Cooperativa Oriental

What Cooperativa Oriental does

Cooperativa Oriental (legal name Cooperativa de Ahorro y Crédito Oriental) is a member-owned credit union headquartered in Humacao, Puerto Rico, founded in 1958 from a parish mutual-aid society and opened to the general public in 1967. It operates nine branches across Humacao, Caguas, Ponce, Loíza, and the San Juan metropolitan area, serving individual member-owners, youth and students, small and medium businesses, and home buyers. The cooperative runs a full consumer and commercial banking franchise: savings and checking accounts, share accounts with annual patronage dividends, certificates of deposit, Visa and Mastercard credit and debit products, personal, auto, solar, secured, and emergency loans, SBA 7(a) commercial lending, and a full residential mortgage suite (Conventional, FHA, VA, Rural, 203K, Construction, Streamline Refi). Member deposits are insured up to $250,000 by COSSEC.

The cooperative's technology stack is conventional rather than proprietary: Home Banking on the Financial-Net platform, the Mobiliti iOS/Android mobile app, FotoCoop mobile remote check deposit, ATH Móvil P2P and merchant payments, CO-OP Shared Branch access (over 5,500 locations), ATH and NYCE ATM networks, Visa and Mastercard card issuance, a 24/7 IVR for card services, and a web-based merchant payroll and POS service. Insurance products (personal, residential, commercial, life, accident and health, disability, school, and funeral) are distributed through agency agreements with Cooperativa de Seguros Múltiples and COSVI rather than underwritten in-house.

Cooperativa Oriental generates revenue primarily through net interest income on its loan portfolio (APR ranges from 4.95% on new auto to 15.75% on credit cards), deposit intermediation spreads, membership share account contributions ($120/year), insurance commissions, and merchant/POS transaction fees. The cooperative is privately held by its member-owners, is not investor-backed, and received a $3,718,258 CDFI Fund award on April 10, 2023. Distribution runs through owned branches, the Shared Branch network, digital self-serve channels, and dedicated mortgage originators in the commercial channel.

Name

Cooperativa Oriental

Legal name

Cooperativa de Ahorro y Crédito Oriental

Website

https://cooporiental.com

Company type

Private

Founded year

1958

Operating status

Operating

Headcount range

51–100 employees

Short description

Cooperativa Oriental is a member-owned credit union in Puerto Rico, operating nine branches and offering deposit accounts, consumer and commercial loans, mortgages, SBA 7(a) lending, insurance, and digital banking to individual, student, and SMB members.

Ownership category

akta.pro rank

Headquarters

HQ city

Humarock

HQ country

United States

HQ region

North America

Offices9 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain, Others

Revenue model

1. Interest Income on Loans: The primary revenue driver is interest income earned on the loan portfolio, which includes personal loans, auto loans, mortgage loans (conventional, FHA, VA, Rural, 203K, construction), commercial loans, SBA 7(a) loans, solar loans, and credit cards. Interest rates range from 4.95% APR for new auto loans to 15.75% APR for credit cards.
2. Deposit Taking and Interest Spreads: The cooperative accepts savings, checking, and certificate of deposit accounts from members, paying interest on deposits while earning a spread on intermediation between lower deposit rates and higher loan rates.
3. Membership Fees and Share Account Revenue: Members pay annual share account contributions ($120 per year / $10 monthly) and receive dividends. As member-owners, profits are distributed as dividends based on patronage and savings, with capital being non-seizable.
4. Insurance Commissions: As authorized agents of Cooperativa de Seguros Múltiples (Seguros Misceláneos) and COSVI (life and disability insurance), the cooperative earns commissions on insurance products sold including home, auto, life, accident, and group insurance.
5. Merchant Services and Transaction Fees: Revenue from merchant services including POS terminal fees, commercial payroll processing fees, and other transaction-based commercial banking services offered to business members.
6. Service Charges and Fees: Monthly service charges apply to certain account types when minimum balance requirements are not maintained (e.g., $4 monthly for savings accounts below $10 balance, $5 monthly for MasterCard debit).

