Netsmart

What Netsmart does

Netsmart Technologies, Inc. is a privately held US healthcare software company founded in 1975 and headquartered in Overland Park, Kansas, that provides the CareFabric integrated platform for community-based care providers. The platform comprises the CareRecord EHR suite with domain-specialized products (myAvatar for behavioral health, myUnity for post-acute care, myEvolv for addiction treatment and IDD, GEHRIMED for geriatrics, TheraOffice for physical therapy, myVRS for vital records, and myInsight for public health) plus interoperability (CareConnect/QHIN), population health (CareManager), revenue cycle management (RevConnect, AlphaCollector), AI documentation and coding (Bells AI, AlphaCoding with Benny), e-prescribing (OrderConnect), workforce management, telehealth, and consumer engagement (myHealthPointe).

The company monetizes primarily through enterprise SaaS subscriptions with annual billing, supplemented by Plexus professional services (implementation, managed IT, cloud hosting) and revenue cycle management services. Go-to-market is direct enterprise sales to healthcare providers and public-sector agencies across human services, post-acute care, public health, physical therapy, geriatric, and payer segments, supported by the CONNECTIONS annual user conference, content marketing, and implementation partners such as McBee.

Netsmart is the first EHR designed for human services and post-acute care to achieve QHIN designation and holds ONC, HITRUST, HIPAA, SOC 2 Type 2, NIST 800-53, ISO 27001, and FedRAMP-aligned certifications. The company has received 28 Black Book Market Research awards and continues to invest in AI through an AWS strategic partnership powering ambient documentation and AI-assisted coding. Operations are US-only, with subsidiaries including McBee (consulting) and Healthpivots, and 2025 acquisition of SAMMS Healthcare Group expanding substance use treatment capabilities.

Name

Netsmart

Legal name

Netsmart Technologies, Inc.

Website

https://ntst.com

Company type

Private

Founded year

1975

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Netsmart Technologies is a privately held US healthcare software company that provides the CareFabric platform and specialized EHRs (myAvatar, myUnity, myEvolv, GEHRIMED, TheraOffice) for behavioral health, post-acute care, IDD, public-sector, and physical therapy providers, with subscription, services, and RCM revenue streams.

Ownership category

akta.pro rank

Product category

Electronic Health Records Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372), Services-Health Services (8000)

akta.pro primary industry

Long-Term Care (LTC) & Post-Acute EHRs (HLACAAAD)

akta.pro secondary industries

EHR Implementation, Optimization, Training & Managed Services (HLACAAAL), Revenue Cycle, Coding & Telehealth Compliance Platforms (for provider orgs) (HLALABAM)

Keywords

• Electronic health records
• Healthcare interoperability
• Revenue cycle management
• Behavioral health software
• Post-acute care software

Headquarters

HQ city

Overland Park

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure, Supply Chain, Others

Revenue model

1. EHR Software Subscriptions: Subscription-based SaaS model for EHR platforms serving human services, post-acute care, public sector, and physical therapy providers. Multiple product tiers including specialized solutions for behavioral health, addiction treatment, home health, hospice, senior living, skilled nursing, and palliative care.
2. Professional Services: Implementation, consulting, and managed IT services through Plexus Services including revenue cycle management, IT shared services, compliance and optimization, and solution delivery
3. Revenue Cycle Management Services: Back-office billing, insurance and denial management, advisory services, credentialing, and auditing services including claims management, clearinghouse, and collections automation

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

Netsmart develops and sells the CareFabric Platform, an integrated suite of specialty electronic health record (EHR) products and supporting technologies for community-based care providers. Its offerings span behavioral health, addiction treatment, intellectual and developmental disabilities, post-acute care (home health, hospice, senior living, skilled nursing, palliative, personal care), geriatrics, physical therapy, public health and vital records. Revenue is complemented by professional services through Plexus Services (implementation, managed IT, cloud hosting) and revenue cycle management services.

