Dubai Electricity and Water Authority

What Dubai Electricity and Water Authority does

DEWA is the government-owned, regulated monopoly provider of electricity and water services for the Emirate of Dubai, formed in 1992 through the merger of Dubai Electricity Company and Dubai Water Department. Following its 2022 listing on the Dubai Financial Market under ticker DEWA, the utility serves over 1.33 million customer accounts across residential, commercial, industrial, and government segments, operating a vertically integrated asset base of AED 195.28 billion. Core infrastructure includes 17,979 MW of installed generation capacity that produced 62.21 TWh of electricity and 161.5 billion imperial gallons of desalinated water in 2025. Flagship projects include the Mohammed Bin Rashid Al Maktoum Solar Park (3,860 MW current capacity, targeting over 8,000 MW by 2030, the world's largest single-site solar park), the Hassyan seawater reverse osmosis facility (818,000 m³/day, the world's largest solar-powered desalination plant), the Hatta pumped-storage hydroelectric plant (the GCC's first), and a 1.4GW/8.4GWh battery energy storage system at MBR Solar Park Phase 7.

DEWA monetises through regulated, usage-based tiered slab tariffs (electricity from 23 fils/kWh to 38 fils/kWh; water 3.5-4.5 fils per gallon across three consumption tiers), with VAT and fuel surcharge mechanisms. Distribution channels are direct and digital-first: the DEWA Smart App, the Rammas AI virtual employee on Microsoft and ChatGPT, Amazon Alexa voice integration in Arabic, UAE Pass single sign-on, and the Dubai Now government services app, alongside 24/7 customer care, the Al Namoos consultant/contractor accreditation programme (2,379 partners), and the Green Charger EV network (1,860+ public charging points). The group operates five wholly owned or majority-owned platforms: Digital DEWA (digital utility), InfraX (industrial IoT), DEWA International (global project development launched June 2026), Empower (district cooling, 80%-owned, AED 17.9 billion market cap), and the green data center at Warsan.

The company reported AED 32.84 billion (~$8.9 billion) in 2025 consolidated revenue, up 6.02% YoY, with net profit of AED 9.09 billion (~$2.5 billion), up 25.66% YoY, and AED 17.37 billion in EBITDA. DEWA operates under a minimum AED 6.2 billion annual dividend policy to the Government of Dubai, and carries group-wide capex of AED 11.72 billion in 2025. Strategic priorities include grid expansion to 23 GW by 2030, raising clean-energy share from 21.5% to 36% by 2030 and 100% by 2050, scaling the AI-native utility stack, and exporting the Dubai model internationally through DEWA International.

Name

Dubai Electricity and Water Authority

Legal name

Dubai Electricity and Water Authority PJSC (ش.م.ع)

Website

https://dewa.gov.ae

Company type

Public

Founded year

1992

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Dubai Electricity and Water Authority (DEWA) is the government-owned regulated monopoly provider of electricity, desalinated water, and district cooling services for Dubai, UAE, serving over 1.33 million customer accounts across residential, commercial, industrial, and government segments through integrated generation, transmission, and digital platforms.

Ownership category

akta.pro rank

Product category

Electric and Water Utility Services

NAICS

Electric Power Generation, Transmission and Distribution (2211), Water Supply and Irrigation Systems (22131), Electric Power Generation (22111), Steam and Air-Conditioning Supply (22133)

SIC

Water Supply (4941), Cogeneration Services & Small Power Producers (4991), Sanitary Services (4950)

akta.pro primary industry

Water Supply & Wastewater Utilities Administration (BPAIACAG)

Keywords

• Electricity distribution services
• Water desalination services
• Renewable energy generation
• District cooling services
• Smart grid infrastructure

Headquarters

HQ city

Dubai

HQ country

United Arab Emirates

HQ region

Middle East

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Operations, Technology or R&D, Supply Chain, Personnel

Revenue model

1. Electricity Supply and Distribution: Regulated electricity tariff revenue from residential, commercial, and industrial customers across Dubai. DEWA operates as a government-owned utility with regulated tariffs. Revenue of AED 32.84 billion in 2025 with 6.02% YoY growth.
2. Water Desalination and Supply: Water services revenue integrated with electricity tariffs, serving over 1.33 million customer accounts. Produced 161.505 billion imperial gallons of desalinated water in 2025.
3. District Cooling Services (Empower): DEWA holds 80% stake in Emirates Central Cooling Systems Corporation (Empower), the world's largest district cooling services provider, listed on Dubai Financial Market with market cap of AED 17.9 billion.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

DEWA is the exclusive regulated utility for the Emirate of Dubai, generating, transmitting, and distributing electricity and producing and distributing desalinated water to residential, commercial, industrial, and government customers. It also operates the Green Charger EV charging network, the Empower district cooling subsidiary, rooftop solar interconnection (Shams Dubai), and the newly launched DEWA International subsidiary for global energy and water project development.

