Raiffeisen Bank BiH

What Raiffeisen Bank BiH does

Raiffeisen Bank d.d. Bosna i Hercegovina is a wholly-owned subsidiary of Raiffeisen Bank International AG and one of the leading universal commercial banks in Bosnia and Herzegovina, founded in 1992 and headquartered in Sarajevo. The bank serves retail individuals, small and medium enterprises, large corporate clients, and financial institutions through a multi-channel distribution network spanning 9+ branches, 330+ ATMs (97% barrier-free), mobile and internet banking platforms, Western Union sub-agent relationships, and call center support. Its product portfolio covers transactional accounts (EKONOMIK, DINAMIK, DINAMIK ELITE, CLUB packages), debit/credit cards, consumer and mortgage loans, term deposits, investment funds (Raiffeisen CASH, EURO BOND, BALANCE ESG), insurance distribution via UNIQA, brokerage and custody services on the Sarajevo and Banja Luka stock exchanges, and safe deposit boxes.

The bank operates on the Temenos Core banking platform running on OpenShift cloud infrastructure, following a 2025 migration of over 500,000 retail accounts that consolidated multiple origination systems into a single platform supported by Temenos Data Hub for real-time analytics. The technology stack supports digital products including the RAIA AI-powered chatbot, E-Trading platform, MojRed queue management, BankomatiQ multifunctional ATMs, and integrations with Apple Pay, Google Pay, Garmin Pay, FitBit Pay, SwatchPay!, Fidesmo, PayPal, and Western Union. The bank also distributes purpose-specific energy efficiency loans funded by the European Bank for Reconstruction and Development (EBRD), reflecting an ESG-aligned lending strategy.

Revenue is generated primarily through interest income on lending products, transaction and service fees, insurance distribution commissions from UNIQA, investment fund management fees (1.00%-1.50% of assets), brokerage and custody fees on domestic and international securities, safe deposit box rentals, and Western Union transfer fees. The bank monetizes across horizontal segments (retail, SME, corporate, financial institutions) and personas (students, premium clients, women entrepreneurs, pensioners). The bank's strategic roadmap emphasizes SEPA integration, a TIPS Clone instant payment system expected in 2026, AI-driven personalization, and green financing expansion, supported by a subsidiary ecosystem comprising Raiffeisen INVEST, Raiffeisen CAPITAL, Raiffeisen LEASING, and RL ASSISTANCE.

Name

Raiffeisen Bank BiH

Legal name

Raiffeisen BANK d.d. Bosna i Hercegovina

Website

https://raiffeisenbank.ba

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Raiffeisen Bank BiH is a wholly-owned subsidiary of Raiffeisen Bank International AG and one of the leading universal commercial banks in Bosnia and Herzegovina, serving retail, SME, corporate, and institutional clients through 9+ branches, 330+ ATMs, and digital banking channels built on the Temenos Core platform.

Ownership category

akta.pro rank

Product category

Commercial Banking

NAICS

Commercial Banking (52211), Depository Credit Intermediation (5221), Savings Institutions and Other Depository Credit Intermediation (522180)

SIC

National Commercial Banks (6021), Security & Commodity Brokers, Dealers, Exchanges & Services (6200), Commercial Banks, Nec (6029)

akta.pro primary industry

Multi-Asset Mutual Funds & UCITS (Balanced/Allocation Funds) (FSAAAJAA)

akta.pro secondary industry

UCITS / Liquid Alternatives Fund of Funds (FSAHAKAE)

Keywords

• Retail banking services
• Corporate banking
• Consumer lending
• Wealth management
• Digital banking platforms

