Packard Health
Packard Health is a Federally Qualified Health Center providing affordable primary care, behavioral health, addiction treatment, pharmacy, and prenatal services to underserved populations across three locations in Washtenaw County, Michigan, since 1973.
- Company typePrivate
- Founded1973
- HeadquartersYpsilanti, United States
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Packard Health does
Packard Health is a private, nonprofit 501(c)(3) Federally Qualified Health Center (FQHC) founded in 1973 and headquartered at 2650 Carpenter Road in Ann Arbor, Michigan. The organization operates three clinical sites — Packard Health Main (Ann Arbor), Packard Ypsilanti, and Packard West (Ann Arbor) — serving Washtenaw County's underserved and uninsured populations regardless of ability to pay. Service lines span the full primary care continuum: family medicine, women's health, prenatal care (in partnership with the University of Michigan for delivery), behavioral health, addiction treatment, on-site pharmacy, translation services, a food pantry, and the Recuperative Care Program for homeless patients discharged from hospital. A specialized initiative, Healing Brothers United (HBU), delivers community-based mental health services to Black men and boys in Ypsilanti and Ann Arbor.
The technology stack is conventional community-health-center infrastructure rather than a proprietary platform: Epic electronic health record software hosted by University of Michigan Health-West, the MyChart patient portal for scheduling, refills, and eCheck-in, and a telehealth video platform with integrated medical interpreter capability for limited-English-proficiency patients. Distribution is omnichannel at the local level — in-person visits across three sites, telehealth, and MyChart self-serve — supported by community outreach (Healthy Kids Fairs, Packard Pacers walking program, Patient Advisory Committee), organic social media, and a Constant Contact newsletter.
Revenue mechanics combine three streams: (1) patient care billing to insurance, Medicaid, Medicare, and self-pay under FQHC-enhanced reimbursement rates, with sliding-scale fees for uninsured patients; (2) federal FQHC grant funding via HRSA (including a $500,000 award in November 2024); and (3) tax-deductible community donations (Tax ID 38-2269817). The organization also benefits from Washtenaw County's mental health millage. Go-to-market is community-led rather than commercial — growth is driven by referral networks, partnerships with the University of Michigan, Avalon Housing, and the Shelter Association of Washtenaw County (SAWC), and word-of-mouth within the populations it serves.
Packard Health firmographics
Firmographics- Name
- Packard Health
- Legal name
- Packard Health
- Website
- https://packardhealth.org
- Company type
- Private
- Founded year
- 1973
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Packard Health is a Federally Qualified Health Center providing affordable primary care, behavioral health, addiction treatment, pharmacy, and prenatal services to underserved populations across three locations in Washtenaw County, Michigan, since 1973.
- Ownership category
- akta.pro rank
Packard Health industry classification
Industry- Product category
- Community Health Center / Federally Qualified Health Center Primary Care
- NAICS
- Offices of Physicians (62111), Offices of Physicians, Mental Health Specialists (621112), Services for the Elderly and Persons with Disabilities (624120)
- SIC
- Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Social Services (8300)
- akta.pro primary industry
- Primary Care for Underserved Populations (e.g., migrant, homeless, refugee clinics) (HLAFAGAN)
- akta.pro secondary industries
- Hospitals, Clinics & Charitable Healthcare Providers (BPAGACAB), Maternal, Child & Family Health Organizations (BPAGACAF)
Keywords
Where Packard Health is headquartered
LocationHeadquarters
- HQ city
- Ypsilanti
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Packard Health business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Others
Revenue model
- Patient Care Revenue: Revenue from patient care services billed to insurance, Medicaid, Medicare, and self-pay patients. As an FQHC, receives enhanced reimbursement rates.
- Federal FQHC Grants: Federally Qualified Health Center designation provides federal grant funding to support operations and expand services throughout Washtenaw County since becoming an FQHC in 2014.
- Community Donations: 501(c)(3) nonprofit organization accepting donations to support care for vulnerable and underserved neighbors. Tax-deductible donations with Tax ID 38-2269817.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Affordable care for all patients regardless of payment ability |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Packard Health product offering
Product offeringCore offering
Packard Health is a Federally Qualified Health Center delivering comprehensive primary and specialty care—including family medicine, women's health, prenatal care, behavioral health, addiction treatment, pharmacy, and food pantry support—across three Ann Arbor-Ypsilanti clinics and a telehealth platform. Care is provided on a sliding-scale basis to all patients regardless of ability to pay, with community-based programs such as the Recuperative Care Program at the Delonis Center and Healing Brothers United addressing homelessness and Black men's mental health needs.