Product overview

DEWA operates as a vertically integrated utility providing electricity generation, water desalination, and distribution services to Dubai. The company offers a unified platform of digital services through its Smart App, supplemented by specialized products including AI-powered customer service (Rammas), smart consumption management (Smart Living), incident reporting (Smart Response), EV charging infrastructure (Green Charger), rooftop solar integration (Shams Dubai), and smart grid management. Major infrastructure projects include the Mohammed bin Rashid Al Maktoum Solar Park (3,860MW current capacity, targeting 8,000MW+ by 2030), Hassyan seawater reverse osmosis desalination (world's largest solar-powered plant at 818,000 m³/day), and the Al Shera'a headquarters (world's smartest net-positive government building). DEWA also operates subsidiaries including Empower (district cooling, 80% owned) and the newly launched DEWA International for global energy project development.

Differentiator

Problem solved

Functional benefit

Products and services

• Electricity Generation, Transmission and Distribution
• Water Desalination and Distribution
• Empower District Cooling Services
• Green Charger EV Charging Network
• Shams Dubai Rooftop Solar Program
• DEWA Smart App
• Rammas AI Virtual Employee
• Smart Living Consumption Dashboard
• Smart Response Incident Reporting
• Al Namoos Fast-Track Connections
• DEWAverse Metaverse Platform
• DEWA International
• DEWA Academy Training and Certification

Quantifiable outcome

• 0.82 minutes annual power outage per customer - lowest globally, 13% improvement from 2024, 140x better than US average
• +8 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability10 records

Feature10 records

Partnerships

21 partnerships are on record, tiered core and minor.

• Veolia (SIDEM)coreTechnology or IntegrationVeolia's subsidiary SIDEM secured $320 million contract to engineer and provide technology for Hassyan Seawater Reverse Osmosis Plant, the world's largest solar-powered desalination facility (818,000 m³/day)
• ACWA PowercoreTechnology or IntegrationStrategic partnership with Saudi Arabia's ACWA Power for Hassyan Seawater RO Plant development. ACWA Power is a leading Saudi Arabian developer of power and water desalination projects.
• MasdarcoreStrategic or Co-development PartnerMasdar CEO visited DEWA's Al Shera'a headquarters to discuss AI-driven smart energy and sustainability leadership. UAE's flagship renewable energy company.
• Dell TechnologiescoreTechnology or IntegrationStrategic collaboration on digital transformation, AI integration, smart utility infrastructure, next-generation IoT, edge computing, renewable energy integration, and green data center technologies.
• FortinetcoreTechnology or IntegrationLong-term partnership with Fortinet CEO for cybersecurity and digital transformation, focusing on infrastructure protection and AI-driven threat intelligence.
• Türkiye (Turkey Embassy)minorStrategic or Co-development PartnerDEWA hosted Türkiye's Ambassador to explore cooperation in clean energy, water, and infrastructure sectors, discussing Mohammed bin Rashid Al Maktoum Solar Park and UAE's clean energy strategies.
• BelarusminorStrategic or Co-development PartnerDEWA MD&CEO met with Belarusian officials to explore renewable energy cooperation, discussing how Belarusian expertise could support Dubai's clean energy goals.
• KazakhstanminorStrategic or Co-development PartnerConsul General of Kazakhstan in Dubai discussed bilateral cooperation in renewable energy and water sectors, expressing interest in DEWA's strategic projects.
• Ireland (Department of Foreign Affairs)minorStrategic or Co-development PartnerIrish Minister of Climate, Energy and Environment briefed on DEWA's global leadership and ambitions in solar energy at Mohammed bin Rashid Al Maktoum Solar Park.
• Germany (State of Saarland)minorStrategic or Co-development PartnerGerman Deputy Prime Minister discussed renewable and clean energy cooperation, showcasing DEWA's flagship projects including MBR Solar Park and Middle East's first green hydrogen facility.
• MicrosoftcoreTechnology or IntegrationAI integration including Copilot deployment and Rammas virtual employee powered by Microsoft technology for 24/7 customer services.
• First Public Hydrogen (Mission Possible Partnership)minorStrategic or Co-development PartnerHigh-level discussions with First Public Hydrogen to explore collaboration in sustainable energy and innovation focused on hydrogen technologies.
• Electric Power Research Institute (EPRI)minorStrategic or Co-development PartnerCollaboration with EPRI on smart grids, renewable energy, energy storage, network modernisation, energy efficiency, cyber security, and advanced data analytics.
• Emirates Nature-WWFminorStrategic or Co-development PartnerJoint workshops on sustainable solutions, water and energy efficiency, and retrofitting options aligned with UN Sustainable Development Goals 2030.
• Shanghai ElectriccoreTechnology or IntegrationPartnership to advance Dubai's Net Zero Vision through cooperation in clean energy and sustainability, leveraging Shanghai Electric's energy equipment expertise.
• UK Space AgencyminorStrategic or Co-development PartnerDiscussions on potential collaboration in space technology to enhance utility infrastructure during Dubai Airshow.
• ENOC GroupcoreChannel Partner/ Reseller/ DistributorStrategic agreement with ENOC Group to expand EV charging infrastructure across Dubai, supporting Dubai's Green Mobility Strategy 2030.
• Dubai Taxi CompanycoreChannel Partner/ Reseller/ DistributorStrategic contract to deploy 208 ultra-fast EV charge points for Dubai's taxi fleet, deepening value chain around fleet electrification.
• Parkin Company PJSCcoreChannel Partner/ Reseller/ DistributorPartnership to expand ultra-fast and fast-charging infrastructure across parking zones in Dubai, Phase 1 installing 22kW AC charging stations.
• ChaeviminorChannel Partner/ Reseller/ DistributorKorea's largest EV charger developer partnered with Emirates Electrical Engineering to supply 1,000 EV charging units worth $5.5 million in Dubai.
• Swiss Center for Electronics and Microtechnology (CSEM)minorStrategic or Co-development PartnerCollaborative workshop on crystalline silicon and perovskite photovoltaic module technologies under DEWA's Al Baheth research programme.