Pricing tiers

Go-to-market motion3 records

Distribution channels7 records

Marketing channels6 records

Core offering

Cooperativa Oriental is a member-owned credit union that accepts deposits (savings, checking, share, youth, ORI, VeraCoop, NaviCoop, IRAs, certificates) and originates loans (personal, auto, solar, emergency, household goods, secured, plus SBA 7(a) commercial, credit lines, and Conventional/FHA/VA/Rural/203K/construction/streamline mortgages). It also distributes insurance products as an authorized agent of Cooperativa de Seguros Múltiples and COSVI, and operates merchant services including POS terminals, payroll processing, smart safe deposits, and night deposits for business members.

Product overview

Cooperativa de Ahorro y Crédito Oriental is a credit union based in Puerto Rico offering a comprehensive range of financial products and services. The product portfolio includes: core deposit products (Cuenta de Ahorro, Cuenta Corriente, Cuenta de Acciones, Cuenta Juvenil, Cuenta ORI), specialty savings accounts (Veracoop, Navicoop), certificates of deposit, credit cards (Visa Regular, MC Regular, MC Gold, MC Juvenil, MC Débito), personal loans, auto loans, solar panel loans, secured loans, emergency loans, appliance loans, commercial loans including SBA 7(a), commercial credit lines, and mortgages (Conventional, FHA, VA, Rural, 203K, Construction, Streamline Refinancing). Digital banking services include Home Banking, ATH Móvil, FotoCoop, Direct Deposit, and Shared Branch access. Insurance products offered through partnerships with Cooperativa de Seguros Múltiples and Cosvi include personal, residential, commercial, life (VIDA ESENCIAL, Guaranteed Issue, Term, Crece Seguro), accident, health, group life, disability (SINOT, Income Protection), and school insurance. Additional services include IRA accounts, roadside assistance, home assistance, and senior assistance programs. The cooperative also provides commercial banking services with POS terminals, payroll processing, and merchant deposit services.

Differentiator

Problem solved

Functional benefit

Brands

• VeraCoop: Savings account for planning vacations, home remodeling, graduation expenses, or back-to-school costs
• NaviCoop
• ATH Móvil Business
• Fotocoop

