What Equinox does

Equinox, Inc. is a private nonprofit human services organization headquartered in Albany, New York, operating continuously in the Capital Region since its predecessor entities were founded in 1947 and 1969 (merged under the current Equinox name in 2012). The organization delivers a continuum of care across three core service areas — Domestic Violence Services, Mental Health Services, and Youth Services — supplemented by the GreatFinds Women's Thrift Boutique vocational training program. Domestic violence programming includes Albany County's only 30-bed emergency shelter, a 24-hour hotline (518.432.7865), confidential online chat, counseling, transitional housing, court advocacy, elder abuse services, and a pet Safe Haven with the Mohawk Hudson Humane Society. Mental health services span an OASAS-licensed outpatient clinic, the Personalized Recovery Oriented Services (PROS) program, a Family Resources program, and four NYS Office of Mental Health-certified residential programs (Apartment Program, Cohoes Residence, Holt House, Recovery Residence) serving adults with mental illness and co-occurring disorders. Youth Services include a Transitional Living Program for homeless youth ages 16-21 and Youth Supportive Services co-located at the Boys & Girls Club.

Equinox serves approximately 3,500 individuals annually with 135 dedicated staff across 10 locations. Its revenue model is a hybrid of donations and charitable contributions, federal/state government grants and contracts (including a $1.5M five-year federal youth outreach grant and a $2.19M NYS award in 2023), insurance reimbursements from CDPHP, Fidelis, Wellcare, Medicaid, and Medicare, and modest retail revenue from the GreatFinds thrift boutique. Domestic violence services are provided free of charge; mental health and substance use services accept insurance with financial hardship accommodations. The organization holds a strategic affiliation with Whitney Young Health that includes shared executive roles (CIO, COO, Talent, CDO) and a license transfer of the substance use counseling center executed in August 2024, signaling progressive operational integration.

Equinox holds a structurally protected position in the Capital Region as Albany County's sole provider of comprehensive domestic violence services, with programs licensed by NYS OASAS and the NYS Office of Mental Health. Its competitive position is reinforced by 75+ years of community presence, an advisory council of regional business and civic leaders, and a dense partnership network spanning law enforcement (Albany Police Department), the courts (Albany County Family Court), schools, and other human services agencies. As of April 2025, Linda MacFarlane serves as CEO, having succeeded John Henley who returned in early 2024 as a transitional CEO to guide the leadership transition and strengthen the Whitney Young Health affiliation. The organization has no proprietary technology platform, no disclosed AI/ML capabilities, and no funded technology buildout; service delivery is human-staff intensive and supported by standard nonprofit digital infrastructure.

Name

Equinox

Legal name

Equinox, Inc.

Website

https://equinoxinc.org

Company type

Private

Founded year

1947

Operating status

Operating

Headcount range

11–50 employees

Short description

Equinox, Inc. is a private nonprofit human services organization in Albany, New York, serving approximately 3,500 individuals annually across Domestic Violence Services, Mental Health Services, and Youth Services programs in the Capital Region, with 135 staff across 10 locations.

Ownership category

akta.pro rank

Headquarters

HQ city

Albany

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Donations and Charitable Contributions: Equinox relies on donations from individuals, businesses, and organizations to fund programs and services. The organization accepts one-time gifts, planned gifts, and in-kind donations.
2. Government Grants and Contracts: Equinox receives government funding including federal grants such as a $1.5 million five-year federal grant for youth outreach programs, and operates under regulatory oversight from NYS OASAS and NYS Office of Mental Health.
3. Insurance Reimbursements: Services accept insurance including CDPHP, Fidelis, Wellcare, Medicaid, and Medicare for outpatient mental health and substance abuse services.
4. Thrift Boutique Revenue: GreatFinds Women's Thrift Boutique generates revenue through retail sales of donated merchandise, while also serving as a vocational training center.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Equinox is a nonprofit human services organization that delivers a continuum of programs across three core service areas: Domestic Violence Services (including a 30-bed emergency shelter, counseling, advocacy, and transitional housing), Mental Health Services (outpatient clinic, PROS, and four NYS-certified residential programs), and Youth Services (Transitional Living Program and Youth Supportive Services for ages 13-24). The organization supplements clinical services with GreatFinds Women's Thrift Boutique, an award-winning vocational training center, and serves 3,500+ individuals annually through 10 facilities in New York's Capital Region.

Product overview

Equinox is a nonprofit human services organization offering a comprehensive suite of programs across three core service areas: Domestic Violence Services, Mental Health Services, and Youth Services. The organization operates multiple facilities including a 30-bed domestic violence shelter, four mental health residential programs, and transitional housing for homeless youth. Key programs include the Personalized Recovery Oriented Services (PROS) for mental health clients, the Transitional Living Program for homeless youth ages 16-21, and GreatFinds Women's Thrift Boutique providing vocational training. The organization serves Albany and the Capital Region, providing critical support to victims of domestic violence, individuals with mental illness, homeless youth, and families impacted by substance abuse.

