Hope House

What Hope House does

Hope House, Inc. is a 501(c)-style non-profit addiction treatment organization founded in 1967 and headquartered in Albany, New York. It operates two outpatient clinics (Albany and Troy) and seven licensed residential programs — including men's rehabilitation, women's recovery, reintegration, and supportive living — serving adults 18+ with alcohol, opioid, nicotine, and other substance use disorders, plus specialized services for pregnant women, women with young children, men in reintegration, and individuals with gambling disorders. Its clinical platform combines trauma-informed individual and group therapy with medication-assisted treatment (Suboxone and Vivitrol), psychiatric care, case management, peer support, vocational/educational resources, and safe supportive housing.

The business model is multi-payer and state-anchored. Hope House bills Medicaid managed care plans (CDPHP, Fidelis, MVP, and Straight Medicaid), accepts commercial insurance case-by-case, receives operating and capital grants from the New York State Office of Addiction Services and Supports (OASAS), and accepts donations through a separate funding entity (H.H. Funding Corp.). All programs are OASAS-licensed, including 820-certified residential designations. Patient access is driven by direct admissions and a referral network with state agencies, healthcare providers, and insurance partners, with a stated 24–72 hour admissions review turnaround. As of 2024 the organization reports approximately 150 employees, two outpatient clinics, seven residential programs, a housing program, and roughly $10 million in revenue, having grown from approximately $3 million under current President & CEO Kevin Connally, who assumed the role in 2024 after serving as Executive Director since December 2008 and who facilitated the 2014 merger with The Next Step, Inc.

Name

Hope House

Legal name

Hope House, Inc.

Website

https://hopehouseinc.org

Company type

Private

Founded year

1967

Operating status

Operating

Headcount range

251–500 employees

Short description

Hope House is a New York non-profit addiction treatment provider operating two outpatient clinics and seven licensed residential programs in Albany and Troy, serving adults with substance use and gambling disorders via Medicaid-reimbursed clinical care, MAT, and state-funded residential services.

Ownership category

akta.pro rank

Product category

Addiction Treatment Services

NAICS

Residential Mental Health and Substance Abuse Facilities (623220), Outpatient Mental Health and Substance Abuse Centers (621420)

SIC

Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Substance Use Recovery & Harm Reduction Support Services (BPAGAEAO)

Keywords

• Addiction treatment services
• Substance use disorder treatment
• Residential rehabilitation programs
• Outpatient behavioral health
• Medication assisted treatment

Headquarters

HQ city

Albany

HQ country

United States

HQ region

North America

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Medicaid Reimbursement: Billing Medicaid plans including CDPHP Medicaid, Fidelis Medicaid, MVP Medicaid, and Straight Medicaid for covered addiction treatment services
2. Commercial Insurance: Commercial plans reviewed and accepted on a case-by-case basis
3. Government Grants: New York State Office of Addiction Services and Supports (OASAS) grants including $4.2 million grant for residential facility built in 2014
4. Donations: Financial donations accepted via PayPal, credit card, or check made out to H.H. Funding Corp.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Hope House, Inc. is a non-profit addiction treatment center providing licensed outpatient and residential substance use disorder treatment in the Capital District of New York. The organization operates two outpatient clinics and seven residential programs delivering clinical counseling, medication-assisted treatment (Suboxone and Vivitrol), trauma-informed care, case management, psychiatric services, and supportive housing for adults recovering from alcohol, opioid, and substance addiction, including specialized programs for women with children and gambling disorder treatment.

Product overview

Hope House is a non-profit addiction treatment center offering a multi-service platform of residential and outpatient programs for substance use disorders. The organization operates two outpatient clinics (Albany and Troy) and seven residential programs including the Bette Center (men's reintegration), Men's Rehabilitation Program, Women's Recovery Program, Women's Supportive Living, Elizabeth House, Troy Men's Supportive Living, and The Next Step Women and Children's Program. Additional services include Gambling Services and Medication Assisted Treatment using Suboxone and Vivitrol. All programs are licensed by the New York State Office of Addiction Services and Supports (OASAS).

Differentiator

Problem solved

Functional benefit

Products and services

• Albany Outpatient Clinic Licensed outpatient clinic providing comprehensive treatment for substance use disorders including medication-assisted treatment, mental health support, individual and group therapy, peer support, and continuing care for adults in the Capital District.
• Troy Outpatient Clinic Outpatient clinic in Troy, NY providing comprehensive treatment for substance use disorders including medication-assisted treatment, mental health support, individual and group therapy, peer support, and continuing care.
• Bette Center Reintegration residential program for young adult and adult men, providing case management, group services, outpatient substance use treatment, mental health care, medical services, and educational or vocational resources.
• Men's Rehabilitation Program (ARP) Licensed 820 residential treatment program for adult men ages 18 and older offering comprehensive substance use disorder treatment with 20 beds, daily group therapy, weekly individual counseling, on-site medical and mental health services at the Hubbard Center I.
• Women's Recovery Program Residential rehabilitation program for women aged 18 and older providing a safe, supportive dormitory-style environment with trauma-informed care, physical health support, medication-assisted treatment, mental health counseling, and individual, family, and group therapy at the Hubbard Center II.
• Hope House Elizabeth House Reintegration program for women in Troy, NY offering individualized treatment, discharge planning, and a supportive environment focused on sobriety, emotional well-being, and personal development toward independent living.
• Hope House Troy Men's Supportive Living Supportive living program for men who have demonstrated skills to maintain abstinence while receiving minimal clinical and peer support, with weekly outpatient clinical services designed to support relapse prevention.
• The Next Step - Women and Children's Program OASAS Certified 820-Reintegration Treatment Program for pregnant women and women with children 6 years of age and younger, offering 24-hour staffing, person-centered treatment, parenting skills, and support for family reunification.
• The Next Step Supportive Living Supportive living program for women and children continuing their recovery journey with transitional support services.
• Women's Supportive Living Transitional residential program consisting of 7 furnished studio apartments for women continuing their recovery journey with minimal clinical and peer support, offering case management and assistance accessing community services.
• Gambling Services Specialized treatment services for individuals and families struggling with gambling harms or gambling disorder, available at outpatient clinics in Albany and Troy. A substance use problem is not required for admission.
• Medication-Assisted Treatment (MAT) Medication options for opioid use disorder, alcohol use disorder, and nicotine use disorder including Suboxone and Vivitrol, combined with clinical counseling as part of multiple pathways to recovery.

