Rochester Regional Health

What Rochester Regional Health does

Rochester Regional Health is a nonprofit integrated healthcare delivery system headquartered in Rochester, New York, operating 7+ hospitals (Rochester General Hospital, Unity Hospital, Unity Specialty Hospital, Newark-Wayne Community Hospital, Canton-Potsdam Hospital, Gouverneur Hospital, Massena Hospital, Clifton Springs Hospital & Clinic, and United Memorial Medical Center) and 590+ outpatient, urgent care, primary care, specialty, and imaging locations across the Greater Rochester, Finger Lakes, and St. Lawrence regions. The organization serves individual patients with comprehensive services spanning emergency, primary, specialty, behavioral, oncology, cardiology, neurology, orthopedic, and women's health care, supplemented by virtual urgent care available 7am–10pm daily.

The system's digital infrastructure centers on the MyCare Patient Portal (an Epic MyChart implementation) and the RRH MyCare mobile app, which provide 24/7 patient access to medical records, appointment scheduling, bill payment, care team communication, and telehealth visits. Supporting research technology includes REDCap (HIPAA, IRB, 21 CFR Part 11, FISMA, GDPR compliant) and CareConnect for clinical trial management. The organization operates a Center for Clinical Research with CCRC/CCRP-certified staff conducting industry-sponsored and investigator-initiated trials, plus partnerships with Caris Life Sciences (precision oncology), University of Vermont (oncology cooperative group), and MT-Group (observational cancer studies).

Revenue is generated through four primary streams: direct patient care services billed to patients and insurers; clinical research funding including a $216,359 PCORI grant; tuition from nursing, radiologic technology, and surgical technology programs at Rochester General College of Health Careers and Isabella Graham Hart School of Practical Nursing; and philanthropic donations through the foundation. GTM is primarily direct-to-consumer across the regional footprint, with physician referral and community engagement supporting patient acquisition. Educational and residency programs in dentistry, radiology, internal medicine, OB/GYN, pharmacy, psychiatry, and podiatric medicine create a physician training pipeline that reinforces talent retention.

Name

Rochester Regional Health

Legal name

Rochester Regional Health

Website

https://rochesterregional.org

Company type

Private

Founded year

1847

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Rochester Regional Health is a nonprofit integrated healthcare system operating 7+ hospitals and 590+ outpatient locations across New York's Greater Rochester, Finger Lakes, and St. Lawrence regions, providing comprehensive patient care, clinical research, and health professions education.

Ownership category

akta.pro rank

Product category

Healthcare Delivery Services

NAICS

Ambulatory Health Care Services (621), Offices of Physicians (62111)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062), Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Community & Regional General Hospitals (HLAFAAAB)

akta.pro secondary industries

Rural Health Clinics (RHCs) (HLAFAGAL), Long-Term Care Rehabilitation Centers (HLAFAFAD)

Keywords

• Healthcare delivery services
• Hospital care services
• Primary care medicine
• Clinical research programs
• Medical education training

Headquarters

HQ city

Rochester

HQ country

United States

HQ region

North America

Offices11 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Healthcare Services Revenue: Revenue generated from providing direct patient care services including hospital stays, emergency care, primary care, specialty care, imaging, labs, surgery, and other medical procedures. Billed to patients and/or their insurance providers.
2. Clinical Research: Industry-sponsored and investigator-initiated clinical trials providing research funding, with drugs/devices often provided at no cost to participants. Includes patient-centered outcomes research funding from PCORI.
3. Educational Programs: Tuition and fees from nursing programs (PN and RN/AAS), radiologic technology, surgical technology, and other allied health training programs at Rochester General College of Health Careers.
4. Donations and Philanthropy: Foundation donations and charitable contributions from patients, families, and community members supporting healthcare services and programs.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Rochester Regional Health is an integrated nonprofit regional health system operating 7 hospitals and 590+ outpatient locations across the Greater Rochester, Finger Lakes, and St. Lawrence regions of New York State. The organization delivers a full continuum of patient care services — emergency, urgent, primary, specialty, imaging, lab, behavioral health, oncology, cardiology, neurology, orthopedics, bariatric, senior, and women's health — supported by an Epic-based MyCare Patient Portal and mobile app, same-day virtual urgent care, accredited residency and fellowship training, and a Center for Clinical Research running industry-sponsored and investigator-initiated trials.

Product overview

Rochester Regional Health is a healthcare system operating multiple hospitals (Unity Hospital, Newark-Wayne Community Hospital, Canton-Potsdam Hospital, Gouverneur Hospital, Clifton Springs Hospitals & Clinic, United Memorial Medical Center, Massena Hospital, Unity Specialty Hospital) and 590+ outpatient locations across the Greater Rochester, Finger Lakes, and St. Lawrence regions. The organization's primary digital products include the MyCare Patient Portal and RRH MyCare App, which provide patients 24/7 access to medical records, care team communication, bill viewing, and appointment scheduling. Supporting technology platforms include REDCap for research data capture and CareConnect for clinical research management. The organization also operates extensive clinical education programs through residency and fellowship programs at Rochester General Hospital, and provides transfer coordination services through its Transfer Center. Specialty services span bariatric surgery, behavioral health, cardiology, neurology/neurosurgery, oncology, orthopedics, imaging/radiology, primary care, pediatrics, and women's health.