Product overview

Netsmart offers the CareFabric Platform, an integrated healthcare technology platform for community-based care providers. The platform comprises the CareRecord EHR suite including specialized EHRs for behavioral health (myAvatar), post-acute care (myUnity), physical therapy (TheraOffice), addiction/autism/IDD (myEvolv), geriatrics (GEHRIMED), vital records (myVRS), and public health (myInsight). CareGuidance Solutions extend capabilities with AI-powered tools including Bells AI for ambient documentation, AlphaCoding for AI-assisted coding, and AlphaCollector for collections automation. Data Solutions provide analytics, interoperability (CareConnect, CareConnect Inbox), population health management (CareManager), and predictive analytics for post-acute settings. Plexus Services offers cloud hosting, IT managed services, compliance, and implementation consulting. Care Administration covers revenue cycle management, credentialing, clearinghouse (RevConnect), and payment processing. Workforce Management includes mobile dispatch (CareRouter) and electronic visit verification (Mobile Caregiver+). The company also provides specialty solutions for CCBHC, telehealth, e-prescribing (OrderConnect), and consumer engagement (myHealthPointe).

Differentiator

Problem solved

Functional benefit

Brands

• CareFabric: Integrated platform framework of healthcare software solutions and services for community-based care providers.
• CareRecord
• Bells AI
• AlphaCoding
• AlphaCollector
• myAvatar
• myUnity
• myEvolv
• GEHRIMED
• TheraOffice
• CareConnect
• CareManager
• Plexus Services
• Plexus Cloud
• OrderConnect
• CareConnect Inbox
• RevConnect
• CarePOV
• myHealthPointe
• CareRouter
• Mobile Caregiver+
• myVRS
• myInsight
• RxConnect
• KPI Dashboards
• CarePathways
• Reaching Recovery
• CONNECTIONS
• EveryDayMatters Foundation
• FUTURES

Products and services

• CareFabric Platform Integrated platform framework spanning CareRecord EHR solutions, Workforce Management, CareGuidance Solutions, Data Solutions, Plexus Services, Care Administration, and Population Health Management for community-based care providers.
• myAvatar Behavioral Health EHR Recovery-focused behavioral health EHR for behavioral health and substance use providers with near real-time analytics to drive value-based care.
• myUnity Post-Acute EHR Post-acute care EHR for home health, hospice, senior living, skilled nursing, palliative, adult day and personal care settings.
• myEvolv EHR for Addiction, Autism, IDD and Foster Care EHR for addiction treatment, autism, behavioral health, CCBHC, IDD and foster care, integrating clinical, financial and operational workflows.
• GEHRIMED Geriatric EHR Geriatric EHR software for PALTC practitioners with simplified workflows for scheduling, documentation, billing and reporting.
• TheraOffice Physical Therapy EMR Physical therapy EMR software handling documentation, scheduling, billing and reporting for outpatient rehabilitation practices.
• myVRS Vital Records EHR Vital records EHR software that simplifies entry, validation, registration and issuance of vital event records for state and county level use.
• myInsight Public Health EHR Web-based public health EHR for managing programs and care across community partners.
• AlphaCoding AI Clinical Coding AI-powered clinical coding tool with embedded Benny coding assistant, built on CMS standards, targeting ICD-10 coding and supporting revenue cycle management.
• CareConnect Interoperability Platform QHIN-designated interoperability platform enabling healthcare data exchange and integration across care settings, supporting Carequality and QHIN networks.
• CareManager Care Coordination EHR-agnostic software for comprehensive care coordination and data sharing addressing care transitions and long-term care needs.
• Plexus Cloud Healthcare Hosting Secure, high-availability healthcare cloud hosting services with SSAE 18, HIPAA, HITRUST and ISO 27001 alignment.
• Plexus Services (Implementation, Managed IT, RCM Services) Professional services including IT managed services, cloud hosting, revenue cycle management, compliance, optimization and solution delivery for Netsmart clients.
• RevConnect Clearinghouse and Claims Management Clearinghouse, eligibility verification, patient statements and claims management solution that reduces manual workflows in revenue cycle.
• AlphaCollector Claims Collection Automation Cloud-based collection automation solution that helps collectors work the right claim at the right time as part of revenue cycle management.
• EarliPoint Autism Assessment (Partnership Distribution) FDA-cleared autism assessment technology using eye-tracking to identify autism in children aged 16 months to 8 years, completing assessments in as little as 12 minutes; distributed to clients via Netsmart partnership.

Quantifiable outcome

• 275% ambient documentation adoption increase with Amazon Connect Health AI solution
• +1 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability8 records

Feature8 records

Partnerships

Seven partnerships are on record, tiered platinum, bronze and core.

