North Ayrshire Council

Name

North Ayrshire Council

Legal name

North Ayrshire Council

Website

https://north-ayrshire.gov.uk

Company type

Public

Founded year

1996

Operating status

Operating

Headcount range

5,001–10,000 employees

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Executive, Legislative, and Other General Government Support (921), Administration of Housing Programs (925110), Administration of Air and Water Resource and Solid Waste Management Programs (924110)

SIC

Services-To Dwellings & Other Buildings (7340), Refuse Systems (4953), Sanitary Services (4950)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Municipal Tax & Revenue Administration (Local) (BPAIACAD), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Local Education Authorities & Municipal Education Offices (EDADABAD), Public Works / In-House Municipal Collection Operations (EUAIAAAF)

Keywords

• Local government services
• Council tax administration
• Public housing services
• Waste management collection
• Education and benefits administration

Headquarters

HQ city

Irvine

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D

Revenue model

1. Council Tax: Property-based local taxation collected from residents. Band D Council Tax for 2026-2027 is £1,686. Total amount needed from Council Taxes is £78,828,000.
2. Government Grants: Scottish Government funding including general revenue support and specified ringfenced grants. Government funding represents 83.10% of total council funding at £356,385,000.
3. Non-Domestic Rates: Business rates collected from commercial properties in the council area. Financed by Non-Domestic Rates is £47,344,000.
4. Service Fees and Charges: Various fees for council services including planning applications, building warrants, parking penalties, hall hires, school meals, and other council services
5. Housing Rent: Council housing rental income collected from council tenants

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

North Ayrshire Council is a Scottish local government authority delivering statutory public services to residents and businesses of the North Ayrshire council area. Core services include council tax administration, housing management and rent collection, benefits administration (Universal Credit, Housing Benefit), planning and building standards, education and learning services, waste and recycling collection, roads and parking maintenance, business licensing, births/deaths/marriages registration, environmental management, and library/leisure facilities.

Product overview

North Ayrshire Council operates a comprehensive local government digital platform offering a unified suite of citizen services organized into 16 major service areas. The central MyNAC customer portal serves as the gateway to Council Tax, Housing Rent, Benefits, Planning, and other services. The council's digital presence encompasses online payment systems (CivicaPay, iPayimpact), planning applications, road fault reporting, library services, education management, and accessibility tools. Services are delivered through a combination of the council's own Contensis-React website platform, integrated third-party systems (Google Analytics, YouTube, Google Translate), and authenticated portal pages for transactional services.

Differentiator

Problem solved

Functional benefit

Products and services

• MyNAC Customer Account Portal Authenticated customer account portal enabling North Ayrshire residents to access Council Tax and Housing Rent accounts, view case histories, automatically fill digital forms, and manage their interactions with the council. Uses national mygovscot myaccount for login.
• Council Tax Administration Comprehensive council tax management including bill viewing, payment processing via Direct Debit, online, phone, post, PayPoint and post office; discounts, exemptions, reduction schemes, and appeals. Priced by property band A-H (Band D 2026-2027 £1,686).
• Housing and Rent Services Council housing management covering rent payments via MyNAC, property maintenance requests, housing applications, homelessness support, and accessible housing needs assessments for council tenants and applicants.
• Planning and Building Standards Online submission of planning applications, building standards compliance, conservation area oversight, street naming and numbering, and management of vacant/derelict land within the North Ayrshire council area.
• Benefits Administration Administration of Housing Benefit, Universal Credit support, Crisis and Community Care Grants, Benefit Reviews, and Welfare Rights and Debt Advice for North Ayrshire residents.
• Bins, Litter and Recycling Collection Scheduled household bin collection, bulky waste uplift, commercial waste services, Household Waste Recycling Centres, recycling guidance and YourLocation postcode lookup for bin days.
• Roads and Parking Services Road maintenance, winter gritting, parking management, road safety promotion, road fault reporting, street light fault reporting, road cam monitoring and the B714 upgrade project for North Ayrshire.
• Education and Learning Services Education authority covering school term dates, admissions and enrolment, additional support for learning, childcare, adult learning, school meals (via iPayimpact), music tuition, and grants and allowances.
• Libraries, Parks and Leisure Services 13-branch public library network with access to eBooks, eAudio and computer services; Eglinton Park, harbour information, sport and fitness facilities, Active Travel Hub, youth groups and community organisations.
• Business and Licensing Services Business rates administration (£47,344,000 financed by Non-Domestic Rates 2026-2027), food hygiene certification, premises licensing, trading standards, workplace health and safety, advertising/sponsorship and land and property services.
• Births, Deaths and Marriages Registration Registration of births, deaths and marriages; civil partnerships; ceremony bookings and venues; naming ceremonies; and family records for North Ayrshire residents.
• Environment and Sustainability Services Biodiversity and conservation, electric vehicles support, energy advice, environmental care, flooding management, nature conservation sites, pollution control, and transport strategy for the council area.
• Public Protection Services Child protection, adult support and protection, domestic abuse policy, and the preventing terrorism (PREVENT) strategy delivered across the council area, including the Corporate Fraud Team.
• Customer Service Centre Operations Customer service centres across Irvine (Bridgegate House), Arran (Lamlash), Largs and Saltcoats; phone support at 01294 310000 (Mon-Thu 9am-4.45pm, Fri 9am-4.30pm); and press/media contact via 07818 001628.