Products and services

• Cuenta de Ahorro (Savings Account) Basic savings account allowing deposits and withdrawals at the member's convenience, with monthly service charges waived upon maintaining a $10 minimum balance. Available to all member-owners of Cooperativa Oriental.
• Cuenta Corriente (Checking Account) Checking account with unlimited check writing, digitized statements, ATH card, and optional MasterCard debit card. Requires $100 minimum opening and $400 daily minimum balance.
• Cuenta de Acciones (Share / Membership Account) Membership share account that establishes the member as owner (socio-dueño) of the cooperative, pays annual dividends based on patronage, and provides life and funeral insurance benefits. Requires $20 minimum to open and $120 annual contribution ($10 monthly).
• Cuenta Juvenil (Youth Savings Account, ages 13-17) Savings account for young people aged 13-17 designed to foster savings habits and financial education, including a debit card tailored for youth. Requires $20 minimum to open.
• Cuenta ORI (Children's Savings Account) Savings account designed for children to teach savings benefits, with optional parental transfers to the account.
• VeraCoop (Specialty Vacation/Project Savings) Specialty savings account for planning vacations, home remodeling, graduation expenses, or back-to-school costs, paying 1.25% APY on balances up to $20,000. Valid May 1, 2026 – April 30, 2027; $20 early withdrawal fee.
• NaviCoop (Specialty Holiday Savings) Holiday savings account paying 2.25% APY on balances up to $25,000. Valid November 1, 2025 – October 31, 2026; $20 early withdrawal fee.
• Certificados de Depósito (Certificates of Deposit) Fixed-term investment certificates providing guaranteed interest over a specific period, with interest paid monthly, annually, or at maturity. Minimum $50,000 to open; early withdrawal penalties apply.
• Mastercard Regular Credit Card Standard Mastercard credit card with up to $25,000 limit, 15.75% APR on purchases and 11.95% APR on cash advances, accepted worldwide, with a rewards points program redeemable for cash.
• Mastercard Gold Credit Card Premium Mastercard credit card with up to $25,000 limit, 15.75% APR on purchases and 12.50% APR on cash advances, including auto insurance, travel insurance, purchase protection, and extended warranty benefits.
• Mastercard Estudiantil (Student Credit Card) Student Mastercard for ages 18-25 enrolled in accredited universities. $0 annual fee, 10.95% APR on purchases and advances, credit limit $300-$2,000, 1 reward point per $1 spent.
• Visa Regular Credit Card Visa credit card with up to $25,000 limit, 15.75% APR on purchases and 11.95% APR on cash advances, and rewards program accumulating points redeemable for cash.
• Mastercard Débito (Debit Card) Mastercard-branded debit card linked to savings and checking accounts, enabling cash withdrawals at ATH and NYCE ATMs and point-of-sale transactions with no monthly transaction fees. $5 monthly fee.
• Préstamos Personales (Personal Loans) Personal loans ranging from $1,000 to $50,000 for debt consolidation, travel, or other personal needs, with interest rates starting from 6.95% APR.
• Préstamo de Auto Nuevo y Usado (New and Used Auto Loans) Vehicle loans for new and used automobiles with immediate approval and flexible terms. New auto rates from 4.95% APR (up to 84 months, for credit scores 720+), used from 7.50% APR, with 0% origination fee.
• Préstamos Placas Solares (Solar Panel Loans) Financing for complete solar energy systems with rates from 5.95% APR and repayment terms up to 15 years. Valid until June 30, 2026.
• Préstamo Garantizado (Share/CD-Collateral Secured Loan) Secured loan backed by the member's shares, savings, or certificates held at the credit union, with rates starting at 8.50% APR and quick approval.
• Préstamos de Emergencia (Emergency Loans) Emergency loans covering unexpected expenses without depleting member savings, with interest rates from 13.75% APR.
• Préstamo de Enseres (Household Goods Loans) Financing for household appliances, electronics, furniture, and household systems with interest rates from 8.25% APR.
• Préstamos Comerciales (Commercial Loans incl. SBA 7(a)) Commercial loans including SBA 7(a) program loans with up to 90% government guarantee, covering operating capital, property acquisition, business purchase, and inventory. Cooperativa Oriental is among the first credit unions in Puerto Rico to offer SBA 7(a).
• Línea de Crédito Comercial (Commercial Line of Credit) Commercial revolving credit lines tailored to business working-capital needs.
• Préstamo Convencional (Conventional Mortgage) Conventional mortgage loans for primary residence, second homes, investment properties, land purchase, and refinancing under Law 87. Properties eligible are 1-4 unit dwellings.
• Préstamo FHA (Federal Housing Administration Mortgage) FHA mortgages for purchasing or refinancing primary residences in Puerto Rico, with maximum borrowing determined by FHA based on the municipality where the property is located.
• Préstamo VA (Veterans Affairs Mortgage) VA loans for US military veterans and eligible Certificate of Eligibility holders, available for purchase and refinancing up to 100% of appraised value.