• Amazon Web Services (AWS)platinumGTM or Marketing Partner · 13 September 2026AWS is a Platinum sponsor of CONNECTIONS2026 conference, demonstrating strategic partnership for AI and cloud innovation in healthcare technology.
• InovalonbronzeTechnology or Integration · 13 September 2026Exhibitor at CONNECTIONS2026 conference representing healthcare data analytics and interoperability solutions ecosystem.
• EarliPoint HealthcoreStrategic or Co-development Partner · 2 April 2026Partnership to offer EarliPoint's FDA-cleared autism assessment technology that uses eye-tracking to identify autism in children aged 16 months to 8 years. The collaboration aims to expand access to early diagnosis tools, which can reduce delays in intervention and improve outcomes. The assessment process can be completed in as little as 12 minutes.
• Amazon Web Services (AWS)coreTechnology or Integration · 5 March 2026Netsmart deployed Amazon Connect Health AI solution for ambient clinical documentation, reporting 275% adoption increase. AWS provides HIPAA-eligible AI agent platform for patient verification, appointment scheduling, clinical documentation, and medical coding. Early deployment shows significant efficiency gains.
• Pyramid HealthcarecoreStrategic or Co-development Partner · 3 March 2026Expanded collaboration with Pyramid Healthcare to enhance integrated behavioral healthcare. The partnership focuses on advancing integrated care delivery for substance use and mental health treatment services.
• McBeecoreImplementation/ SI/ Consulting Partner · 3 November 2025Joint presentation of AI-driven innovations at the National Alliance for Care at Home 2025 Annual Meeting & Exposition. McBee provides advisory consulting services including revenue cycle assessments, strategic consulting, and staff education for Netsmart clients.
• Rectangle HealthcoreTechnology or Integration · 29 October 2025Collaboration to integrate Rectangle Health's Practice Management Bridge as the embedded payments engine within Netsmart TheraOffice for physical therapy and outpatient rehabilitation providers. Integration aims to streamline operations, enhance patient experience, and boost financial performance for therapy practices nationwide.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Credible Behavioral Health: Credible is a purpose-built behavioral health EHR serving public sector and private behavioral health agencies, directly competing with Netsmart's myAvatar and human services-focused CareRecord suite.
• PointClickCare: PointClickCare is the leading cloud-based EHR for skilled nursing facilities, senior living, and post-acute care, directly competing with Netsmart's myUnity, GEHRIMED, and post-acute portfolio across overlapping care settings.
• MatrixCare (ResMed): MatrixCare provides EHR and care coordination solutions for long-term post-acute care, skilled nursing, home health, and hospice, directly overlapping with Netsmart's myUnity and senior living offerings.
• WellSky: WellSky offers EHR and analytics platforms for home health, hospice, rehabilitation, and post-acute providers, competing head-to-head with Netsmart in the home and community-based care segment.
• Streamline Healthcare Solutions: Streamline Healthcare Solutions develops SmartCare EHR for behavioral health, addiction treatment, and IDD providers, overlapping closely with Netsmart's behavioral health and human services verticals.

Broad incumbents

• Epic Systems: Epic Systems is the dominant EHR vendor for large health systems and is expanding into specialty and ambulatory care, representing a broad incumbent competitor with growing overlap into Netsmart's care settings.
• Oracle Health: Oracle Health (formerly Cerner) is a large incumbent health IT vendor with deep federal and large health system contracts, increasingly competing for behavioral health and post-acute workloads as part of its broader portfolio.
• athenahealth: athenahealth provides cloud-based EHR and revenue cycle solutions for ambulatory and specialty practices, competing with Netsmart for community-based and specialty outpatient segments.
• MEDITECH: MEDITECH is an established hospital and health system EHR vendor with expansion into community and post-acute care, representing a broader incumbent alternative for some of Netsmart's integrated care customers.

Emerging players

• Therap: Therap offers an EHR platform focused on intellectual and developmental disabilities, home and community-based services, and behavioral health, competing with Netsmart's myEvolv and human services offerings in the IDD market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/netsmarttech
• Facebookfacebook.com/netsmart
• LinkedInlinkedin.com/company/netsmart
• Xx.com/netsmarttech

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Netsmart