Metropolitan Family Services

Name

Metropolitan Family Services

Legal name

Metropolitan Family Services

Website

https://metrofamily.org

Company type

Private

Founded year

1857

Operating status

Operating

Headcount range

501–1,000 employees

Ownership category

akta.pro rank

Product category

Human and Social Services

NAICS

Individual and Family Services (6241), Child and Youth Services (62411), Other Individual and Family Services (624190), Child Care Services (6244)

SIC

Services-Social Services (8300), Services-Health Services (8000), Services-Child Day Care Services (8351)

akta.pro primary industry

Community Centers & Neighborhood Support Services (BPAGAEAL)

akta.pro secondary industries

Family & Parenting Support Services (BPAGAEAC), Family Coaching, Parent-Mediated & Home Visiting EI Services (EDACAFAJ), Family & Parent Support Services (Parent Coaching, Advocacy) (EDAJALAK)

Keywords

• Social services nonprofit
• Family support programs
• Behavioral health counseling
• Community mental health
• Legal aid services

Headquarters

HQ city

Chicago

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others

Revenue model

1. Donations and Charitable Contributions: Individual and corporate donations supporting nonprofit social service operations
2. Government Grants and Contracts: Federal, state, and local government funding for social service programs including Head Start, Medicaid services, and domestic violence programs
3. Insurance Reimbursement: Medicaid, Medicare, and commercial insurance reimbursement for behavioral health services

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Metropolitan Family Services is a nonprofit human services agency delivering wraparound community-based programs through four service pillars: Education (Early Learning, Head Start, Healthy Families home visiting), Economic Stability (Bridge to Construction job training, Employee Assistance Network), Emotional Wellness (Behavioral Health, Senior Services), and Empowerment (Family Shelter Service, violence prevention). Services are provided through 10 community centers across Chicago and DuPage County, the Legal Aid Society (since 1886), and Metropolitan Peace Initiatives.

Product overview

Metropolitan Family Services is a nonprofit social services agency that operates as a unified platform of community-based programs organized around four service pillars: Education, Economic Stability, Emotional Wellness, and Empowerment. The organization delivers services through a network of 10 Community Centers, the Legal Aid Society, and Metropolitan Peace Initiatives. Key programs include Early Learning & Head Start, Healthy Families home visiting, the Employee Assistance Network (EAN), Behavioral Health services, Family Shelter Service for domestic violence survivors, Legal Aid Society free legal representation, and the 40-Hour Domestic Violence Training program. Since 1857, the agency has served over 117,000 children and families annually across Chicago and DuPage County, operating as an integrated system where community centers deliver wraparound services and specialized programs address specific family needs from early childhood through seniors.

Differentiator

Problem solved

Functional benefit

Brands

• Legal Aid Society (LAS): Provides free legal services to individuals and families regardless of ability to pay, serving as one of the largest civil legal aid programs in the Midwest.
• Metropolitan Peace Initiatives (MPI)
• Family Shelter Service (FSS)
• Employee Assistance Network (EAN)
• Mpower
• Communities Partnering 4 Peace (CP4P)
• Treasure House

Products and services

• Education Programs Education services including Early Learning & Head Start, Healthy Families, and Parents as Partners programs that support child development and family stability from birth through adolescence.
• Economic Stability Programs Economic support services including Bridge to Construction job training and the Employee Assistance Network (EAN) that help families achieve financial independence.
• Emotional Wellness Services Mental health and counseling services encompassing Behavioral Health and Senior Services, providing therapeutic support for children, adults, seniors, and families.
• Empowerment Programs Services including Family Shelter Service for domestic violence survivors, violence prevention, community empowerment, and Metropolitan Peace Initiatives for conflict resolution.
• Legal Aid Society (LAS) Free legal services provided since 1886, offering representation in housing law, domestic violence, elder justice, human trafficking, employment law, and community schools legal clinics.
• Early Learning & Head Start Early childhood education program providing preschool services, home visiting, and Head Start/Early Head Start services for families with young children.
• Healthy Families A free, voluntary home visiting program supporting parents with children from birth to age 5, offering developmental screenings, socialization activities, and educational events.
• Family Shelter Service Domestic violence services in DuPage County offering 24/7 hotline, emergency shelter, court advocacy, support groups, children's services, and prevention education since 1976.
• Employee Assistance Network (EAN) Workplace wellness program providing employee assistance services to employers, supporting workers with personal and professional challenges.
• Metropolitan Peace Initiatives (MPI) Violence prevention and intervention initiative including the Metropolitan Peace Academy and Communities Partnering 4 Peace (CP4P), a collaborative network reducing gun violence in 28 Chicago communities.
• Child and Adolescent Mental Health Program Mental health services for children and adolescents providing individual and group therapy, crisis counseling, and family support.
• CILA Program Community Integrated Living Arrangement providing supported, shared-apartment housing for adults with mental illness with 24-hour staff support, case management, and daily living skills training.
• Upward Bound/TRIO Federally funded college preparation program helping first-generation college students prepare for and succeed in higher education through tutoring, college visits, and scholarship assistance.
• 40-Hour Domestic Violence Training Professional training certified by Illinois Certified Domestic Violence Professionals (ICDVP), offered multiple times per year for staff, interns, volunteers, and community members.
• Resale Shops Second Chance and Treasure House resale stores in Naperville and Glen Ellyn generating revenue for social services while providing free clothing for clients.