• Préstamo Rural (Rural Development Mortgage) Rural Housing Administration loans for low-to-moderate income residents in rural areas, offering 100% financing based on appraised value with 0% down payment.
• Préstamo 203K (FHA Renovation Mortgage) FHA 203K renovation mortgage for purchasing or refinancing primary residences that need repairs, with loan amount determined by FHA based on geographic location.
• Préstamos de Construcción (Construction Loans) Construction financing covering land acquisition, materials, labor costs, and existing mortgage balance, with interest-only payments during the construction period.
• Refinanciamiento Streamline (Streamlined Refinance) Streamlined refinancing for FHA, VA, and Rural Development loans with minimal documentation, no appraisal fees, and no credit or income verification.
• Autos Reposeídos (Repossessed Vehicle Inventory) Inventory of repossessed vehicles available for direct purchase, including Toyota Tacoma and other models, through Cooperativa Oriental.
• Home Banking (Online Banking Platform) Online banking platform enabling 24/7 account access, transfers, loan payments, bill pay for utilities, and check history viewing, delivered through Financial-Net.
• FotoCoop (Mobile Check Deposit) Mobile check deposit service allowing members to photograph and deposit checks remotely through a dedicated mobile application. Requires a checking account, Home Banking subscription, and mobile app.
• ATH Móvil Consumer (Mobile P2P Payments) Mobile payment application enabling instant peer-to-peer money transfers, bill payments, and balance inquiries via phone number for registered ATH Móvil users.
• Depósito Directo (Direct Deposit) Direct deposit service for receiving salary, retirement, and Social Security deposits directly into checking or savings accounts at no cost.
• Shared Branch Network Access Access to the CO-OP Shared Branch network providing over 5,500 shared branches in Puerto Rico, the US, and internationally, enabling members to conduct withdrawals, deposits, transfers, and loan payments at any participating credit union.
• ATH Móvil Business (Merchant Payments) Business version of ATH Móvil allowing merchants to receive payments from ATH Móvil users by their unique business name (pATH).
• POS Comerciantes (Merchant POS Terminals) Point-of-sale terminals for merchants accepting credit and debit cards, with merchant statement access, POS transaction details, and monthly report exports to Excel through the OrientalPOS merchant portal.
• Servicio de Nómina (Web-Based Payroll Platform) Web-based payroll processing platform available 24/7 for merchants with business accounts, enabling recurring payroll setup, vendor payments, transaction history, email notifications, and integration with accounting software at no cost.
• Depósito al Instante (Smart Safe Instant Deposit) Smart safe service for merchants enabling cash deposits with electronic validation, electronic transmission of deposit information, and instant provisional credit without visiting a branch.
• Depósito Nocturno (Night Deposit Service) Night deposit service for merchants providing after-hours deposit drop-box capabilities through the cooperative's branch infrastructure.
• Cuenta Comercial para Corporaciones (Corporate Checking) Business checking account for corporations paying 1% APY on balances, with $0 service charges and free online financial services.
• Cuenta Comercial DBA (Doing Business As Account) Doing Business As commercial account for businesses operating under a trade name, providing access to all individual accounts plus commercial checking.
• Seguros Personales, Residenciales y Comerciales (Personal, Home, and Commercial Insurance) Insurance products distributed as an authorized agent of Cooperativa de Seguros Múltiples, including personal lines (Full Cover, Multipack, Doble Interés, Public Liability), residential (Dwelling, Personal Liability), and commercial (Multipack Comercial, Commercial Property) coverage.
• Seguros de Vida y Discapacidad (Life and Disability Insurance via COSVI) Life and disability insurance products distributed as an authorized agent of COSVI: VIDA ESENCIAL (whole life), Guaranteed Issue whole life, Term life, COSVI Serena funeral expense, Crece Seguro children's insurance, Accident & Health, Group Life, SINOT non-occupational disability, Income Protection (75% of weekly salary up to $1,000 for 26 weeks), and School Insurance.
• IRA COSVI / Cuenta IRA (Individual Retirement Account) IRA with 1.00% minimum guaranteed interest for employed individuals up to age 75. Minimum $300 to open with $25 monthly contributions, available through the cooperative's insurance/retirement channel.
• Asistencia en la Carretera, Hogar y Tercera Edad (Roadside, Home, and Senior Assistance Programs) Annual subscription assistance programs — Roadside Assistance ($48/year for vehicles 2000+), Home Assistance ($54/year, no age limit), and Elderly Assistance ($102/year for ages 60+) — covering towing, locksmith, plumbing, electrical, glass repair, and senior companion/medical transport services.