Quantifiable outcome

• Council Tax collection rate maintained with payment options including Direct Debit, online, phone, post office, PayPoint

Named customers1 record

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

Feature3 records

Partnerships

Six partnerships are on record, tiered core and minor.

• National Manufacturing Institute Scotland (NMIS)coreStrategic or Co-development Partner · 19 June 2026Collaborative trial at NMIS Digital Process Manufacturing Centre in Irvine testing private 5G networks for manufacturing. Part of the Ayrshire 5G Innovation Region programme under the Ayrshire Growth Deal. Achieved average data throughput exceeding 97 Mbps with peaks above 100 Mbps.
• MerckcoreStrategic or Co-development Partner · 19 June 2026Participated in private 5G network trial at NMIS Digital Process Manufacturing Centre in Irvine to simulate industrial conditions including pumps, fans, and control systems.
• Folk ConsultingminorStrategic or Co-development Partner · 19 June 2026Partner in the private 5G network trial at NMIS Digital Process Manufacturing Centre, contributing to testing and analysis of private 5G performance for manufacturing environments.
• sportscotlandcoreStrategic or Co-development Partner · 1 January 2026Partnership delivering the £20 million 2026 Summer of Sport initiative across Scotland. North Ayrshire Council is one of 32 Scottish local authorities benefiting from this programme offering sports activities for young people aged 3-26.
• KA LeisurecoreStrategic or Co-development Partner · 1 January 2026Main delivery partner for Summer of Sport activities in North Ayrshire alongside Community Learning and Development Service, Active Schools, and Locality Teams.
• Department for Science, Innovation and TechnologycoreOthers · 1 January 2026Funding body for the 5G Innovation Programme in Ayrshire supporting private 5G network trials for manufacturing.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Fife Council: Large Scottish local authority operating under the same legislative framework with comparable breadth of services (education, housing, waste, roads). Similar funding dependence on Scottish Government grants and Council Tax.
• Renfrewshire Council: Scottish local authority of comparable scale with similar statutory responsibilities, west-central Scotland geography, and shared urban/rural mix. Operates the same mygovscot/myaccount digital integration pattern.
• South Lanarkshire Council: Scottish local authority operating under identical statutory mandate with similar population scale (~320k) and budget structure (~£700M+). Closely comparable in education spend (large schooling estate) and social-care partnership operations.
• Aberdeenshire Council: Scottish council covering a mixed urban-rural geography with similar statutory obligations and reliance on government grant funding. Relevant peer for benchmarking digital service delivery and education spend ratio.
• South Ayrshire Council: Neighbouring Scottish local authority covering a comparable geographic profile (mainland plus island communities including Arran-adjacent areas). Operates the same statutory service mandate under the Local Government etc. (Scotland) Act 1994, sharing governance model, funding mix, and resident-facing services.
• East Ayrshire Council: Adjacent Scottish council sharing the Ayrshire sub-region with North Ayrshire. Same statutory framework, similar population scale (~120k), similar budget structure dominated by Scottish Government grants, and a parallel Community Wealth Building approach.

Regional players

• Argyll and Bute Council: Scottish council with a comparable mix of mainland towns and island communities (Bute, Mull, Islay), sharing service-delivery challenges similar to North Ayrshire's Arran office. Relevant peer for remote-area service models but operates in a different geography.

Broad incumbents

• Highland Council: Largest Scottish council by geographic area, operating the same range of statutory services across a much more dispersed population including island communities. Comparable for rural service delivery and island-office models similar to North Ayrshire's Arran office.
• City of Edinburgh Council: Capital city Scottish local authority with broader portfolio and materially larger budget. Comparable as a benchmark for capital-project delivery (e.g. tram, housing), digital channel investment, and benchmarking accessibility compliance.
• City of Glasgow Council: Largest Scottish local authority by population and budget, operating the same statutory service portfolio but at materially greater scale. Relevant comparison for benchmarking digital transformation and centralised service delivery best practice.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/North_Ayrshire
• Facebookfacebook.com/northayrshireofficial

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about North Ayrshire Council