PayPoint

What PayPoint does

PayPoint is a UK-based, London-listed (LSE: PAY) multichannel payments and retail services platform operating through a network of more than 30,000 convenience store locations that collectively cover over 99.3% of the UK population within one mile. Founded in 1996 and headquartered in Welwyn Garden City, the company provides consumers with everyday financial and retail services — cash deposits via banking apps and debit cards, free Counter Cash withdrawals up to £50, bill payments, energy top-ups, SIM cards, gaming and entertainment vouchers, gift cards via Love2shop, the DVLA International Driving Permit service, and parcel collection through the 14,000+ strong Collect+ network. To financial institutions (Lloyds, Halifax, Bank of Scotland, Nationwide, Monzo) it offers embedded cash deposit infrastructure, the BankLocal platform, Confirmation of Payee (CoP) for fraud prevention, and — post the June 2026 acquisition of AperiData — open banking APIs for credit reference and risk assessment. To retailers it provides payment processing terminals and merchant services across 30,000+ UK SMEs; to government it delivers the DWP Payment Exception Service for benefit and pension payments to unbanked populations; and to corporates and fintechs it supplies CoP and payment automation APIs (e.g., SmarterPay, AccessPay integrations).

The company is structured around four business units following its March 2026 reorganisation: Network Services (the core retail transaction processing spine), Digital Payments and Open Banking (CoP, BankLocal, AperiData open banking services, and Lloyds Pay by Bank), Love2shop (gift cards, Christmas savings, and corporate gifting acquired from Appreciate Group in February 2023 for £83M), and Merchant Services (POS terminals and SME payment processing). Underlying technology combines a physical till-embedded retail terminal estate, open banking API infrastructure, a parcel orchestration layer for Collect+ and Royal Mail Over the Counter integrations, and — across Counter Cash, ATMs, and Banking Cash Deposits — integration with UK bank mobile apps via barcode/debit card swipe flows. A RECCo/Raidiam partnership additionally positions PayPoint as the operational service provider for the GB retail energy Consumer Consent Solution trust framework.

PayPoint earns primarily transaction and processing fees, with revenue streams spanning consumer cash and bill payment transactions across 30,000+ stores, merchant services and terminal fees across 30,000+ SMEs, Love2shop gift voucher commissions (£53.2M projected FY26 revenue), Collect+ parcel commissions, and open banking/CoP enterprise API fees. The go-to-market combines a B2C consumer flow at retail partners with an enterprise/B2B2C motion embedding services into bank apps, fintech payment platforms, courier networks (Amazon, eBay, Royal Mail, DPD, Yodel, InPost), and government payment channels. FY26 (year ending March 2026) total revenue was £337.0 million (up 8.5% YoY) with underlying profit before tax of £69.0 million (up 1.5%), operating with 501-1,000 employees and no parent company, returning £90M+ to shareholders in FY26 through a combination of buybacks and dividends.

Name

PayPoint

Legal name

PayPoint Plc

Website

https://paypoint.com

Company type

Public

Founded year

1996

Operating status

Operating

Headcount range

501–1,000 employees

Short description

PayPoint is a UK-listed multichannel payments platform operating through 30,000+ convenience stores, serving consumers, retailers, financial institutions, and government with cash deposits/withdrawals, bill payments, open banking APIs, parcel collection via Collect+, and gift vouchers through Love2shop.

Ownership category

akta.pro rank

Product category

Retail Payment Processing Services

NAICS

Financial Transactions Processing, Reserve, and Clearinghouse Activities (52232), Activities Related to Credit Intermediation (5223), Credit Bureaus (56145)

SIC

Finance Services (6199), Services-Consumer Credit Reporting, Collection Agencies (7320)

akta.pro primary industry

Bank Bill Pay (Consumer & Small Business) (FSAMAJAC)

akta.pro secondary industries

Bill Pay, Invoicing & Payables Platforms (BPAMAFAF), Bank-to-Bank Transfers & Pay-by-Bank (Consumer & Merchant) (FSAMAFAC), Request-to-Pay (R2P) & Pay Links (FSAMAFAE), Payouts, Disbursements & Mass Payments Infrastructure (FSAGABAN)

Keywords

• Payment processing services
• Cash deposit services
• Open banking solutions
• Retail payment networks
• Parcel collection network

