Kelley Austin
Kelley Austin is a Richardson, Texas-based Salesforce Summit (Platinum) consulting partner that implements, customizes, and manages deployments across all major Salesforce clouds, including Agentforce, Data Cloud, and MuleSoft, for enterprise and mid-market clients across 12+ industries. Now part of Perficient, Inc. following an October 2025 acquisition.
- Company typePrivate
- Founded2020
- HeadquartersRichardson, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Kelley Austin does
Kelley Austin is a Richardson, Texas-based Salesforce consulting and implementation firm founded in 2020, specializing in end-to-end deployments across the full Salesforce product suite, including Sales Cloud, Service Cloud, Marketing Cloud (with Marketing Cloud Account Engagement), Experience Cloud, Field Service, Revenue Cloud, Data Cloud, MuleSoft, and the Agentforce AI agent platform. The firm achieved Salesforce Summit (Platinum) Consulting Partner status in record time and is recognized as a Leader for Agentforce implementations within the Agentforce Partner Network, with a team holding 100+ Salesforce certifications organized into cloud-specific practice groups led by Practice and Technical Directors. Its core delivery assets are certified Salesforce professionals, a Project Management Practice led by a VP of Delivery, and accumulated implementation playbooks from 220+ completed projects spanning Technology, Healthcare, Financial Services, Manufacturing, Retail, Nonprofit, Education, Construction, Energy, Communications, Media, and Professional Services verticals.
Kelley Austin generates revenue through two primary streams: project-based professional services engagements (discovery, configuration, customization, data migration, and deployment) and ongoing managed services retainers providing continuous Salesforce optimization, training, dashboard creation, and strategic roadmap guidance. All engagements are quote-based and scope-dependent, typically structured as multi-year contracts, with no public pricing disclosed. Named enterprise customers include Shell, Verra Mobility, University of Utah, Nelnet, and a global cybersecurity client whose partner portal engagement metrics increased from 2,500 to 7,000 monthly logins following an Experience Cloud migration, plus mid-market clients in healthcare and consumer goods.
On October 9, 2025, Perficient, Inc. (NASDAQ: PRFT) completed the acquisition of Kelley Austin, LLC to expand Perficient's Salesforce AI, Agentforce, and data capabilities. Following the deal, Kelley Austin operates as a business unit within Perficient's digital consultancy, with co-founders and Managing Partners Hunter Austin and Waylon Kelley transitioning into key leadership roles within the combined organization. Distribution runs through direct enterprise sales led by practice directors, an inside sales team for mid-market accounts and renewals, the Salesforce AppExchange as a certified consulting partner, and now Perficient's broader enterprise sales force.
Kelley Austin firmographics
Firmographics- Name
- Kelley Austin
- Legal name
- Kelley Austin LLC
- Website
- https://kelleyaustin.com
- Company type
- Private
- Founded year
- 2020
- Operating status
- Acquired
- Headcount range
- 51–100 employees
- Short description
- Kelley Austin is a Richardson, Texas-based Salesforce Summit (Platinum) consulting partner that implements, customizes, and manages deployments across all major Salesforce clouds, including Agentforce, Data Cloud, and MuleSoft, for enterprise and mid-market clients across 12+ industries. Now part of Perficient, Inc. following an October 2025 acquisition.
- Ownership category
- akta.pro rank
Kelley Austin industry classification
Industry- Product category
- Salesforce Consulting & Implementation Services
- NAICS
- Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Data, Analytics & AI Consulting (BPAHAEAF)
Keywords
Where Kelley Austin is headquartered
LocationHeadquarters
- HQ city
- Richardson
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Kelley Austin business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D
Revenue model
- Salesforce Consulting and Implementation Services: Fee-for-service consulting engagements for Salesforce implementations across all clouds and products. Engagements include discovery, configuration, customization, data migration, and deployment.
- Salesforce Managed Services: Ongoing retainer and contract engagements providing continuous Salesforce support, optimization, training, and strategic guidance as an extension of the client's team.
- Post-Acquisition Operations (Perficient): Following acquisition by Perficient in October 2025, Kelley Austin operates as a business unit within Perficient's digital consultancy, contributing to Perficient's revenue through Salesforce AI, Agentforce, and data capabilities engagements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom engagement-based pricing |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels12 records
Kelley Austin product offering
Product offeringCore offering
Kelley Austin is a Salesforce Summit (Platinum) consulting partner that provides end-to-end Salesforce implementation, customization, and managed services across all major Salesforce clouds. The company specializes in Agentforce AI agent implementations, Data Cloud integrations, MuleSoft connectivity, and custom CRM development for enterprise and mid-market clients. They deliver discovery, configuration, data migration, deployment, and ongoing optimization services through dedicated practice directors.
Product overview
Kelley Austin is a Salesforce Summit Consulting Partner that provides a comprehensive portfolio of Salesforce implementation and consulting services. Their core offering consists of 12 specialized service modules that work both independently and collectively: Salesforce Excellence & Managed Services (ongoing support and optimization), Agentforce (autonomous AI agents for sales/service/marketing), Data Cloud (data unification), MuleSoft (integration), Sales Cloud, Salesforce Spiff (commission management), Revenue Cloud (RCA/CPQ), Service Cloud, Marketing Cloud/Pardot, Experience Cloud, Field Service, and Custom Development. The company specializes in AI-powered transformations using Agentforce and Einstein, data cloud implementations, and complex integrations. Kelley Austin was acquired by Perficient in October 2025 to expand Perficient's Salesforce AI, Agentforce, and data capabilities.
