), Auburn Family Medicine, Auburn Pulmonary & Sleep Medicine, and Upstate Urology of Auburn.

The hospital's core technology stack comprises an EMR system, Fujifilm Synapse PACS for radiology and laboratory, the FollowMyHealth patient portal (with mobile apps on iOS and Android), Healthstream for staff training, Medent for patient billing, and Dialog Health for trackable patient text communications. ACH partners with SUNY Upstate Medical University for the Family Medicine Residency Rural Track, urology specialty care, and medical student education, and with Cayuga Community College for nursing pipeline development. RN and LPN nurse residency programs and a Student Nurse Extern Program further support workforce development, with ACH stating more than 95% of physicians are board certified in at least one specialty.

ACH generates revenue primarily through patient care services billed across insurance, Medicare, Medicaid, and self-pay, supplemented by skilled nursing facility fees (Finger Lakes Center for Living private-pay rate disclosed at $560/day), outpatient/specialty pharmacy revenue, and government grants including over $10 million in FEMA COVID-19 reimbursement (2023) and $3.4 million secured via Senator Schumer's intervention (2022). ACH emerged from Chapter 11 bankruptcy in 2010 after restructuring $25.6 million in cumulative losses and $25 million in unsecured debt, and was renamed from Auburn Memorial Hospital to Auburn Community Hospital in 2012 to reflect its broader regional footprint.

Name

Auburn Community Hospital

Legal name

Auburn Community Hospital

Website

https://auburnhospital.org

Company type

Private

Founded year

1878

Headcount range

501–1,000 employees

Short description

Auburn Community Hospital is a not-for-profit, 99-bed acute care hospital in Auburn, NY, serving as the sole provider of hospital services for approximately 80,000 residents of Cayuga County and the Finger Lakes region. It operates an 80-bed skilled nursing facility, affiliated specialty physician practices, and residency programs with SUNY Upstate Medical University.

Ownership category

akta.pro rank

Product category

Acute Care Hospital Services

NAICS

Nursing Care Facilities (Skilled Nursing Facilities) (6231), Ambulatory Health Care Services (621)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062), Services-Skilled Nursing Care Facilities (8051), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Community & Regional General Hospitals (HLAFAAAB)

akta.pro secondary industries

Hospital-Operated Urgent Care Centers (HLAFADAC), Inpatient Psychiatric Hospitals (HLAFAHAH)

Keywords

• Acute care hospital
• Emergency medical services
• Skilled nursing facility
• Diagnostic imaging services
• Primary care services

Headquarters

HQ city

Auburn

HQ country

United States

HQ region

North America

Offices12 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain

Revenue model

1. Patient Care Services: Acute care hospital services including emergency department, surgical services, diagnostic imaging, laboratory, inpatient care, and specialty services. Revenue generated from patient services billed through insurance, Medicare, Medicaid, and self-pay.
2. Skilled Nursing Facility Services: Finger Lakes Center for Living operates as an 80-bed skilled nursing facility providing short-term rehabilitation and long-term residential care, accepting Medicare, Medicaid, and various insurance plans.
3. Pharmacy Services: Outpatient pharmacy and specialty pharmacy services providing medications to patients and employees, accepting most insurance plans including Express Scripts.
4. Government Grants: Federal funding including FEMA grants for COVID-19 response, HEAL NY grants, and other government-sponsored healthcare initiatives.

Pricing tiers

Go-to-market motion1 record

Distribution channels8 records

Marketing channels8 records

Core offering

Auburn Community Hospital is a 99-bed not-for-profit acute care hospital providing emergency, surgical, maternity, cardiac, cancer, stroke, diagnostic imaging, laboratory, rehabilitation, and behavioral health services, and operates the 80-bed Finger Lakes Center for Living skilled nursing facility. It also runs affiliated primary care and specialty physician practices, urgent care clinics, outpatient and specialty pharmacies, infusion treatment, and pulmonary function testing, primarily serving residents of Cayuga County and the Finger Lakes region in New York State.

Product overview

Auburn Community Hospital (ACH) is a not-for-profit, 99-bed acute care facility that serves as the sole provider of acute and general hospital services in Cayuga County and the Finger Lakes region. The hospital operates a comprehensive portfolio of clinical service lines including the award-winning Stardust Birthing Center, a Designated Stroke Center, Emergency Department with Fast Track and ECU pathways, Diagnostic Imaging, Surgical Services, and the 80-bed Finger Lakes Center for Living skilled nursing facility. ACH's affiliated physician practices include Upstate Urology of Auburn, Auburn Pulmonary & Sleep Medicine, Auburn Primary Care (PCMH recognized), and Auburn Family Medicine with its associated Rural Track Residency Program. The hospital also operates Outpatient and Specialty Pharmacies with 24/7 clinical availability, an Infusion Treatment Center, Pulmonary Function Testing Lab using VitaloQUB technology, and rehabilitation services. Educational initiatives include RN/LPN Nurse Residency Programs, Student Nurse Extern Program, and a Family Medicine Residency Rural Track in partnership with SUNY Upstate Medical University.