Headquarters

HQ city

Sarajevo

HQ country

Bosnia & Herzegovina

HQ region

Europe

Offices9 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Interest Income: Primary revenue from interest earned on lending products including mortgages, housing loans, consumer loans, iCash loans, and credit cards. The bank offers both purpose and non-purpose loans with varying interest structures.
2. Transaction and Service Fees: Fee income from payment services including domestic and international transfers, ATM withdrawals, POS transactions, standing orders, and account management fees. Multilingual fee schedules apply for different service packages.
3. Insurance Distribution Commission: The bank acts as a distribution channel for insurance products including UNIQA travel health insurance, life insurance, property insurance, accident insurance, casco auto insurance, and UNIQO child insurance, earning commission on sales.
4. Investment Fund Management: Revenue from managing and distributing investment funds including Raiffeisen CASH, Raiffeisen EURO BOND, and Raiffeisen BALANCE ESG, with management fees of 1.00% to 1.50% annually of fund assets.
5. Brokerage Services: Fee income from securities trading on Sarajevo Stock Exchange, Banja Luka Stock Exchange, and international markets. Includes custody services for domestic and international securities.
6. Safe Deposit Box Rental: Annual rental fees for safe deposit boxes ranging from 105-185 BAM for 12-month leases depending on size and client type.
7. Western Union Transfers: Fee income from money transfer services through Western Union, with fee schedules in BAM and EUR based on transfer amount tiers.

Pricing tiers

Go-to-market motion2 records

Distribution channels8 records

Marketing channels10 records

Core offering

Raiffeisen Bank BiH is a universal commercial bank providing retail, SME, corporate, and institutional banking services in Bosnia and Herzegovina. Core offerings include transactional accounts and packages, debit and credit cards, consumer and housing loans, term deposits and investment funds, insurance distribution, brokerage and custody services, safe deposit boxes, Western Union remittances, and digital banking channels (mobile, internet, E-Trading) backed by the Temenos Core platform.

Product overview

Raiffeisen Bank d.d. Bosna i Hercegovina offers a comprehensive digital banking platform with mobile and internet banking as the primary channels. The product portfolio spans multiple categories: transactional accounts with service packages (EKONOMIK, DINAMIK, DINAMIK ELITE, CLUB for students), payment cards (debit and credit), loans (iKeš, non-purpose, purpose, energy efficiency, mortgage, housing), savings and investments (term deposits, junior savings, Avista, ESG/Balance, EURO BOND, CASH funds), insurance (travel, life, accident, property, casco, child/UNIQO), investment services (brokerage, custody, safe deposit boxes), and digital services (E-Trading, RAIA chatbot, MojRed queue management, BankomatiQ ATMs, Raiffeisen Direct Phone, Web Call). The bank recently migrated to Temenos Core banking platform for faster product launches and AI-driven personalization. Integration ecosystem includes Apple Pay, Google Pay, wearable payments (Garmin, FitBit, SwatchPay, Fidesmo), Western Union, and PayPal.

Differentiator

Problem solved

Functional benefit

Brands

• Raiffeisen CASH: A cash fund designed for short-term investments with minimal risk, investing in low-risk short-term instruments with a minimum initial investment of 500 BAM.
• Raiffeisen EURO BOND
• Raiffeisen BALANCE ESG
• RAIA
• MojRed
• BankomatiQ
• E-Trading