Differentiator
Problem solved
Functional benefit
Products and services
- Salesforce Excellence & Managed Services
- Agentforce Consulting Services Implementation of Salesforce's Agentforce autonomous AI agents for sales, service, marketing, commerce, and HR. Kelley Austin builds custom Service Agents and SDR Agents integrated with Flow, Service Cloud, and existing knowledge bases for enterprise clients pursuing AI-driven automation.
- Data Cloud Implementation Salesforce Data Cloud consulting and implementation to unify and harmonize customer data across the platform, enabling 360-degree customer views, single customer profiles, and personalized experiences. Includes multi-org Data Cloud One implementations for bi-directional data sharing across acquired company orgs.
- MuleSoft Integration Services MuleSoft consulting and implementation to connect Salesforce to any external system in real time using API-led connectivity, enabling seamless data flow between Salesforce and ERP, marketing, finance, and operational systems.
- Sales Cloud Implementation Salesforce Sales Cloud implementation service covering lead management, opportunity tracking, pipeline forecasting, and sales automation for companies seeking to grow their sales pipeline.
- Salesforce Spiff Implementation Salesforce Spiff implementation and configuration for automated sales commission tracking, custom commission plan design, and NetSuite integration to deliver real-time visibility into seller compensation.
- Revenue Cloud Implementation Salesforce Revenue Cloud (formerly CPQ) implementation to streamline the revenue lifecycle including quoting, configure-price-quote (CPQ), pricing governance, and billing for companies with complex revenue processes.
- Service Cloud Implementation Salesforce Service Cloud implementation for case management, support automation, and personalized customer service experiences including AI-powered case handling with Agentforce and Einstein.
- Marketing Cloud Implementation Salesforce Marketing Cloud implementation including Marketing Cloud Account Engagement (MCAE, formerly Pardot) for B2B marketing automation, Marketo migration, Marketing Cloud Personalization, and Marketing Cloud Intelligence for data-driven digital marketing.
- Experience Cloud Implementation Salesforce Experience Cloud implementation to build customer-facing, partner-facing, and employee-facing portals and community sites with tailored navigation, SSO integration, and self-service capabilities.
- Field Service Implementation Salesforce Field Service implementation for scheduling, dispatch, and mobile workforce management, transforming field operations for clients with field-based workforces.
- Custom Salesforce Development Tailored Salesforce custom development service building custom Lightning Web Components, custom objects, integrations, and user interfaces specific to client business requirements and workflows.
Quantifiable outcome
- 220+ projects completed
- +2 more outcomes
Companies that use Kelley Austin
Customer profileNamed customers12 records
Segments10 records
Ideal customer profiles2 records
Kelley Austin technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration14 records
AI capability8 records
Feature8 records
Kelley Austin partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- Perficient, Inc.coreOn October 9, 2025, Perficient, Inc. acquired Kelley Austin, LLC to deepen its Salesforce AI, Agentforce, and data capabilities. The deal involves key leadership roles for Kelley Austin's managing partners within Perficient's digital consultancy practice. The acquisition is described as a strategic move to strengthen Perficient's offerings in AI and data solutions.
- SalesforcecoreKelley Austin operates as a Salesforce Summit (Platinum) Consulting Partner, one of the fastest firms to achieve this tier in Salesforce history. The company is also recognized as a Leader for Agentforce implementations within Salesforce's partner ecosystem. Kelley Austin resells and implements Salesforce cloud products including Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Field Service, Revenue Cloud, Data Cloud, MuleSoft, and Agentforce.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
Kelley Austin competitors and assessment
Company assessmentMarket position
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Kelley Austin social profiles
Digital presenceKelley Austin financial estimates
Financial estimateRevenue estimate
Valuation estimate
Kelley Austin leadership team
Management profileNumber of profiles
Profiles8 records
Kelley Austin funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Kelley Austin M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Kelley Austin
What does Kelley Austin do?
Kelley Austin is a Salesforce Summit (Platinum) consulting partner that provides end-to-end Salesforce implementation, customization, and managed services across all major Salesforce clouds. The company specializes in Agentforce AI agent implementations, Data Cloud integrations, MuleSoft connectivity, and custom CRM development for enterprise and mid-market clients. They deliver discovery, configuration, data migration, deployment, and ongoing optimization services through dedicated practice directors.
Is Kelley Austin a public or private company?
Kelley Austin is a private company. It is classified as corporate owned and is currently acquired.
When was Kelley Austin founded?
Kelley Austin was founded in 2020. It employs 51 to 100 people.
Where is Kelley Austin based?
Kelley Austin is headquartered in Richardson, United States, in the North America region.
How does Kelley Austin make money?
Three revenue lines are on record. Salesforce Consulting and Implementation Services are the primary driver. The others are salesforce Managed Services and post-Acquisition Operations (Perficient).
Does Kelley Austin have an API?
No public API is recorded for Kelley Austin.
What industry is Kelley Austin in?
Kelley Austin's product category is Salesforce Consulting & Implementation Services. Its primary akta.pro industry code is BPAHAEAF, Data, Analytics & AI Consulting. Its NAICS code is 54151 and its SIC code is 7370.