Product overview
Packard Health is a Federally Qualified Health Center (FQHC) providing a comprehensive portfolio of healthcare services across multiple locations in the Ann Arbor-Ypsilanti area of Washtenaw County, Michigan. The organization operates as a single integrated care platform offering core clinical services (Primary Care, Pharmacy, Women's Health, Prenatal Care, Behavioral Health, Addiction Treatment), patient engagement tools (MyChart Patient Portal), and community support programs (Food Pantry, Translation Services, Recuperative Care Program). Services are accessible through in-person visits at three locations (Packard Health Main, Packard Ypsilanti, Packard West) and Telehealth video appointments. As a 501(c)(3) nonprofit established in 1973, Packard Health serves patients regardless of their ability to pay.
Differentiator
Problem solved
Functional benefit
Products and services
- Primary Care for the Whole Family Comprehensive primary care services for patients at every stage of life, accepting new patients regardless of ability to pay at Packard Health's Ann Arbor-Ypsilanti locations.
- Pharmacy On-site pharmacy services allowing patients to fill prescriptions directly at Packard Health locations.
- Women's Health Maternal-infant care including preconception counseling, prenatal visits, postpartum care, pediatric care for newborns, contraception, cancer screening, and STI education, screening, and treatment.
- Prenatal Care Supportive, educational, and nurturing prenatal care with a dedicated team of caregivers; Packard Health partners with the University of Michigan for prenatal appointments with delivery at UM Von Voigtlander Women's Hospital.
- Behavioral Health Mental health services including therapy and counseling provided by trained behavioral health professionals.
- Addiction Treatment Treatment for substance use disorder including problems with prescription medications, alcohol, or other drugs, delivered by clinicians experienced and certified in addiction treatment.
- Food Pantry Food insecurity support providing access to fresh food for community members in need at food pantries located at Packard Health facilities.
- Telehealth Video-based telehealth appointments enabling patients to connect with Packard Health providers or therapists online from home for primary and mental health care, with medical interpreter integration for limited English proficiency patients.
- MyChart Patient Portal Epic-based patient portal enabling patients to communicate with their care team, view test results, request prescription refills, schedule appointments, view billing accounts, and complete eCheck-in before visits.
- Recuperative Care Program A healing program at the Delonis Center shelter for individuals discharged from the hospital with no home to return to, providing shelter, recovery time, medical supervision, case management, and a bridge to permanent housing.
- Translation Services Free language assistance services including qualified medical interpreter services and written translation for patients with limited English proficiency.
- Healing Brothers United (HBU) Mental health program specifically for Black men and boys in Ypsilanti and Ann Arbor, Michigan, with a Black male therapist, trained community ambassadors, public workshops, and community event presentations through 2026.
Quantifiable outcome
- 611 patients have medically recovered and are either permanently housed or have transitioned to the shelter's residential program through the Recuperative Care Program
- +2 more outcomes
Companies that use Packard Health
Customer profileNamed customers1 record
Segments4 records
Ideal customer profiles3 records
Packard Health technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
Feature2 records
Packard Health partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and minor.
- University of Michigan Health-WestcoreUM Health-West hosts Packard Health's Epic electronic health record software and provides technical support for MyChart patient portal. Packard Health remains a separate entity.
- Shelter Association of Washtenaw County (SAWC)corePartnership to operate the Recuperative Care Program at the Delonis Center shelter. Packard Health nursing staff provide medical care to recovering clients in a 6-bed semi-private area. The program addresses the gap in care for homeless individuals post-hospitalization and aims to discharge no one to homelessness.
- University of MichigancorePackard Health partners with the University of Michigan for prenatal care, with appointments at Packard Health and delivery at UM Von Voigtlander Women's Hospital in Ann Arbor. This partnership provides expecting mothers access to state-of-the-art hospital facilities while maintaining continuity of care at their community health center.
- Rotary Club of Ann ArborminorCommunity partner supporting the 2017 Healthy Kids Fair with funds and volunteers. One of 30+ community organizations that provided support.
- Washtenaw County Department of HealthminorPartner for community health events including Healthy Kids Fair. Provided immunizations and health services at community events.