Quantifiable outcome

• Over 117,000 children and families served annually
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Ten partnerships are on record, tiered mpower partner and strategic partner.

• Northern Trustmpower partnerStrategic or Co-development PartnerNorthern Trust is a Chicago-based financial services company (founded 1889) and Mpower campaign partner supporting Metropolitan Family Services' mission to help families learn, earn, heal, and thrive.
• Blue Cross Blue Shield of Illinoismpower partnerStrategic or Co-development PartnerBCBS of Illinois is an Mpower campaign partner supporting Metropolitan Family Services' community programs.
• Nuveenmpower partnerStrategic or Co-development PartnerNuveen is an Mpower campaign partner supporting Metropolitan Family Services' initiatives.
• PNC Financial Servicesmpower partnerStrategic or Co-development PartnerPNC is an Mpower campaign partner supporting Metropolitan Family Services' community programs.
• AONstrategic partnerStrategic or Co-development PartnerAON is a strategic partner supporting Metropolitan Family Services.
• Mesirow Financialstrategic partnerStrategic or Co-development PartnerMesirow Financial is a strategic partner supporting Metropolitan Family Services.
• Comcaststrategic partnerStrategic or Co-development PartnerComcast is a strategic partner supporting Metropolitan Family Services.
• CNA Insurancestrategic partnerStrategic or Co-development PartnerCNA Insurance is a strategic partner supporting Metropolitan Family Services.
• CBREstrategic partnerStrategic or Co-development PartnerCBRE is a strategic partner supporting Metropolitan Family Services.
• BMO Harris Bankstrategic partnerStrategic or Co-development PartnerBMO Harris Bank is a strategic partner supporting Metropolitan Family Services.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Heartland Alliance: Chicago-based nonprofit providing human services including housing, healthcare, legal aid, and economic opportunity programs for vulnerable populations. Highly comparable to Metropolitan Family Services given overlapping Chicago footprint and multi-service delivery model.
• Catholic Charities of the Archdiocese of Chicago: One of the largest private social service agencies in Illinois, providing family services, immigration assistance, behavioral health, and senior services across the Chicago metropolitan area. Directly comparable in scope, scale, and service delivery model.
• Lutheran Social Services of Illinois: Statewide Illinois nonprofit providing children and family services, behavioral health, senior services, and refugee resettlement. Comparable multi-service family support mission with similar funding mix of government contracts and donations.
• Thresholds: Chicago-based nonprofit providing mental health services, housing, and recovery support for adults with mental illness and substance use disorders. Directly comparable for the Behavioral Health and CILA program portions of MFS.
• Trilogy Behavioral Healthcare: Chicago nonprofit providing community-based behavioral health services, including mental health treatment and supportive housing for adults with serious mental illness. Comparable Medicaid-billing behavioral health service model.
• Ada S. McKinley Community Services: Chicago-based nonprofit providing early childhood education, behavioral health, workforce development, and family services across multiple community sites. Highly comparable multi-program family services model in same geography.
• Sarah's Circle: Chicago nonprofit providing housing and supportive services for women experiencing homelessness and domestic violence. Comparable in empowerment and shelter services portion of MFS operations.
• Chinese American Service League: Chicago-based community organization providing child development, elder care, workforce training, and family services to Chinese American communities. Comparable wraparound service model in same Chicago market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/user/MetroFamChicago
• Facebookfacebook.com/metrofamchicago
• LinkedInlinkedin.com/company/metropolitan-family-services
• Instagraminstagram.com/metrofamchicago
• Xx.com/metrofamchicago

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries3 records

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Metropolitan Family Services