Quantifiable outcome

• Serves hundreds of individuals and families monthly
• +1 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• New York State Office of Addiction Services and Supports (OASAS)coreStrategic or Co-development PartnerHope House is licensed by OASAS to provide addiction treatment services. OASAS provides regulatory oversight, licensing, and has awarded grants including $4.2 million for facility construction.
• CDPHPcoreChannel Partner/ Reseller/ DistributorCDPHP is a Medicaid managed care plan accepted by Hope House for addiction treatment services. Contact: April Braman.
• Sterling Insurance Company FoundationminorGTM or Marketing PartnerCorporate sponsor supporting Hope House events and programs. Contact: Cathy McArdle.
• SEFCUminorGTM or Marketing PartnerCorporate sponsor of Hope House. Contact: Katie Farrow.
• Empire FinancialminorGTM or Marketing PartnerCorporate sponsor of Hope House. Contact: Gil Chase.
• Bette & Cring, LLCminorGTM or Marketing PartnerCorporate sponsor of Hope House, associated with Michael F. Bette Memorial Golf Tournament. Contact: Margie Saddlemire.
• Maria CollegeminorStrategic or Co-development PartnerEducational partnership offering 40% discount on CASAC program and bachelor's degree programs for employees, spouses, domestic partners, and dependent children.
• The Next Step, Inc.coreStrategic or Co-development PartnerSuccessfully merged with Hope House, Inc. Complimented both agencies and enhanced services to clients. Kevin Connally facilitated the merger which was approved by NYS OASAS and local government units.

Scale indicators6 records

Recent moves8 records

Expansion highlights6 records

Broad incumbents

• Ashley Addiction Treatment: Ashley is a non-profit operating residential and outpatient substance use disorder treatment in the Mid-Atlantic with primary locations in Havre de Grace, MD, comparable in mission and clinical model to Hope House though serving a different geography.
• Caron Treatment Centers: Caron is a national non-profit addiction treatment provider with residential and outpatient programs across multiple states, comparable to Hope House in its mission and continuum-of-care approach but operating at significantly greater scale and geographic reach.
• Recovery Centers of America: Recovery Centers of America operates a large for-profit network of residential and outpatient addiction treatment centers in the Northeast and Mid-Atlantic, directly competing for managed care referrals in the same regional Medicaid and commercial markets as Hope House.
• Promises Behavioral Health: Promises operates residential and outpatient addiction treatment facilities across multiple states, sharing Hope House's focus on co-occurring disorders, MAT, and trauma-informed care but with broader geographic reach and higher-acuity programming.
• Hazelden Betty Ford Foundation: Hazelden Betty Ford is a large national non-profit operating residential and outpatient addiction treatment programs across the U.S., representing a scaled incumbent in the same SUD treatment category with broader geographic reach and brand than Hope House.

Direct peers

• Phoenix House New York: Phoenix House operates OASAS-licensed residential and outpatient substance use disorder programs across New York State, overlapping Hope House's clinical model, populations served (adults, women, supportive living), and reliance on Medicaid and state funding.
• Conifer Park: Conifer Park operates OASAS-licensed outpatient and residential substance use disorder treatment programs in the Capital Region (Glenville, NY), directly overlapping Hope House's service geography, payer mix (Medicaid), and clinical offerings including MAT and outpatient services.
• Spectrum Health Systems: Spectrum Health Systems is a non-profit operating a full continuum of residential, outpatient, and medication-assisted treatment for substance use disorders across Massachusetts, sharing Hope House's multi-site, Medicaid-funded, OASAS-equivalent state-licensed operating model.

Regional players

• St. Joseph's Addiction Treatment & Recovery Centers: St. Joseph's operates OASAS-licensed residential, outpatient, and reintegration SUD programs across upstate New York (Saranac Lake, Ray Brook, Tupper Lake), serving a similar Medicaid-dependent population with comparable women's, men's, and supportive living programming to Hope House.
• McPike Addiction Treatment Center: McPike is an OASAS-licensed residential SUD treatment facility in Utica, NY operated by Helio Health, sharing Hope House's New York State regulatory dependency, Medicaid payer model, and multi-modality treatment approach.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/hopehousealbany
• Facebookfacebook.com/hopehousealbany
• LinkedInlinkedin.com/company/hope-house-inc-

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hope House