Products and services

• Paket EKONOMIK (Basic Current Account Package) Basic transactional account package for retail individuals with 0 BAM monthly fee and 10 free monthly transactions; can be opened online in 3 minutes.
• Paket DINAMIK (Digital Everyday Account Package) Service package designed for everyday, simple, and fully digital banking with enhanced digital features and benefits for retail clients.
• Paket DINAMIK ELITE (Premium Account Package) Premium service package for retail clients seeking additional benefits, exclusive treatment, and enhanced digital banking experiences.
• CLUB Paket (Student Account Package) Free banking package for students up to age 26, with a 50 KM welcome gift and zero monthly fees, supporting entry-level banking for young people.
• Debit Cards Visa and other debit cards for cash withdrawals, payments, and card management, including instant blocking/activation services for retail and business customers.
• Credit Cards Credit card products with various benefits including PayPal transfer support and online payments, available to retail and business customers.
• iKeš Quick Cash Loans Quick cash loans for personal expenses and unexpected costs with flexible repayment terms, targeted at retail individuals.
• Non-purpose Loans (Nenamjenski krediti) Unsecured personal loans that can be used for any purpose without specifying the intended use, available to retail borrowers.
• Purpose Loans (Namjenski krediti) Loans designated for specific purposes with defined use requirements, available to retail and SME borrowers.
• Energy Efficiency Loan (EBRD-funded) Purpose-specific loan for energy efficiency improvements, funded by EBRD resources as part of ESG-aligned green financing products.
• Mortgage Loans (Hipotekarni krediti) Long-term loans secured by property for real estate purchases or refinancing, available to retail and SME borrowers.
• Housing Loans (Stambeni krediti) Loans for financing residential property purchase, construction, or renovation, targeted at retail homebuyers.
• Housing Loan for Energy Efficiency Housing loan with energy efficiency certification requirements, part of the bank's sustainable financing initiatives for energy-efficient residential property.
• Overdraft Facility on Current Account Authorized overdraft facility on a current account providing short-term financing flexibility for retail and SME customers.
• Term Deposits (Oročena štednja) Time deposits with locked-in maturities offering guaranteed returns for retail and SME savers.
• Junior Savings (Dječija štednja) Savings accounts designed for children with special terms and benefits for young savers, supporting early financial literacy.
• Avista Sight Savings Account Sight savings account allowing immediate access to funds while earning interest, for retail and SME customers.
• Raiffeisen CASH Investment Fund Cash fund for short-term investments with low risk, minimum initial investment of 500 BAM, and continuous monetization capability for retail investors.
• Raiffeisen EURO BOND Investment Fund Bond fund for medium-term (1–3 years) investments in euros, designed for customers preferring EUR-currency savings with moderate risk and higher yield potential than bank deposits.
• Raiffeisen BALANCE ESG Investment Fund Mixed/balanced investment fund with ESG focus for long-term investments, medium risk, and 500 BAM minimum initial investment, aligned with ESG standards.
• Travel Health Insurance (UNIQA) UNIQA travel health insurance covering medical emergencies abroad (outpatient treatment, medicines, dental, medical transportation), distributed via the Raiffeisen Mobile Banking app with usage-based pricing.
• Life Insurance (Classic / Comfort / Comfort Dual / Kapital) Life insurance products including endowment, death, whole life, and combined coverage, offered in Classic, Comfort, Comfort Dual, and Kapital programs through the bank's UNIQA partnership.
• Accident Insurance Accident insurance covering accidental death, permanent disability, bone fractures, medical costs, and hospital stays, available for individuals up to age 75 and families.
• Property Insurance Property insurance for residential buildings and household items covering risks such as lightning, explosion, storm, hail, and burglary, with home assistance services included.
• Casco Vehicle Insurance Voluntary vehicle insurance covering damage, destruction, or loss from accidents, theft, fire, weather events, and other risks.
• UNIQO Child Insurance Children's insurance policy (UNIQO) providing financial security for education, first car, or investments, for children aged 0–14 with policies expiring between ages 18–25.
• Brokerage Services Securities trading services on the Sarajevo Stock Exchange, Banja Luka Stock Exchange, and international markets across Europe, America, Asia, and Africa for retail and institutional investors.
• Custody Services Professional custody of domestic and international financial assets, licensed to perform custody services across the Federation of BiH (since 2006) and Republika Srpska (since 2007, extended through 2028).
• Safe Deposit Boxes Secure storage for valuables including business documentation, securities, and jewelry, available in small, medium, and large sizes at multiple branches with subscription-based rental fees.
• International Payments International wire transfer services with SHA or OUR fee arrangements and T+0, T+1, and T+2 processing speeds for retail and corporate customers.
• Domestic Payments Domestic payment services including counter payments, standing orders, digital services (Internet and Mobile banking), and ATM payments for retail and corporate customers.
• Standing Orders Automatic payment service for recurring transfers of fixed or variable amounts to personal or corporate accounts at the same or other banks.
• Western Union Money Transfer Services International and domestic money transfer services via Western Union, available in BAM and EUR through bank branches and sub-agents including BH Pošta, Pošte Srpske, and Nova banka, with tiered transaction-based fees.
• Mobile Banking (Mobilno bankarstvo RMB) Mobile banking application enabling retail and SME customers to manage accounts, make payments, check balances, apply for loans, purchase insurance, access E-Trading, and use integrated AI chatbot (RAIA) and mobile wallet services on smartphones and tablets.
• Internet Banking Online banking platform for individuals and legal entities (rbbhnet.raiffeisenbank.ba) enabling account management, transfers, and transaction capabilities via web browser.
• E-Trading Digital Securities Platform Digital securities trading platform offering free internet trading on domestic and foreign markets for retail and institutional investors, accessible via web and mobile.

