Ziraat Bank

What Ziraat Bank does

Ziraat Bank (legal name T.C. Ziraat Bankası A.Ş.) is Turkey's largest bank by assets, with 7.9 trillion Turkish lira (approximately $184 billion) reported as of September 2025. Founded in 1863 as the first state-owned bank of the Ottoman Empire and re-established under the Republic of Turkey in 1923, the bank is wholly owned by the Republic of Turkey and operates under Treasury and Finance Ministry oversight. It serves retail (Bireysel), SME/commercial (Ticari), and corporate (Kurumsal) customers through the largest branch network in the country covering all 81 provinces, complemented by an extensive ATM network and digital channels including the Ziraat Mobil mobile application, Internet Branch portals, and a 24/7 customer communication center.

The bank's core offerings span deposits (Turkish lira, foreign currency, gold accounts), consumer and commercial loans (consumer, vehicle, mortgage, digital credit), card products (Bankkart family with debit, credit/combo, student and youth variants), investment products (funds, government bonds, treasury bills), insurance and personal pension distribution, foreign trade and SWIFT services, agricultural financing (Tarım), and specialized government-backed credit programs such as the İhracata Tam Destek Kredi Paketi. The Ziraat Finans Grubu umbrella integrates wholly-owned subsidiaries covering life insurance (Ziraat Hayat ve Emeklilik), general insurance (Ziraat Sigorta), financial leasing (Ziraat Finansal Kiralama), investment banking (Ziraat Yatırım), participation banking (Ziraat Katılım Bankası), payment systems (Bileşim), real estate (Ziraat Gayrimenkul Yatırım Ortaklığı), technology (Ziraat Teknoloji), and international banking operations in Russia, Bosnia and Herzegovina, Germany, and Turkmenistan.

The revenue model is a traditional universal bank model built primarily on net interest income from lending minus deposit costs, supplemented by fee and commission income from accounts, cards, payments, foreign exchange, SWIFT transfers, and POS merchant services, plus affiliate referral revenue from insurance and pension product distribution. Pricing is segment-based: monthly account maintenance and transaction fees for retail, transaction/take-rate pricing for commercial merchants (POS), and customized subscription-based relationship pricing for large corporates. Distribution combines physical branch coverage with digital self-service channels and a growing open banking ecosystem (Açık Bankacılık), supported by an AI-assisted chatbot (Ziraat Asistan) and proprietary two-factor authentication (Ziraat Onay). CEO Alpaslan Çakar has led the bank since March 2021 and also chairs the Banks Association of Türkiye.

Name

Ziraat Bank

Legal name

T.C. Ziraat Bankası A.Ş.

Website

https://ziraatbank.com.tr

Company type

Private

Founded year

1863

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Ziraat Bank is Turkey's largest state-owned bank by assets (~$184B), offering retail, SME, corporate, and agricultural banking plus insurance, leasing, and investment services through the country's widest branch network and a growing digital and international footprint.

Ownership category

akta.pro rank

Product category

Retail Banking

NAICS

Commercial Banking (52211), Depository Credit Intermediation (5221), Credit Card Issuing (522210)

SIC

State Commercial Banks (6022), National Commercial Banks (6021)

akta.pro primary industry

Mass-Market Consumer Deposit Banking (Checking/Savings) (FSABAAAA)

akta.pro secondary industries

Digital Banking & Neobank Platforms (BPAMAFAD), Multi-Currency Accounts, Wallets & IBAN Services (FSAMAIAG), Islamic Corporate Banking (FSABAGAC), Lending & Credit Disbursements (FSAMAKAH)

Keywords

• Retail banking services
• Commercial lending
• Agricultural financing
• Digital banking
• Trade finance services

Headquarters

HQ city

Ankara

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Others

Revenue model

1. Net Interest Income: Interest income earned on loans and credit products (consumer loans, mortgages, vehicle loans, commercial loans) minus interest paid on deposits. Core revenue driver for a traditional commercial bank.
2. Fee and Commission Income: Transaction fees on account management, ATM/branch transactions, payment services (utility bills, taxes, educational payments, HGS/OGS toll collection), POS services for merchants, foreign exchange transactions, SWIFT transfers, and card maintenance.
3. Card Income: Revenue from credit cards (Bankkart Combo product family) including interchange fees, merchant discounts, and annual/card fees.
4. Insurance Agency Revenue: Commission income from selling insurance products (life, health, vehicle, travel) and personal pension (Bireysel Emeklilik) products as an insurance agency.
5. Investment Product Distribution: Fees and commissions from distributing investment funds, government bonds, treasury bills, and gold products to retail and corporate customers.
6. Foreign Trade Services: Income from trade finance, documentary credits, guarantees, and correspondent banking services for import/export transactions.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels8 records