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

Feature6 records

Partnerships

Ten partnerships are on record, tiered core and supporting.

• ATH MóvilcoreTechnology or IntegrationATH Móvil is a Puerto Rico-based mobile payment platform enabling P2P transfers, merchant payments, and bill payments via phone number. Cooperativa Oriental integrates ATH Móvil to provide members with instant money transfer capabilities and merchant payment acceptance.
• CO-OP Shared BranchcoreTechnology or IntegrationCO-OP Shared Branch is a credit union service organization (CUSO) providing shared branching infrastructure. Cooperativa Oriental members can access their accounts and conduct transactions at over 5,500 shared branch locations across the US and internationally.
• Small Business Administration (SBA) — 7(a) ProgramcoreStrategic or Co-development PartnerCooperativa Oriental is one of the first credit unions in Puerto Rico to offer SBA 7(a) commercial loans, providing up to 90% guarantee for small businesses. This partnership enables the cooperative to offer government-backed commercial lending to local businesses.
• Cooperativa de Seguros MúltiplescoreChannel Partner/ Reseller/ DistributorCooperativa Oriental is an authorized agent (agentes autorizados) of Cooperativa de Seguros Múltiples for miscellaneous insurance products (Seguros Misceláneos). Products include auto, home, commercial, and umbrella insurance policies.
• COSVIcoreChannel Partner/ Reseller/ DistributorCooperativa Oriental is an authorized agent of COSVI for life and disability insurance products. Products include whole life, guaranteed issue life, term life, accident & health, group life, SINOT disability, income protection, and school insurance.
• COSSEC (Corporación de Seguro de Depósitos de las Cooperativas)coreOthersCOSSEC is the deposit insurance corporation for Puerto Rico's credit unions, insuring shares and deposits up to $250,000. This regulatory partnership provides deposit protection for all cooperative members.
• ATH Network / NYCE NetworksupportingTechnology or IntegrationCooperativa Oriental's debit cards operate on the ATH and NYCE payment networks, providing members with access to cash withdrawals and point-of-sale transactions at thousands of ATMs and merchant locations across Puerto Rico and the US.
• MastercardcoreTechnology or IntegrationCooperativa Oriental issues Mastercard debit and credit cards (Regular, Gold, Estudiantil, Juvenile) enabling members to make purchases and withdrawals globally through the Mastercard payment network.
• VisasupportingTechnology or IntegrationCooperativa Oriental issues Visa Regular credit cards enabling members to make purchases and cash advances internationally through the Visa payment network.
• Cossec (Corporación para la Supervisión y Seguro de Cooperativas de Puerto Rico)coreOthersCOSSEC insures cooperative deposits and shares up to $250,000 per depositor, providing fundamental financial safety for all members.

Scale indicators4 records

Recent moves8 records

Expansion highlights6 records

Broad incumbents

• Banco Popular de Puerto Rico: Largest bank in Puerto Rico with retail, commercial, and mortgage offerings. Directly competes with Cooperativa Oriental for the same consumer and SMB deposit and loan base across the island, but at materially larger scale with a full national product suite.
• FirstBank Puerto Rico: Puerto Rico-headquartered bank offering consumer, mortgage, and commercial banking. Comparable geographic focus and customer segments as Cooperativa Oriental, with similar branch-network strategy across PR but larger balance sheet and product breadth.
• Oriental Bank (now part of FirstBank): Former Puerto Rico commercial bank focused on consumer and commercial banking, recently merged into FirstBank. Comparable SMB and consumer product set to Cooperativa Oriental and overlapping branch footprint in PR.
• Navy Federal Credit Union: Largest U.S. credit union serving military members and families. While not a direct PR competitor, it is a structural peer demonstrating the scale a digital-first, member-owned cooperative can achieve — and a relevant benchmark for the CO-OP Shared Branch network that Cooperativa Oriental also uses.
• PenFed (Pentagon Federal Credit Union): Large U.S. credit union offering consumer lending, mortgages, credit cards, and member services. Comparable full-service cooperative model with similar credit card and mortgage offerings, providing a benchmark for how a credit union product suite can scale nationally.

Direct peers

• Banco Cooperativo de Puerto Rico (Coop Bank): Wholesale cooperative bank serving credit unions and cooperatives across Puerto Rico. Direct counterparty in the PR cooperative ecosystem — Cooperativa Oriental's deposits are placed here and it provides correspondent banking services, making it a structural peer in the same cooperative model.
• Cooperativa de Ahorro y Crédito de Arecibo (COOPACA): One of the larger credit unions in Puerto Rico offering savings, loans, and member services. Closest direct peer — same cooperative structure, same regulatory regime under COSSEC, similar full-service member offerings and geographic island-wide strategy.
• Cooperativa de Ahorro y Crédito de Aguadilla: Puerto Rico-based credit union serving consumers with deposit, loan, and mortgage products. Direct peer operating under the same COSSEC regulatory framework, with overlapping branch coverage and similar member-owned value proposition.

Others

• Mastercard: Card network operator. Not a competitor but a critical infrastructure partner for Cooperativa Oriental's MC Regular, Gold, Estudiantil, and Débito cards — relevant for understanding network economics and competitive positioning of the cooperative's card products.
• ATH Móvil (Evertec): Puerto Rico's dominant P2P and bill payment platform operated by Evertec. Not a credit union competitor but a core digital-channel partner for Cooperativa Oriental — concentration in this dependency represents both a competitive advantage and an integration-risk exposure.

Market position

Strengths1 record

Weaknesses1 record

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/cooporiental
• Facebookfacebook.com/cooporiental

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cooperativa Oriental