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Transaction and Processing Fees: PayPoint earns transaction fees from processing payments including bill payments, cash deposits, cash withdrawals, energy top-ups, and other retail services across its network of over 30,000 stores.
2. Merchant Services and Network Fees: Revenue from merchant services business unit serving over 30,000 UK SMEs, with fees for payment processing, terminal services, and related retail solutions.
3. Gift Vouchers and Gifting (Love2shop): Revenue from Love2shop gift voucher and gifting services, acquired through £83m Appreciate Group acquisition in 2023, generating £53.2m revenue projection for FY26.
4. Open Banking and Financial Services: Revenue from embedded open banking services including AperiData's credit reference agency and financial assessment tools, serving financial services, social housing, local government, utilities and charities.
5. Parcel Services (Collect+): Commissions from parcel collection, sending and returns services through Collect+ network, partnered with major retailers and couriers.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels4 records

Core offering

PayPoint operates a UK multichannel payments platform delivered through a network of more than 30,000 convenience stores, providing cash deposits, cash withdrawals, bill payments, energy top-ups, SIM card sales, gift vouchers, parcel collection, and open banking services to consumers, retailers, banks, and government. Following a 2026 reorganisation, the business is structured into Network Services, Digital Payments and Open Banking, Love2shop, and Merchant Services units.

Product overview

PayPoint is a UK multi-channel payments platform operating through over 30,000 convenience stores across the UK. The company reorganised in 2026 into four business units: Network Services (core retail transaction processing including cash, bill payments, energy top-ups, and parcels), Digital Payments and Open Banking (Confirmation of Payee fraud prevention, BankLocal banking deposits, and AperiData open banking services), Love2shop (gift card and gifting services acquired from Appreciate Group in 2023), and Merchant Services (POS terminals and SME solutions). Core consumer-facing products include Counter Cash withdrawals, Banking Cash Deposits, Collect+ parcel services, Energy Top-Ups, SIM Cards, Bill Payments, Gaming Vouchers, Entertainment Vouchers, and the Payment Exception Service for government benefits. The company serves major UK banks including Lloyds, Halifax, Bank of Scotland, Nationwide, and Monzo, and processes transactions for energy suppliers, mobile networks, and parcel couriers.

Differentiator

Problem solved

Functional benefit

Brands

• Love2shop: UK's leading gifting provider offering gift cards redeemable at over 90 brands including M&S, Argos, TK Maxx, Pizza Express. Available at PayPoint stores across the UK.
• Collect+
• Park Christmas Savings
• BankLocal
• Counter Cash
• OpenPay

Products and services

• Counter Cash In-store cash withdrawal service that lets customers withdraw cash from 1p to £50 directly from the till without making a purchase, with free bank balance checks available at selected PayPoint stores.
• Banking Cash Deposits Cash deposit service enabling Lloyds, Halifax, Bank of Scotland, Nationwide, and Monzo customers to deposit up to £300 per transaction into their bank accounts at over 30,000 PayPoint locations via banking app barcode or debit card swipe, with funds credited within minutes.
• Bill Payments In-store bill payment service covering utilities, rent, council tax, TV Licence, mobile top-ups, and water bills, working with providers including British Gas, EDF, E.ON, Scottish Power, Thames Water, and Severn Trent.
• Energy Top-Ups Gas and electricity top-up service for prepayment meters at over 30,000 PayPoint stores, supporting keys, cards, and smart meter barcodes from energy providers including EDF, E.ON, Octopus, OVO, Scottish Power, and Utilita.
• SIM Cards and Mobile Top-Ups Mobile top-up vouchers and pay-as-you-go SIM cards from all major UK networks including EE, O2, Vodafone, Three, Lebara, Lycamobile, Smarty, and Giffgaff, available at PayPoint stores.
• Collect+ UK's largest parcel collection and return network with over 14,000 locations, partnered with couriers including Yodel, Royal Mail, DPD, eBay, Vinted, Amazon, FedEx, and InPost, including Print in Store label printing from PayPoint terminals.
• Royal Mail Over the Counter In-store Royal Mail parcel service at selected PayPoint stores enabling purchase of Tracked 24-hour and Tracked 48-hour postage with label printing at the counter.
• PayPoint ATMs ATM cash machines in over 4,000 PayPoint stores across the UK offering free cash withdrawals and balance checks, with NoteMachine (a Brink's company) providing engineering support across 3,000+ ATMs.
• Payment Exception Service Government benefit and pension payment service for people who cannot use a bank account, delivered for the Department for Work and Pensions (DWP). Vouchers issued by SMS, email, or payment card can be redeemed for cash at any PayPoint store with vouchers up to £100 each and 90-day validity.
• Cash Out Voucher redemption service for receiving cash payments from government or official organisations, with vouchers delivered by text, email, or post redeemable at over 30,000 PayPoint locations.
• Entertainment Vouchers Digital entertainment vouchers for streaming and online services including Google Play, Netflix, Amazon, PlayStation, Nintendo, Epic Games, Deliveroo, Roblox, and Uber/Uber Eats, with values from £1 up to £250 depending on brand.
• Gaming Vouchers Digital gaming vouchers for PlayStation, Xbox, Nintendo, Epic Games (including Fortnite), Roblox, and Google Play, with codes printed on receipt for immediate redemption at PayPoint stores.
• Love2shop Gift Cards

