Georgia Department of Labor

What Georgia Department of Labor does

The Georgia Department of Labor (GDOL) is a constitutional state agency of the State of Georgia, established in 1912, that administers the state's unemployment insurance (UI) program, operates workforce development services, and produces labor market intelligence for Georgia's workers and employers. The agency serves two principal constituencies: individual claimants seeking unemployment benefits and reemployment services, and Georgia employers — from 1.4M+ small businesses (99.7% of all Georgia businesses, employing 1.8M people) to large enterprises such as Piedmont Healthcare, Emory Health Care, Walmart, Wellstar Health System, Northside Hospital, and Randstad — that must register, pay UI taxes, file claims, and post jobs. GDOL also administers the federally funded Disaster Unemployment Assistance (DUA) program for workers impacted by presidentially declared disasters (e.g., Hurricane Helene, Tropical Storm Debby) and operates the Walking the Last Mile reentry program in partnership with the Georgia Department of Corrections.

GDOL distributes services through an omnichannel model combining 34 physical career centers across all of Georgia's 159 counties, digital self-service portals (MyUI Claimant Portal, Employer Portal, Partner Portal, and Georgia LaborMarket Explorer), and a toll-free customer service line. Its technology stack spans a legacy UI system originally built in the 1980s (undergoing full cloud-based modernization for a Fall 2026 launch), the George AI virtual agent (built on Webex by Cisco, with 1.7M+ successful interactions, 97% request-routing accuracy, and 94% success rate in meeting customer needs), ID.me for identity verification and fraud prevention, and integrations with WorkSource Georgia (TCSG) for workforce delivery. UI modernization is the most consequential technology program in the agency's history, intended to improve user experience, reduce fraud, and accelerate claims processing.

The funding model is publicly financed and combines employer UI payroll taxes (the core operational revenue), state appropriations, federal grants (Wagner-Peyser pass-throughs now largely routed through TCSG post-FLC transition, plus targeted grants including a $4M U.S. DOL award in July 2024), and full federal reimbursement of DUA benefits (capped at $365 per week). Services to citizens are free; employer tax compliance is mandatory. GDOL is led by Commissioner Bárbara Rivera Holmes, Georgia's first Latina constitutional officer, sworn in on April 4, 2025, who released a strategic plan in March 2026 centered on UI modernization, operational excellence, and elevated public service. Headcount is 1,001–5,000 across the state.

Name

Georgia Department of Labor

Legal name

Georgia Department of Labor

Website

https://dol.georgia.gov

Company type

Private

Founded year

1912

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

The Georgia Department of Labor is a constitutional state agency administering Georgia's unemployment insurance program, operating 34 career centers statewide, and providing workforce development, labor market data, AI-powered customer service, and job-matching services to workers and employers across Georgia.

Ownership category

akta.pro rank

Product category

State Government Labor and Workforce Services

NAICS

Administration of Human Resource Programs (except Education, Public Health, and Veterans' Affairs Programs) (92313), Employment Placement Agencies (561311)

SIC

Services-Management Services (8741), Services-Educational Services (8200)

akta.pro primary industry

Unemployment Insurance & Employment Support Benefits (BPAIAKAB)

akta.pro secondary industries

Dislocated Worker & Rapid Response / Reemployment Programs (EDAAAOAF), Workforce Data, Labor Market Intelligence (LMI) & Program Evaluation (EDAAAOAN)

Keywords

• Unemployment insurance services
• Workforce development programs
• Labor market data
• Employment services
• Career center services

Headquarters

HQ city

Atlanta

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Unemployment Insurance (UI) Administration: GDOL administers Georgia's state unemployment insurance program, funded by employer payroll taxes. The agency collects UI taxes from Georgia employers, manages the state UI trust fund, and distributes unemployment benefits to eligible claimants. This is the core operational function of the department.
2. Employer Tax Services and Compliance: GDOL handles employer registration, tax rate calculations, and compliance monitoring for unemployment insurance. Employers access services through the Employer Portal for tax filings and UI claims management.
3. Disaster Unemployment Assistance (DUA): Federally funded program administered by GDOL that provides temporary financial assistance to workers impacted by presidentially declared disasters who do not qualify for regular state UI benefits. Weekly benefits up to $365. Costs are reimbursed by federal government.
4. Workforce Development Services: GDOL provides job matching, career center services, and reemployment support funded through state appropriations and federal grants, including Wagner-Peyser funds administered in partnership with TCSG/WorkSource Georgia.

Pricing tiers

Go-to-market motion3 records

Distribution channels7 records

Marketing channels10 records

Core offering

Georgia Department of Labor (GDOL) is the state agency administering Georgia's unemployment insurance program, providing job search and reemployment services through 34 career centers statewide, an online MyUI Claimant Portal, and an Employer Portal for tax and compliance management. It publishes statewide labor market data via the Georgia LaborMarket Explorer and operates workforce development, disaster unemployment assistance, and reentry programs in partnership with state and federal agencies.

Product overview

Georgia Department of Labor offers a unified government services platform providing workforce development and unemployment insurance services. The core offerings include the MyUI Claimant Portal for unemployment insurance claims and benefits, the Employer Portal for tax and recruitment management, the WorkSource Georgia job matching platform, and 34 physical Career Centers statewide. Key digital products include the Georgia LaborMarket Explorer for labor data, George AI virtual agent for customer service, and the Disaster Unemployment Assistance program for federally declared disasters. The department is undertaking a major UI modernization initiative to replace its legacy 1980s system with a cloud-based platform. Additional programs include the Walking the Last Mile reentry initiative, child labor services, and the Georgia New Hire Reporting Program.