Differentiator

Problem solved

Functional benefit

Products and services

• Auburn Community Hospital Acute Care Services 99-bed not-for-profit acute care hospital serving as the sole provider of acute and general hospital services in Cayuga County and the surrounding Finger Lakes region, delivering emergency, surgical, cardiac, cancer, stroke, maternity, diagnostic imaging, laboratory, and rehabilitation services.
• Stardust Birthing Center Award-winning maternity unit with four Birthing Suites and seven private Postpartum Suites providing obstetric and newborn care for families in the Finger Lakes region.
• Stroke Center Designated Stroke Center providing advanced stroke care in partnership with UR Medicine Strong Memorial Hospital, recognized with the 2025 AHA/ASA Get With The Guidelines Stroke Gold Plus Target: Type 2 Diabetes Plus award.
• Finger Lakes Center for Living An 80-bed skilled nursing facility offering short-term rehabilitation and long-term residential care, accepting Medicare, Medicaid, BCBS, UHC, Fidelis, Wellcare, Aetna, Icircle, and private pay at $560/day; received the 2025 CMS Care Compare Five-Star Rating.
• Pulmonary Function Testing Lab Pulmonary function testing facility using the VitaloQUB PFT system for full spirometry, provocation, DLco (RGA), lung volume, lung clearance index, and respiratory muscle assessments.
• Outpatient Pharmacy Community pharmacy open to ACH patients and employees, accepting most insurance plans including Express Scripts.
• Specialty Pharmacy Full-service specialty pharmacy serving patients requiring complex therapies such as oncology and rheumatology, with 24/7 clinical staff availability.
• Auburn Heart Institute Cardiovascular care center providing cardiac rehabilitation and cardiovascular lab services for patients in the Finger Lakes region.
• Emergency Department 24/7 emergency care facility offering a Fast Track pathway for minor emergencies and an Emergency Care Unit (ECU) for critical emergencies including stroke and heart attack, directed by the Chief of Emergency Medicine.
• Diagnostic Imaging & Radiology Digital imaging services including X-ray, CT, MRI, mammography, and other diagnostic imaging modalities, supported by Fujifilm Synapse PACS, ACR CT and MRI accreditations, and Mammography Accredited Facility status.
• Fingerlakes Bariatrics Bariatric surgery and weight management program accredited by the Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program (MBSAQIP).
• Infusion Treatment Center Outpatient facility providing infusion and injection therapies for acute and chronic diseases including Crohn's disease, ulcerative colitis, multiple sclerosis, and rheumatoid arthritis.
• Surgical Services Inpatient and outpatient surgical services covering a range of surgical specialties for the Finger Lakes community.
• Laboratory Services Comprehensive laboratory testing and diagnostic services for inpatient, outpatient, and physician-office referrals.
• Sleep Center Sleep disorder diagnosis and treatment services delivered through a dedicated sleep center.
• Behavioral Health & Psychiatry Mental health and psychiatric care services for the Cayuga County community.
• Rehabilitation Services Physical, occupational, and speech therapy services for inpatient and outpatient rehabilitation.
• Urgent Care Clinics Walk-in urgent care services at multiple locations for non-emergency medical needs during after-hours and weekends.
• Auburn Primary Care NCQA-recognized Patient Centered Medical Home (PCMH) practice offering comprehensive primary care for all ages at two locations (West Garden Street, Auburn and E. Genesee Street, Skaneateles).
• Auburn Family Medicine Family medicine practice accepting new patients of all ages, operating as a collaborative initiative between Auburn Community Hospital and SUNY Upstate's Department of Family Medicine.
• Upstate Urology of Auburn Urology specialty practice affiliated with ACH in partnership with SUNY Upstate/Upstate University Hospital, providing comprehensive urological care for men and women.
• Auburn Pulmonary & Sleep Medicine Pulmonary and sleep medicine practice affiliated with ACH, specializing in pulmonology, critical care, and sleep medicine.
• Auburn Family Medicine Residency - Rural Track 1+2 family medicine residency program in partnership with SUNY Upstate Medical University; first year in Syracuse, second and third years in Auburn, with residents rotating through ACH specialties and maintaining a continuity clinic at Auburn Family Medicine.
• RN Residency Program Nurse residency program following Vizient and AACN curriculum, designed to transition new nurses from graduates to professionals within ACH.
• LPN Nurse Residency Program 8-month residency supporting newly licensed Practical Nurses through monthly learning sessions and hands-on experience; the only program of its kind in the region.
• Student Nurse Extern Program Externship offering 1:1 clinical training with experienced healthcare providers for student nurses, paying $20 per hour.

Quantifiable outcome

• 30% click rate on payment-related text messages during Dialog Health pilot with 12,500+ patients
• +2 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Partnerships

Ten partnerships are on record, tiered core, major and minor.