Core offering

Ziraat Bank is Turkey's largest bank by assets, providing a comprehensive suite of retail, commercial, and corporate banking products including deposits, consumer and mortgage loans, credit and debit cards, trade finance, agricultural financing, investment products, insurance agency, and personal pension. Distribution is delivered through the largest nationwide branch and ATM network in Turkey, complemented by proprietary Ziraat Mobil mobile app, Internet Banking, and AI-powered Ziraat Asistan virtual assistant. The bank also extends international banking services through wholly-owned subsidiaries in Russia, Bosnia and Herzegovina, Germany, and Turkmenistan.

Product overview

Ziraat Bank is Turkey's largest bank by assets, offering a comprehensive digital-first banking platform across retail, commercial, and corporate segments. The product portfolio centers on Ziraat Mobil (mobile banking app) and Internet Banking as the primary digital channels, supported by an extensive branch and ATM network. Core products include deposit accounts (time deposits, gold accounts, current accounts), various loan products (consumer, vehicle, home, digital credit), card products (Bankkart family including Combo, standard, student, and youth variants), investment services (funds, bonds, bills), insurance and pension products, and business banking solutions including Z-Dönüşüm for digital transformation, Opi for operational innovation, and Ticaret Yolu for commercial trading. Open Banking capabilities extend card access to external accounts. The bank also offers specialized services such as SWIFT international transfers, Western Union money transfers, HGS toll payments, and agricultural financing. A chatbot (Ziraat Asistan) provides AI-assisted customer service.

Differentiator

Problem solved

Functional benefit

Brands

• Ziraat Finans Grubu: The Ziraat Financial Group encompassing all subsidiaries and affiliated companies of Ziraat Bank.
• Ziraat Mobil
• Bankkart
• Ziraat Asistan
• Süper Şube
• Ticaret Yolu
• Z - Dönüşüm
• Opi
• Ziraat Eğitim Vakfı

Products and services

• Ziraat Mobil Mobile banking application for Android and iOS enabling customers to perform banking transactions, access accounts, apply for loans, manage cards, and execute transfers and payments.
• Internet Banking (İnternet Şubesi) Web-based online banking platform for personal and corporate customers to conduct full banking operations remotely.
• Bankkart Combo Combined bank card with credit card functionality, available in standard, Gold, and Platinum variants, targeting retail consumers.
• Bankkart Debit Card Standard debit card for ATM withdrawals and point-of-sale transactions.
• Kampüs Kart Student-focused debit card with educational institution integration features for university students.
• Bankkart Genç Debit card designed for young customers with age-appropriate banking features.
• Consumer Loans (Tüketici Kredisi) Personal loans for general financial needs including consumer credit, education financing, and energy efficiency improvements.
• Vehicle Loans (Taşıt Kredisi) Auto financing including standard and green vehicle loans for purchasing automobiles.
• Home Loans (Konut Kredisi) Mortgage and housing loans including joint home loans, land loans, workplace loans, and green housing options.
• Digital Credit (Dijital Kredi) Quick digital loan product for rapid credit access through digital channels such as Ziraat Mobil.
• Gold Accounts (Altın Hesapları) Gold deposit and time deposit accounts allowing customers to save and invest in gold with physical delivery options.
• Time Deposit Accounts (Vadeli Mevduat) Turkish Lira and foreign currency time deposits including exchange rate protected TL accounts.
• Investment Funds Various investment fund types including liquid funds, gold commodity funds, equity funds, bond funds, composite funds, and capital protection funds.
• Open Banking (Açık Bankacılık) Open banking platform allowing access to all accounts through an additional layer on top of existing cards, enabling third-party service provider integrations.
• Ziraat Asistan AI-powered chatbot providing customer support for banking inquiries, loan calculations, deposit return estimates, ATM/branch locations, and exchange rate information.
• Life Insurance (Hayat Sigortaları) Life insurance products including loan life insurance, personal life insurance, and group life insurance.
• Health Insurance (Sağlık Sigortaları) Health insurance products including personal health, family accident, critical illness, and travel insurance.
• Personal Pension (Bireysel Emeklilik) Personal pension system with various investment plans and group pension options.
• Ticaret Yolu Commercial platform for traders enabling business-specific banking operations, e-commerce enablement, and management.
• Opi (Operasyonda İnovasyon) Innovation platform for commercial and corporate customers focused on operational efficiency and innovation programs.
• Z-Dönüşüm Digital transformation service for commercial and corporate customers to modernize banking operations and integrate financial services into business workflows.
• Süper Şube (Super Branch) Enhanced branch service concept offering comprehensive banking services and specialized service areas in dedicated physical locations.
• SWIFT Foreign Exchange Transfer International money transfer service via SWIFT network for foreign currency transactions.
• Western Union Fast Money Transfer International money transfer service through Western Union partnership for retail and individual customers.
• HGS/OGS Electronic Toll Collection Electronic toll collection system integration for highway and bridge payments (HGS/OGS).
• Kolay Okul Tahsilat Sistemi School payment collection system enabling flexible installment options for education payments, targeting commercial customers and educational institutions.
• İhracata Tam Destek Kredi Paketi Export support credit package providing comprehensive financing for export-oriented commercial and corporate businesses.
• Agricultural Financing (Tarım) Agricultural financing services for farmers, livestock producers, and agribusinesses through specialized agricultural branches (Tarım).