Differentiator

Problem solved

Functional benefit

Products and services

• MyUI Claimant Portal Online self-service portal for Georgia unemployment insurance claimants to apply for benefits, set up employer-filed claim profiles, file weekly UI benefits, submit weekly work search, and manage UI benefit payment methods.
• Employer Portal

Quantifiable outcome

• 1.7M+ successful AI-powered customer interactions since December 2021
• +7 more outcomes

Named customers8 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability3 records

Feature5 records

Partnerships

Ten partnerships are on record, tiered core and supporting.

• Technical College System of Georgia (TCSG) / WorkSource GeorgiacoreStrategic or Co-development Partner · 21 October 2025During the 2025 federal government shutdown, GDOL partnered with TCSG and WorkSource Georgia to mobilize resources for affected federal workers, providing the WorkSource Georgia Portal with 1,600+ active job listings, training programs, and Rapid Response program support.
• WorkSource Georgia / Technical College System of Georgia (TCSG)coreStrategic or Co-development Partner · 1 January 2024GDOL transitioned all Foreign Labor Certification (FLC) program responsibilities, staff, and activities to WorkSource Georgia, a program led by TCSG's Office of Workforce Development, effective January 1, 2024. GDOL remains committed to ensuring employers receive uninterrupted FLC services. WorkSource Georgia also manages the WorkSource Georgia Portal replacing Employ Georgia, and TCSG's Rapid Response program supports dislocated workers.
• Georgia Department of CorrectionscoreStrategic or Co-development Partner · 8 November 2023GDOL administers the Walking the Last Mile reentry program in partnership with the Georgia Department of Corrections. The program provides individualized skills assessments, essential skills development, and job placement assistance to returning citizens prior to reentry from Metro Reentry Facility in Atlanta.
• Georgia Association of ManufacturerssupportingStrategic or Co-development Partner · 8 November 2023The Georgia Association of Manufacturers supports the Walking the Last Mile reentry program by providing employment opportunities and industry connections for returning citizens transitioning from incarceration.
• Associated General Contractors of GeorgiasupportingStrategic or Co-development Partner · 8 November 2023The Associated General Contractors of Georgia partners with GDOL on the Walking the Last Mile reentry program, offering construction industry job placements and workforce opportunities for returning citizens.
• Metro Reentry Facility (Downtown Atlanta)supportingStrategic or Co-development Partner · 8 November 2023The Metro Reentry Facility hosts the inaugural Walking the Last Mile program launch in December 2023, providing physical location and operational support for skills training and job readiness services.
• Webex by CiscosupportingTechnology or Integration · 31 October 2023GDOL partnered with Webex by Cisco to implement an AI-powered virtual agent (George AI) for customer service, achieving over 1.7 million successful interactions, 97% request routing accuracy, and 94% success rate. GDOL received the 2023 Webex Champion Award in recognition of this innovation.
• Georgia Department of Economic DevelopmentsupportingStrategic or Co-development PartnerWorkforce partner providing economic development alignment for workforce programs and talent pipeline initiatives across Georgia.
• U.S. Department of LaborcoreStrategic or Co-development PartnerFederal agency providing regulatory oversight, funding, and program guidance for workforce development and unemployment insurance programs.
• Georgia Quick StartsupportingStrategic or Co-development PartnerWorkforce partner providing customized employee training and workforce development services for Georgia employers.

Scale indicators12 records

Recent moves5 records

Expansion highlights6 records

Broad incumbents

• LinkedIn: Global professional network dominating recruitment and labor market intelligence. Broad incumbent to GDOL in employer-candidate matching and workforce data, representing the principal private-sector substitute for state job boards.
• Indeed: Largest global job search platform. Comparable to GDOL on the recruitment/job-matching axis and a structural competitor for employer job-posting spend.
• U.S. Department of Labor: Federal parent regulator providing oversight, funding, and program guidance for state workforce and UI systems. Listed as a core GDOL partner and a relevant comparator for governance and funding structure.

Others

• ID.me: Identity verification platform integrated into GDOL's MyUI Claimant Portal to authenticate claimants and prevent fraud. An enabling technology partner rather than a competitor, but a peer in fraud-prevention infrastructure for state benefit programs.
• Webex by Cisco: Technology partner powering GDOL's George AI virtual agent. An enabling infrastructure peer; relevant as the platform on which GDOL's award-winning AI customer service is built.

Direct peers

• WorkSource Georgia (Technical College System of Georgia): TCSG-led workforce development program that absorbed GDOL's Foreign Labor Certification program and operates the WorkSource Georgia Portal (1,600+ listings). A direct operational peer in job matching and reemployment services within Georgia.
• Texas Workforce Commission: Texas's state labor and workforce agency administering UI, workforce development, and labor market data. Closely comparable to GDOL in function, with parallel online claim filing, employer tax services, and WorkInTexas.com job-matching platform.
• California Employment Development Department (EDD): California's state labor agency administering UI, job placement, and workforce development. Directly comparable to GDOL in mandate, scale, and product mix (claimant portal, employer portal, career centers), and a useful comparator given California's larger modernization challenges.
• New York State Department of Labor: NY's state labor agency providing UI, job search, and workforce development with online claimant portal and career center network. Directly comparable to GDOL, including ongoing modernization and AI chatbot initiatives.
• Florida Department of Commerce (formerly DEO): Florida's state labor and economic development agency operating Reemployment Assistance, workforce services, and labor market data. Highly comparable to GDOL in program structure, claimant portal, and employer services.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/GeorgiaDOL
• YouTubeyoutube.com/user/GeorgiaDOL
• Facebookfacebook.com/GeorgiaDOL
• LinkedInlinkedin.com/company/georgia-department-of-labor
• Instagraminstagram.com/gadepartmentoflabor

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Georgia Department of Labor