Scale indicators22 records

Recent moves9 records

Expansion highlights8 records

Direct peers

• Abu Dhabi National Energy Company (TAQA): UAE government-owned integrated power and water utility with generation, transmission, and distribution operations. Closest direct peer to DEWA, also publicly listed in Abu Dhabi and pursuing similar clean energy transition strategy.
• ACWA Power: Saudi-listed global developer, owner, and operator of power generation and desalinated water plants. Comparable as partner on Hassyan and as a regional IPP/developer competing with DEWA International for international project pipeline.
• Emirates Water and Electricity Company (EWEC): Abu Dhabi's primary water and electricity procurer/supplier, government-owned and overseeing similar generation, desalination, and transmission assets. Operates as the sister utility to DEWA in the neighboring emirate with directly comparable mandate and customer base.
• Saudi Electricity Company: Saudi Arabia's national electricity utility providing generation, transmission, and distribution across the Kingdom. Comparable government-owned, vertically integrated utility with similar scale, regulated tariffs, and clean energy transition mandate.

Broad incumbents

• Engie SA: French multinational utility operating across electricity generation, transmission, distribution, and water/wastewater services globally. Comparable diversified utility model with strong renewable energy portfolio and water utility exposure.
• Enel SpA: Italian multinational electric and gas utility with global renewable generation portfolio and significant smart grid investments. Comparable integrated utility model with strong decarbonization commitments and digital utility initiatives.
• Iberdrola SA: Spanish multinational electric utility with global renewable energy leadership and integrated generation/distribution operations. Comparable clean energy transition strategy (targeting full renewables) and grid modernization investments.
• National Grid plc: UK-listed integrated electricity and gas utility with global operations, comparable scale (~$50B+ market cap) and regulated asset base. Relevant benchmark for utility operations, smart grid technology, and capital intensity.
• NextEra Energy: US-based largest renewable energy generator and Florida utility operator, with industry-leading solar and wind portfolio plus regulated utility operations. Comparable scale, renewable energy dominance, and grid reliability benchmarks.

Emerging players

• Masdar (Abu Dhabi Future Energy Company): UAE government-owned renewable energy developer with global project portfolio; strategic partner of DEWA on clean energy initiatives. Comparable clean energy focus and international expansion ambitions, though narrower in scope than DEWA's full utility operations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat8 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/dewaofficial
• YouTubeyoutube.com/user/DEWAVIDEOGALLERY/videos
• Facebookfacebook.com/dewaofficial
• LinkedInlinkedin.com/company/dewa
• Instagraminstagram.com/dewaofficial

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments2 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dubai Electricity and Water Authority