• Dialog HealthcoreTechnology or Integration · 10 December 2025ACH expanded its partnership with Dialog Health to deploy trackable short link technology in patient text messages for payment collections. During a 90-day pilot, ACH sent payment-related texts to over 12,500 patients, achieving a 30% click rate with over 500 patients inquiring about financial assistance. The technology reduced manual outreach tasks and improved workflow efficiencies for billing staff while providing patients easier access to balance information and financial assistance.
• UR Medicine Strong Memorial HospitalcoreStrategic or Co-development PartnerACH is a Designated Stroke Center in conjunction with UR Medicine Strong Memorial Hospital, providing advanced stroke care services with specialty support from the larger regional medical center.
• SUNY Upstate Medical University - Department of Family MedicinecoreStrategic or Co-development PartnerCollaborative Family Medicine Residency Rural Track program where ACH serves as primary clinical training site for residents in their second and third years. The partnership aims to improve health equity in rural settings and increase primary care physicians in Central New York. Residents rotate through ACH for various specialties and maintain continuity clinic at Auburn Family Medicine.
• SUNY Upstate/Upstate University Hospital - Urology DepartmentcoreStrategic or Co-development PartnerUpstate Urology of Auburn partners with SUNY Upstate/Upstate University Hospital Urology Department to provide extraordinary surgical care both locally in Auburn and in Syracuse. Ensures access to exceptional care with urologists having residency training in urology.
• SUNY Upstate Medical UniversitymajorStrategic or Co-development PartnerPartnership for medical education and residency programs. ACH affiliated with SUNY Upstate for various specialty training and medical student education.
• Cayuga CountyminorOthersProperty sold to Cayuga County for Mental Health Center and psychiatric unit housing.
• New York State Department of HealthmajorOthersState regulatory oversight for hospital certification, compliance surveys, and funding including HEAL NY grants ($4.4 million awarded in 2006).
• U.S. Senators Chuck Schumer and Kirsten GillibrandminorOthersFederal advocacy resulting in over $10 million in FEMA funding for COVID-19 response efforts, including reimbursement for staffing, COVID-19 units, and backfill of employees.
• Cayuga Community CollegemajorStrategic or Co-development PartnerACH nursing department actively collaborates with Cayuga Community College to provide nursing education platform where students engage in hands-on clinical work. CCC's nursing program is recognized as one of the top degree programs in New York State, producing graduates who become valued members of the ACH nursing team.
• SUNY Upstate/Upstate University Hospital Urology DepartmentcoreStrategic or Co-development PartnerEnsures access to exceptional urological surgical care both locally at ACH and at Syracuse facility through partnership with academic medical center.

Scale indicators10 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Cayuga Health (Cayuga Medical Center): Ithaca-based community health system with an acute care hospital and affiliated physician practices serving the adjacent Finger Lakes region. Most directly comparable peer given overlapping service area, comparable community-hospital profile, and similar academic affiliations with major NY systems.
• Thompson Health (F.F. Thompson Hospital): 113-bed community hospital in Canandaigua, NY, part of the UR Medicine affiliate network. Compares directly on size, rural Finger Lakes footprint, and ties to UR Medicine Strong Memorial, mirroring ACH's stroke and academic-affiliation model.
• Geneva General Hospital (Finger Lakes Health): Rural acute care hospital in Geneva, NY, operating as part of Finger Lakes Health with skilled nursing, primary care, and specialty services. Comparable in scale, service mix, and geographic context to ACH.
• Soldiers & Sailors Memorial Hospital (Finger Lakes Health): Penn Yan, NY critical access hospital with inpatient, emergency, and long-term care services under the Finger Lakes Health system. Closely matched to ACH on rural critical-access profile and post-acute integration.
• St. James Hospital: Hornell, NY community hospital affiliated with UR Medicine. Small rural acute care facility offering emergency, inpatient, and specialty services, highly comparable to ACH's size and network affiliation pattern.
• Clifton Springs Hospital & Clinic: Upstate NY community hospital with inpatient care, skilled nursing, and physician practices in a rural setting. Comparable to ACH on integrated delivery footprint and rural upstate demographics.
• Guthrie Corning Hospital: Southern Tier NY community hospital within the Guthrie integrated delivery system. Similar bed scale and rural community profile, with comparable multi-specialty employed-physician model.
• Ira Davenport Memorial Hospital (Arnot Health): Bath, NY rural hospital within the Arnot Health system offering inpatient, emergency, and long-term care services. Comparable community-hospital profile to ACH for rural upstate NY benchmarking.

Broad incumbents

• Geisinger Health: Large integrated health system serving rural and small-town communities across Pennsylvania with hospitals, clinics, and health plan. Broadly comparable in mission and rural-community focus, though vastly larger and more diversified than ACH.
• UR Medicine (University of Rochester Medical Center): Rochester-based academic health system and ACH's Designated Stroke Center partner. Comparable on clinical specialization dimensions, but operates at a fundamentally larger scale and broader regional footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCuQ3-Y_kcTukDGzoRCdvAsA
• Facebookfacebook.com/auburncommunityhospital
• LinkedInlinkedin.com/company/auburn-community-hospital
• Instagraminstagram.com/auburn_community_hospital

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries1 record

Funding overview

Funding rounds3 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Auburn Community Hospital