Segments3 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature8 records

Partnerships

Two partnerships are on record, tiered core.

• Central Bank of SyriacoreStrategic or Co-development PartnerZiraat Bank has formally proposed launching banking operations in Syria to the Central Bank of Syria as part of Turkey's efforts to reinforce financial ties with Syria following the fall of the Assad government in December 2024. The CEO Alpaslan Cakar stated the bank is closely monitoring the process in coordination with relevant Turkish and Syrian authorities.
• Syrian Banks (correspondent banking relationships)coreChannel Partner/ Reseller/ DistributorZiraat Bank is in discussions with Syrian banks to strengthen correspondent banking relationships, facilitating cross-border trade and reconstruction financing as part of Turkey's support for Syria's economic recovery after 13 years of war.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Türkiye Halk Bankası (Halkbank): Another large Turkish state-owned commercial bank offering retail, SME, and corporate banking across Turkey with a similar nationwide branch footprint. Directly comparable to Ziraat in segment coverage, state ownership profile, and government-directed lending.
• Türkiye Vakıflar Bankası (Vakıfbank): Third major Turkish state-owned bank with comparable retail, commercial, and corporate banking franchise, similar distribution scale, and parallel product suite including digital banking and card products.
• Türkiye İş Bankası: Turkey's largest private-sector bank by assets, comparable in retail/SME/corporate coverage and digital sophistication. İş Bankası represents Ziraat's primary private-sector competitor across all segments.
• Garanti BBVA: Major Turkish private bank majority-owned by BBVA, offering full retail, commercial, and corporate banking plus strong digital franchise. Head-to-head competitor with Ziraat across consumer lending, cards, and SME segments.
• Yapı Kredi Bankası: Large Turkish universal bank jointly owned by Koç Holding and UniCredit, offering retail, commercial, corporate, and private banking. Comparable in product breadth and customer segments to Ziraat.
• Akbank: Major Turkish private commercial bank with strong corporate banking and growing digital franchise. Listed on Borsa Istanbul and competes directly with Ziraat in corporate lending and capital markets.
• DenizBank: Turkish universal bank owned by Emirates NBD, offering comparable retail, SME, and corporate banking products. Competes with Ziraat especially in SME lending and digital banking.
• QNB Finansbank: Turkish bank majority-owned by Qatar National Bank (QNB), offering retail, SME, and corporate banking with strong regional/Qatar financial links. Comparable in scale and segment focus to Ziraat's commercial banking.
• Türk Ekonomi Bankası (TEB): Turkish bank owned by BNP Paribas, offering universal banking across retail, SME, and corporate segments with strong European linkages. Similar product breadth and customer coverage as Ziraat.

Others

• Ziraat Katılım Bankası: Wholly-owned participation (Islamic) banking subsidiary of Ziraat Finans Grubu, sharing brand and group infrastructure but operating under interest-free banking principles with separate license. Useful as a comparable Islamic finance subsidiary within the same corporate group.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/ziraatbankasi
• YouTubeyoutube.com/ziraatbankasi
• Facebookfacebook.com/ziraatbankasi
• LinkedInlinkedin.com/company/ziraatbankasi
• Instagraminstagram.com/ziraatbankasi

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries13 records

Funding overview

Funding rounds2 records

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ziraat Bank