Differentiator

Problem solved

Functional benefit

Products and services

• MyCare Patient Portal Secure web-based patient portal providing 24/7 access to real-time medical records, ability to connect with care team, view bills, schedule appointments, and access health information. Includes two-step verification for security. For individual patients of Rochester Regional Health.
• RRH MyCare Mobile App Mobile application enabling patients to access health records, communicate with care team, view bills, and manage appointments on mobile devices. Includes location-based check-in functionality. For individual patients of Rochester Regional Health.
• Virtual Urgent Care Same-day virtual urgent care available 7am-10pm, 7 days a week for minor injuries and common illnesses. Available to anyone ages 2+ without needing to be a current patient or have a MyCare account. For OB/GYN concerns (18+ in NYS), an OB/GYN provider may treat virtually.
• Hospital-Based Acute Care Inpatient and emergency acute care services across 7+ hospitals including Rochester General Hospital, Unity Hospital, Clifton Springs, United Memorial Medical Center, Newark-Wayne Community Hospital, Canton-Potsdam Hospital, Gouverneur Hospital, and Massena Hospital. For patients requiring emergency, surgical, or specialty inpatient care.
• Specialty Care Services Specialty medical services including bariatric surgery, behavioral health, cardiology (heart & vascular), neurology & neurosurgery (brain & spine), oncology (cancer), orthopedics (bone & joint), imaging & radiology, pediatrics, women's health, and senior care. For patients needing specialist consultations and procedures.
• Primary Care Services Primary care services for adults and children across multiple locations, including preventive care, health risk assessments, chronic disease management, and routine medical care. For individuals and families needing ongoing primary medical care.
• Transfer Center Around-the-clock service connecting providers to providers and services for medical, surgical, or psychiatric patient transfers. Led by experienced registered nurses. For healthcare professionals referring patients into the Rochester Regional Health system.
• Residency Programs ACGME residency programs in dentistry, diagnostic radiology, interventional radiology, internal medicine, OB/GYN, pharmacy, psychiatry, and podiatric medicine at Rochester General Hospital and across Western NY and St. Lawrence region. For medical school graduates seeking graduate medical education.
• Fellowship Programs Medical fellowship programs providing clinicians with a supportive community focused on education, wellness promotion, and research. For physicians who have completed residency and seek subspecialty training.
• St. Lawrence Health Clinical Research Clinical research offering industry-sponsored clinical trials, investigator-initiated research, rural health research, and patient-centered outcomes research (PCOR) including observational cancer studies (breast, lung, prostate, colorectal) and University of Vermont cooperative oncology trials. For patients seeking clinical trial access in North Country/rural communities.

Quantifiable outcome

• Average virtual care wait time: 15 minutes
• +1 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Four partnerships are on record, tiered core and supporting.

• Caris Life SciencescoreStrategic or Co-development PartnerPartnership with Caris Life Sciences for advanced cancer diagnostics and precision medicine, revolutionizing cancer care through advanced diagnostics.
• MT-GroupsupportingStrategic or Co-development PartnerObservational studies platform for various cancers including breast, lung, prostate, and colorectal cancer research.
• University of VermontsupportingStrategic or Co-development PartnerCooperative research group (Dr. Velmalia Matthews-Smith) providing SLH access to oncology clinical trials hosted by University of Vermont.
• Rochester Institute of TechnologysupportingStrategic or Co-development PartnerRIT Alliance partnership providing unique opportunity for faculty, students, and health professionals dedicated to innovation in medical care, education, and research to improve community health.

Scale indicators5 records

Recent moves1 record

Expansion highlights6 records

Direct peers

• University of Rochester Medical Center (UR Medicine): Academic medical center headquartered in Rochester, NY. Directly competes with RRH for patients, specialists, residents, and tertiary referrals across the Greater Rochester market and surrounding Finger Lakes region.
• Catholic Health: Western New York nonprofit health system operating multiple hospitals and outpatient sites. Comparable in being a regional nonprofit delivery system with hospitals, primary care, and post-acute services in NY State.
• Kaleida Health: Buffalo-based nonprofit health system with multiple hospitals and outpatient services. Comparable regional scale, nonprofit structure, and broad service mix in upstate/western NY.
• Upstate Medical University (SUNY Upstate): Academic medical center in Syracuse, NY with hospital, research, and educational programs. Comparable to RRH as a regional academic-affiliated delivery and research enterprise in upstate NY.

Broad incumbents

• Trinity Health: Large national Catholic nonprofit health system with hospitals and outpatient sites across many states. Comparable operating model (nonprofit, multi-state delivery) but at much greater scale and geographic breadth than RRH.
• Northwell Health: New York's largest nonprofit health system, operating hospitals, ambulatory, and home health across downstate NY. Comparable nonprofit integrated delivery model but with substantially larger scale, research footprint, and payer leverage.
• CommonSpirit Health: One of the largest US nonprofit health systems formed from the CHI/Dignity merger, operating hospitals and outpatient sites nationwide. Comparable nonprofit integrated delivery model at vastly greater scale and with broader research and population health programs.

Regional players

• Guthrie Health: Nonprofit health system spanning the NY/PA border with hospitals, clinics, and research. Comparable in operating rural/regional hospitals and outpatient networks in upstate NY.
• St. Joseph's Health (Syracuse): Syracuse-based nonprofit hospital and outpatient system. Comparable regional acute care delivery, primary/specialty mix, and nonprofit structure in central/upstate NY.
• Adirondack Health: Rural upstate NY hospital system serving the Adirondack region. Comparable to RRH's St. Lawrence footprint as a rural acute care provider in an underserved, demographically challenged region.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/RochesterRegional
• Facebookfacebook.com/RochesterRegionalHealth
• LinkedInlinkedin.com/company/rochesterregionalhealth
• Xx.com/ROCRegional

Revenue estimate

Valuation estimate

Number of profiles

Profiles20 records

Subsidiaries9 records

Funding overview

Funding rounds3 records

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Rochester Regional Health