Quantifiable outcome

• Over 99.3% of UK population within one mile of a PayPoint store
• +3 more outcomes

Named customers12 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability1 record

Feature6 records

Partnerships

Eleven partnerships are on record, tiered core and secondary.

• AperiDatacoreTechnology or Integration · 24 June 2026Acquired UK-based fintech AperiData (founded 2017, FCA-authorized Credit Reference Agency) to strengthen open banking capabilities. Following prior £1 million strategic investment in 2024, the full acquisition integrates real-time credit reference agency and financial assessment tools into PayPoint's multichannel payments services. Serves clients across financial services, social housing, local government, utilities and charities.
• SmarterPaysecondaryTechnology or Integration · 28 May 2026Integration of PayPoint's Confirmation of Payee (CoP) capability into SmarterPay's cloud-based payment workflows and API integrations. Enables real-time payee verification before payments, reducing fraud and preventing misdirected payments for UK payments including payroll and supplier payments.
• AccessPaysecondaryTechnology or Integration · 4 March 2026Integration of PayPoint Confirmation of Payee capabilities into AccessPay's payments automation platform, enabling customers to verify payee account details before fund transfers. Addresses authorized push payment fraud.
• NoteMachine (Brink's Company)secondaryTechnology or Integration · 15 October 2025Expanded partnership with NoteMachine, a Brink's company, to support over 3,000 ATMs across the UK. PayPoint provides engineering support to improve reliability and efficiency of the ATM network.
• Lloyds Banking GroupcoreTechnology or Integration · 26 August 2025BankLocal partnership enabling Lloyds, Halifax and Bank of Scotland customers to deposit cash at over 30,000 PayPoint retail locations. Customers can deposit up to £300 per day via barcode in banking app or debit card, with funds credited within minutes.
• Nationwide Building SocietysecondaryTechnology or IntegrationCash deposit services via debit card at selected PayPoint stores as part of BankLocal platform.
• MonzosecondaryTechnology or IntegrationCash deposit services via debit card swipe at PayPoint locations.
• RECCo (Retail Energy Code Company)coreStrategic or Co-development PartnerRECCo appointed Raidiam and PayPoint to develop the trust framework for the Consumer Consent Solution in GB retail energy market. PayPoint delivers the operational service model needed to support the scheme as an ongoing service. Part of Consumer-Led Flexibility initiative enabling households to access flexible tariffs.
• RaidiamcoreTechnology or IntegrationDigital trust infrastructure provider for the Consumer Consent Solution framework design and implementation with RECCo and PayPoint.
• Royal MailcoreChannel Partner/ Reseller/ DistributorRoyal Mail Shop Over the Counter service allowing customers to buy Royal Mail Tracked 24-hour or Tracked 48-hour postage in-store. Parcel services through Collect+ network at 6,000+ locations.
• Collect+ (Yodel, Royal Mail, DPD, eBay, Amazon, InPost)coreChannel Partner/ Reseller/ DistributorUK's largest parcel collection, sending and returns network at 14,000+ PayPoint stores. Partners with major couriers and retailers including Yodel, Royal Mail, DPD, eBay, Amazon, and InPost.

Scale indicators11 records

Recent moves9 records

Expansion highlights6 records

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/PayPoint
• Facebookfacebook.com/paypointuk
• LinkedInlinkedin.com/company/paypoint-plc

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A9 records

Investments6 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PayPoint