Quantifiable outcome

• 500,000+ retail accounts migrated to Temenos Core enabling consolidated banking platform
• +8 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability1 record

Feature9 records

Partnerships

20 partnerships are on record, tiered core, minor and moderate.

• TemenoscoreTechnology or Integration · 3 October 2025Raiffeisen Bank BiH completed a migration of over 500,000 retail accounts to Temenos Core running on OpenShift cloud infrastructure. The bank is using Temenos Data Hub for real-time insights and preparing for AI-driven personalization capabilities. This transformation consolidates multiple origination systems into a single platform, enabling faster product launches and digital banking innovation.
• UNIQA Osiguranje d.d.coreStrategic or Co-development PartnerRaiffeisen Bank distributes UNIQA insurance products including travel health insurance (purchasable through the mobile banking app), life insurance (Classic, Comfort, Comfort Dual, Kapital programs), accident insurance, property insurance, and casco auto insurance. Insurance products are integrated into the bank's digital distribution channels.
• BH PoštaminorChannel Partner/ Reseller/ DistributorBH Pošta operates as a sub-agent for Western Union money transfer services, enabling customers to send and receive money at postal locations across Bosnia and Herzegovina.
• Pošte SrpskeminorChannel Partner/ Reseller/ DistributorPošte Srpske operates as a sub-agent for Western Union money transfer services in Republika Srpska, extending the bank's money transfer reach in the entity.
• Nova bankaminorChannel Partner/ Reseller/ DistributorNova banka operates as a sub-agent for Western Union money transfer services, expanding the bank's remittance network in Bosnia and Herzegovina.
• Academy of Fine Arts in Sarajevo (ALU)moderateStrategic or Co-development PartnerRaiffeisen GALERIJA project implemented in 2009 with the Academy of Fine Arts in Sarajevo (ALU), the oldest educational institution of its kind in BiH. Annual joint exhibitions of student works, scholarships for best students, and over 50 individual student exhibitions organized so far.
• H. Stepic CEE CharityminorOthersFounded by former RBI CEO Herbert Stepic in 2006, the charity supports children, youth, and women in Central and Eastern Europe with a focus on education. The bank supports this initiative as part of its social responsibility strategy, with slogan 'Education is the key' and 'Helping people help themselves - for a better life in CEE.'
• SOS Children's Villages BiHmoderateOthersLong-term partnership for youth financial literacy workshops including topics on digital banking, payment security, and dual education. Part of corporate volunteering and financial education initiatives.
• SUMEROmoderateOthersAssociation supported through employee volunteering and community investment for over 20 years, focusing on supporting vulnerable groups.
• SRCE ZA DJECUmoderateOthersLong-standing collaboration and friendship with this association as part of the bank's over 20 years of community support, helping children and vulnerable segments.
• Pomozi.ba AssociationminorOthersOver 70% of users of the Raiffeisen recycling machine chose to donate funds to the Pomozi.ba Association, demonstrating community support through the bank's sustainability infrastructure.
• Sarajevo Stock Exchange (SASE)coreTechnology or IntegrationRaiffeisen Bank has been offering brokerage services since the inception of the Sarajevo Stock Exchange, enabling clients to trade securities on the domestic capital market. The bank is also a member of the Banja Luka Stock Exchange.
• Faculty of Economics SarajevomoderateStrategic or Co-development PartnerFinancial education projects implemented as corporate volunteering and guest lectures, familiarizing students with topics in banking, digitalization, green innovations, and entrepreneurship.
• International Burch UniversityminorStrategic or Co-development PartnerFinancial education lectures and career development presentations through corporate volunteering programs.
• School of Economics and Business SarajevominorStrategic or Co-development PartnerFinancial education projects implemented as corporate volunteering and guest lectures by bank colleagues.
• AISEC Youth FairminorStrategic or Co-development PartnerFinancial education and career development outreach at youth fairs through corporate volunteering.
• Raiffeisen INVESTmoderateOthersPart of the Raiffeisen Group in Bosnia and Herzegovina alongside Raiffeisen CAPITAL, Raiffeisen LEASING, and RL ASSISTANCE, offering investment fund products.
• Raiffeisen CAPITALmoderateOthersPart of the Raiffeisen Group in Bosnia and Herzegovina, providing capital market and investment services.
• Raiffeisen LEASINGmoderateOthersPart of the Raiffeisen Group in Bosnia and Herzegovina offering leasing financial services.
• RL ASSISTANCEminorOthersPart of the Raiffeisen Group in Bosnia and Herzegovina providing assistance services.