- Avalon HousingcorePartnership with Avalon Housing for the Housing is Health Care initiative, providing home visits and office visits for Avalon residents and clients. Dr. Ravi Vadlamudi and Gina Dahlem provide healthcare services to housing residents.
Scale indicators5 records
Recent moves8 records
Expansion highlights5 records
Packard Health competitors and assessment
Company assessmentDirect peers
- Cherry Health: Federally Qualified Health Center operating multiple clinical sites across Grand Rapids and broader West Michigan, offering integrated primary, behavioral, dental, and pharmacy services to underserved populations — directly comparable to Packard Health's FQHC operating model and community safety-net mission.
- Family Health Center of Battle Creek: Michigan-based FQHC delivering primary care, behavioral health, and pharmacy services across Calhoun County; comparable in scope, mission, and grant-funding model to Packard Health, making it a regional peer for community health benchmarking.
- Baldwin Family Health Care: Multi-site Michigan FQHC providing primary care, behavioral health, and pharmacy services to rural and underserved communities; comparable in operating model and reliance on federal FQHC reimbursement and sliding-scale fee structures.
- CHASS Center (Community Health and Social Services): Federally Qualified Health Center based in Detroit serving predominantly Hispanic and African American underserved populations with integrated medical, behavioral, and enabling services; closely mirrors Packard Health's community-anchored, multicultural care delivery model.
- Hackley Community Care Center: Muskegon, Michigan FQHC offering primary care, behavioral health, and pharmacy services across multiple sites; comparable in size, FQHC funding mechanism, and patient demographics to Packard Health's Ann Arbor-Ypsilanti footprint.
Emerging players
- IHA (Integrated Health Associates): Michigan-based multi-specialty physician group operating across southeast Michigan including Ann Arbor; competes for primary care patients and clinical talent in the same regional market as Packard Health but operates on a private-practice rather than FQHC model.
Broad incumbents
- Trinity Health: Large national Catholic health system operating multiple FQHC-look-alike community clinics across Michigan and the Midwest; broadly competes for primary care and behavioral health volume in the same geographies and could absorb Packard Health's footprint in a consolidation scenario.
Others
- Michigan Primary Care Association: Statewide membership and advocacy organization representing Michigan's FQHCs and safety-net providers; not a direct competitor but a key ecosystem partner providing policy support, training, and clinical quality programs that shape Packard Health's operating environment.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
Packard Health social profiles
Digital presencePackard Health financial estimates
Financial estimateRevenue estimate
Valuation estimate
Packard Health leadership team
Management profileNumber of profiles
Profiles10 records
Packard Health funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Packard Health M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Packard Health
What does Packard Health do?
Packard Health is a Federally Qualified Health Center delivering comprehensive primary and specialty care—including family medicine, women's health, prenatal care, behavioral health, addiction treatment, pharmacy, and food pantry support—across three Ann Arbor-Ypsilanti clinics and a telehealth platform. Care is provided on a sliding-scale basis to all patients regardless of ability to pay, with community-based programs such as the Recuperative Care Program at the Delonis Center and Healing Brothers United addressing homelessness and Black men's mental health needs.
Is Packard Health a public or private company?
Packard Health is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Packard Health founded?
Packard Health was founded in 1973. It employs 11 to 50 people.
Where is Packard Health based?
Packard Health is headquartered in Ypsilanti, United States, in the North America region.
How does Packard Health make money?
Three revenue lines are on record. Patient Care Revenue is the primary driver. The others are federal FQHC Grants and community Donations.
Who are Packard Health's main competitors?
Direct peers on record are Cherry Health, Family Health Center of Battle Creek, Baldwin Family Health Care, CHASS Center (Community Health and Social Services) and Hackley Community Care Center. IHA (Integrated Health Associates) is listed as an emerging player. Trinity Health is listed as a broad incumbent. Michigan Primary Care Association is listed as an others.
Does Packard Health have an API?
No public API is recorded for Packard Health.
What industry is Packard Health in?
Packard Health's product category is Community Health Center / Federally Qualified Health Center Primary Care. Its primary akta.pro industry code is HLAFAGAN, Primary Care for Underserved Populations (e.g., migrant, homeless, refugee clinics), with a secondary code of BPAGACAB, Hospitals, Clinics & Charitable Healthcare Providers. Its NAICS code is 62111 and its SIC code is 8011.