Differentiator

Problem solved

Functional benefit

Brands

• GreatFinds Women's Thrift Boutique: Award-winning thrift boutique for women in Albany, functioning as a vocational training center for individuals wanting to enter or re-enter the workforce. Provides merchandise and vouchers to women in need such as domestic violence survivors or mental health clients.

Products and services

• Domestic Violence Services Comprehensive domestic violence services for adult and child victims in Albany County, including a 30-bed emergency shelter, counseling, advocacy, outreach, court advocacy, and transitional housing. All services are free and confidential, accessed via a 24-hour hotline (518.432.7865) and confidential online chat.
• Project Break Free Transitional Housing Transitional housing program for domestic violence survivors ready to leave emergency shelter, providing case management, counseling, and housing and transportation subsidies.
• Emergency Domestic Violence Shelter Confidential 30-bed emergency shelter for domestic violence victims and their dependent children, staffed 24/7 with stays up to 90 days, counseling support, and safe housing.
• Elder Abuse Services Services for adults age 60+ who are victims of abuse, including safety planning, counseling, case management, medical needs assessment, advocacy, and emergency shelter referrals.
• Mental Health Services Mental health services for adults with serious mental illness, including outpatient and NYS-Office-of-Mental-Health-certified residential programs designed to support recovery, healing, and independence. Insurance accepted includes CDPHP, Fidelis, Wellcare, Medicaid, and Medicare.
• Outpatient Mental Health Clinic Licensed outpatient mental health clinic offering assessment, treatment planning, individual, group, family, and medication therapy with an integrated medication and counseling approach.
• Family Resources Program Comprehensive program helping families cope with mental illness through one-on-one meetings, multi-family groups, 24-hour hotline, and referral services.
• Personalized Recovery Oriented Services (PROS) Innovative psychiatric rehabilitation program integrating treatment, skills training, vocational rehabilitation, and support to facilitate participant recovery.
• Residential Mental Health Programs Suite of four NYS Office of Mental Health-certified residential mental health programs (Apartment Program, Cohoes Residence, Holt House, Recovery Residence) serving adults with serious mental illness, including those with co-occurring developmental disabilities or substance use disorder.
• Youth Services Positive youth development services for teens and young adults ages 16-24, including the Transitional Living Program (supervised apartments, ages 16-21) and Youth Supportive Services (ages 13-19) co-located with the Boys & Girls Club of the Capital Area.
• Transitional Living Program (TLP) Supervised apartment program serving 8 homeless youth at a time (up to 20 annually), ages 16-21, including pregnant and parenting teens with their children.
• Youth Supportive Services (YSS) One-to-one assistance for Albany youth ages 13-19 connecting to resources, problem-solving, and life skills including food, clothing, shelter, legal documents, jobs, and healthcare.
• GreatFinds Women's Thrift Boutique Retail thrift boutique at 260 Washington Avenue, Albany, functioning as an award-winning vocational training center for women entering or re-entering the workforce; provides merchandise and vouchers to women in need such as domestic violence survivors and mental health clients.

Quantifiable outcome

• Served 3,500+ individuals annually with dedicated staff of 135 across 10 locations
• +3 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered core and minor.

• Albany Police DepartmentcoreStrategic or Co-development Partner · 12 July 2023Community Liaison Partnership where Equinox hosts Police Academy Recruits to learn about community services and behavioral health programs. PROS Recovery Advisor educates recruits on mental health disorders and addictions for less threatening police interactions with individuals with mental illness.
• Whitney Young HealthcoreStrategic or Co-development PartnerIntegrated partnership alliance to strengthen healthcare and human services across the Capital Region. Equinox and Whitney Young Health are expanding capacity, improving efficiency, and advancing outcomes for vulnerable populations. The partnership includes shared administrative services and combined leadership including a shared Chief Development Officer role.
• Mohawk Hudson Humane SocietyminorStrategic or Co-development PartnerSafe Haven Program partner placing pets of domestic violence victims at undisclosed foster care locations. Program houses approximately 30 animals each year, providing peace of mind for abuse victims to seek safety.
• Boys & Girls Club of the Capital AreacoreStrategic or Co-development PartnerYouth Supportive Services co-located at Boys & Girls Club facility at 21 Delaware Ave., Albany. YSS Coordinator assists youth ages 13-19 with services, resources, and life skills.
• Hudson River United Services (HRUS)minorStrategic or Co-development PartnerMulti-county consortium of human services agencies founded in 2009. Equinox and ClearView Center were founding members along with other regional organizations.
• Albany County Family CourtminorOthersEquinox has an advocate available daily at Albany County Family Court and Albany City Court to assist domestic violence and elder abuse victims with legal options.

Scale indicators14 records

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat4 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/EquinoxAlbany

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Equinox