Scale indicators20 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Addiko Bank d.d. Sarajevo: BiH-focused bank specializing in consumer lending and SME banking, competing directly with Raiffeisen BiH in retail loan products, deposit accounts, and digital banking services.
• ProCredit Bank d.d. Sarajevo: BiH bank focused on SME and corporate banking with development-oriented lending, competing with Raiffeisen BiH's SME and Women in Business programs as well as corporate finance offerings.
• Intesa Sanpaolo Banka d.d. BiH: Major BiH commercial bank owned by Intesa Sanpaolo Group, offering similar retail, SME, and corporate banking services including mortgages, loans, and digital channels, directly competing for the same customer segments.
• Nova banka a.d. Banja Luka: Republic of Srpska-headquartered bank offering retail and corporate banking across BiH, directly competing with Raiffeisen BiH in deposit gathering, lending, and Western Union remittance distribution.
• UniCredit Bank d.d. Mostar: One of the largest direct competitors in BiH offering retail, SME, and corporate banking services across both Federation of BiH and Republika Srpska, with a comparable branch network and product set including digital banking.

Broad incumbents

• Erste Group Bank AG: Austrian banking group with a major CEE retail and corporate banking footprint; operates competing CEE subsidiaries that overlap with Raiffeisen's regional strategy and provides a benchmark for the parent's pan-CEE banking model.
• OTP Bank Nyrt. Hungarian-headquartered banking group with extensive CEE/SEE footprint including acquisitions across the Balkans; provides a comparable regional consolidation and digital banking strategy against which Raiffeisen BiH is benchmarked.
• Raiffeisen Bank International AG: The parent company and broader regional banking group operating across CEE and Austria; serves as the source of strategic direction, capital, and shared infrastructure (including Temenos Core) for Raiffeisen BiH while also competing for cross-border corporate clients.

Regional players

• Zagrebačka banka d.d. Croatian UniCredit subsidiary operating as a full-service commercial bank; provides a useful regional comparison for digital banking maturity, retail product offerings, and EU-aligned regulatory practices relevant to BiH's SEPA trajectory.
• Komercijalna Banka a.d. Beograd: Leading Serbian commercial bank offering similar retail, SME, and corporate banking services in a neighboring Western Balkan market; relevant peer for product benchmarking, regional strategy, and SEE banking trends.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/RaiffeisenBankBiH
• LinkedInlinkedin.com/company/raiffeisen-bank-dd-bih

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries4 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Raiffeisen Bank BiH